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Avoid this company at all costs! Im having the same problem with them taking a holding deposit and making me wait to get my money back. Not one out of the 6 different people i spoke with can tell me the reason for cashing a hold deposit before they approve or deny a person. My family and i found a better home than the house we put a hold on with waypoint for the same price and after paying for moving in we are down to our last so waiting a month or even 2 weeks isnt an option! I plan to file a lawsuit asap. Their customer service is terrible and no one in the company is on yhe same page. The area coordinator Kamron was the rudest of them all after dodging my calls for a whole day. We were actually told that they cashed our hold the day we gave it to them. Why? Its not a rent payment(although Kamron says he cashed it because he thought it was when the rent for the place we didn't get was 1500) nor was it a security deposit. No contract or paperwork was done when obtaining my hold that gave them permission to cash my hold money. I would not rent from this place! They are a scam! If I receieved such poor treatment as a prospective renter I could only imagine how they treat their renters that are tied down by a lease/contract. Both thumbs down!
The complaint has been investigated and resolved to the customer’s satisfaction.
The same thing is currently happening to me in Florida! I have it in writing from the real estate agent that my hold deposit was refundable and they STILL don't want to give it back. I will be pursuing this in court if they don't refund my money.
Told house was rent to own, gave all my money signed papers then told by michelle the agent stated "oh we just changed that policy"now my year lease being evicted & told the house wss sold. I have asked if i could use my v. A. To purchase house would state house not for sale but i was evicted because house was sold. I have thought about calling chanel 7 scam patrol.
We are renting a home from Waypoint and have had difficulty getting repairs done. We have had to call repeatedly, they say they are coming out and then don't show up. The region person has every excuse in the book as to why he can't return our calls. I think my persistent calls and emails are the only reason our ac problem was addressed. Now there is a plumbing issue and the repair person came out and said it's our problem as we had 30 days to report a problem. This is a pipe issue and I am not going to pay for re-piping a rented house.
that's because the dont own the houses
Waypoint home have all these in contra costa and they up and decided to close they antioch office without notification we had to hear it from the maintenance department
They bought the house I was renting out a few years ago when the housing market was down and the owner was in distress now that the market is back up they are giving all their Section 8 tenants 90 day notices to vacate. So heartless just came home one day and saw a notice taped to my garage
90 days is plenty of time. 30 is usually the minimum.
I only been a resident for a few months and my basement was flooded, they assured me before moving in that the finished basement would NEVER flood and that I only need renters insurance in case of fire or break in and etc. I am a fulltime college student that is pregnant and all of my baby things and my books for school amongst other things was damaged due to the flooding. They refuse to replace my items that was damaged and told me that's why they tell us to get renters insurance, well I have renters insurance and they don't cover floods, none of them do. I need help as I have called other places like fema and red cross but they cant help unless your state has been declared a disaster state