WestJet Airlines
Reviews and Complaints

Hello,

I flew with West Jet from Toronto YYZ (8:00 PM flight) to Montreal YUL (landed time 9:27) on Thursday, August 9th, 2018.

Flight number: WS 3538

Once i arrived at YUL airport, i patiently waited for my luggage to arrive.
Once my luggage arrived, i noticed it had a broken handle, which made it impossible for me to roll my suitcase and instead i had to carry it.

I would like for West Jet to please get back to me so we can come to an arrangement. Either a replacement of the luggage or a repair.

Thank you for your time,
Simha Simone Ohayon

Hello,

My boyfriends and my flight was cancelled on Monday August 7th at 330 pm.

Flying from Edmonton Alberta to Winnipeg, MB at 7;15pm. Flight WS 304

The next available flight was the following day at 330pm. My boyfriend and i both missed shifts at work. He missed one shift and i missed two shifts. I was scheduled at my day job and pickup causal at my second job.

I asked for a credit as we are both out 400.00 in wages. i don't believe it is fair that we recieve no compensation.

I had a flight booked from Gander, NL to Fort McMurray, AB on Sunday August 5th, 2018. When I arrived at the airport they informed me that the flight had been canceled due to mechanical issues. The next suitable flight that they could get me was Wednesday August 8th, 2018. I took that flight, went from Gander to Halifax. When we boarded the plane in Halifax they informed us that we would be delayed leaving. Finally we left Halifax and continued to Toronto. We arrived in Toronto five minutes after my connecting flight went to Fort McMurray. They then rebooked me on a flight the next day. I stood in a very long lineup only to be informed that I would have to wait in the airport for 9.5 hours and no meal vultures or hotel will be provided. In all my years traveling, I have never had such bad service!

This warehouse that WestJet makes it's guests wait in is an absolute disgrace. I am surprised that I didn't see rats but I am sure they are there. I will advise against WestJet until I see something has changed. I didn't think WestJet was trying to adopt Air Canada's moto of 'we're not happy until you're not happy.' I called WestJet Customer Service and they tried to pass the buck onto the Airport. Even though WestJet is based in Calgary and Calgary Airport is their main Hub, they would pretend that they have no clout with the Airport Authority.

I am odain Simpson and I had book my ticket to and from jamaica over a month ago, after arriving and board my connected flight 3478 from Toronto to ottawa schedule to depart 9:00pm on 08/08/2018. I was approached and told to get off the flight with no explanation, i ask why and then was ask if i want him to call the police, i said sure up at this point i wasnt told what was the reason I need to get off when I was checked in. The police was call and ask me to get off and I ask why, they were told that someone ran on the plane, i was check in and had my boarding pass. After I came off the agent was ask if he scan me in and his reply was he don't remember, a few mins later he is saying he did. I have never fly on any other airline since I move to Canada since 2013 but after today's experience and treatment because i am black I will not fly on a next westjest flight after that agent treat me like i am a crimminal and lying on me, calling cops to arrest me for their mistake. I need something to be done about this because this was west jet error and not mines. what hurt me the most is the way the a get treated me and talk to me like i was a crimminal for their error.

I have to report and complain to the staff at the airport. I was at the airport at 8:30 and I was going to take the plane at 10:30. However, too many people in the family care waited for a long time, and only two staff members were working, until half an hour later, they increased to five staff members, which was extremely inefficient and the computer crashed. As a result, I delayed the flight and could not fly back to China. Also I saw so many customers delayed their flight because of ineffective. Then the staff who helped me change the ticket had operational errors. She actually modified my ticket from Vancouver to Calgary on June 7th. I want to mention this should be to change the ticket on August 7 from 10:30 to 11:30, but this ridiculous staff member actually changed my ticket information on June 7th, which led me to It was not possible to change the flight time on the Southern Airlines side, because Southern Airlines stated that someone had deliberately modified the ticket information and time so that they could not quickly re-define the new flight. The Southern Navigation Company and I personally contacted Westjet several times to request information to be changed back and improved information, but it was still useless. WESTJET wasting my time seriously, I was very angry and asked WESTJET to compensate me for the loss.

We arrived with Condor from Frankfurt on Aug.6th with the connection flight WS 3484 to Sydney/ Departure 11.00 P.M. scheduled. The flight was postponed several times at least the departure was 02:56 A.M. This was a delay round about 4 hours!
At Sydney Airport we had to pick up our rental car until 01:00 A.M, because the Station is closing at this time.
Therefore we had to rebook the flight and we had to stay at the Airport ALT Hotel in Halifax.
The hotel cost for this night was 189 CAD plus tax. This was our only possibility to continue our Journey.
At the West Jet desk, next morning, we did not get a hotel voucher! This is unacceptable for us and we urgently demand refund.
It is also not acceptable that we got different information about the reason for the delay! In the Night we were told that the plane had mechanical problems. In the morning at the desk they told us the reason for the delay were wheather problems. We exactly know that another plane was ordered from Boston. This was the real reason for the delay of 4 hours.
We politely ask you to repay the hotel cost. Name: Spiss Guenther and Spiss Ingeborg ETKT No.[protected] and ...3620
Filekey QB4MFP

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On August 6, 2018 I was travelling from London, England to Toronto Canada with three other family members (Michael, Christian and Renee Fournier). The flight was to depart at 2:45 pm. We loaded the plane and were ready to taxi. The captain had to turn back due to baggage count issues. This was resolved and we began taxing again. Once again he turned back due to air conditioning issues. We were held on the plane for over three hours before taking off. I had brought some food for my family to enjoy on the flight but given that the flight was now much longer as we were delayed on the plane for more than three hours prior to take off we would need more food. We planned to purchase food on the flight. By the time the flight attendant reached our seats, there was no food left to purchase other than chips and chocolate bars. My children were starving. This was a very frustrating experience.

There was delay on flight also they board us late. This was not accepted with delta flights. I wil take refund or insisit them to give me policy about those delays. It was against human rights as it was like trap for me. I was so suffocated and no air flow. They didnt turn on air condition. I am risking my life due to malfuction of airplane and management of air flights. You need to reach me asap regarding this problem. It was weather delay but then why did they board us and right after that they started announcing about fueling air circulations and much more. So this is not working as i do have work and connection flight. I will upload rquird documents but i need to reach till ceo abd higher management for this problems. You need to update me with more information and process of this complaint till higher authority. I do have copy of this email.

Westjet flight 326, July 23/18, Winnipeg to Montreal. reservation code HTNIVM
We accept that missing our flight was our own fault. What I take issue with is Westjet selling itself as an airline that goes above and beyond to serve their customers. That was certainly not our experience.
Our flight had a scheduled departure time of 08:20. We arrived at the airport and checked in shortly after 0700. We took our grandkids for breakfast at Stella's on the main floor. We arrived at the gate shortly after 08:00 to find our flight had left early. Westjet staff had called us on the pa system. Announcements can be heard on the departure level but very poorly elsewhere in the airport. Westjet had my cell number and my husbands cell number. What a difference a text would have made! The staff knew we were in the building as we had checked in at 0700. We did get to the gate before departure time. We were shocked to find they had left early. I feel that is a questionable decision. This disappointment cost us a 6 hour wait in the airport and $1840 to purchase new tickets. For seniors on a fixed income that amount is staggering. I hope this complaint will spur Westjet on to making more of an effort to locate passengers, especially in smaller airports like Wpg. And to revisit decisions regarding leaving early when passengers on the flight are all not accounted for. I would like a travel voucher for the $1840 this error cost us.

Dear Sir/Madam i am complaining to claim compensation about a cancelled flifgt that caused me and my sister serious prejudices.

My details
Full name: Rigobert Youatou
Scheduled travel date to Winnipeg: 18/7/2018
Itinerary: [protected]
confirmation: GUQZEK (westjet)
Booking ID : 2MV2HU
Ticket: [protected] (Rigobert Youatou)
My Email: [protected]@hotmail.com
Phone: [protected]

My Sister detail:
Full name: Rose Namo Tchambak
Itinerary: [protected]
Confirmation: GEGFTN (westjet)
booking ID : MNCZZL
Ticket number: [protected] (Rose Namo Tchambak)

The flight was booked in order to travel to winnipeg via toront on the 18 july 2018.
the take off was scheduled at 12:50 from London Gatwick. a stop was scheduled at toronto at 16:05 and the connecting flight to winnipeg was scheduled to take off at 18:15 from Toronto and the arrival to Winnipeg at19:50.
after we have spended longtime at the airport, boarding and unborarding twice the same day at gatwick airport, it was finally announced that the flight was cancelled.
we endured twice standing in a long queue the firs time for the collection o ffood voucher and the second one for the rebooking and the assignment of a hotel in Brighton where we spent the nigh because the flight was rescheduled for the 19 July 2018.
we travelled to toronto on the 19 july 2018, having missed the event for which we travelled. to make the matter worst, the cancellation badly impacted our journey and we missed the connecting flight to winnipeg because of long time spent under police check. we were then scheduled for a flight on the 20 july 2018 to winnipeg and it is only on this date 20 July 2018 we arrived in winnipeg, having incurred and extra 157 canadian dolla from my pocket r to spend a night in Confort Inn hotel in toronto.

my return to London was cheduled for the 24 July 2018 but it is only on 26 July 2018 I got home because from winnipeg on the 24, we arrived late in toronto when the connecting flight was already gone. Wesjet said this one that it was the weather condition and then refused to help me for the hotel. for this time again I spent again 180 canadian dollar in order to spent the night in Econo grange hotel in toronto downtown. the rescheduled flight took place on the 25 July 2018 at 8:50 arriving in London Gatwick on the 26 July 2018.
I need compensation for the prejudices an inconvenients we undured.

My bank detail is following:
Bank name: Natwest
sort code: 60-22-23
account number: [protected]
IBAN: GB36NWBK60222368149948
IBAN BIC: NWBKB2L

Westjet showed little compassion or understanding for a Black Muslim mother of 4 travelling without another adult present. We were about to close the doors when they realized there were more children than adults and told the mother she wasn't allowed to fly. Despite every single surrounding passenger offering to help in anyway possible, they proceeded to kick the mother off with her children at 11 pm at night. Truly deplorable behaviour.

On Aug. 3/2018 on Westjet flight #444 departing from Edmonton AB with a confirmed departure time of 18:15 P.M. on the airport schedule flight board in the security area as of 15:30 P.M. that day. We proceeded to our departure gate #72 to wait for the boarding call and approximately one hour to our scheduled boarding time the flight display sign at gate 72 said the flight was delayed to 21:15 P.M. I spoke to your employee at the boarding gate desk and he told me that the flight crew which arrived from an earlier WestJet flight and was scheduled to fly this plane was "Timed Out" and that we had to wait for another flight crew which was being assembled from several other incoming flights that evening from other destinations.
While we waited for 3 more hours to board our flight the delay time changed again to 22:00 P.M. and then again to 22:15 P.M.
The make shift flight crew finally arrived and we off the ground about 22:45 P.M. and we arrived at Toronto Pearson airport at 4 A.M. eastern time instead of 11:45 P.M. as per our original schedule. My wife and I finally got home at 05:30 A.M. on August 4th.
I believe that compensation in form of a credit or future flight discount is in order by WestJet due to lack of proper flight staff scheduling on your part to insure your customers are not left with only "WE ARE SORRY FOR THE DELAY".
P.S.
I checked my emails when I got home (I do not have a smart phone) and found 2 flight delay notices dated August 3rd. one at 6:47 P.M which is 32 minutes after we should have departed from Edmonton and the 2nd. notice at 10.23 P.M. saying our new flight time would be 10:15 P.M.

Hi there my name is Ruby Kambo-Patel I am writing to complain about a recent flight with your airline. Our flight time was changed today with only a 6 hour notice. We had a scheduled flight at 8:55pm booked but we were notified at 3:00pm that our plane had mechanical issues and that we had the option of taking a new flight in the morning or at 6pm that same day. We opted for the 6pm flight because our trip would be delayed had we taken the morning 9:45am flight. My husband and I both had to leave work early, rush home, grab our 2 children and elderly grandparents and rush to the airport to catch the 6pm flight. On the plane the flight attendants said to be seated and we would worry about our seat placement once we boarded all the members on the plane. Our seats were all over the place! My 8 and 11 year old children were seated in middle seats with no parents around them! I asked 2 women to switch seats and both said no and that they didn't want a middle seat. My husband asked a gentlemen to switch ...he did but only after first saying he didn't really want to because he didn't want to sit in the middle seat. My husband had to wait until the flight was in the air to ask the flight attendants to help us sort this out as no one we asked was willing to switch. The flight attendants said it is too late and now that the flight is in the air there isn't anything that can be done.
This situation is unbelievable! I can not comprehend why a 8 and 11 year old would be placed in center seats with strangers around them and not their parents who are on the same flight. I can not comprehend why the flight attendants couldn't just make an executive decision and get people to switch seats esp in this particular situation involving our 2 young children.
Something needs to be done about this situation so that it doesn't happen again to another family. I will not be flying west jet in the near future again until this situation is resolved.

On July 24th2018 at around midnight, I along with my son-in-law and children, went to pick my wife; who had been traveling for 38 hrs connecting international flight through Etihad airways (Flight # 244) dated July 23, 2018 from Lahore, Pakistan to Fort McMurray, AB (YMM). She booked 2 bags in Lahore, Pakistan (Tag # EY938174 & EY938175) Scan image attached.
She was coming from Toronto to Fort McMurray by WestJet, Flight # 309 dated July 24, 2018 landed at 11.27pm. After landing, she was very tired and came out to greet us. Since she has a severe medical spinal issues (medical report attached), she was experiencing back ache and I went to collect her luggage on her behalf. Unfortunately, the baggage never arrived. I went to the WestJet kiosk to ask for assistance and 2 other male passengers also queued behind me. The WestJet staff, (Kyle and Crystal badge # 12794 (Provided by Crystal on request)) began to entertain the passengers behind me. I asked her that I am first in line so Crystal turned around and asked rudely "WHAT HAPPENED?". I related my problem to her and she merely said that she was busy with the other work and will deal with me later, but she entertained the passengers behind me. I ignored her attitude and waited patiently, few minutes later Kyle; who was sitting next to her; asked very rudely "YEAH WHAT HAPPENED?". I informed him that my wife's baggage was lost. He asked me to provide her boarding pass, I told him that boarding pass is with my wife and I only have 2 Luggage tags (one for each bag) with me. Nevertheless, I sent my son-in -law to collect the boarding pass from my wife. After my son-in-law left, Kyle told me that the luggage tags were sufficient and I handed over those luggage tags to him. Then he asked me "How many bags did you have?". I told him that "I had 2 bags and that's why I gave you 2 luggage tags". At that moment, Kyle started shouting at me that "How dare you talk to me like that?". I asked Kyle "Why are you talking to me so rudely from the beginning? You should interact to each passenger respectfully and you should talk to me politely. Kyle replied "Apology". I just said "OK accepted". The minute I said this the passengers (2 male) who were standing next to me started yelling "HEY! SHUTUP YOU [censored]". I was taken aback and asked the passenger, "Sir, I'm not talking to you, I am talking to the WestJet staff. Why are you interfering?". The passenger started using horrible abusing words "SON-OF-A B-TCH" "MOTHER F—-ER" etc. I was shocked and asked Crystal that "Why are they shouting at me and why aren't you staff members stopping him?". Crystal replied with a smirk that "Oh they are thorough gentlemen". I was under high stress at that moment. The passenger then looked at me and said "YOU DON'T KNOW ME, I WILL PUNCH YOU AND I WILL KILL YOU. YOU DON'T KNOW ME (more abusive language)". He then placed his car keys between his knuckles and said "I'LL PUNCH YOU LIKE THIS". I was shocked at his physical threatening misbehaviour. Crystal told Kyle not to pursue my wife's case and told me to file a claim online. During this chaotic situation, my son-in-law and my wife came with the boarding pass and asked me to save myself and wait in the car as these guys may hurt you. I left the premises and after that my son-in-law questioned Kyle that how could he have let such chaos take place without any action and why did the other passengers shout at my father-in-law? Why did a third party interfere in our business and how come WestJet staff supported them? Neither Kyle nor Crystal answered his questions. My wife began to talk to them about the lost baggage and the passengers again came forward and began to abuse her (wife) as well. My wife simply told him to stop interfering or else she will have to contact the law agencies. On hearing that, the 2 male passengers stepped away. Kyle started to entertain my wife's case but Crystal stopped him and instructed him not to entertain their case. My wife requested them to file our case or give us a reason, but at the same instant, Kyle called the security. Without knowing any facts regarding what had happened, the female security guard asked my wife and son-in-law in a threatening manner that she will give them 2 options: Either leave the premises or she would call the RCMP. The security lady refused to listen to our side of the story and just told us to leave. The 2 passengers were not questioned or referred to by the female security person and the WestJet staff. Dejected and tired, we returned home in low spirits and under high stress. I felt that this incident was discriminatory, racist and a breach of my Fundamental Rights and Freedom.
My entire family was affected by this incident and instead of celebrating my wife's arrival from back home, we simply sat around the table in a glum and dismal way. I am a hardworking and honest man, I served multinational organizations like Union Texas, British Petroleum, Shell and currently Syncrude for over 31 years. I have a Master's degree from California, USA. I am a well-educated and well-mannered human who also tends to view others as human. I treat everyone equally without any biases. This incident gave me so much stress that I had to take a day off from work on July 25 2018 as I couldn't sleep all night. I felt very much unsecure about myself and my family. Although there is no compensation for what I experienced, I only hope that I would be given justice so that the culprits never harass anyone else like this again and WestJet staff serve all passengers equally and respectfully.
Regards
Muhammad Nasir Rehmani
Cell: [protected]
[protected]@gmail.com

Please call me at [protected] which is my personal cell thank you, regarding a number of incidences related to WestJet's Sun. July 29, 2018 8 AM YYZ to YYC flight cancellation and the subsequent unprofessional treatment on the rescheduled 10 AM flight by an attendant, her delay of the flight, and her subsequent mishandling of medical information that she obtained, leaving it unsecured, accessible to others and not providing a patient copy!

Photo of attendant attached.

Thank you!
Margaret Taylor
[protected] Cel

while on westjet flight3426 on July 26 from Halifax yo st. John's, the stewardess was either putting or taking water from compartment overhead and lost bottle from compartment which landed on top of my head..I was totally unaware what she was doing and had no indication that this was going to happen and Im sure she never intended it to happen, but it did and when it hit my head very hard I was hurt a and in pain from the blow and went into panic, , I had a sever panic attack and she did stay while I was in panic mode, I had a pain in my head and ask for Tylenol but was told there was none aboard plane.. She never got me any assistance but did ask if I was ok and that she was sorry..I told her I still had pain and was feeling very scared and having severe panic attack.. ..the panic subsided after a bit and then she left to alllow the passengers to pass but I was almost inn last row so only 4 people I think-had to get by including the female passenger that was sitting with me.. I was still in tears when the lady got in seat next to me and when the stewardess left I told her what happened, she was astonished and tried to tell me I would be ok but said little else... I got though the hour and half flight and not once did the attendant come and ask me how I was doing and at the end of flight was not in sight to see me off plane, the only visible attendant was the other female Asian attendant to say good bye and I m thinking she either did not know or didn't want to say anything, not sure of which but was not asked how I was doing.. I felt vey alone and uncared for at my age of 71 years old. Um not sure what the rules and regulations are regarding an accident on plane and what assistance is available for a blow to head and panic atttack and I wanted to put worth my complaint as I would not want this to happen to anyone esle..

I was in transit on Wednesday at Mexico airport. I had 4 hours to transit from Aeromexico to Westjet. I asked my way around in the airport to official people who sent me from North to South, East and West..so I missed my plane. After reaching the office 106 terminal 2 of Westjet, the staff gave me a new ticket for the next day but told me to go get my luggage in the Aeromexico airline office, terminal 1. They explained that it was policy to return the luggage if the person doesn't board. I specifically asked them if it was possible that my luggage did take the flight I just missed. They answered absolutely not.

I went to terminal one at the Aeromexico office. I was told that they never had heard of such policy. After checking with their bag attendants, they said they had signed receipt from WestJet. It was by then 9:30 p.m.! I was running since 3:00 p.m. I have 2 bad knees and is 62 y.o. I finally went to an hotel because I was exhausted.

I called my husband in Calgary and asked to contact Westjet Calgary to see if my luggage were there. They refused to tell him because of confidentiality! I was sick all night from being so exhausted. Next day, on Thursday, Westjet had to wheel me all around the airport because I was shaking, weak, and not able to walk. I asked about my luggage again and they said I could file a complaint with AeroMexico. I had just one thing in mind, to return home to be sick there.

On the plane, I asked the Stewart if I could have Alka Seilzer for nausea. She said that she would have to page a doctor. Well, I told her I am a doctor! She told me that she couldn't open her box of meds only if it was an emergency. So tough! She came back 2 hours later and asked me how I was feeling. The same. She encouraged me by saying "just 2 more hours".

Upon my arrival at the Calgary airport, I went to the office Services luggage, and surprise, saw my 2 bags there. I took my bags and asked a staff if I should register somewhere. He said no, just take them!

The last 2 days of my trip turned into a nightmare and a soap opera. I am very disappointing in Westjet not being able to trace my luggage on the plane I missed and trying to blame another company, even suggesting to place a complaint about them. I am also very disappointed in the fact that simple drugs to control nausea as to be dispensed in emergency situation only. What is an emergency situation for nausea? After the fact? As a doctor, it doesn't make sense to me.

Respectfully,

Lucie Levy

I'm just writing about my daughter travelling on a WestJet flight yesterday. It was her first time travelling alone. Her first flight from Toronto was delayed so she missed her connecting flight. She had to stay at the Halifax airport for almost 11 hours. She asked if there were any flights she could get out on earlier as she was a nursing student and started clinical the next am. The woman at the counter was ignorant to her and gave her a $30 food voucher. She was at Pearson Airport at 7am and didn't get into Sydney Airport until the next day at 1am. Not a very first time flying alone experience.

hello I'm contacting you today because my 11 year old daughter went to Vancouver the 30 of June. She flew from Montréal to Vancouver at 8h30am with your program of unacompanied minors. Prior to the flight several calls and emails were made as this was my first time sending my daughter on a trip by herself and I was nervous understandabley. There was a form to fill out prior to the flight. The form was filled out prior to the flight... it was confirmed to me by email that it had been succsessfully completed. The morning of the flight when I got to the airport I was greated by 2 women working for Westjet who were not particularly happy to see us. A very poor attidtude! I was asked for the form I replied it had been completed online... after rolling her eyes and letting out a ughhhh she said to me umm yeah like I said you have to fill out the form . I said I'm sorry it was confirmed by email that it was filled out. She looked at me and said what do you not understand? at this point I'm having a hard time keeping my cool as my daughter is already nervous like I and now we have to deal with 2 ladies who seem not all happy that we are there that morning... after a 30 minutes filling everything out and checking in her bag we go to secutiry. We passed securtiy and arrived at the gate... they had already started boarding and again the very unplesant lady shows up again and starts getting mad cause they have started boarding and my daughter was suppose to get on first... I replied does it really matter if shes the first or the last and can you please calm down as your attitude is starting to affect not just me but my daughter as well... at this point my daughter no longer wants to go because she scared she will have to deal with this lady on the plane. Worst experience ever! I usually fly air canada but chose westjet this time and after 100$ more to send my daughter alone I was completely disgusted by the way we were treated. If its such a unconvience you should not offer the unaccompanied minor program. I flew from Vancouver to Montréal the 7 of July with my boyfriend and recieved the same crappy service. very unfriendly service and made to feel as though it was a inconvience that we were flying. I was noted seated with my boyfriend when we asked if was possible the lady yes no problem... an hour into the flight she came and saw me said oh I guess your noot sitting with your boyfriend said no I waiting for you to let me know when and where.. she replies yeah I forgot about you and now 1 hour into the flight I don't want to bother anyone. Wow thanks for forgetting me and treating me like crap! Tickets are so expensive these days the least you can do is give a good serive. Just very disgusting for a company who prides itself on Customer service! Next time I fly I will definatley take into consideration the horrible experience with Westjet and all my friends and family will also know! I think I will be returning to Air Canada for future flights!

Gulwinder Kaur Sanghera [protected] or [protected] poste 3533