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CB Banks Wells Fargo Currency exchange error
Wells Fargo

Wells Fargo review: Currency exchange error

S
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3:02 pm EST
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I am writing this letter to express my dissatisfaction regarding the unauthorized currency exchange that occurred during a recent cross-border transaction involving your institution as the correspondent bank in the United States. On December 4, I was instructed by my Trading Partner in China to transfer $42,325 to their account elsewhere. However, the credited amount was in Hong Kong dollars, resulting in a significant financial loss of $579.40, and more importantly, severely damaging the long-term business reputation and trust between me and my supplier.

I demand an immediate investigation into this matter and the full refund of the $579.40 loss caused by the unauthorized currency exchange. If this matter is not resolved satisfactorily, I will have no choice but to file a formal complaint with the Financial Conduct Authority (FCA) in the United States and take further legal action if necessary.

Enclosed are the transaction details (UETR:3ee17087-e053-4479-a0bb-6f7ad4cb5b7d), including copies of the original instructions and any relevant communication. I expect a prompt response within 7 days outlining the steps taken to rectify this situation and the timeline for the refund process.

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    Dec 25, 2024
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