Wendy’s
Reviews and Complaints

I went to Wendys on my 30 minute lunch break to try to get a quick bite to eat. I was in the drive through for about 15 minutes before I get to the window to pay for my food. When I get there, I hand the lady my debit card, and she says that their debit card machine is not working. I tell her that I do not have any cash on me. So I can't get my food, and my lunch break is almost over, and I still have to go to another place and get something to eat, stand in line AGAIN, and then I was late getting back to work. If the machine didn't work, a sign should have at least been posted on the drive through. I was really upset about this.

Wendy's Restaurant in the Bronx located on Boston Post road two blocks away from 222nd street. I was a customer at this restaurant on Monday May 7th 2007 at their drive thru window. I had only a $50 bill when I noticed a sign that says they don’t accept any bills larger than a $20. I asked the cashier if I would be able to use my debit card, she said yes and I gave it to her.

My card was never handed back to me, I did not realize this until two days later when I wanted to buy gas for my car, went to my wallet there was nothing. Completely emptied my bag to check if it was there but I had no luck. I began to retrace my thoughts and there it came to me "Wendys." I did not go to wendys right then it was only 7 in the morning and I had to drop my daughter at school then head off to work myself. At around 11:45am on Wednesday May 9th while at my desk at work I decided to check my bank account at chase to make sure everything was ok. To my surprise it wasn’t, I had a negative balance of $730.26 approximately $354.73 over the amount I had in my account. I decided to look at the list of my transactions to my surprise someone went on a mini shopping spree with my debit card, buying things from a metro card, to timberland boots. By this time it was around 12 mid day which happens to be my lunch hour. I went to chase with whom I had the account spoke to a manager their and was told what to do to ensure my money will be returned to me. I did as I was told.

Later on that evening I decided to go over to Wendys. I ask to speak to the manager on duty, first a lady came out which was a bit sympathetic but later said at the time I made the purchase she was not present. Another manager came out who knew all about what had happen. He told me the cashier girl gave him my card, this is when I thought he was a little crazy, he said the card was already picked up by a man claiming to be the cousin of the person that’s me, who left my card. This is when I said to him how could you give a card to someone without asking for a picture ID to make sure the names match he started getting nervous and saying more things that really did not make much sense to me. Now I need to know what further actions I should take as I know this is an easy case to solve as these store are equipped with cameras all over.

I worked for these folks for many years! I began as crew and grew into the company until I became General Manager. I ran their stores for several years. The years passed and I never got a formal sit down review of my performance. Generally no review means no raise. I wondered how other managers kept getting raises. The pattern was that the majority of them were women. The funny thing was that if they were not women they were gay males. Now don't get me wrong, I have absolutely nothing against gay people. It's their personal choice, and I'm not bothered by it. The thing is that gay people were seemingly being favored over straights. Here's what was taking place. The district manager that goes by the name of Carmen Caro is well known to be lesbian. She is also notoriously know for partying with "her" managers. She has openly maintained personal intimate relationships with several of her subordinate managers. These are people working directly below her. (and I don't mean that symbolically) She first dated a manager known as Mary. Later, Mary got dumped for Perla. Perla was actually straight at some point, but left her husband and moved in with the district manager. That's right! A lower level manager living in the district manager's house and holding a conyugal relationship with her. Does anyone see anything wrong with that? What about the rest of that cannot compete with that. I mean who in the right mind would compete under those conditions? Well, Mary wasn't going to go down without a fight, and that's exactly what happened. Mary and Perla went at it during an altercation over who would be the rightful district manager's lover. Perla won. Soon there after, Perla was given the highest salary of all managers by a lot. Some mumbo jumbo was made up about some GM so that her store could be taken away and given to Perla. I came across some reliable info from someone at the central office that stock transfers were being made to favor Perla's store and hurt someone else's, like mine. All stock transfers have to be approved by the district supervisor so that if a stock tranfer has the supervisor's signature on it, it is a done deal. This way the supervisor made Perla's numbers look better than what they actually were. Perla is a person who can't hold a conversation in English but here she is making the highest salary after being a manager for less than two years only because she sleeps with the supervisor. On the other hand are we the dedicated, hard working, English speaking, nine year veterans with the company that have not seen a raise in five years being affected by this situation. I kept an accurate log of all my transfers. I knew when, where , what, and how much I had stock transfered eveey time, but I kept getting discrepancies when the monthly reports came out. I got a hold of a company transfer report. This is a reports that details all transfers between all the stores. Surely enough, there were several large made against my store benefiting Perla's. I shared this info with the owner only to be reprimanded for having "confidential" reports. I was told to stop being jealous of Perla's great performance and start focusing on my food cost issues. The supervisor naturally found out and made it a personal mission to go after me. She would show up at my store and complain about the smallest of issues like "this mandarin ckn salad has three too many mandarin wedges" and stuff like that. After about a month of continuous persecution, she told me that I could voluntarily step down or that she would find a way to make it happen. There was an incident at my store where two employees were kidding around and one of them fell down. It is company policy that any incident requiring an accident report need to be announced to the supervisor. I did my job. I wrote up the employees involved and I called the supervisor to ler her know what happened. She told me to fire one of the two employees. I did. Two days later, the employee called human resources up at corporate stating that I had wrongfully terminated him. The supervisor came to my store with the owner to let me know that the incident was "a clear indication that the store was not being handled in the best of ways" so that I was to be relieved of my position immediately. I protested intensely stating that I had been instructed to terminate the employee by her. She denied this and I was again reprimanded for making up such stories. She then suggested that I be sent to Perla's store so that I could be re-trained on how to run a store. Can you imagine the humiliation. I had more that four times the amount of experience and speak English. I was devastated. I began work at Perla's store were my fabulous retraining was reduced to spending ten almost uninterrupted hours running the grill five days a week. I seized to perform all managerial duties. I was forced to work under the care of incompetent shift managers that had months if not weeks of working with the company. How did they become managers so fast? You guessed it! They were gay. In fact, Perla's team consisted of six managers out of which five were either gay or lesbian. Her crew also consisted of an unusually high number of gay individuals. During the weeks at Perla's store, she came in late often, she left early almost on a daily basis and she called in on at least three occasions. I called in sick for the first time in years and got a write up for it! On a rough day when Perla had called in, the owner paid a visit and the store was not running right. I was put on probation because "I was the senior manager on hand and had done nothing to correct the situation". Remember that I was only a grillman working under the command of a futile shift manager. I finally landed a job that paid comparably to the one I was hanging on to. I finally stopped showing up without notice. The day I went to pick my final check, the owner told me that he was deeply disappointed that I had left without letting him know. I replied that I was infinitely more disappointed in the way he had allowed his company to be run. I am not the only that suffered the same fate. At least three other GMs were hunted down around the same time that I was. I am happily employed now and only wanted to share my experiences while working for these people hoping that it might change someone's mind about working for this company.

Today Jan.27th I went to Wendys located on Rt.104 in Oswego NY. I ordered a 6.00 salad with extra ranch dressing, a crispy chicken sandwich plain with bbq and a baked potato with extra sour cream and a frosty with extra butterfinger! What I received in my order was a 6.00 dollar salad with no dressing, some big ### chicken sandwich with lettuce and tomato which was more than the dollar i intended to spend, and a baked potato with no sour cream what is up with that! I also got my frosty in this tiny ### cup/ bowl thigy that the manderian oranges come in what a rip! I proceeded to call my local Wendy's where i spoke with the manger Marsha Kray I told her what had happened and explained that I lived far away from the establishment and that with the wind chill I did not want to come back out and besides MY KIDS were hungry! She asked me if I would please come back to the restaurant and she would replace the entire order for my troubles. Since she agreed to replace the entire order I sent my brother back to the restaurant. When he returned all she had given him was a packet of ranch dressing is that really EXTRA! And the crispy chicken sandwich. In conclusion after all this crap I got stuck with a cold ### potato, a melted ### frosty, two cold chicken sandwiches and a salad with a ridiculous amount of ranch how much are in them little packages anyway? Not enough thats how much! I hate wendys and forget DAVE too there both scandalous!

Sincerely
Scott im still hungry Newman!

ps This crappy meal cost me 16.00!

I had purchased 2 crispy chicken burgers for holiday hangover healing and got possible samonila poisoning instead. My boyfriend consume his burger without thinking that it wasn't cooked. Really though how do large fast food chains think they can treat there customers like another bad moment in a long day, threaten our lives and then simply offer a coupon (thinking you will have something else on there menu) or brush you off in ignorance leaving you with nothing to but post a complaint or sit with pen and paper buy a stamp and walk to the post office. Thank you Wendys on isley avenue in dartmouth nova scotia next time they can keep there uncooked chicken and cold fries for the next person to have o do this.