Menu
For Business Write a review File a complaint
CB Banks Wells Fargo illegal repossession
Wells Fargo

Wells Fargo review: illegal repossession 11

J
Author of the review
1:26 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My husband financed a car through Wells Fargo in December 2010. Up until our move in October, we paid more than the minimum monthly payment. In the upheaval of moving, we missed two months' payments, and without warning, Wells Fargo repossessed our car. We paid the fees and got it back, and part of the process was proof of insurance, which we faxed to them with the rest of the paperwork. A couple months later we noticed our minimum balance was a lot higher than normal, and we called to find out why. Wells Fargo told us we had been put on their insurance plan. We told them to drop that immediately, put any money we had paid on this insurance plan towards our overall balance, and faxed them yet another copy of our insurance. A month later, they repossessed our car on the claim that we owed almost $1, 000 for failing to pay insurance fees that were fraudulently added to our balance in the first place. Both repossessions were done in the dead of night (I leave for work at 4:30 in the morning and the car was already gone) with absolutely no warning or notice, or any cooperation afterwards. We are thoroughly disgusted by the filthy business practices in effect by Wells Fargo, as well as the complete lack of customer service.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

11 comments
Add a comment
B
B
B Preble
Mulberry, US
Jun 08, 2011 6:22 pm EDT

Had automatic payment of $500 monthly to withdraw from my bank, final payment owed was $286 but they withdrew the $500. I was told it would take 2 weeks to get a refund. They stole my money and I have to wait?!?

G
G
Greg 3021
Bakersfield, US
Jun 08, 2011 6:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

These people are complete idiots check out my post!. They will take every advantage they can and run with it, I would never recommend these people to anyone, Id suggest doing what I did and turn in a complaint to the security and exchange commission, maybe with complaints they will sanction Wells fargo!

G
G
Greg 3021
Bakersfield, US
Jun 08, 2011 6:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have no Idea who you are but I pay my bills on time and in a timely manner the only thing I failed to do is sign up for on line access so I could see things happen as they occur, not after the fact. I have posted my opinion if is in not well received then idk.

G
G
Greg 3021
Bakersfield, US
Jun 08, 2011 7:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

### YOU!

L
L
Leslie Haacke
Cave creek, US
Jun 08, 2012 9:41 am EDT

Average wait time was 12 min, multiple hang ups, rude and unprofessional conduct. Customer Service Representative (Tina) would not allow my recording of call when WFDS records the calls themselves.

M
M
Mathematica
US
Feb 11, 2013 6:47 pm EST

You might want to check your mail more carefully, they're required by law to warn you in a letter before they repo your car. First, though, dump your insurance company. How hard can it be to tell a lien-holder that someone is insured?

R
R
rbrsingleton
Pahoa, US
Jul 27, 2013 1:22 pm EDT

Wells Fargo Dealer Services automatically set up two funds transfer without authorization. This has resulted in severe stress, in my opinion, this is equal to theft.

C
C
c9205
Gering, US
Aug 26, 2013 5:52 pm EDT

I've had my car loan with Wells Fargo Dealer Services for only a few months and so far, I've had the WORST customer service experience. Everyone that answers is so rude and acts like I'm just a bothersome. It's extremely irritating.

W
W
Wells Fargo victim number what?
Menifee, US
Sep 24, 2014 5:36 pm EDT

Bought a car in Feb 2014. During purchase, I provided the dealer with my insurance policy for the "loan paperwork" package.
Purchased the car Friday evening and called my insurance on Monday to add the new vehicle, which they did. Told my insurance company the lien holder was Wells Fargo. Our first payment was due April 1st, which we made. In May, I received a notice from WFDS that they were going to add insurance on to our account.
I make my monthly payments at my local Wells Fargo Branch. For the May payment, I also brought my updated insurance policy with me to the branch. The updated policy now had the new vehicle listed, all of it's information and the coverage amounts, which is a full coverage policy. I showed the teller the WFDS insurance notice and asked her if she could fax the updated policy to their insurance department. She contacted the manager and the manager said it wasn't a problem.
I made my monthly payment and waited for her to fax the insurance documents and return them to me. After about 15 minutes of waiting, I asked if the fax had been sent and it was. The manager retrieved my insurance documents AND the fax transmission showing they had successfully been faxed AND received by WFDS Insurance Department.
I continued making my monthly payments until WFDS had my car repossessed last week. Upon contacting WFDS, they did NOT know my car had been picked up. I asked to speak with whomever was in charge of the account and was transferred to their collections department. They said the car had been picked up because we did NOT have insurance on the car? I explained to Lydia about them receiving the updated fax'd policy in May and she stated they never received a fax.
The next call to WFDS ended up with them stating they had in fact received the fax'd policy, but someone "on their end" forgot to adjust my account. Then they said a date was missing from the fax, after they realized they should NOT have picked up the car.

I told them I had copies of the fax transmission and they changed it from not missing a date, to, we can't accept a fax copy of your policy. Then they asked me to have my insurance company FAX them directly, which I also did. Makes a lot of sense, right?
Then they took several DAYS to adjust (remove their insurance) my account and now want me to pay all of the costs associated to their illegal repossession game to get my car back. My account is currently in reinstatement and they are wanting almost $1200 for the car now, even though it was THEIR fault for adding unnecessary insurance to my account.
I have also filed several complaints with BBB and consumer protection groups. This is the 2nd loan we have had with WF and will NEVER do again. I have been with them for almost 30 years now and this was the last straw. I am changing banks and will attempt to see if we can get our car back without being robbed blind by them. They truly are a predator lender and please bank or loan with someone else.

B
B
bhnsatx
San Antonio, US
Jan 02, 2015 9:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Ive paid my auto loan off and they still wont take a missed payment report off my credit record am I the only one that has ever missed a payment?

I
I
IvaCooper
Hamlin, US
Jan 08, 2015 2:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I have just had a similar problem. I switched insurance companies in January 2014. I received a letter from WFDS stating that I did not have insurance. I called my insurance company and had them send a letter. I then got a bill that they were adding their own insurance onto my loan. I called my insurance company again and they mailed the insurance information to them. My payments are all current. They seized my truck last night while my 17 year old son was using it and left him and his 14 year old sister stranded 45 minutes from me. I have never had a lapse in coverage. When I called this morning to resolve the issue, was met with the runaround and rude employees. Even though I have attempted to provide them with proof that I have had insurance, they refused to accept email or a fax from me. Then they said they verified my insurance but still refuse to resolve this so that I can get my truck back. I have been on the phone with them since 8 am and am no further. They first said they contacted my insurance company and credited my account over $800 however it would take 3 to 5 business days to process this and I could not get my truck back until it was completely processed. They now won't even give me a dollar amount so that I could have paid it and gotten back my vehicle today or tell me what the rest of the amount they have charged to my account is for. I am going to try to contact an attorney as every time I call them I get a different story and constant contradictions and game playing. I will never have another loan with them again!

More Wells Fargo reviews & complaints

Wells Fargo - loan refinance 380
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Wells Fargo - late payments / repo 26
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Wells Fargo - beware of this company! 35
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Wells Fargo - wells fargo holds insurance repair checks hostage 75
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Wells Fargo - customer services
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Wells Fargo - closed credit card acct 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Wells Fargo Contacts

  2. Wells Fargo phone numbers
    +1 (800) 869-3557
    +1 (800) 869-3557
    Click up if you have successfully reached Wells Fargo by calling +1 (800) 869-3557 phone number 1 1 users reported that they have successfully reached Wells Fargo by calling +1 (800) 869-3557 phone number Click down if you have unsuccessfully reached Wells Fargo by calling +1 (800) 869-3557 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (800) 869-3557 phone number
    100%
    Confidence score
    Customer Service
    +1 (800) 378-0575
    +1 (800) 378-0575
    Click up if you have successfully reached Wells Fargo by calling +1 (800) 378-0575 phone number 1 1 users reported that they have successfully reached Wells Fargo by calling +1 (800) 378-0575 phone number Click down if you have unsuccessfully reached Wells Fargo by calling +1 (800) 378-0575 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (800) 378-0575 phone number
    100%
    Confidence score
    Portfolio by Wells Fargo
    +1 (800) 556-0605
    +1 (800) 556-0605
    Click up if you have successfully reached Wells Fargo by calling +1 (800) 556-0605 phone number 0 0 users reported that they have successfully reached Wells Fargo by calling +1 (800) 556-0605 phone number Click down if you have unsuccessfully reached Wells Fargo by calling +1 (800) 556-0605 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (800) 556-0605 phone number
    Express Send Service
    +1 (800) 626-9430
    +1 (800) 626-9430
    Click up if you have successfully reached Wells Fargo by calling +1 (800) 626-9430 phone number 0 0 users reported that they have successfully reached Wells Fargo by calling +1 (800) 626-9430 phone number Click down if you have unsuccessfully reached Wells Fargo by calling +1 (800) 626-9430 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (800) 626-9430 phone number
    Foreign Exchange
    +1 (855) 872-2932
    +1 (855) 872-2932
    Click up if you have successfully reached Wells Fargo by calling +1 (855) 872-2932 phone number 0 0 users reported that they have successfully reached Wells Fargo by calling +1 (855) 872-2932 phone number Click down if you have unsuccessfully reached Wells Fargo by calling +1 (855) 872-2932 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (855) 872-2932 phone number
    Military Banking
    +1 (800) 642-4720
    +1 (800) 642-4720
    Click up if you have successfully reached Wells Fargo by calling +1 (800) 642-4720 phone number 0 0 users reported that they have successfully reached Wells Fargo by calling +1 (800) 642-4720 phone number Click down if you have unsuccessfully reached Wells Fargo by calling +1 (800) 642-4720 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (800) 642-4720 phone number
    Credit Cards Account Management
    +1 (925) 825-7600
    +1 (925) 825-7600
    Click up if you have successfully reached Wells Fargo by calling +1 (925) 825-7600 phone number 0 0 users reported that they have successfully reached Wells Fargo by calling +1 (925) 825-7600 phone number Click down if you have unsuccessfully reached Wells Fargo by calling +1 (925) 825-7600 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (925) 825-7600 phone number
    International Collect Calls
    +1 (800) 932-6736
    +1 (800) 932-6736
    Click up if you have successfully reached Wells Fargo by calling +1 (800) 932-6736 phone number 0 0 users reported that they have successfully reached Wells Fargo by calling +1 (800) 932-6736 phone number Click down if you have unsuccessfully reached Wells Fargo by calling +1 (800) 932-6736 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (800) 932-6736 phone number
    Apply by Phone or Online
    +1 (800) 967-9521
    +1 (800) 967-9521
    Click up if you have successfully reached Wells Fargo by calling +1 (800) 967-9521 phone number 0 0 users reported that they have successfully reached Wells Fargo by calling +1 (800) 967-9521 phone number Click down if you have unsuccessfully reached Wells Fargo by calling +1 (800) 967-9521 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (800) 967-9521 phone number
    Application Status for Visa Credit Cards
    +1 (877) 514-3717
    +1 (877) 514-3717
    Click up if you have successfully reached Wells Fargo by calling +1 (877) 514-3717 phone number 0 0 users reported that they have successfully reached Wells Fargo by calling +1 (877) 514-3717 phone number Click down if you have unsuccessfully reached Wells Fargo by calling +1 (877) 514-3717 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (877) 514-3717 phone number
    Application Status for Propel American Express Cards
    +1 (877) 517-1358
    +1 (877) 517-1358
    Click up if you have successfully reached Wells Fargo by calling +1 (877) 517-1358 phone number 0 0 users reported that they have successfully reached Wells Fargo by calling +1 (877) 517-1358 phone number Click down if you have unsuccessfully reached Wells Fargo by calling +1 (877) 517-1358 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (877) 517-1358 phone number
    Redeem Rewards
    +1 (800) 869-3557
    +1 (800) 869-3557
    Click up if you have successfully reached Wells Fargo by calling +1 (800) 869-3557 phone number 0 0 users reported that they have successfully reached Wells Fargo by calling +1 (800) 869-3557 phone number Click down if you have unsuccessfully reached Wells Fargo by calling +1 (800) 869-3557 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (800) 869-3557 phone number
    Debit Cards
    +1 (800) 357-6675
    +1 (800) 357-6675
    Click up if you have successfully reached Wells Fargo by calling +1 (800) 357-6675 phone number 0 0 users reported that they have successfully reached Wells Fargo by calling +1 (800) 357-6675 phone number Click down if you have unsuccessfully reached Wells Fargo by calling +1 (800) 357-6675 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (800) 357-6675 phone number
    Home Mortgage Account Management
    +1 (877) 937-9357
    +1 (877) 937-9357
    Click up if you have successfully reached Wells Fargo by calling +1 (877) 937-9357 phone number 0 0 users reported that they have successfully reached Wells Fargo by calling +1 (877) 937-9357 phone number Click down if you have unsuccessfully reached Wells Fargo by calling +1 (877) 937-9357 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (877) 937-9357 phone number
    Home Buying and Refinancing
    +1 (866) 936-7272
    +1 (866) 936-7272
    Click up if you have successfully reached Wells Fargo by calling +1 (866) 936-7272 phone number 0 0 users reported that they have successfully reached Wells Fargo by calling +1 (866) 936-7272 phone number Click down if you have unsuccessfully reached Wells Fargo by calling +1 (866) 936-7272 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (866) 936-7272 phone number
    Mortgage Military Customer Service
    +1 (866) 820-9199
    +1 (866) 820-9199
    Click up if you have successfully reached Wells Fargo by calling +1 (866) 820-9199 phone number 0 0 users reported that they have successfully reached Wells Fargo by calling +1 (866) 820-9199 phone number Click down if you have unsuccessfully reached Wells Fargo by calling +1 (866) 820-9199 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (866) 820-9199 phone number
    Home Equity Account Management
    +1 (800) 289-8004
    +1 (800) 289-8004
    Click up if you have successfully reached Wells Fargo by calling +1 (800) 289-8004 phone number 0 0 users reported that they have successfully reached Wells Fargo by calling +1 (800) 289-8004 phone number Click down if you have unsuccessfully reached Wells Fargo by calling +1 (800) 289-8004 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (800) 289-8004 phone number
    Auto Loans
    +1 (877) 700-9345
    +1 (877) 700-9345
    Click up if you have successfully reached Wells Fargo by calling +1 (877) 700-9345 phone number 0 0 users reported that they have successfully reached Wells Fargo by calling +1 (877) 700-9345 phone number Click down if you have unsuccessfully reached Wells Fargo by calling +1 (877) 700-9345 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (877) 700-9345 phone number
    Auto Finance
    +1 (800) 378-5526
    +1 (800) 378-5526
    Click up if you have successfully reached Wells Fargo by calling +1 (800) 378-5526 phone number 0 0 users reported that they have successfully reached Wells Fargo by calling +1 (800) 378-5526 phone number Click down if you have unsuccessfully reached Wells Fargo by calling +1 (800) 378-5526 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (800) 378-5526 phone number
    Student Loans
    +1 (877) 315-7723
    +1 (877) 315-7723
    Click up if you have successfully reached Wells Fargo by calling +1 (877) 315-7723 phone number 0 0 users reported that they have successfully reached Wells Fargo by calling +1 (877) 315-7723 phone number Click down if you have unsuccessfully reached Wells Fargo by calling +1 (877) 315-7723 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (877) 315-7723 phone number
    Student Loan Consolidations
    +1 (877) 269-6056
    +1 (877) 269-6056
    Click up if you have successfully reached Wells Fargo by calling +1 (877) 269-6056 phone number 0 0 users reported that they have successfully reached Wells Fargo by calling +1 (877) 269-6056 phone number Click down if you have unsuccessfully reached Wells Fargo by calling +1 (877) 269-6056 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (877) 269-6056 phone number
    Personal Loans and Lines of Credit
    +1 (800) 946-2626
    +1 (800) 946-2626
    Click up if you have successfully reached Wells Fargo by calling +1 (800) 946-2626 phone number 0 0 users reported that they have successfully reached Wells Fargo by calling +1 (800) 946-2626 phone number Click down if you have unsuccessfully reached Wells Fargo by calling +1 (800) 946-2626 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (800) 946-2626 phone number
    Personal Lines of Credit
    +1 (800) 728-3123
    +1 (800) 728-3123
    Click up if you have successfully reached Wells Fargo by calling +1 (800) 728-3123 phone number 0 0 users reported that they have successfully reached Wells Fargo by calling +1 (800) 728-3123 phone number Click down if you have unsuccessfully reached Wells Fargo by calling +1 (800) 728-3123 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (800) 728-3123 phone number
    401(k) Retirement Plans
    +1 (800) 222-8222
    +1 (800) 222-8222
    Click up if you have successfully reached Wells Fargo by calling +1 (800) 222-8222 phone number 0 0 users reported that they have successfully reached Wells Fargo by calling +1 (800) 222-8222 phone number Click down if you have unsuccessfully reached Wells Fargo by calling +1 (800) 222-8222 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (800) 222-8222 phone number
    Individual Investors
    +1 (888) 877-9275
    +1 (888) 877-9275
    Click up if you have successfully reached Wells Fargo by calling +1 (888) 877-9275 phone number 0 0 users reported that they have successfully reached Wells Fargo by calling +1 (888) 877-9275 phone number Click down if you have unsuccessfully reached Wells Fargo by calling +1 (888) 877-9275 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (888) 877-9275 phone number
    Investment Professionals
    +1 (866) 765-0778
    +1 (866) 765-0778
    Click up if you have successfully reached Wells Fargo by calling +1 (866) 765-0778 phone number 0 0 users reported that they have successfully reached Wells Fargo by calling +1 (866) 765-0778 phone number Click down if you have unsuccessfully reached Wells Fargo by calling +1 (866) 765-0778 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (866) 765-0778 phone number
    Institutional Sales Professionals
    +1 (866) 281-7436
    +1 (866) 281-7436
    Click up if you have successfully reached Wells Fargo by calling +1 (866) 281-7436 phone number 0 0 users reported that they have successfully reached Wells Fargo by calling +1 (866) 281-7436 phone number Click down if you have unsuccessfully reached Wells Fargo by calling +1 (866) 281-7436 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (866) 281-7436 phone number
    Current IRA Customers
    +1 (866) 243-0931
    +1 (866) 243-0931
    Click up if you have successfully reached Wells Fargo by calling +1 (866) 243-0931 phone number 0 0 users reported that they have successfully reached Wells Fargo by calling +1 (866) 243-0931 phone number Click down if you have unsuccessfully reached Wells Fargo by calling +1 (866) 243-0931 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (866) 243-0931 phone number
    New Brokerage Customers
    +1 (800) 872-3377
    +1 (800) 872-3377
    Click up if you have successfully reached Wells Fargo by calling +1 (800) 872-3377 phone number 0 0 users reported that they have successfully reached Wells Fargo by calling +1 (800) 872-3377 phone number Click down if you have unsuccessfully reached Wells Fargo by calling +1 (800) 872-3377 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (800) 872-3377 phone number
    WellsTrade Online Brokerage
    +1 (877) 493-4727
    +1 (877) 493-4727
    Click up if you have successfully reached Wells Fargo by calling +1 (877) 493-4727 phone number 0 0 users reported that they have successfully reached Wells Fargo by calling +1 (877) 493-4727 phone number Click down if you have unsuccessfully reached Wells Fargo by calling +1 (877) 493-4727 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (877) 493-4727 phone number
    New IRAs and Rollovers
    +1 (800) 352-3705
    +1 (800) 352-3705
    Click up if you have successfully reached Wells Fargo by calling +1 (800) 352-3705 phone number 0 0 users reported that they have successfully reached Wells Fargo by calling +1 (800) 352-3705 phone number Click down if you have unsuccessfully reached Wells Fargo by calling +1 (800) 352-3705 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (800) 352-3705 phone number
    Trust and Managed Investments
    +1 (888) 715-0380
    +1 (888) 715-0380
    Click up if you have successfully reached Wells Fargo by calling +1 (888) 715-0380 phone number 0 0 users reported that they have successfully reached Wells Fargo by calling +1 (888) 715-0380 phone number Click down if you have unsuccessfully reached Wells Fargo by calling +1 (888) 715-0380 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (888) 715-0380 phone number
    Wells Fargo Private Bank
    +1 (800) 956-4442
    +1 (800) 956-4442
    Click up if you have successfully reached Wells Fargo by calling +1 (800) 956-4442 phone number 0 0 users reported that they have successfully reached Wells Fargo by calling +1 (800) 956-4442 phone number Click down if you have unsuccessfully reached Wells Fargo by calling +1 (800) 956-4442 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (800) 956-4442 phone number
    Wells Fargo Online
    More phone numbers
  3. Wells Fargo emails
  4. Wells Fargo address
    420 Montgomery Street, San Francisco, North Carolina, 94104, United States
  5. Wells Fargo social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024
Wells Fargo Category
Wells Fargo is ranked 3 among 414 companies in the Banks category