Werner Enterprises’s earns a 1.5-star rating from 96 reviews, showing that the majority of logistics clients are dissatisfied with freight services.
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Final Mile
Werner Final Mile lost, destroyed or stole 4 kitchen cabinets. Delivered only part of the order. Driver stated there's more cabinets coming.
Final Mile office says shipment completed! Cabinets. Com says they shipped entire order. Some how FOUR kitchen cabinets just disappeared while in Werner Final Mile control.
Cabinets.com replaced the cabinets Werner Final Mile STOLE! I find it very unlikely 4 cabinets just magically disappeared.
Delivery address was 12153 Choctaw Rd, Bogalusa, LA [protected]
Replacement cabinets will be delivered by FedEx Freight, seeing how Werner Final Mile CANNOT BE TRUSTED!
Desired outcome: To never ever ship anything Werner Final Mile. To have the people responsible FIRED!
Your truck driver almost killed my entire family
We were in the fast lane Headed toward Savannah on 95, the driver veered in our lane. We had no where to go except completely off road. We were inches away from hitting guard railing going 70mph. He had the nerve to honk the horn at us. Our friends were behind us and saw it all. They took pictures of the truck which I will attach. Please teach this guy to do better. We were on our way to a week vacation in tybee. We have little ones with us as well. After this happened, he continued to get into the fast lane and held up traffic going slow. Ridiculous!
Desired outcome: Reprimand the driver before he kills someone My phone number is [protected]
driver behavior
I would assume a significant transportation enterprise such as yours employs highly professional trained drivers. Therefore I was quite surprised and became increasingly annoyed to encounter one of Werner drivers on highway 77 South near the north Carolina border around 8:30Pm on July 6 (Cab# 80928pulling trailer 30240) who stayed in the far left lane for several miles refusing to go back into the slow lane preventing faster traffic from passing him in the left lane. There are clearly posted signs on highway 77 stating trucks are required to stay in right lane or right 2 lanes. We understand they need to pass slower trucks sometimes but he continued to stay in the left lane up and down hill.
We appreciate truck drivers and the service they provide but for everyone's safety on the road they need to comply with the rules of the road.
Desired outcome: Remind drivers to comply with rules of the road
Truck driver
It was trailer 378379 ran 2 cars off side of hwy 164 going into mart tx. Was speeding and almost caused a few wrecks June 24 2022 9:55am
Driver had me blocked in
On Thursday, June 16 at 5:03 pm, truck number 75466 had me blocked in the parking lot for 25 minutes and refused to simply back up in order for me to leave. He had the nastiest attitude. Instead of the truck unloading on the side of the store, they parked directly in front of the store, blocking me in. I asked the manager why did the driver park there and he stated that it was very unusual for them to park there. This was at Dollar General in Hattiesburg, MS.
Driver swerving all over the road for miles
We've been driving behind this truck for miles and he's either drunk ro falling asleep.. crossing yellow lines and everything. Truck number 368697
Desired outcome: Look into this driver before he kills someone.
Werner
A Werner truck went to pass me on 121 in Alachua county in Florida even though I was doing the speed limit. Before making sure the driver had clearance. He went back into the lane I was in and made me swerve off the road.
This occurred around 5:48am on June 15th.
Unsolicited emails
Various [censored]s at Werner continue to send unsolicited emails. When asked to be removed, they ignore you. However, on the last request for removal, they had the audacity to tell me that I had to go to fleetseek.com to get myself removed. Really ? Why is it my responsibility ? Shouldn't this be the company's problem ? It certainly shouldn't be mine.
Truck driving
Truck number 373607 was driving too fast for traffic. They had to switch lanes to avoid a line of traffic that was stopped in front of them. And when that lane ran out merged without consideration. The car behind him had to slow down so they would not be clipped.
This was the morning of 5-24-22 at 8:45-8:50. North bound on Broadmoor close to Patterson intersection.
KENTWOOD MICHIGAN
Desired outcome: 90 day probation of the driver. Give them a chance to correct behavior.
Poor treatment of employee
My son has been employed as an over the road trucker with Werner for one year. Two weeks ago while unloading near West Point in New York, his drivers side door was hit by another truck. It was not his fault. He was taken out of service and put up in a Red Roof Inn in Rochester NY. Werner has left him there for going on 10 days now. They moved his truck that...
Read full review of Werner EnterprisesTruck Driver
We were driving on I-10 across texas and a driver almost ran us into a guard rail. We are passing in the left lane behind another vehicle and the semi’s blinker cam on. He started to merge over without noticing we were to his left and luckily no one was behind us. We had to run off the shoulder and slam on the brakes to avoid a collision that would have taken out the entire right side of our vehicle. The truck driver never slowed or swerved or stopped emerging if they never noticed us. We were in a chevy 2500 Hd so we weren't small or hard to see. 21357W was the licence plate number, 365332 is the number on the back of the freight.
Desired outcome: At least let them know they almost caused a wreck because they never showed signs of braking or anything. Terrible driver. I would appreciate a response.
Driver Complaint — Reckless Driving
Around 5pm, 03/18 on Afton Mountain in Virginia.
The driver of a Werner truck with plate number 223774 recklessly swerved in to the left lane (which I was in), sandwiching me between the guardrail and the truck. I laid on my horn but the driver did not respond, and only continued moving into my lane. By slamming on my breaks, I narrowly avoided being crushed between the truck and the guard rail. Additionally, trucks are instructed to remain in the right lane on this portion of the highway (a steep mountain climb) — so the driver never should have moved into the left lane in the first place.
Desired outcome: Driver held responsible by the company
Driver of 366352
This guy almost caused a pile up on i40 near Albuquerque around 10 am on 2/15/22.
Desired outcome: I would like him to be reprimanded and if this is something he does routinely, he should be taken off the road.
One of your drivers.
I am a driver of another company, in Birmingham, Al, waiting to deliver. One of your trucks, # 80633, doesn't know how to back up at all. He was trying to back into door #9, with 4 empty spaces on his passenger side, & lots of empty space with no doors or trailers on drivers side. It took him over 20 minutes to get in the door. When he was close to it at least twice, he pulled out & completely started over. At one point, he came to my truck & said he was going to have to wait until the truck to his left would move, so he could back in. The truck he was talking about was the equivalent of 4 spaces away.
Truck driver taking inappropriate pictures of me.
I caught a truck driver taking inappropriate pictures of me, I had my boss kick him out and he has still come into my work and harassed me and my co workers. I would like to put a restraining order against him for my safety. I am extremely scared of him and am just looking for help thank you. I have pictures of his license plate to help. He is a tall white male with glasses, over weight and brown hair.
Desired outcome: His job terminated and information on him to press proper charges.
Driver complaint
I was driving on 271S near Cleveland, OH yesterday around 2pm. A Werner truck cut me off, first in the very left lane then a few minutes later in the very right lane. He came into my lane without signaling and if i hadn't slammed on my brakes both times he would have hit me. He was either impaired or just wasn't paying attention. I attached a picture of the truck. Very dangerous driver!
Desired outcome: Verbal reprimand for the driver
Driving
Werner enterprise truck license plate 27258w and truck number 79931 me and my husband and kids were going down 322 we were doing the speed limit he decided to go around us and go in on coming traffic in there line mind you it's only two lines he almost hit us and the on coming traffic he almost caused another wreck at the 4 way stop light because it was not his turn we ended up at the same stop light and got in slow he got behind us and was speeding as if he was trying to run us off the road so we got in the fast lane so we wouldn't hit anyone he proceeded to go in nemarcus I'm reporting him because he did all that on purpose he put a lot of people life in danger my kids are crying still it's ridiculous his driving was terrible very unsafe
Desired outcome: Fire him or write him up he should driver careful
Driver
Driver of truck 78089 proceeded to run me off the side of i-44 west at mile marker 100. I was doing 65 in the left lane, truck was doing a lower speed in the right lane when the driver came over into my lane without a blinker. Driver did not see me flash my brights (incident was at night), or hear my horn. This driver is a hazard and will eventually cause a serious accident if they are not dealt with appropriately.
Illegally parking
Have a business in the Stater Bros shopping center. 43430 E Florida ave. Your driver parks blocking main driveway so others can't use! Plenty other drivers unload properly. This guy had a attitude hope you take action! He's not the only delivery truck but seem to think so.
Desired outcome: Correct issue not to happen again!!!
Werner terminal lcifl guard
On Septermber 2nd, 2021, at approximately 2300 hours, Allied Universal Guard Cliff Little invited not just one, but 3 people to post for non work related activity. This was brought up to an Allied Universal Supervisor, who informed me that "There is no proof, so nothing will be done" this is a major security breach and a direct violation of post order...
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Overview of Werner Enterprises complaint handling
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Werner Enterprises Contacts
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Werner Enterprises phone numbers+1 (800) 228-2240+1 (800) 228-2240Click up if you have successfully reached Werner Enterprises by calling +1 (800) 228-2240 phone number 0 0 users reported that they have successfully reached Werner Enterprises by calling +1 (800) 228-2240 phone number Click down if you have unsuccessfully reached Werner Enterprises by calling +1 (800) 228-2240 phone number 0 0 users reported that they have UNsuccessfully reached Werner Enterprises by calling +1 (800) 228-2240 phone numberCustomer Service+1 (402) 895-6640+1 (402) 895-6640Click up if you have successfully reached Werner Enterprises by calling +1 (402) 895-6640 phone number 0 0 users reported that they have successfully reached Werner Enterprises by calling +1 (402) 895-6640 phone number Click down if you have unsuccessfully reached Werner Enterprises by calling +1 (402) 895-6640 phone number 0 0 users reported that they have UNsuccessfully reached Werner Enterprises by calling +1 (402) 895-6640 phone 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Werner Enterprises emailsinfo@werner.com91%Confidence score: 91%support
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Werner Enterprises address14507 Frontier Road, Omaha, Nebraska, 68138, United States
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Werner Enterprises social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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