CB Banks Wells Fargo Saving and checking account

Wells Fargo review: Saving and checking account

Jeri Shepard of Mesa, US

Nov 30, 2023 3:14 am EST

Verified customer

Featured review

I woke up today to a closed savings account and the threat of closing my checking account. I actually was told that it would be closed also just no idea of when. My savings can only be mailed to me thru the post office in a cashiers check. Not mailed yet and how long they have no guess.My CD is "safe" according to the customer rep, I was under the impression my other accounts were before this morning. All because they didn't have an address for my husband on file that they liked. Which they did have because they gave it to me to send the check to? We had also had a postcard we physically took into a branch TWICE, once while renewing the cd (and he checked)and once because our 35 year old son whose father opened up his first account 15 years ago was sent notice and gave it to us. We took this in, handed it to a banker, she looked at it and told us not to worry, its fine! We are retired, older blue collar workers (UPS driver and auto mechanic) with no unusual money activity, or habits, great credit ratings, no overdrafts, unpaid bills, nothing bad who have 2 pension checks and 2 SS checks coming in to cover our bills which are all autopay! This will destroy our good name! And after several long phone calls have been told there is no way to stop!?! I went in and was also told that I couldn't cash out my cd because there were no bankers available at 300pm! The branch was empty! I am stressed to the max and furious, we worked so hard for our financial security and it's being ripped away after 40? years with this bank

Claimed loss: our credit rating, reputation, stressful for older couple (74 + 68)

Desired outcome: I would like to know how this could happen and be fixed

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Wells Fargo emails

wfscustomerservice@wellsfargo.com

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Wells Fargo address

420 Montgomery Street, San Francisco, North Carolina, 94104, United States

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