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Wells Fargo

Wells Fargo review: credit card over 76

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Author of the review
11:01 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

On 5/5/2015, I received an email from WF that my attempted transfer of $2, 588 did not go through. After calling the other institution, I found out it was rejected because of a recent deposit had not cleared. OK no problem, so I thought. I then called WF 800 number and explained why the payment was returned, and the agent told me he "would take care of it" and asked for banking info to confirm. Well, that agent ran an additional 2, 588 transaction, and the previous transaction ran a second time and WF with a double payment totaling $5, 176 out of checking account that cause havoc on my check account. I immediately call, and I was told the credit would be returned. After five days, no return and I called to be told it could take up to 30 days to return my 2588! ARE YOU KIDDING ME? WF made an error and took a large amount of my money, and I have to wait 39DAYS? It's absolutely unacceptable, and I want my money now and they should have to pay interest!

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WELLS FARGO ENEMY
US
Aug 11, 2010 1:52 pm EDT

WELLS FARGO IS THE WORST BANK ON PLANET, THEY ARE THEIVES, THEY GET PEOPLE TO SIGN UP FOR MODIFICATIONS, START THEM ON REDUCED PAYMENTS, THEN KEEP THEM HANGING FOR YEARS AND KEEP DENYING THEIR APPLICATIONS, THEN SAY WE HAVE MILLIONS OF PROGRAMS AND YOU WILL EVENTUALLY QUALIFY FOR ONE! MEANWHILE THEIR FORCLOSURE DEPARTMENT FILES PAPER TO FORCLOSE ON YOU WHILE YOU ARE MAKING REDUCED PAYMENT SO THEY GET YOUR MONEY AND ENDING UP STEALING YOUR HOME WHILE YOU ARE STILL THINKING THAT YOUR LOAN WILL BE MODIFIED! IT IS A RACE BETWEEN FORCLOSURE AND MODIFICATION WHICH WILL BE DENIED BECAUSE THEY CLAIM THAT THEY DID NOT RECEIVE A DOCUMENT OR ANOTHER UGLY EXECUSE! IF YOU ARE LOOKING TO MODIFY YOUR LOAN, THEN DON'T MAKE ANY PAYMENTS UNTIL THEY MODIFY THE LOAN(WHICH IS NOT GOING TO HAPPEN), OR FORCLOSE(MOST LIKELY).

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BAKAPEANUTTH3rd
Visalia, US
Aug 11, 2010 11:19 pm EDT

We live in California and were forced by FEMA to purchase flood insurance on our home. First the law stated we needed enough to cover our principle owed on the mortgage. Then the law changed forcing us to buy $250, 000.00 worth of coverage and we complied by purchasing more to make up the difference. We provided WELLS FARGO HOME MORTGAGE proof of coverage, but despite this, Wells Fargo purchased the same amount of coverage on our behalf and have added this to our monthly mortgage bill! We have called the Customer Service desk several times, but they refuse to acknowledge this fact and continue to charge for insurance that we already own. We have continued to pay this amount because they tell us that our credit will be affected if we do not pay. This is a complete scam and we intend to fight it until we receive a full refund for this. My family has banked with Wells Fargo for 50 years, but that is about to end!

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tax payer homeowner and US citizen
Lawrenceville, US
Sep 23, 2010 3:02 pm EDT

Complaint with Wells Fargo NOT following guides for "Unemployed Homeowners program" denied for HAMP and UHP because I am not delinquent. Program state if delinquent or forsee forclouser you can apply. They will not let you. You need to create bad credit, forclosure from them and them maybe or maybe not. Hear my words beware. sign taxpayer - homeowner - US citizen

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Frank Trunzo
Alexandria, US
Oct 13, 2010 10:09 am EDT

I submitted a refinance loan application through the HARP program and submitted all the required documentation. Wells fargo has drawn out the process for months, and I believe they have no intention of following through on the loan.

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corey hann
Calgary, CA
Oct 13, 2010 8:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

after paying a morage of 2862.00 a mouth for 3 yrs and because of that hurt my credit to a point were no one renew my morage when it came do they wanted me to sign a morage for 4355.00 a mouth they are out of there mines if they think i would pay that...so now they have forced me out of my home..they are a bunch of

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ronald nesbit
Chicago, US
Oct 18, 2010 6:12 pm EDT

Not considering us for Hamp program we was told by more than one non profit organization that we quaified.

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Wtmck
US
Nov 28, 2010 2:31 am EST

These thieves at Wells Fargo charge me a $2.00 fee for printing a canceled check image on the monthly statement that I have yet to receive. I called the idiots and they will not remove the charge even though Wachovia never scammed me this way. I am closing my account and I hope those idiots go out of business.

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jhfire
San Francisco, US
Nov 28, 2010 7:25 am EST

Please help me spread this around! This story is to big to type, download please.

http://www.mediafire.com/?2y0e3tfbbg7f8u8

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Mina Bush-Kennedy
Denver, US
Feb 07, 2011 10:34 pm EST

I went to branch to complete a wire transfer. Four days later, they still hadn't sent it, hadn't called me, hadn't done anything!

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Girginame
US
Mar 17, 2011 6:25 pm EDT

Purchased a car 5 years ago was just three months behind due to job cutting hours went and got a second job and tried to pay half the money five hundred. They refused to take the payment and took my car after five full years of payments. I think this is unfair because they wouldn’t work with me and the man I was supposed to speak too never was available.

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chris10241979
Welch, US
Mar 29, 2011 9:27 pm EDT

wells fargo never paid my home owners insurence. Talked with them triied to make them pay. Never did so now I find out that it has been cancled for four months. I do not want to escrow anymore. It is a bigger risk to have the bank pay than me pay. By the way they are making interest off my money and charging me to do this. They will not let the escrow go, they say i cannot do that.

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Sulema
Las Vegas, US
Apr 13, 2011 10:55 pm EDT

Can you believe I paid off my debt to Wells Fargo in full.I did not realize I had over paid them by $400 dollars which they refused to return to me?I called over and over and was treated rudely by their customer service representatives. Do not open a Wells Fargo Credit card they will treat you unfairly!

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Mark Grip
San Diego, US
Apr 24, 2011 5:02 pm EDT

My child was given a $5 birthday present by his grandmother via a check drawn on Wells Fargo. We walked into the Wells Fargo across the street on the way to the mall to cash it only to learn that there would be a $5 fee!

My bank, First Republic, would NEVER stoop this low!

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pobarjenkins
Minneapolis, US
Apr 24, 2011 11:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Most banks charge a fee to cash checks when you don't have an account with them.

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Bill in Stanton
Stanton, US
Jul 01, 2011 11:19 pm EDT

Wells Fargo has decided to add a $10 dollar fee to my checking account. I have had my account for about 5 years and when I opened it I was told that my account would not have any fees. I never made a agreement to have fees attached to my account. Now they tell me that because I am a customer that I automaticlly agree to the additional fees. So what does this mean ? The bank can take as much money as they want from me when they want to?

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MarsV
Los Angeles, US
Jul 19, 2011 8:16 am EDT

I agree with the complaint. The parent was trying to teach the child about money. The lesson learned about banking was probably not the one the parent intended. It has not always been a practice for banks to charge fees for non-customer check cashing. Around [protected] many large banks started phasing in the practice and alleged that it exposed them to fraud because they had to identify the person as Payee. A check is a promissory note from Payor to Payee. Cashing a check from a Customer/Payor previously was viewed as part of the service paid for by Payor.
"The company that has the account to begin with is paying service fees and providing money for investment to that bank. It's part of the banking industry's three-fold strategy that started in the early '90s -- raise existing fees, make it harder to avoid existing fees, invent new fees."
http://www.bankrate.com/brm/news/chk/20010612a.asp

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yogi5979
US
Sep 20, 2011 1:32 am EDT

I still can't believe that banks charge a fee to cash a check drawn on that bank. I've worked for a small town bank for 7 years now and anytime I hear that I just shake my head and say what a disgrace that big Corp Banks need to make money anyway they can. If everyone would just say I've had enough with all the extra fee's and the way they treat the people that essentially have kept them in business all these many years. Close their accounts tell all their friends or anyone that will listen how you feel about this bank. Maybe just maybe they'll fall back into the whole they once were in before the government bailed them out.

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mzha1942
1165B Argyll Circle, US
Dec 17, 2011 4:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I bought a car and was accepted for the loan from Well Fargo. They sent me a letter with my account number, payment info and due date for payment. Four days later, they sent me a letter declining my loan. I already got the car, signed all the papers, received an account number and payment info, and now they say they declined our loan request? I don't know what gives with this company.

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mzha1942
1165B Argyll Circle, US
Dec 17, 2011 4:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I say, get a lawyer too. I'm scared now too, Wells Fargo sent me a congratulations letter on the buying of a car with an account number and payment amount and date of payment due. Four days later, I got another letter saying they regret they could not give me the loan for the purchase of the car. I am upset and confused, they gave me an account number and payment advice only to say they declined my loan?

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Lbonn
Stanwood, US
Dec 18, 2011 7:37 am EST

You were probably turned down 1st then they reconsidered and approved you. The letter you got took awhile to be sent. It happened to me a few times. Im sure your loan is fine.

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Jeremy
US
Dec 21, 2011 1:54 pm EST

I am fed up with the outrageous fees you charge. If I do not get my overdraft fee from October removed, I am closing my account and i not only never recommend your bank to anyone, I will recommend they go elsewhere, as I also plan to do.

I want the $35 fee from the ATM overdraft in October removed. Otherwise, I will close out my account and go elsewhere.

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v oso11
US
Mar 13, 2012 10:59 am EDT

WELLS FARGO IS THE WORST BANKING EVER! THEY ARE RUDE THEY DO NOT CARE ABOUT THEIR COSTUMERS, THERE CHARGES FEES ARE RIDICLOUS! IM GOING TO CANCEL MY BANKING WITH THEM TODAY! I SHOULD'VE STAYED WITH CHASE WHERE THEY ACTUALLY CARED ABOUT THEIR COSTUMERS!

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lemonhead70
atlanta, US
Apr 03, 2012 5:33 pm EDT

There is a teller by the name of Nikita Cofield working at the 1459 Moreland Ave location, she is a convicted felon and lied on her application about never have been arrested before.

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dia3766
BJ
Apr 03, 2012 7:03 pm EDT

hmmm interesting how you know such things without invading someone's privacy. Piece of advise be careful what you say online, it could come back to you if the wrong person sees it.

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MauiAL50
US
Apr 04, 2012 12:41 am EDT

I think you are full of BS, banks do criminal background checks prior to hiring anyone. Like the others have stated, you have probably opened yourself up to all sorts of possible legel action.

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Needi Help
Lincoln, US
Apr 06, 2012 11:31 am EDT

I am complaining because I was USDA loaner and they have charged me to much monthly payments and I have been in modification for 8 months. Why they know they are wrong trying to beat people out of their money.

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Joan from Colorado
Louisville, US
Apr 06, 2012 11:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

They ripped me off too! They lie, and do not honor their word! I wont ever give them a penny of my money again. Cant wait for them to go under! You stink Wells F@@ko!

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ceegee1
US
Jun 18, 2012 3:22 pm EDT

How did you know and why does it concern you? Did you see doing something suspicious? She is probably one of the best workers there, so grateful that someone gave her a second chance to prove herself to the company, especially the fact that's it's difficult now for ANYONE to get a job, and here you are, saying something that is probably not true and possibly may lose her job! BTW it's possibly you might become a felon yourself if you're caught spreading misleading information about someone. You should be ashamed of yourself.

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Neil F. Murphy
Smyrna, US
Sep 20, 2012 6:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Join the club!

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Ihatewellsfargo1111
Tampa, US
Sep 27, 2012 11:05 am EDT

'together we'll go far'? Try again. Their new motto should be 'together we'll bleed you dry'. Ive worked at wells for a year and they are the most corrupt company I have ever seen. They don't see customers as anything but a potential fee. And the employees hold no value. Stay away or you will become a statistic of the banking industry

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jose barragan
Huntington Park, US
Mar 22, 2013 4:56 pm EDT

Wells fargo is a very unfair bank! In November I had $1, 000.00 missing and after there bank "specialist" reviewed my account I received a letter saying that it was my mistake and that there was nothing missing. Last month I deposit a check that I received from selling a vehicle on craigslist and with no hesitation my account was closed because i was accused of fraud because the buyer of the car paid with a counterfeit check. I was a loyal customer to Wells Fargo since 2005 and the end i received a kick in the ###

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tdb333
Athens, US
Jun 17, 2013 8:25 am EDT

Wells Fargo has been holding my unemployment insurance deposits for 3 or more days before they are hitting my account. I know this because the state tells you exactly the time your payment is issued and sent. This is very dirty, especially since the small amount of money is needed to live off of. Disgusting practice.

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Maria Gresh
Mason, US
Sep 27, 2013 12:01 am EDT

I saw someone else commented on the story of the two investment advisors with series 7 licensing who claim they were duped into investing in a startup company. Seems they are shocked the startup went south. Just warning everyone out there of the skill level of the investment advisors at Wells Fargo.

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Maria Gresh
Mason, US
Sep 27, 2013 12:08 am EDT

Posted something earlier and forgot to give the names of the investment advisors in downtown Cincinnati who claim they don't understand the risk of investing in startups. They are involved in a lawsuit and now a criminal trial. Their names are Peter Boland and Robert Prangley. Would you want their advice?

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maybeyouwereabadcustomer
Nampa, US
Mar 09, 2014 11:05 am EDT

They are not!, You must have been fired for ...gaming, or not showing up for work. They do appreciate their customers, and they do weed out the bad seed when they find them...was that you?

Old Hippies Attic
Old Hippies Attic
Seattle, US
Jun 06, 2014 12:24 pm EDT

Look a your statement--it could be a charge for simply having an account with them. Its totally legal, you might look into a bank that have lower charges--or free checking account.

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    New Brokerage Customers
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    WellsTrade Online Brokerage
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    New IRAs and Rollovers
    +1 (800) 352-3705
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    Wells Fargo Private Bank
    +1 (800) 956-4442
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    Wells Fargo Online
    More phone numbers
  3. Wells Fargo emails
  4. Wells Fargo address
    420 Montgomery Street, San Francisco, North Carolina, 94104, United States
  5. Wells Fargo social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Wells Fargo Category
Wells Fargo is ranked 3 among 414 companies in the Banks category