Wendy’s
Reviews and Complaints

At 4:12 today, I Stopped at Wendy's 1355 E. Second St. Jamestown NY 14701. Went inside to order, there was only one customer at counter. After 3 to 4 minutes I asked customer if they took your order yet. She said no. There was at least 4 employees working only on drive thru and wouldn't even look at the inside counter. I left without placing an order.
They should care about inside as much as drive thru.

Walter Gaczewski

We were sitting in line at the Wendy's over on Military Highway in Virginia Beach and the lady we pull up and she's like give me just a moment I'm doing something so we're waiting about 10 minutes past and we're like hello and she's like I said I still need a minute I just want to complain aren't you guys there to take our f****** order cuz I'm pretty sure there was absolutely no cars in the parking lot so what the f*** was she doing that was more important than getting you guys money when you can answer that question for me please let me know

A manager named ronald was yelling a the girl making the sandwiches over mustard. He called her dumb and threw 3 sandwiches in the trash and forced her to remake the same sandwich each time. He took my order and it was wrong on my receipt. Once she spoke up and said she wasnt dumb he told her to clock out and go home. I dont think that was right of him somce it was his mistake. I took time to talk with your employee because she was in tears. I dont know how you have someone like that as management. This isnt his first time treating employees wrong. I eat here daily but i will no longer eat here if i see him.

2001 principal row orlando fl
Went to this location 2 nights in a row night time - around 9pm -10pm (625/17), and last night Went thru the drive-thru, dining room just closed. Ordered 2 cheese burgers. I was told they were all out. I don't understand how the people in the drive thru were fooling around and besides that i got my order wrong

Ps- this guy named jonathan tall guy in drive thru his eyes looked funny i could barely see his eye and even tried to understand it I suggest u guys get a surprise drug test im a loyal customer for years been there for years but it only get worst by time ... Thank you for your time

This experience has deeply upset my husband and I and so much so that I refuse to ever go to another Wendy's as well as the rest of my household. That would be a total of 5 customers you have lost out for life. I WAS going there at least one a week. That's about 700 dollars a year you will be permanently losing. The ignorance or your employees is unbelievable. They need to be retrained in how to properly act behind the counter! This was at the Wendy's at 368 Cottage Street in Pawtucket RI. My husband was flipping laughed in front of his face by the ignorant useless idiot you have working the counter. Not only did the employer make several mistakes on the order but he made fun of my husbands lips in front of his face to another staff member and said look at those which mind you are swollen and bleeding and very painful because HE HAS ORAL CANCER ! He is extremely self conscious about this obviously. This is a completely freaking outrage! How your staff can make fun of a customer right in front of his face and not only that not even know that it's cancer and he can't help it is the most ignorant thing I've ever heard! This was completely out of line and rude and he sucked because he couldn't even get thr order right that thr manager gave us free fries and he overcharged thr lady right after us. You need to screen people better and make sure your not hiring [censor] that are rude to customers! How can you hire a person like this and he received no discipline in this matter. Are you really serious he made several mistakes and made my husband feel like an inch tall and didn't even get repermanted will be bringing this complaint higher if I do not get answered in 24 hours! I want an apology and I want our money back. My husband felt like a piece of crap when he came home and I thought he was gonna cry if you employees that can make a customer feel like this. I will never eat there again and I will spread the word. Trust me I will bring issue higher if I don't receive a response!

Completely disgusting and outraged,

Sandra Harvey
[protected]@yahoo.com
90 Suffolk Avenue
Pawtucket, RI 02861
[protected]

I JUST left Wendy's with my 4 for $4 and i ALWAYS get the junior bacon cheeseburger. I drove off trusting that AGAIN my order was correct as always because my burger was wrapped on the side where it says hamburger. I got to the beach ate my fries and nuggets then opened my burger...to my surprise it was a plain chicken sandwich. Normally I would let things go but what got me is it was just a chicken patty and bread. Very disappointed.

The Wendy's located on James Redman PKWY, Plant City, FL is the most incompetent Wendy's restaurant in the business. They couldn't get an order right if their lives depended on it. They shorted an order one time of a few nuggets, then tonight, I ordered 3 Junior bacon cheeseburgers with only ketchup and got 3 single cheese all the way and no bacon. Incompetent! Asked for BBQ sauce and sweet and sour but only got sweet and sour. The incompetents working there are going to have a very hard time in life if they can't get a simple order right.

Kirkwood 0685

4300 kirkwood hwy
Marshallton, de 19808
[protected]

Went to this location last friday night (6/23/17), between 10pm and 1030pm.
Went thru the drive-thru, dining room just closed. ordered 2 chicken mozzarella salads. I was told they were all out. I don't understand how a restaurant that primarily sells hamburgers, runs out of salads.
anyway, proceeded to try to order 2 other salads. I say try because the person taking my order either couldn't comprehend or just refused to understand what I was saying. I had to say several times 1 power mediterranean salad full size, and 1 spicy caesar full size. after going back and forth a few minutes, I guess he just gave up and asked me did I want anything else, so I added a double stack, jr. cheeseburger deluxe, and a strawberry passion fruit chiller.
when I got to the window, they were looking at me and whispering to each other like there was a problem, but said nothing to me. I paid the total in cash, (over$20) received my order, or what I thought was my order, and asked for a ranch dressing. I received 2 buttermilk ranch dipping sauces. after that, I asked for my receipt and was met with a blank stare. so I figured I should just be on my way.
on my way home, I noticed that my drink tasted like water with a hint of strawberry flavor added to it. disappointed. once I arrived home and took the food out of the bag, we noticed that there were 2 spicy caesar salads. the burger orders were correct. well my wife doesn't eat spicy food, and she was disappointed. so she ate a bowl of cereal because of their mistake. I probably won't be going back to this location for awhile, and i'll be sure to tell my friends and coworkers about my experience.

Worked there for seven months. The manager has a rape charge. Nothing but nepotism. Another female manager was caught showing pornographic pictures of me that were leaked by a police officer and stolen. Also she is a known prostitute. Another female manager has used my stolen dna and has had a child genetically engineered using my stolen dna from when I was 13. Her kids 17 i'm 30. Nothing good I was forced to quit.

I sat in this line over a hour and waited the line didn't move or nothing, the line is wrapped around the building. This doesn't make any sense at all maybe if they had more workers they could get something done. Every time I am here poor customer service they aren't doing there job why run a business if you can't make money that's why they don't have get customers because you sit in long so line and wait.

Carman the manager gave me a hard time about bringing my food back. She was very rude and disrespectful. The food I had purchased was cold and my kids would not eat it. I purchased it on 6/22/17 at 1:30pm. I returned it the next day with receipt. She needs training in customer service. I eat at this restaurant often and never had a problem until now.

So I got the four for four thing and you know what there is the end of a tomato on my sandwich what the [censor] [censor] I don't want no Crusty Brown thing in the middle of my tomato who wants a freaking end of a tomato I want a juicy slice of tomato not one that has mostly tomato skin on it which is disgusting you better start trying to get me some coupons or I'll take it to your manager

Went through the drive thru at the Noblesville Indiana Wendy's.(clover rd.) made it all the way home to find that my sandwich was raw! Not just pink. RAW! I called and they told me to come back and they would replace it. I drove all the way back to the stride and the manager(Miguel ) attempted to correct the issue. Thinking surely the issue was corrected I went back home to find that I did not have a baconator at all but a double with everything! I do not like vegetables on my sandwichs hence the reason for ordering the baconator. So now I'm still hungry and not making a third trip. I would leave my receipt information but I did not get one! VERY UNSATISFACTORY!

We went through Wendy's drive thru on Russellville Rd. in Bowling Green, KY and I tried to order the cod sandwich, but the employee informed me they no longer serve it. But there was a sign by the speaker promoting the cod sandwhich! Wendy's shouldn't promote something if they don't have it. I was disappointed that I couldn't try the sandwich for the first time.

Today I stopped at Wendy's for a quick burger on my way to work. It was about 11:45 am and they were polite and fast but once I went to eat my burger I noticed the lettuce was old an brown which threw me off because I always go there due to fresh delicious food. I though no biggie it happens and tore off the bad part beginning to eat. I got 2/3s of the way thru my burger and was completely grossed out because the next bite revealed an black curly hair within the mayo of my burger. First off my hair is blonde and secondly is was too short and too curly to be a hair from someone's head if you catch my drift. I don't know anyone there so im unsure why an employee thought it was okay to poison unsuspecting people with this nastiness. Some cruel joke. I have been literally sick to my stomach all day and didn't even eat it but the thought of it and the what ifs of if there might have been more that I unknowingly ate is enough to nauseate a person for weeks. I only pray I don't get sick. To be honest I would have went back an both shown/complained had I not had to be at work. This is heartbreaking to me that people are so gross and disappointing because we have never had a problem, it's my childrens favorite place to go. We won't return and my only request is that you please send someone to re train and investigate the problem to keep it from happening to others. It's simply unacceptable.

I took a picture of my sad and quite frankly inedible Baconator. I would have taken it back but frankly... I wouldn't eat another one. I live less than a mile from the store.
I like The Baconator and it really crushed me that this is what your store on Toronto rd in Springfield Illinois, served me. This is an outrage. I attached a picture of it as I opened it fresh outta the bag. Would you eat that. Seriously. This is not the standard. This is not what you go to Wendys for. I pay Wendys prices for the quality of the food. Quality. This is not that. It's a shame.

There was a piece of plastic in my hamburger! Called store #[protected] North 56th Street, Temple Terrace, FL 33617) was told there was nothing they could do.

Really!? Wow!

We ordered for hamburgers and one order of fries two hamburgers went in the trash so did the fries. We left and went to DQ and ordered food. Nice!

Wait...I think I hear Dave Thomas rolling over in his grave!

This restaurant "has handicapped parking", but it is located at the very back of the building, by the trash dumpsters. Wouldn't you think it might be possible to have handicapped parking a little closer to the doors, so that handicapped people might actually have an easier time getting into the place to eat? Kind of seems like the whole point of having handicapped parking, or is it really just meeting some requirement that they are trying to achieve?

Really think about this, it doesn't take much to see that they are only trying to meet a requirement, not really providing any kind of caring / consideration.

Wendy's in Temple Texas off the N.W loop.. They hired a crew member name Renne Wright..She is very wrong in all ways very disrespectful. She should be a supervisor and mind her own business. She is not suitable for this position she is in at the moment. I think and believe since she loves to write people up is fine but why as a shift manager gives her the right to argue with her employees in front of customers.. If you all don't remove her from that position Wendy's is only going to get worst.I worked with her a couple of times till she wrote me up for bumping into her and I told her sorry so she went off on me once again in front of a customer. .Store number 08411 Temple Tx.

It really stinks that your customer service is so bad because I love the food at Wendy's. Over the years I've endured the worst service from Wendy's than any other fast food establishment that I visit regularly. Several years ago, when I was pregnant, I ordered a chili from the Summerville SC Dorchester Rd Wendy's and asked for extra chili sauce at the window. Before the clerk could give me another packet, the manager yelled at her that I don't need more than one extra pack. After I explained that I asked for more, the manager then started yelling at me through the window about how I don't need more chili sauce. I was furious - obviously, for it to still irk me 10 years later. Yes, I reported that episode, along with several others over the years. This mistreatment of customers continues in the Charleston tri-county area. The latest most upsetting episode came after sitting with my father at Trident Medical Center in North Charleston. On the way home on June 5, looking for some comfort food, I placed my order at the Wendy's on Hwy 78 by the hospital, paid for it, and as I drove away, realized they didn't hand me my actual order. They just gave me what was convenient for them. I went back and the clerk acknowledged, "yes, that's what I entered", but couldn't understand that the order she entered wasn't the order I received. She became snotty, 6 or 7 other employees gathered around the window and began laughing at me trying to explain that I just wanted what I paid for. I finally got so angry at their behavior and disrespect that I just left and threw the whole order in the trash. As many times as I've complained, your customer service in the South Carolina low country area has only gotten worse. Further, now I don't even trust them not to spit in my food or something worse. Sadly, I refuse to give Wendy's any more of my money. I get better treatment from other restaurants. I hope you all can get your employees to treat their customers better. Nobody should be paying these people money for the way they treat others.