Wendy’s
Reviews and Complaints

At Wendy's I ordered a salad with no bacon and no bacon touching because I''m allergic to pork and pork by products and guess what they gave me : 1 1/2 pound Jalapeno Cheddar Double Melt with bacon! And the worst part was was that they weren't going to give me a refund or anything new and I brought the burger back! Wendy's : TOTAL RIP OFF!

Has this happened to anyone else at this location? I drove through, ordered a single hamburger and small diet ($4.61 Total). I handed the young gal at the window (blonde with nicely French manicure nails) a $20 bill along with .61 cents specifically so I would receive only bills for change to give to my daughter for lunch money. Another girl (dark hair and lots of make up) quickly pushed my food out the window. I sat there long enough to unwrap my straw and place it in my drink. Then I drove away. About two hours later, having realized my mistake, I called the restaurant. Rachael identified herself as the manager and I gave her my phone number to call me back after she looked into the matter. Later Latasha called me, identifying herself as the manager and said, "I checked registers and they all came out perfect." (How often does that happen in the fast food business?). No offer of compensation. Bad, bad customer service! Just curious if this location has other complaints of the same nature...

This is the third time we have ordered and paid for food that was not in the bag at this same Wendys. They really don't seem to care. Tonight we ordered a burger, fries, 2 bowls of chili, a potato and drinks. They left the burger and fries out. I had first ordered a frosty but they didn't have that. Isn't that one of their signature items? Last week we ordered a potato and chili and they left the chili out of the bag. Did not discover that until we got home. Both of those were at the drive through. I went inside and ordered for my husband and myself and when I got home, discovered they left his sandwich out of the bag. He only had fries. I really think this particular store kind of sucks. As far as I'm concerned, Three times and they are out. I will never go back to this Wendys.

I had very bad experiences at the stores at 15th Avenue South and 4th Street South. I complained to the corporate website and was contacted by Shelley Lewis, the District 51 manager. My initial order at the 15th St. store was shorted and poorly prepared. Ms. Lewis emailed me that she would provide 2 free combos as replacement.

I went to the 4th St. South store and this is where my horror story starts. I was treated like "white-trash" by the all-black counter servers, the Baconator had just 21/2 slices of bacon instead of the 6 stated on the menu board, a scrap of lettuce and a swipe of mayo. My triple with cheese looked like the patties had been sitting in the warmer trays for an hour, all dried-out and dark brown; the onions were stringy and tough like they'd been out of the cooler all day long. I was served soggy, limp fries that had also been in the warmer too long. When I asked for fresh order of fries, Sonya told me, "They look fine to me." And, "If you don't like our fries, you probably won't like our sandwiches." She was right! The Burgers were pure junk. I had to bag my own order after Sonya was told it was "to-go" instead of dine-in. While bagging my own order, she huffed, "You gotta get out of the way for these other customers!"

I e-mailed Ms. Lewis back with this horror story and she wanted me to go back to the scene of the crime and roll my dice with this crew again! I was insulted and humiliated. I pursued the proper channels of procedure with Wendy's and got the Big Screw.

I'll never go back to a minority-operated Wendy's in south St. Petersburg ever again. You shouldn't either if you don't want to get ripped-off or mistreated. These Wendy's people are obviously very poorly trained and could care less. I was offered a mere "Baconator" combo by Ms. Lewis if I went back to the place where I got raped. No Way!

We went to a Wendys restaurant with my family, we ordered and they messed up (typical) we complaint with the manager and they just did not care. we went to the tables to eat then my Sister went to buy some cheese, one of the clerks smacked the tray into the counter and said to her "###" then she asked for a paper bag and they gave her one with a hole in it.

So I got up and went to the counter, I spected that the "manager" would take the matter into his hands and speak with me, he didn´t he sent one of the clerks to tell me "get out" at this time I was so mad I pushed the door open and the glass from the restaurants door crashed, so I told my family to get into the car and we left. as I was turning around I stoped and tryied to cme back to solve the problem (the Door), so both of the private police officers at the restaurant started shooting at my car, MY WIFE AND KID WERE IN THE FRONT SEAT WERE ONE OF THE SHOOTS CAME TROUGH, I had to drive fast to evade the private police, then I got back with the real police and made them capture them.

I am dissapointed at Wendys because there is no way that one person can shoot any body with the intention to kill him only because a glass door, please tell me what can I do to make this restaurant pay for what they did, because one of the clerks was telling them "Shoot them Shoot them that´s why you have the Guns"

please give me an answer.

I have photographs to support my accusations.

On the afternoon of December 4th 2007 I made my usual stop to the Wendys Restaurant near my office to grab a Frosty and a salad. While waiting to hand the employee my money he and a co worker were saying very inappropriate things about me. "I would steal dose' glasses" isn't exactly a hospitable thing to say to a customer. As I was driving away and after having my quarter tossed at me, the one employee decided to yell "GAY BOB" as I was putting my car into DRIVE. I will never eat at wendys again. I have tried to email the corporate to complain and on the website it says that the complaints are down for maintenance. I tried calling the store and asking for the manager but the guy said he was the manager. I recognized the voice, how am I supposed to complain if the person who you are supposed to complain to was the one in question!

If anyone checks the wendys website and says it is up, please tell me. If nothing is done about this, I have no problem going to a lawyer with discrimination.

Thanks.

I ordered a baked potato and some other food,I was eating it and when I turned the skin over there was a bug that had been roasted with the potato you could see the legs and the antennas. I showed the manager and he said he couldnt be sure if it was a bug. I asked him if he could be sure that it wasn't and he said no and then he gave me 1.20 to cover the cost . and that was it...I did not cause a scene in front of all the other customers, but I could have especially after the way I was treated. I dont think it should be taken lightly when a customer finds something so discusting in their food.

Recently, my husband and I stopped in for a quick dinner. We both ordered single combo's. I should begin by saying... up until this point Wendy's was my favorite fast food restaurant. Well, we ordered and sat down. I looked at the fries and they looked horrid. And tasted the same. Kind of mushy and had some kind of crumbs all over them. Never had this before. So I opened my sandwich and discovered it to be cold and it looked like it had sat there since lunch. I took the meat off and looked at it and the middle was semi-warm... like it sat on a hot plate, but the edges were hard and dark. I sat trying to decide if I would just eat it and not complain, when my husband decided to take it back. He told them it was cold and old and could we get a fresh one. They took it back and a couple of minutes later gave him another. Well, it was hot, but something made me take it off the bun and I couldn't believe it. It was the same old burger... they just microwaved it to get it hot. And this made it even harder. I couldn't even eat it. So my dinner consisted of some yucky fries. We just left then, because I just didn't feel like getting the same rude and thoughtless kind of behavior... not to mention what I may have gotten in the next burger.

This was in Thomasville, NC on Juian Drive.

Tonight I decided to run and pick-up Wendy's (Mint Hill North Carolina Store #58) for a late night dinner (9pm) to watch with the game. I ordered at the microphone and as always, I was the only one to say please and thank you, but this is not even the point. I pulled around to the first window and paid the 8.43 bill with my debit card. Which the girl who did not even look at me took to swipe. The guy in the area talking with her must have thought the window was completely closed even though anyone with half a brain could see it wasn't and said, "she's really getting her snack on." and giggled. Now maybe this just comes with age and is probably why when I called to complain to the manager I never even mentioned this, but how can you make a judgment call like that in a drive thru and Wendy's is not cheap. So, make your own call on that one. The second window is where all my trouble(s) started and ended. Now I always make it a point to smile at everyone hoping that it is contagious and in turn will at least make the interaction a little nicer even if I look like a smiling fool. I smile and get nothing but a look of irritation. The large Frosty I have ordered to share with my husband has been over poured and I can see them put the lid on it and let the rest just slide down midway. The girl sees it and if it were not for her getting her own hand in it and our eyes meeting she would have just left it alone but now she must half assed wipe it off, leaving plenty of frosty to cover my hand and congeal in my cars pull out drink carrier. But see this isn't her fault it's mine because I should have known better than to order the Frosty in the first place, knowing that my odds of this taking place were very high. Then the door comes open again two medium bags are thrown out the door at me, a sideways glare imparted and the door goes shut. Now since she said not a word to me I expect that the order has not yet been filled and spend another 15 seconds or so waiting. Until I decide to look and see that my baked potato, 3 bacon jr cheese burgers, and order of (4) chicken nuggets is in fact in the bag. Now at this point I had probably been sitting there an additional 30 seconds for no good reason, sitting there foolishly waiting for, "here's your order ma'ma." at the very least. I was not dressed properly to go in the store and demand to speak with the manager and I am glad I wasn't. I needed time to cool off. But as soon as I got home I did call and spoke with a person who said she was the manager of that store and let me tell you no wonder those kids do as they please. She had absolutely no idea what to say to me. No, sorry, that is not acceptable, this will be worked on, nothing like it. She basically said nothing at all. I was not looking for a coupon either. There are not enough coupons to fix what is wrong with places like this. I told the manager that when I was in high school I worked at Wendy's and we were taught to give direct eye contact, say hello, please, thank you, you're welcome,here's your order, do you need anything else?, have a great day/afternoon/night, drive safe. That if we over poured something we got a new container and either transfered the frosty into that or dumped that into the back of the machine and poured a new product. We could not just throw away inventory like the frosty cups but that could be washed later in hot soapy water and put back next in line. But then again bottom line all of this would mean someone would actually have to work. I must be getting old I am starting to sound like my parents but even they say that my generation was never this bad, not as good as theirs but no where near like this. You'll never catch me at a Wendy's again.

I just purchased a grilled chicken sandwich at Wendy's today. I noticed the sign said new sauce. Well the sauce was unnoticeable, but the fact that the skin was still on part of the piece of chicken after I had taken several bites was not. Now I am hoping that the chicken was cooked! The size of this sandwich was about half it's size originally, maybe they should say "mini" grilled sandwich. I was very disappointed, I love Wendy's and especially their chicken - but I want it: skinned and completely COOKED!

Dee Tate - Sugar Hill, GA.

I visited wendys drive thru to order over $20.00 worth of food for our office and was treated very rudely by the person taking the order by saying gruffly "what else' after everything i said. "next window" no please or thank you. You feel like by the time you have your food thrown at you, why bother to go there. The rudeness happens at every visit at this wendys in delray beach, fl on east linton blvd after this visit i am not going back. My taco salad was soured. The tomatoes and the lettuce was so bad i threw the salad away.

On August 1 2007 I purchased two Southwest salads from Wendys on Tyndall Parkway in Callaway Florida. I drove home (approve 6-8 miles) to discover that my chili for the salads were not included in the bag.

I called Wendys talked to the manager who explained that I could drive back 6-8 miles to pick up the chili or come back anytime to get the chili. What really got me about it was he (the manager) stated that he noticed the pick up window attendent failed to give me the chili.

Also the next day I made special trip to Wendys to pick up the chili... I ordered two more southwest taco salads to go as I did the day before.

I let the manager know what I was told the day before ...that I could pick up the chili anytime... she looked on some clipboard and stated she couldn't issue two chilis because there was no proof of the phone call or a note from the other manager.

I even produced the receipt from the day before and explained that yes I received the salad but not the chili that is supposed to "make" the salad. At that point I was embarrassed and made to feel like a deadbeat or criminal fro even asking for what I paid for the day before.

Well today August 3rd I finally received the two chilis by sitting at the order speaker until a manager via speaker said he would issue the two chilis. I guess if the police were called I could have been arrested for trespassing?
Maybe that is the answer to fastfood restaurant complaint resolution!... hit em in the drive up lane!

But I do not like being treated like a criminal for something that I paid for and was not issued due to a mistake by an employee then snubbed by not one but two managers!

The money paid was the least of the problem the chili was the next least problem the major issue is the treatment of the legitimate customer's complaint.

I will return to this Wendys only under a real dire circumstances such as the earth stopping and my vehicle crashing into Wendys by the inertia of the earth stopping on it's axis!

I was at work and my husband went through the drive thru at Wendys in Newburgh, Indiana to get some lunch to bring to me. He ordered a Fried Chicken Sandwich with lettuce, tomato & extra mayonnaise and a small chili with extra onions & cheese. When he got here ( which is 3 min. away from Wendys ) my sandwich had nothing on it and the chili had no extra anything, to top it off, the chili was cold (not cool, cold). These are restaurants that claim to have great food, fast and good service. I called to get this taken care of and the manager was very nice, however, she asked me for the recipt. It was not in the bg so I called my husband and he said they did not give him one. I called her back and she said she could not find the order on the computer at all. I aid " well, I have the food right here but I am at work and cant get it back to you at this time. I told her she 0robably ought to watch her employees because my husband was charged $5.07 for this order and it should be on the computer". She told me I could pick up another order after work but that did not help me for lunch at work. My complaint is " Hire more responsible people in restaurants ".

My family and I went to Wendy's after a softball game, it was about 10:00 pm. There were no other customers in the dinning area at that time. We ordered our food, and while we were eating (a girl that did not work there) went into the kitchen area. I saw here go in and did not think anything of it at first. Then my 5 year old son yelled "OOOHH there kissing'!" I turned around and the girl that had entered the kitchen was making out with her boy friend right where all could see! My 9 year old daughter turned around also and was saying that is soo gross! I was shocked that the manager that was on duty at the time had nothing to say about it at all and acted like it was no big deal!