Western Dental Services
Reviews and Complaints

I was am employee at Western Dental in Tracy, Ca. I was hired on Jun 1 2011 and was offered 11.00 per hour. I then resigned my position on Jun 10 2011 due to lack of respect towards employees in the office and proper training for the job I was to perform. Nancy(regional manager) originaly offered me $9.00 an hour for the position, I accepted and then my current employer counte offered them. When I called Jennifer Vermillion on 5-27-11 to deny the offer of $9.00hour, she then called me back after speaking to Nancy and then offered me 11.00 per hour to accept th job offer by Western Dental. I accepted the offer and started on Jun 1 2011. They failed to send me any paperwork reguarding the offer at a higher pay rate, and told me that it was taken care of. On June 15 2011, I showed up to sign for my last check and noticed it was short 0.75 hours of regular pay and that the pay rate was incorrect showin $9.00 per hour. I then brought it to Desirea Martin and she immediatley contacted corporate Payroll, who connected her with HR Dept. She explained the pay ate issue to Jose and he explained he dint receive the paperwork and it was not processed correctly. She told him it ws to be approved and he said it would have to go through the "comp" committee and be approved. I then called Desirea around 4:30pm that same day and she informed me that because her o Nancy didnt file the paperwork correcty that it was denied and I would not receive any pay.

I would highly recommended that you do your shopping before using theses crooks! I have 2 accounts with them for my children... I am in financial hardship and I am having a little difficulty making ends meet. I asked for a change in my due date due to my payroll bein g changed and they said if I make a payment they can change my account well that is a LIE. Don't believe anything that they tell you it is all false! Now my daughter's dentist states that they have done my daughter's braces wrong and he is concerned! I wish i would hve shopped around first... Do your homework!

went to Western Dental to get my cleanings done and they said I needed to get my 4 wisdom teeth extracted. I thought ok, my husband said when he got his pulled they put him to sleep and he woke up and they were gone, no big deal right? WRONG! I tried to call and get information, as how long the procedure would take, recovery time etc, but no one in the office knew because the oral surgeon only came in once a month. I was breastfeeding at the time, and wanted to know what kind of pain medication I would be getting but they said, these are questions you would have to ask him, they wouldnt give me a number but said i would have to go to my appointment. So if I couldnt get them pulled due to medication i couldnt take, i would still have to miss work to ask a question. So when I finally showed up, they said they werent going to put me under, but were gonna numb my mouth and the procedure would take 30-40 minutes for all 4 teeth. They numbed my mouth and left me in a chair for almost an hour, i think the anesthesia wore off because it was the most painful experience of my life. worse than childbirth. I was crying and finally they gave me more shots, The dr seemed annoyed that I kept trying to get a break. An hour and a half later, they had more patients apparently, so I only got 3 teeth pulled. I went for my followup and asked the assistant who led me into the room, when I was supposed to get my first bill, she said it took 1-2 months, I said I would make my first payment after my followup, even though I hadnt received a bill. When I went to go pay, she asked if I wanted to take care of my "late fee $25" I said, even though I hadn't gotten a bill they were still going to charge me a late fee? She nooded and said yes. I told her there was no way I was going to pay a late fee until she agreed to waive it. I paid my entire balance to avoid anymore mix ups with the incompetent staff. I still have 1 tooth to go, and since it was already paid, they were going to call me when they got the dates the surgeon would be in the office. 2 weeks later, after not getting any calls, i finally called and said I havent recieved any information, so she said, thats not good. No apology or anything. Then she gave me the wrong dates. This is by far, the worst experience Ive had with any business. I would not recommend this to anybody, in fact I discourage anyone from using their services

Refused to give me a reciept, over charged me, took 7 months to recieve a partial and it didnt fit right and broke 2 days later stayed in appointments up to 13 hours and not permitted to eat or drink anything just waiting in the dental chair put the crown on a root canal crooked and caused me to lose the tooth and more quoted me one price then charged a different price claimed they would refund almost 4000 and gave me nothing.

Worst part in the world. My wife was feeling pain. I went there. What they did. It is horrible. Without informing anything they Extracted 4 teeth without any cause just for money.

Please do not go there.

Complaint [protected] - I lost my Job back in 2009 - when I lost it I called all my creditors and worked out payment arrangement with all of them. If I had known that I had a Orthodontist Bill w/ Western Dental I would have paid that first as I still have the braces in my MOUTH. I called Gabby who is the Customer Relations rep and she was like sorry nothing she can do. I attempted to explain to her what happened. still nothing. When I signed that contract I had been in the chair for over 3 hours getting work done and was all drugged up so did i read the contract in detail no, who would have after being in a dentist chair for over 3 hours. Now I have these braces in my mouth and they are shifting and the bands are breaking and there is nothing I can do cause I do not have $1650.00 dollars to pay all at once. I wish I had never went to Western Dental Ever. The service was great but the billing and collections department definitely make you feel like a number! I want to know if anyone else has had this problem I would like to start a class action lawsuit. This is not right and they have shown no compassion at all. Please contact me if anyone else has had this same issue in order for us to band together. I have a attorney and will pursue this even if I loose because I want everyone in the America to know about this uncompassionate company! Never Ever Go to Westen Dental if you have dental Insurance or not!

I, read, enough.I, went, in, for, a, checkup, very, tiny, chip, on, edge, of, filling, , came, out, with, fracture, tooth.X-raysfault, ruff.rude, and, rushed, out...I, believe, all, these, complaints.I, guess, i, ll, end, up, paying.dont, think, so.Denniandjj

I went to the dental office they said i didnt owe them any money and I didnt sign any thing saying I would pay them, a couple weeks later I received a bill saying i owe them money. They fraudulanty said I owe them money. They scamed me and ripped me off. I advise that no one goes to western dental unless u want to be ripped off, lyed to, scammed by them for doing no dental work.

I don't usually have a problem with dentists but this guy was brutal. I didn't give him a chance to pull the tooth I went in for. Before we got that far, he was grinding the novacaine (Sp?) needle on my jaw bone, despite my obvious discomfort. Not only did he do it once, but then came back with another needle and was grinding on the lower jaw bone. As soon as he removed his syringe from my mouth, I hopped up, snatched the bib off, threw it on the ground and walked out cussing! Never ever trust this dude!

I do not recommend any western dental offices, especially for root canals! i got a bad infection from their inexperienced doctors. Furthermore, they still come after you and want you to pay for the procedure that was already done, if they did it correctly or not. I shouldnt have to pay for the procedure that was done, the doctor should be experienced enough to know that whether a root canal is done correctly or still needs work. Just because they allow monthly payments, please do consider another dental office and speak of your financial situation, it will save you money, time, and a lot of heartache!

Western Dental is like a bad auto mechanic. Once they get you in there they try to get as much money out of you and your insurance as possible. I went in for a routine cleaning. My teeth are in excellent condition - I haven't had a cavity in nearly two decades. They performed more x-rays than I have ever had done in my life, then they said I need braces (even though I'm in my 40's!) and sent over an orthodontist to do an examination, and then they decided the I needed a "special" cleaning. The routine cleaning that I went in for would have cost me nothing with my insurance. The full mouth debridement cleaning they decided I needed, which was no different than any I've had before, was $54 - just for my coinsurance portion! They're a TOTAL rip off. Beware!

I cannot believe the horrible service, quality and billing of this company! I am so frustrated. I got a tooth pulled and the dentist was so inept he hurt me badly then I got dry socket and pain for days. I called them and they were vague about what to do and finally I went back in the office and the other dentist was appalled at the state my mouth was in. He gave me penicillin and pain killers. Then I have had trouble with their billing department. I called a few months ago wanting to lower my payment by $25 and they agreed. THEN I get assessed for late fees because it was "never entered into the computer". They assured me that it would all be fixed and not to worry. The next week I got a collection call because they said my account was short $25 and I was assessed a late fee! I spent a lot of time on the phone ONCE AGAIN to get it straightened out and the fellow assured me that it was done. Then I kept getting more collection calls and my bills had late fees on TOP of late fees. If you don't pay the first late fee, then you get additional late fees on that late fee! UNBELIEVABLE! That was 5 months ago and they still don't have it fixed! I will NEVER darken their door again, and I warn all who are considering their services... DON"T! You are in for hell. They are inept, unprofessional, unorganized and have STUPID people working for them who don't know how to do their jobs!

So far Western Dental has ruined my life, and am not sure they even know how to fix their kindergarten skills. I went to Western Dental because that was the insurance my company provided. I knew I needed my teeth pulled and dentures. I made an appointment in July of 09, The Office staff and dentist were very nice at first, After a long discussion with the dentist after xrays, I felt that the dentist knew all of my worst fears about the procedure and the look and feel of my new dentures. I arrived a few days later at Western Dental to have my teeth extracted. I went home that day no real problems. Stitches in mouth I began to feel like teeth are trying to grow back in. I go back to the dentist a few days later to find out the dentist has to take out all my stitches and open up my gums again and cut out whatever. The dentist sews me back up, and I go home again. I did not immediately have my dentures put in my mouth. A few weeks later I went back to Western Dental to recieve my new dentures. Oh my God I looked like buckey beaver, I freaked out. Never going through anything like this, the dentist assured me these teeth looked and fit great. The dentist assured me they would mould into place. Not knowing what I was in for, I knew he must be right. NOT SO! Immediately and for weeks my relatives told me to get back to that dentist and give me some dentures that look like teeth. Not teeth that look like dentures . I rescheduled an appointment and told the dentist I was very unhappy with the look and feel of these dentures. He was rude and assured me these teeth were right for me. After much of his finger in my face He agreed to make me another set. I went without teeth for 4 weeks. He kept those dentures. Then on my next appointment for my second set of dentures I just freaked out they were so different and felt absolutely horrible. The dentist asked me to please wear them for awhile so I could get use to them. I said ok. Them I got in my car and looked in my rear view mirror and looked closely at my teeth. One front tooth was longer than the other. I got a bad feeling. I marched right back in there and made him shave it to match the other one, they looked too short to me. I went ahead and wore them for months along with a tube of denture glue a week. Finally I went back again to the dentist crying and telling him this is not the way it was suppose to be. Ok now he tells me I need $12, 000.00 worth of implants to keep my teeth in place. I'm not going to go into detail about the long conversation however after much b.s. he agreed to make me another set and have the denture technician that makes the dentures present at my next fitting so if there are any changes to be made in the mold it can be done then. I come back to my next appointment and the denture technician just happens to call in sick that day. The dentist assures me I will be happy with these teeth. Well i'ts been a round 6 months and these teeth are different from the other two sets, and they don't fit either. I called their main office to complain and was told there was no one I could talk to, I was instructed to write a formal complaint letter and send it to their P>O> Box in Orange Calif. ATT. Patient Relations. I was told a special board would read my complaint and get back to me in 30 days. I wrote my letter amd sent it. Forty five days later I called them back and asked why they have not responded to my complaint. The lady said she never recieved my letter and that she would know about the letter cause she is the only one in the office. I told her I knew she got the letter and she probably disposed of it . Too bad I didn'tsend it receipt requested. I know she got it. Then I hurt my back and got behind on my payments and tried to make other arrangements with them . What a bunch of nasty, pushy, smart ellic dweebs. Finally I call the collection manager, Explain the nasty treatment I have recieved from his crony assistants and I would like to make payment arrangements I can afford. He said since I have never been late on a payment in a year I could give $105.00 now and $105.00 in two weeks and he would write a new contract at $90.00 a month. I agreed. Then he wanted my debit card number and wanted to be able to pull the money out every month. I said call me back in 20 minutes. He reluctantly agreed. I called my bank and my bank cautioned me against it because of the mistrust . If I gave them my debit number they could take more than we agreed on. So I told the collections manager that my bank cautioned me against this . ahe got so mad and called me a liar and that no bank would ever tell a customer that. I told him I would have my bank call him. No he just wanted to sling his smart ellic mouth around. I did tell him I would send him a money order immediately in the amount we agreed uponand, another to follow 2 weeks later and then he could send me the new contract and I would send him a money order every month until paid. No way he said and threatened to report me so my credit would be damaged, and hung up. Now I will be talking to every official avenue. Thats my right

I had a cavity filled, they shaved off my good tooth so my mouth can close. He was in a rush and was real rough. My perfectly good tooth was ok and he shaved it off, after that I had sensitivity until a couple months later I started to get really bad pains in the good tooth. I couldnt sleep and I was in real bad pain. I didnt want to go to Western Dental again because of that incident but I talked to a Customer Service Representative and he assured me everything was going to be okay. So i went in as an emergency and they took xrays, then switched me people about 4 or five times, by the time I got to the person which was going to fix my tooth, he knew nothing about me and what was wrong, all he had was an xray. He didnt ask me anay questions just went to work. He finished my tooth about two hours later and my mouth was numb. He also did a supposibly called "cleaning" where he was real rough with my teeth and even cut my gums a couple times. I was in pain, but thought it would go away in a few hours, so I went home, fell asleep for about two hours. I woke up and was in pain, it felt worse then before I went there, my teeth felt very sensitive and I couldnt even and still canat open my jaw. It very very soar. And only far a cavity. I felt like they are very unprofessional, they hurt my mouth and I came out worse then when I went in there. I would like to sue them or get a refund and never go to them again. I would like everyone to know not to go to Western Dental because they are very bad.

Had teeth pulled, their dentures never fit once. They want more money to correct their mistake. Try living with no teeth, i`m allmost postal! I strongly recomend you go to a vetrinarian before going here! Will cost 4 times as much to correct what these animals have done. Please save yourself some greef, don`t go to western dental, take a look at these reports, it is beyond me why they are allowed to continue to remain, where is the ama! This has truely been a nightmare, that I would like to spare anyone else! Don`t go their, you`ve been warned!

Went to Western Dental Yuba City, CA.today for appointments at 2:30 and 3:00 for my children. Asked not to have children in rooms alone with Dr.s (girls) the assistant took my 11yr old in the room anyway.

Also, after 3 1/2 hours we were finally see. When I complained to the Manager (Kevin Evers) he was rude, "ready for a fight" and said "If you dont like the way we do things here, you can find another Dr." He also said because of HEPA laws I would not be able to sit in the room while the Dr. did his procedure.

Both times today, (and EVERY OTHER VISIT BEFORE)I was invited to sit in the room with my childern at the time of service.

I received some of the worst customer service EVER ! It started out right away, the billing agent "Lisa" had an attitude from the first words exchanged . I had an appt. at 4:45 and got there at 4:15 to do paperwork . I waited till 5:15 before I asked why it was taking so long and they said another 10 min. at 5:30 I asked for my new patient info forms I filled out and the billing agent stated to me that I would have to fill them out again anyways . That right there is "A PATIENT CONFIDENTIALITY " issue . She denied me the right to take my personal info .

I can't believe it was as BAD as it was ! I read several complaints and issues with the customer service, BUT I gave them the benefit of the doubt . " BOY WAS I SADLY MISTAKEN "...I wasted 2 hrs of my time and didn't accomplish anything except be treated BAD !

Watch out for their questionable billing practices.
I recieved my statement showing a balance of $85 owed on the account.Western dental cashed the check then claimed they never recieved and immediatly sent the account to collections. My bank canceled the check and reissued it, western dental then show account paid. 4 days later they claim the ck bounced ( bank says no it didn't). So they are trying to recash the first ck for a paid off account and want to charge late fees and bad ck fees to boot! Called to complain and by the end of the call my paid in full account shows a balance of $326. the claim my insuance did pay everthing. So after 5 month you decide they didnt pay but never once told the customer!.
Western Dental another bad company