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Wells Fargo

Wells Fargo review: Loan payoff

D
Author of the review
11:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Today I spoke with three different technicians. Shadaisha was very helpful up until her computer crashed on her. However, Jeremiah was a complete TOOL! I provided my loan number my social security number as requested. He would not answer my question posed: What happens to the escrow balance one my loan is paid off? He said he could not make that assumption. I called back and spoke to Kami who was extremely helpful. She explained to me once a loan is paid off in full it takes 30 days to receive a final disbursement letter with a refund of remaining escrow balance; a lien release letter will be mailed to which you bring to the clerk of courts office to receive a copy of the deed to the property. It was that simple! I would like to report Jeremiah as it is obvious, he needs more training in his duties. I have been a loyal customer of Wells Fargo for a very long time, and I have never had someone be such unhelpful especially when I am able to provide all verification of my personal information such as social and loan number. I did not ask for any account information. I only asked what happens when a loan is paid. If he can't answer something like that then he needs to be adequately trained. Thank you!

Desired outcome: Better training/support for Jeremiah to be successful in helping assist customers.

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  1. Wells Fargo Contacts

  2. Wells Fargo phone numbers
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  3. Wells Fargo emails
  4. Wells Fargo address
    420 Montgomery Street, San Francisco, North Carolina, 94104, United States
  5. Wells Fargo social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024
Wells Fargo Category
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