Wendy’s
Reviews and Complaints

I placed a order for the number one small with a tea, received the order to get fries that look as if the were dropped back into the grease to be warmed which in turned made the fries greasy and limp. I drove back to the window and ask for some fresh fries the cashier took the old fries back and give me some hot fresh fries just to get home which is not even 0.8 miles away to a cold rubber burger that wouldn't even melt the two slices of chess that was placed on the cold dry black burger! Highly disappointed nothing unusual for this particular store! Just thought I would give them a shot tonight since I didn't cookout's burgers but this was a major fail. I have to waste another trip to go back to this place to take them the burger back to get a refund. Not to mention no receipt was given and I'm still hungry!

I purchased 2 baconator combos they were both $9.39/ each and when i was at the store I went through the bags to make sure that everything was there because they were so busy i waited in line for 20 minutes. when i got home and look at the food on both of the sandwiches there was 1 piece of bacon broken inhale on both sandwiches. The two chicken wraps had no lettuce on them and I paid $4.00/ each for those. I was there 9/10/2017 at 2:29 pm
Host name was Gaven 20074 it was a take out order and my bill was $30.41. I am not happy with the sandwiches or the chicken wraps. I would like to be compensated for my time and aggravation.

The Wendy's located at 4860 Atlanta highway cumming, ga 30040 has had horrible service lately and major issues with things being broken. Their drive thru has been broken for over a week and their self serve coke machine is totally out of service. It's almost as if the owner of this franchise can't afford to fix anything. I have been coming to this location for over 12 years about once a week. In the past few weeks this place has gone completely downhill. No drive thru - ketchup dispensers not filled and or working, coke machine broken and out of coke in the back ( so no coke available in the whole store) employees standing around with food not ready so I have to not only walk inside ( bc drive thru broken) but now waiting 7 min for bacon to cook. Fast food ?! I don't think so at this location anymore. Customers standing around for ove r10 min inside waiting for orders. Nobody is even sitting down at tables ( not one person while I'm standing here at 8:15pm on a Friday night) and trash all on floor, tables a disaster and dirty, tea spilt all over counter top where you get tea etc. just bad bad respresentaion of a Wendy's that used to be great.

Hi my name it's jassiel around 9:30 pm I went to the store located on 6101 hillcroft st in Houston tx 77081 on the 09/02/2017. I order 3 jr Bacon cheese burgers a Lg chili and a spicy chicken meal first of all yes the hurricane Harvey hit us bad and I really appreciate buisness like your self opened during this days, well the chillis and the spicy chicken were good, first the cashier told me they were out of bacon for the jr burgers and I was ok with it but when I got home the patties were old, cold not even the cheese was melted it was cold plus no lettuce no tamatoes not even mayo all 3 of them and the crackers for the chilli were nasty as if they were experied they was a line of people waiting before me but it's not my first time coming to this Wendy's and ordering the same stuff and had never had issues but after this time I'm not sure to come back and eat @ Wendy's and I honestly eat about 3 times a week my email is [protected]@gmail.com

To whom it may concern:

I am a loyal customer that visit your Wendy's restaurant just about every other day. The time I visit there I always get the chicken nuggets for my 2 year old grandbaby, along with a vanilla frosty that she loves. I go to that particular Wendy's because it is like a mile from my grandbaby's day care. I just want to say I am so disappointed because every time I do go there, their the vanilla frosty is broken. It have been down for at least a month or so. I keep asking the people that work there, when will it be up and they always tell me they do not know. I always go through the drive thru window. One other time I did go thru the drive thru their was this young kid that got short with me when I asked him when will it be up. I did not like that. I was going to call and report him to the manager there, but I did not, I just let it go. What I want to know is when will the machine be back up, because my grandbaby loves the vanilla frosty. thank you

sincerely a angry customer

Sandra

[protected]
email address
sandra.[protected]@transamerica.com

Hi there,

I was at Wendy's in Charlottetown, Prince Edward Island today and just was disappointed as the 4 for $4 meal deal was advertised and staff didn't have much knowledge about it. I was told that it would be $4 and I ended up being charged too much for the combo that the staff suggested as it was suppose to be $4 for the combo cuz it's called the 4 for $4 meal deal and I got charged $10 for an incorrect option that I didn't want. It was too late when we got to the window even after asking about the deal a second time. It's just the concept that they should have known the deal and that I shouldn't have got overcharged for something I didn't want. Just wondering if there's any way a coupon could be sent to me for some sort of reimbursement, it would be greatly appreciated. My address is [removed]

I live close to Wendy's on Rossville Blvd on in Chattanooga Tennessee. My niece and i visit often. We decided to go through drive thru around 945 pm. I wasn't sure if restaurant was closed because parking lot was empty and there was no one in dining room. I passed the window and pulled up to side door so I could see what time store closed. Instead of pulling off lot and going all the
way around I backed up and my car died. It died several times while trying to turn around to place order. When i looked up, an employee was staring at us and talking to other employees. He acted as if we were a problem. . I motioned for him to open window and asked why He was looking at us that way. He said he was curious as to why a car was parked on his parking lot. I told him i was trying to place an order and was having car trouble. He was extremely rude and pretty much dared us to order food while hanging out of the window. 2 other employees looked on and said nothing. I told him his attitude was scaring my niece. His attitude didn't change. I told him that I didn't realize that he owned the parking lot and figured that it belonged to Wendy's and that I'm fairly sure his chasing away customers was not something that would be appreciated. He then claimed that the parking lot belonged to him because of his employment by the company. I have never experienced such an awful attitude by an employee of any restaurant anywhere. I went to taco bell down the street even though we had our hearts set on Wendy's. My niece has not stopped tAlking about the bad experience and she says she can't believe Wendy's would have an employee that ran customers off by speaking to them the way he did and by not acknowledging that we had car trouble and were not loitering on his parking lot. He offered no apology and continued to yell as we drove away. Please tell me this is not who you want to represent your restaurant. I will not visit Wendy's again. It was the worst experience I have ever had hands down. I never even got to place order.

On Friday September 1st at about 9pm I ordered a spicy chicken wrap from Wendy's on oak street Brockton ma. When I bit into the wrasp I bit into a hard chunk of plastic and found a huge bread tie folded into my sandwich. When I called the building they told me there was nothing they could do for me.I have a picture of the product as well. When i contacted corporate i got no response at all. If one of my children the wrap and ate that there is no telling what could have happened

My husband & I walked in to this Wendy's #891 - Freeport Road (waterworks) PA
Extremely slow service and there was only 1 other customer before us. We ordered a single combo & spicy chicken combo. The single came with onions and my husband specifically said no onion. My spicy chicken came with lettuce and mayo and I specifically said no lettuce. I ordered a sweet tea half cut There was no tea in all 3 containers. I asked if they could fill them. No one did! I watched an employee take fries right out of the fry holder and eat them! How disgusting and gross! I don't know who the manager is at this store but they need to be fired! I will never go back to this restaurant and I will tell all my family & friends to not go as well. Very disappointed !

The South Virginia Street location in Reno NV is awful. Long lines and cashiers will stand and look at you for minutes before taking your order. I waited 1/2 an hour for 1 cheeseburger and didn't get what I ordered at all. I was going to take it back but there was no one near the counter even though there was still a line I listened to the staff argue and cuss for about 5 minutes then gave up and threw my cold food away. I used to like this location but will not go there again I'll spend my money somewhere that actually cares about their customers.

I work at the wendys on garden of the gods in colorado springs. I called in my last 2 shifts because I was sick with a fever, chills, extreme body pain. I was told I had to have a doctor's note in order to return to work so i went to the doctor and was excused from work from Sept 2 through Sept 5. I was told I had the flu and to stay home because I was contagious. I was scheduled to work Sept 3 and even though the doctors note stated I could not return I was told I had to work my shift because they could not cover it. I had called my employer Sept 2 with news of my note when i was told this. I feel this is bad working environment putting others at risk.

A manager by Jennifer in this location has set a new all time low for management my son works at this location and has come home on multiple occasions complaining that she puts him down as well as the other employees and makes and literally calls him worthless after two weeks of these complaints I walked into the store tonight to investigate. I ordered a salad and began by watching her preform her job. She never let her condescending tone down and blamed each employee including my son for actions that could not be controlled and when another employee asked to go home because he had just thrown up she argued and told him and I quote "you can work I didn't see you throw up" she finally let him go and turned to my son and said "your the reason your buddy left and that I have to do every [censor]ing thing here". This manager is an embarrassing part of their crew I went up to the counter and confronted her and she told me to [censor] off I don't need the condescending tone of another upset parent. And blew up telling me how to my job. I'm currently a manager of the Taco Bell not far from here and I have never had a complaint nor failed a core. I had 93 positive Surveys this and last month myself and I've never seen as poor of management from this specific manager in my five years of management and 7 years of fast food service I would like an email of the actions that are going to be taking place to this manager immediately.
[protected]@gmail.com
[protected]
Sincerely,
Daniel Xavier Landon Wall

On Saturday September 2nd at 2:45 p.m. I Went to the Wendy's on Columbia Avenue Battle Creek Michigan.I was greeted by an unfriendly person over the speaker who I later found out was the manager she took my order didn't repeat it back and got it wrong. I went all the way home and when I came back to get the correct order she was rude to me. She didn't apologize for getting the order wrong. When I asked if she put new fries in there she gave me a dirty look and clenched her lips. By this time I was already upset and just wanted my money back. At that point I said I didn't want to talk to her anymore I wanted to see the manager and she said I am the manager she's then argued with me and said that nobody cared what I was saying. Wendy's is a great brand with great food but on this particular occasion it was served by a rude person (who was a manager)not being welcoming of my patronage to their facility. Anybody working the drive-through should be a gregarious person who likes people and doesn't dislike their job or their patrons. Everybody else who I came in contact with were nice and apologetic.

I visited your Allegheny Ave Wendy's in Pittsburgh on August 31st late night around 11:35 I ordered 2 of the $5 New JR Bacon cheeseburger meals and a crispy chicken sandwich... I waited for nearly 10 minutes to receive my food and then once I get back to work with our food there was no Crisy sandwich no napkins or even straws for the drinks I understand sometimes things can get hectic but there is no reason to forget part of someone's order...

To whom it concerns at Wendy's
This GM Ivan Sanchez was brought up to my attention regarding my daughter. One of Wendy's employee told me that the GM Ivan Sanchez was treating my daughter with harassment. So, I told my daughter if this was true and she said yes. She told me that she does all her work and signed off per her shift and more by a manger on duty. Daughter told me that she never sees the GM and for the GM manager telling my daughter that her work performance is not to par. So, my daughter tells GM why was she only giving her one day of full work per week. GM says to her because he says that she is not doing well on her performance. My daughter work late shift so how can the GM see my daughters work. As a parent, I must file a harassment suit on this GM with the court and my attorney.

Tonight was one of those bad nights where nothing goes to plan. I didn't get dinner started till 7 and that's usually the time dinner is over, then I burnt it because I was trying to take care of baby #2 Who was screaming his head off so I decided to put both my babies in the car and get Wendy's for dinner since it was so late. Everything was great, service was nice. I ordered a Dave's double combo for me and chicken nuggets and chocolate milk for baby #1 (baby #2 is 3 months) keep in mind baby #2 is still screaming and finally fell asleep after I ordered. So I get my food and rush home to feed #1 and get him to bed. When I get home I realise that I was NOT given my chocolate milk I ordered! And I was on no shape or mood to head out again! I am out $1.29. I'd like to know what is going to be done about this situation. Attached is a copy of the receipt.

The wendys on Columbus blvd is the worst I've ever beeen to. Every single time I go there they forget my sauce for nuggets.. so I just get nuggets with no sauce. They forgot my sandwich not one but two of them! And the line was too long to get another.. not to mention they are as rude as can be.. there were about 15 people in line and no one was at front. By far the worst wendys I've been too. I guess I'm done with wendys now.

My husband went to Wendy's to get me a baked potato with cheese the cheese on the side and extra cheese. He also purchased his meal. This was a take out. When he got home a five minute drive, the cheese was on the potato The reason they did not follow instructions was that the potato was dark brown. Thus the hold time was longer than excitable. My husband returned the order. They replaced the potato with one that was not cooked. They also expected him to eat a cold sandwich. I have been very sick and this was to be my first meal in days. I detest microwave potatoes. But had to use the microwave to cook this potato for four minutes. That should tell you how undercooked it was. I love Wendy's food and this is not the first bad experience I have had at this store. Needless to say I prefer Wendy's, but never again at this store.

Hit the drive thru on 686 Jamacha, El Cajon, CA 92020 on 8/28 around 7:15 pm. Already 2 cars waiting for service. On a Monday. Long after the dinner hour. I later discovered the long wait was likely that "Carmen" can barely speak English. Ordered a jr. cheeseburger, a small fry and a .50 Frosty. Then I am told the Frosty offer is over, but I tell her I just saw a commercial for it running ALL SUMMER. She tells me it was a monthly special, but what monthly special ends mid-month? She offered a discount of 10% - seriously? - on a Frosty and I said no thanks.

Then my total is high and I find she did not order the JUNIOR burger but another one. (this is not the first time they have tried op pawn off a more expensive burger on me). THEN, I get to the window and she hands me a Frosty. I told her I said no on that. I left with (1) jr. cheeseburger and your smallest fries and it was $4.42. Outrageous. Whatever happened to your dollar menu? And sticking with a promotion for the entire advertised time?

Tell me why potatoes/fries cost more than meat?

I suggest you hire people that fluently speak ENGLISH.
This is America, [censored]. We speak English here.

Tonight was my last visit to Wendy's.

Store# 3256 [protected]
686 Jamacha, El Cajon, CA 92021

Today I came into the wendy's in cementery rd in hilliard ohio. I am a very regular customer that comes in two to three times a week. Usually I go through the drive thru and even they it takes a while I love coming to wendy's. Because I love the spicy chicken and the doubles, and every time that I got to wendy's my order is usually 30-50 dollars. I asked the person taking the order to put extra ketchup and seracha sauce in my bag, because days prior to that they didn't put ketchup and sauces that I requested for. And today I made sure they put it in my bag, and the girl that was handing me my food, put extra in my bags and the manager came over right in front of me and took them out of the bag. I asked the lady why she removed them from my bag and she said her manager asked her to. If I need to pay the ketchup and sauces I will, I found that very rude. I would rather pay and get good service then get the service I got today. It made me feel bad and made me not want to return again. I don't mind the wait because like I mentioned it took about 30 min for me to get my food and it has never bothered me to wait. I would appreciate it if something was mentioned to her because this has been the first time I feel this way about this wendys. (ticket number 3086). I am not sure what the managers name is but she was an african - american.