CB Banks Wells Fargo The ecmo seems to be doing their best to drive the customers away and to ruin what is left from the wells fargo's reputation.

Wells Fargo review: The ecmo seems to be doing their best to drive the customers away and to ruin what is left from the wells fargo's reputation.

CamilleH. of US

Feb 11, 2024 1:10 am EST

Verified customer

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I am complaining here because I was ordered by an ECMO not to complain to Wells Fargo.

I have been a customer of Wells Fargo for 38 years with my account preference mailing address a P.O.BOX. and do not call me.

The first 35 years went fine with satisfaction but 3 years ago the problems started to me and to most of Wells Fargo's customers as you can recognize from the complaints online, most of the complaints are 3 years old or less. My problem starts 3 years ago when Wells Fargo contracted their customer service to a 3rd party called the Enterprise Complaints Management who hired a 4th party independent contractors labeled ECMOs to deal with the complaints from the comfort of their homes without any supervision and not under the Wells Fargo's management. Since then, Wells Fargo start sending their mail to my resident and not to my P.O.BOX. mailing address and they start calling me to my home, work and cell phone constantly in violation of my privacy rights, my civil rights, my account preference, the laws and the regulations.

I filed a complaint every time I received from Wells Fargo mail to my resident and phone calls. In each complaint I requested Wells Fargo to stop sending their mail to my resident and to stop calling me and to direct their mail to my mailing address.

I agree with the rest that the ECMOs do not tell the truth, this is why I requested Wells Fargo to have all the communication with me in writing by mail or Email to document the misleading information provided by Wells Fargo. and this is why the ECMO prefers to contact the customers by phone so their lies will not be documented.

In the last 3 years I filed to Wells Fargo more than 250 complaints (100 over the phone and 150 in writing) but all the 250 complaints were closed by the ECMOs without providing a solution to this issue.

On Jan 18, 2024, I received a letter from the Enterprise Complaints Management signed by an ECMO by the name of JAMIE H. (if the name is true) Who ORDERED ME IN WRITING to stop complaining to Wells Fargo About this issue even if they did not provide a solution and this JAMIE H. in writing falsely blamed the US. Patriot Act for the inability of Wells Fargo to direct their mail to my mailing address and this ECMO JAMIE H. in writing falsely blamed the US. Patriot Act for the inability of Wells Fargo to stop sending their mail to my resident and This ECMO JAIMIE H. in writing falsely blamed the US. Patriot Act for the inability of Wells Fargo to stop Calling me. They put all the blame on the US Patriot Act and not on Wells Fargo.

Also, this ECMO JAMIE H. acting like a dictator ORDERED me in writing to stop complaining to Wells Fargo and ordered me to go complain to the US. Government about this issue.

The ECMO are getting paid to solve the issue of the customers and bring it to satisfaction, but those ECMO are aggravating the issues by asking the customers to stop complaining because this silence would be to the satisfaction of the ECMO and not the customers. the customers are having an issue which will not disappear when they do not raise their voice and complain. The ECMO wants to MUTE the customers and bring them to silence about their issues so the REAL WELLS FARGO MANAGERS do not know about the unsolved complaints and will not know that the ECMO are not capable to investigate the customers issues and are not capable to provide solutions. Now it seems that Wells Fargo is paying for the ECMO to act as dictators not to solve the issues.

The US. Department of Treasury contradicted the Statement of the ECMO about the US Patriot Act and about the Government responsibility for this issue.

After the letter I received from the ECMO JAMIE H. I recommend that the Enterprise Complaint Management Office (ECMO) change their name to the Enterprise Complaint Dictator. ECMD.

Remark: here are some of the descriptions of the ECMOs Duty as posted in the employment ad by the Enterprise Complaints management office. Read it and be the judge if the ECMO are doing their duty which they are getting paid to do or what they are doing is wrong.

(The Enterprise Complaints Management Office (ECMO) plays an integral role in having an enterprise view of our customer concerns, identifying risks in a timely manner, providing enhanced reporting capabilities at the line of business and This Office includes four main functions: Executive Complaint Operations, Data Analytics and Reporting, Operational Risk, and Complaints Shared Services. Together these teams focus on capturing, researching, and resolving customer dissatisfaction; executing deep root cause analysis; and proactively identifying continuous opportunities that are engineered to improve our customers’ experience and drive out dissatisfaction).

Claimed loss: Complain to the Consumer Financial Protection Bureau, to the Office of the Comptroller of the Currency and to the Better BusinesS Bureau. and herehttps://www.consumerfinance.gov/ https://www.helpwithmybank.gov/index.html

Desired outcome: I Would like REAL HONEST Wells Fargo manager to deal with this case and provide a CLEAR solution.I do NOT want those ECMOs to deal with my complaint, .

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