Wells Fargo
Reviews and Complaints

I received a letter dated June 9, 2012 from Wells Fargo Dealer Services advising me that my loan was paid in full and the car Title would be mailed to my address. As of July 3, 2012 I have not received my car Title. I telephoned customer service on June 27th at [protected] which is just their call center in Texas and spoke to David and to Terry the Supervisor. David told me the Title had been mailed on June 9, 2012 but that was not true. I insisted on speaking with a Supervisor and Terry told me that the Title had not yet been mailed from North Carolina. I don't know who to believe. I mailed 3 letters to 3 different Wells Fargo addresses. I also e-mailed the company. I have heard nothing from Wells Fargo. I am a widow and since my husband passed away I have paid off the mortgage on my home and and paid off the loan to Wells Fargo on my Lincoln Town Car. I have been working for a state organization as a Customer Service Rep. for 15 years and I am a responsible woman and I expect a business and their employees to do the same. I don't appreciate being lied to. I have wondered who received the monthly payments on my loan. I bought the car from a Ford Dealership in Lawrenceburg, Tennessee but they went out of business. My original loan was with Ford and later I received a letter telling me that Wells Fargo held the loan on my car. My name is Virginia A. Stone, 808 Bundrant St., Waynesboro, TN 38485 - Telephone [protected]. Thank you for your assistance.

I am the POA on all of my parents accounts with this Bank. My father passed away on May 10th 2012. After going through some paperwork for my Mom, I found a credit card bill since my Dad has no estate no money coming in except for half of what he earned for my mom to live on. I tried to contact the Credit Card division to work out payment arrangements and was told that since they did not have any POA paperwork they would no talk to me. I have been playing this game since the middle of may and today I was told by a customer service rep that I had no grounds to put demands on them since they didn't have paper work. I am at my wits end and refuse to call them again. I went to my branch office today and they tried calling and were told the same thing. In the meantime my Mom is getting harrassing phone calls asking for money that she doesn't have. How can they harrass an 83 year old widow, and not want to discuss getting something out of this.

"How are we going to pay the rest of the car payment let alone, rent, gas, elect..and food?"

Pawn more of your ###, hook or crook.

For second time I got an incoming wire from Perú (South America) being charged for a fee that never was told before. One year ago, I got another incoming wire from Perú with same problem. Went to the bank and was told that probably was charged in Peru and to investigate the reason they would have to charge me. In Perú the fees for sending money were already paid so the quantity missing was only for Wells Fargo side. Then they said that because the money went to New York and then to Salt Lake City. And no reason why when the international incoming wire goes to San Francisco and not to New York. I passed this lost. Then I decided to make a change with another bank in Peru and with same Wells Fargo here. Again, after paying proper fees in Peru, there's missing in the bank here. So the problem is Wells Fargo. And not only that, but instead of the $ 10.00 free for incoming wire they took $ 16.00, and the amount of the incoming wire was half less than the one last year. I am feeling really disappointed with this bank. Already had taken the money to a credit union since then. And use WF bank only for small transactions. And of course no more incoming wires through this bank. I hope everybody can be aware of the hidden fees that this bank does and try not to work with them about incoming wires from another country..

Wells Fargo pretends to give us a home-mortgage modification... we supplied over 50 pages
of documents...They claim paperwork lost. We sumitted paper work over, & over, It took
many hours, of making sure all the paper work was summitted. This went on for over 2
months, we could never make any live contact, had to call numerous times. Finally, we get a letter, we are denied because paper-work was due 30 days ago, & was not supplied. Wells Fargo are a scam, they are frauding, Tricking
people. Why they even pretend to get these loans done, I do not know. WELLS FARGO IS A SCAM!

I was up to date on the payments on my car, have full auto ins. and Wells Fargo had my car repossessed, this is the 2nd time they have done this, I cant get through to them and I have tried but put on hold for 2-4 hours each time. I plan on just telling them to keep the car and refund all that I have paid, plus interest paid. They are the worst bank I have ever delt with.
Fed up in Wa. State.

I have been with Wachovia since 2004 and got switched over to Wells Fargo last year. When I had my free student checking account with Wachovia and then Wells Fargo, they assured me that I would never have a service charge on there and would not have to worry about a minimum balance. I logged on yesterday morning to pay a bill, and lo and behold, a $5.00 service charge on my account out of the blue. I ran down to my local Wells Fargo and told them that there was a charge on my account that I was assured would never be on there. He looked at it and told me that I had to have a minimum balance in there or direct deposit. How can I manage that if I'm a college student? I told him I want my money back. He made me fill out a form to see what he could do in 5 days. I went to another bank last night to open up a new account with no service fees and no minimum balance. I will never do business with Wells Fargo again.

My wife is starting nursing school and I started a new career within the last 6 months. I had fallen behind on my mortgage 1 month because of the cut in income. I have been getting calls about getting help with our loan from wells fargo and pursued a program they offer with support from the government. They said I didn't make enough money to qualify. DUUUHHHHHH. If I made the amount to qualify for this program then I wouldn't be behind and need this program. Now I will continue to be behind move out of my house and not pay a dime and wells fargo can have my house back and lose tens of thousands on a foreclosure sale. That makes a lot of sense WELLS FARGO!

I have had pretty much of hardships from these representative in wells Fargo dealer services. I have been requesting a copy of the title to complete my registration in a different state. Its been more than 2 months since I have been running around the stupid suggestions these idiots gave me. Some times they say that they want a request to come from DMV and not me, to fax a copy of the title. Sometime they are OK with me sending the request for a copy of the title in DMV letterhead and sometime they are OK to receive it from me using normal fax. When I follow these instructions they don't react, as the opinion of one rep is not the same as others. Having delayed so much I demanded that I need to speak to supervisor to exactly know the process. Having tried out their useless faxing option I demanded that I need a copy of the title sent to my address. Its been 11 days and my title is still not with me. Wells Fargo always maintains that they have faxed or mailed. But they don't have any proof to substantiate that. When they fax they don't keep a confirmations. Neither their postal mails have a tracking number so that we could track. Trust me..these are the last people on earth who will help anyone. I hate having entrusted my car loan with them. If I had the slightest idea how bad they were I wouldn't have gone to these

My son is a disable vet and while he was in the military he became a victim of id fraud, the irs garnished his bank account for taxes not paid, when he called the irs they set him up on a payment agreement and sent a release to wells fargo, they had not received any of the garnishment monies as of yet how ever wells fargo put the money back in the account however they kept 200. 00 as fees. Some one please tell me how i can get my fees back. When i call the legal rip off department i was informed that this is a fee they have and there was nothing that could be done about the monies. These are dollars and cents for taking care of the household and since this has happened we have been in the rears.

I submitted an offer on a REO 10, 000 over asking. List price 214, 900 my offer was 225, 000, with25, 000 down After weeks of Wells Fargo coming back with different counter offers. They finally had me sign a counter offer saying, I would have to show proof of funds and that I would buy the house at my offer price even if it did not appraise for my offer price. I signed it and sent it back... Days later my realtor informed me that someone else got the house. I asked if I was out bid. He told me the listing office said they were close but the winning offer had more down. Now why that should matter and does not make sense.. I had 3 approvals from different banks including a required one from Wells Fargo. Well I waited until the house had gone through escrow and checked on what it had sold for. I then found out it had sold for 218, 000. I have sent E-Mails to Mr. Stumpf the CEO as well as the Board of Communications of Wells Fargo. Twice! No response!
I was dealing with Eric Kamp @ C21 Hometown Realty Grover Beach, Ca.[protected].
The listing office was a different office JO Outland Realty I'm not sure of this name but something like that . Eric would know all the details.
Sounds like something is not right ! A under the table deal?
Someone needs to explain this to me..
Thank you,
George G. Jewett
jewett.[protected]@yahoo.com

I have 3 accounts with Wells Fargo and I had to change one of my accounts to another checking account, so I wouldn't have to have a minimum balance. When I did this the person at the bank connected my debit card to a savings account under my mom and my name, they acknolwledged mistake but it wasn't fixed. On top of that, the savings account keeps getting penalized for access spending, but the purchases were supposed to be taken out of checking. I have sat down with the bank manager and talked with him on the phone. He kept saying that he would take care of it and then he started dodging me (Warren Wolfe at the Naamans Road Wells Fargo in Delaware). Yesterday I saw on my account that ANOTHER charge was taken from the savings account. I called the district manager and was told that he would call me today (5/5/12). Still I have heard nothing. I plan on closing the accounts but I wanted to wait until my car insurance came out next week but I think I'm going to have to do something before then. I can't believe this is happening!

The problem with Wells Fargo Customer Service/Collection Rep occurred on 5/23/12. The rep was calling about a payment being made b/c the account just got 2 months behind. I told her a payment will be make tomorrow 5/24/12(which payment was made) and I will update her on the next payment. She then began to ask what got me behind. I told her the economy so she said if your working it has nothing to do with the economy. My phone was on red and going dead so the call disconnect. The rep called back after a few min I answered she said since you can't afford to make the payment I am putting your vehicle in for
repossession in a threatening manner because you are not making an arrangement. I stated I just told you that a payment will be made on 5/24/12 and I will update you with the next payment. She then said that is not an arrangement! Well now I'm confused. How dare a customer service rep act like this is their money I personal owe them. I asked to be contacted by a supervisor so we'll see if I have another complaint to go with this or a settlement. Not sure where they are being trained but it is definitely not the proper training. Everyone know GREAT customer service is the new wealth. Treat your with respect it goes along way.

Issue began in early January 2012 when we received our first vehicle registration bill from DMV with amount due of $1, 181.00 by April 8, 2012. We assumed it was an honest error by DMV so we called but we couldn't seem to explain the issue over the phone so we went in the local office. Here is where we were told that the amount due is correct because our vehicle was valued at +$184, 000.00 at time of purchase which is completely incorrect as our paperwork from dealer shows the actual value agreed to pay. We were then instructed by DMV that we had to contact the finance company and have them correct the error. On January 27, 2012 we faxed a "Title Correction Request" letter to Wells Fargo Dealer Services along with dealer contract showing actual vehicle value (per Wells Fargo instructions) and confirmed fax received on their end. April deadline was quickly approaching and we had not received corrected registration or anything indicating action was taken or requesting further information. On March 27, 2012 we went into local DMV office to pay registration but we were asked to pay $1, 181.00 again so we explained our situation again and the clerk came up with a figure of $207.00 which we paid meanwhile this issue was resolved. After our March 27, 2012 DMV visit, we called Wells Fargo and were assured paperwork requested had been sent to DMV since January 30, 2012. We assumed DMV was still processing correction and decided to wait a little longer and hope to see registration in the mail soon. April deadline passed and we still had not received new paid registration for 2012 so we began making calls to DMV until we reached DMV HQ in Sacramento, CA where they claimed nothing had been faxed or received from Wells Fargo regarding our vehicle plate number. DMV HQ suggested that we call Wells Fargo and have them fax documentation again to their direct fax line which we confirmed. We realized we were getting nowhere which is when we began writing names down. On Thursday April 12, 2012 we spoke with Darlene at Wells Fargo and in a condescending tone she exclaimed she had told us numerous times that our request is handled within 3 business days and to call back until then (as if little over 2 months hadn't been enough time). Not satisfied with Darlene's answer we decided to call again same day and spoke with Christina. She then reaffirmed documents had been sent to DMV since January 30, 2012 but she would email their DMV section since they were gone for the day and instruct them to re-fax paperwork to DMV HQ direct fax line (as provided by DMV HQ themselves) first thing Friday morning. On Friday April 13, 2012 at 3:01pm we spoke to Sherry at Wells Fargo and she confirmed fax had been sent to DMV HQ. We called DMV HQ and spoke with Marie and she said they had been waiting all day for something from Wells Fargo and again nothing had been received. We then decided to call Wells Fargo and figure what the issue was behind the faxes not going thru while simultaneously having both entities on the phone. Paul from Wells Fargo answered our call at 3:30pm and Marie from DMV HQ confirmed to Paul that nothing had been received from them and asked Paul to repeat the address documents were sent to which Marie stated was incorrect and then proceeded to give Paul the correct mailing address along with the direct fax number which Paul confirmed that he had made a note of it but sounded distracted as he simply answered everything Marie said with a cynical "yeah, I got it" as to get done with the phone call to get ready to go home for the day or something like that. This would have been the last of the phone calls to resolve the issue of documentation not being received by DMV HQ but because of Paul's unprofessionalism we wanted to make sure the correct address and fax number for DMV HQ was properly noted. So we called back Wells Fargo at 3:50pm and Chris answered and again we had to explain the entire story to him so to avoid further frustration we asked to speak with their manager/supervisor, after a brief hold Tamika picked up the phone call and identified herself as the Supervisor so we continued to explained the issue once again and we expressed we just wanted to make sure that Paul had noted the correct information for DMV HQ but Tamika stated that there weren't any notes made on our file so far regarding any requests of any type for them to re-fax the documentation requested by DMV HQ and repeated the same incorrect address Paul had stated initially. We then gave Tamika the correct address and had her repeat it back to us to verify that she had actually written it down this time. We also expressed to Tamika that this entire issue has been handled completely unprofessionally by them as we are having to baby sit every step to resolve this issue when we feel they should be the ones who should be proactively trying to resolve this issue since they were the ones who valued our vehicle incorrectly. We called DMV HQ on May 8, 2012 at 9:40am and spoke to Bobbi but unfortunately Marie was on vacation but had not seen any action taken on our vehicle registration so she sent us a temporary permit until Marie got back from vacation. We haven't bothered calling Wells Fargo back until we confirm with Marie at DMV HQ first but we dread that nothing has been received from Wells Fargo and will not know how else to get Wells Fargo to cooperate in resolving this longing issue.

I will NEVER do any business with Wells Fargo EVER again. They are the rudest bunch of unpleasant people I have ever had the displeasure of dealing with. They are very snotty, over bearing and short tempered. The representatives act as though I am the person who owes them money personally. It is SO unnecessary to behave so callously. What’s worse is that clearly WF enables this behavior. Oh and the obsessive phone calls? WOW…

I purposely changed my phone number and they managed to call me at work, my new job that I didn’t give the number out to anyone. I have told them repeatedly to not call me at work and they say the same thing: “Well that’s not in the notes of your account” Interesting how NONE of the people I talk to are able to be found and there aren’t ever notes in my account. Just because I owe money doesn’t mean I deserve to be talked to so rudely.

One time, very calmly I finally just asked the girl why she was being SO rude to me. It was really unnecessary to talk to me as she was. She had the nerve to say WHILE talking over me that that was my opinion and she can say what ever she wants. ARE YOU SERIOUS! This is the worse company ever. I will always be the person to talk negatively about them and have encouraged many of my friends and family to not do business with them.