WestJet Airlines
Reviews and Complaints

Upgraded my seat to plus for extra money. Turns out the flight seating is just two seats per row and the plus seats are the same as the rest of the plane. They moved people from regular seating to the plus seating for free because the plus seating wasn't full. Wondering what I paid extra for? Flight is less than two hours so it's not like I a take advantage of any kind of free food because the majority of the menu is not even available.

Bought four return tickets from westjet Halifax to Nashville via Toronto by means of RBC travel rewards on June 7 2017 for departure on Sept 13 2017. On Aug 14 2017 received notice that our flight home had been changed to include one of your flight partners American Airlines. I feel at this point of a reservation you should alert and warn your passengers of what they are in for. We arrived at the Nashville airport two hours and fifteen minutes ahead of our boarding time and reported to the AA counter where they couldn't figure out how to charge us for our baggage or produce boarding passes for connecting flights. After spending just over an hour at the ticket counter our bags were checked and we were told we had to check with a West Jet agent in Charlotte NC to receive our boarding passes. As it turns out there are no west jet counters in Charlotte and we were supposed to check with an AA counter in Charlotte which we didn't discover until we walked form one end of the airport to the other to discover that we had to be where we started from. Once we found the service counter they were eventually able to give us a boarding pass for the next flight after three different agents got together to figure it out including one supervisor. All of this was done with only an hour and a half between flights. Off we ran to barely catch our flight. Next we arrived in Toronto where we were to spend a four hour layover even though other flights for Halifax left during the time we were there. After clearing customs we arrived at the West Jet baggage counter where we once again tried to get boarding passes but were unable to because our flights had somehow been cancelled. We then had to go upstairs and wait again for approximately another 2 hours while that problem got sorted out. This was a stressfull way to end my vacation and you will never sell me a ticket again that involves other airlines.

This complaint isn't directed directly to Westjet but more about the vacation package I purchased. Please see my complaint below:

We booked and paid to stay at The Level Melia Caribe Adults only section from Sept. 10-17/17 and we did not get anything remotely close to that.Upon arriving at the Resort we were told the Adult Only Section was closed. The restaurants were closed as well as the pool and butler service.
They put us in the Adult Only Family side. I told the lady we paid more for our trip to stay in the Adult Only Section and what were we going to get to compensate us - I received a blank state. They took us to our room while I waited for the rest of our family to arrive (they were on a different airline)
My sister-in-law emailed Lilibeth Garcia at the Resort on Sept. 7/17 at 10:38am to enquire about damage on the resort may email exactly said; if able could you please give me an update on the damage as a result from hurricane Irma. Is your facility up and running? If not do you have an idea when it will be? We are scheduled to arrive Sept.10/17 but may need to cancel or rebook and the reply she received the same day at 12:09pm said "please note our hotel did not suffer any damages as a product of the hurricane and we are operating properly" Best regards Lilibeth Garcia.

The day after we arrived we met with the West Jet representative. He was extremely helpful to us although he was unable to fix the situation. He met with the manager on duty and they offered a steak and lobster dinner to compensate us. The WestJet representative relayed this to us. I hardly believe that that dinner would equal the extra amount we paid to stay in the Adult Only section. As well, my husband is highly allergic to lobster so that was out of the question. We said goodbye to the agent and went about our business. There was really nothing else he could do for us at that time.

Outline of complaint:

Get to resort and go to check in for the adult only section and someone is taking us somewhere else to check in (my sister in law and brother in law have been here 6-7 times before last was Aug.2016. The Level adult section was totally closed no adult only pool and no adult only restaurant on beach open all they could do was to put us and many many others just like us in The Level "FAMILY" section. If I wanted to be with families I would have paid for family. This section is second rate to the adult area and the food as well. By the way we were also informed that half of the restaurants on the resort were closed and I'm guessing due to many cancellations. I asked how many rooms are on the resort she said 1400 and I asked how many are occupied and she said 366. We ask for a manager and a man named Dilson Almonte came but he did nothing to correct this problem so I showed him the email from Lilibeth Garcia stating that there was no issues. This resort clearly and knowingly deceived everyone who was scheduled to stay in the adult area and ne people were arriving everyday only to find out the same thing. So after fighting with them for 3 days spending hours of our time and them causing extreme stress I set up a meeting with management with a group of at least 20 to try and work out a deal. The Rooms Division Assistant Director name Sergio Vilorio along with 3 other managers took us all separately to their offices meeting room to talk privately. My husband Allan his brother and my sister inlaw and I were present and first Sergio threaten us stating that we could be arrested for organizing a group of people to protest and that I could go to jail. Maybe if they didn't lie to everyone that this wouldn't be happening. Eventual he agreed to give us all a free week in the future at the adult section. I asked about a time frame and clearly stated that I probably would not be able to come within the next year as we are planning to sell our house and move during that time he agreed in the presence of Tomas Suarez that he would leave the certificate open ended and I insisted that transportation from the airport and the return be included. Tomas said they don't provide those services so I said I know that but you can certainly arrange and pay for them and Sergio agreed that he would. Fair enough we "THOUGHT" we had a deal.
Several more days go by and e are asking when we all will receive these certificates and all we got was more lies making excuse after excuse. Friday I talk to Dilson Almonte as to when we are getting this and I insisted I wanted it by early afternoon Saturday so we have time to look it over in case there is anything wrong. He said they would be ready by 2pm that the person who needed to sign them was supposed to do it Friday was coming Saturday morning to do it. We didn't see anything until Saturday night and of course the lie continues. They put a year time frame with the whole winter blacked out and the months of july/Aug as well all that was let was Apr. May, June & Sept. it also stated no transportation included. There was no discussion about black out periods from anyone present in the meeting. Again more lies.
We felt like we had no choice but to sign their wavier in order to take the certificate with us although she said we could leave it and wait until we get home to try and get it corrected and they could mail
it. I know I would have never received it so we signed it. After returning home my husband and I talked about this experience with this resort and we both feel uneasy
about returning here or anywhere in the Dominican after receiving threats from the management. We both agreed we are not interested.
One of the resort workers who works regular in the adult section told us that two days before the storm that they closed the section down for renovations and a security guard in that area also said they had no damage and that they were renovating.
Also the WestJet rep informed us that all the reps were told by the resort management that everything was ok and no damage they didn't know that The Level adult section was closed. All we are interested in now is a 100% refund of the total cost of the trip. I would happily accept a travel credit. You are still selling this package and people will be just as disappointed as we were. LIARS, LIARS, LAIRS, We are fed up and its false advertising you don't get what you pay for. I'm calling TICO as well to file a complaint. I got emails and all kinds of pictures to prove what I have said.
As if all this wasn't bad enough, this was our first trip down south. We saved a long time to be able to afford a more upscale resort. Everywhere we went nobody was happy. It was very hard to make the best of this situation as people were constantly talking about it at the restaurant, pool, etc. So our first experience was not good at all. While I don't blame Westjet I did purchase the vacation from you and I think you should be aware that this is going on so as to not let this happen to anyone else.
My contact info: Rhonda and Allan Appleton [protected]) ([protected]@hotmail.com)

Shame on you #WestJet... $400.00 to change a flight for a child who is having surgery at sick kids. Bad enough the last time the pilot denied her boarding, because she was not well enough to fly and she laid in an airport for 13hrs. Now being told she has to stay an extra day you charge $400.00 I don't mind paying the flight cost difference of $67.00 but $113.00 to change something out of our control. This is unthinkable that you would rather a child lay in an airport after having her knee removed then to wave the cancellation fee. You #Westjet should be disgusted with your company

Return flight from Maui with my husband and west jet has seated us apart. This is not the first time we have been separated on our return flight. It only makes sense to seat people who book flights together, next to each other. We shouldn't have to pay for seats next to each other. We have been on longer 10 hour flights across the world using other airlines that never separated us. West jet seat selection is rediculous

I was on flight WS241 Leaving from Hamilton to Vancouver.Sept 21 at 6:25 am
I was carry my small 6 lb dog in a proper carry bag that was stowed in front of my seat. My seat was 12f. The huge Labradoodle that was one seat behind me decides to have a very large bowl movement in very close quarters. The mother and her dog and small child were moved to 1st class. The poop was left during the flight on the floor covered with paper towels. Before this the child was screaming which caused the dog distress. This dog was the size of all three seats. I cannot believe this the smell was so disgusting it made me vomit twice . I was asked by the flight attendant to return to my seat. I had asked to be moved to another seat but was told that the flight was completely full. I don't know why the owner of the dog wasn't made to clean the mess up, but it remained on the floor for the remainder of 3 hrs on the flight. This to me was unacceptable. I was retching the whole time. Not only feeling sick my dog got off the flight and i fly a lot with her. She began having diarrhoea. She has been really sick for the rest of the day into the following day. I don't know if she caught something from this dog.
I would like to be refunded for my flight. I have never felt so sick. I could not eat for the entire day and i am traumatized from this and my dog is as well. If i do not get a refund I will be going to the media with this as i have pictures showing the dogs size this was unacceptable to say the least.

I am a frequent flyer with both your Airline and your competition. I meant to write about one of my earlier flight experiences, But, got side tracked and never got around to it as I thought that the stewardess on my flight was incredibly rude. I like to think that I am a friendly person and I rarely complain, But, I was treated like I was an [censor] or something. Your employee was more interested in having long conversations with travellers than doing her job for 3 hours. I did not appreciate her tone especially since I paid for the plus seating and was not getting plus service.
With that being said, for the most part the staff on your flights are pretty darn good.
I flew last week to Nashville (Flight 3650) and upgraded my seat to the Plus section as I have done on several of your flights.
My complaint is twofold:
1) The seats were absolutely no different than what was offered in coach as the plane had 2 and 2 seating. If there was extra leg room it may have been an inch difference. I am a big guy so the Plus section is a great compromise for me, no benefit here.
2) When the stewardess came by I asked for the cheese and crackers and she was out, I was the 5th person on the plane. I asked for something else and was told that they did not have that as well? I was under the impression that the Plus has unlimited access to food and drink. I got one drink and a can of pringles, which you were out of regular, again, the 5th one asked on the flight. The upgrade was $50 per person, I got no benefit at all, in fact, I felt like I got ripped off. You should not offer this service when you cant deliver a better experience or more comfortable seats.

Thank you for listening to my feedback if you do nothing I understand. It is my choice what carrier to take my trips with, But, I hope that this does not fall on deaf ears. For the most part I like WestJet and would like to continue to use your services, However, my last 2 experiences were subpar and you should know that being in the customer service industry.

Thank you.

Subject: Complaint against Flight Attendant

I am writing to make you aware of a recent extremely aggravating experience I had with a member of the flight crew on one of your planes. It happened on [Flight No. 3452] on [September 13, 2017].
[Here describe the incident briefly,

We are a big family 7 members, 2 adult girls, 3 Children (5 years old autistic, 2.5 years old and 1.8 years old), Father and Mother. We were flying from Halifax to Montreal, all the drinks for kids were taken at the airport including the Milk for the two young boys. As soon as the plane had gained altitude and the attendants were passing down the aisle taking orders for water and soft drinks, we were approached by the crew member (I do not know her name) who apparently was supposed to deal with us as human being, my young son was crying and screaming because he was very hungry and he only drinks milk, I asked the flight attendant to bring us some milk for my son, she responded we do not have any milk here with a very rude tone, and she told my wife to hold the baby the right way, my wife did her best because the baby was crying and screaming a lot, he needed to eat, my wife doesn’t speak English I translated what the crew member said, anyway for one hour and 40 minutes I asked her to help us getting something for the baby but never mind, I asked her for apple juice for my son she gave me the first time and the second time and then never mind. Later, when the plane was coming down she came again using the same rude manner to tell my wife to hold the baby the right way, she did but the baby still crying and screaming and was fighting his Mother in a baby manner because of the hunger.
The flight attendant asked me to do something for the baby, she wanted me to make him quit, I told her he is HUNGRY and all his need were taken at the airport of Halifax, she started staring at me and talking with me I a very bad racist manner. I told her thank you and you started to scare my autistic boy please let me solve the baby’s problem.
While we were getting out of the plane I found the captain and I told him I want to raise a complaint against this lady about what she has done, he answered me with a very rude racist manner, go the security is waiting for you at the door. I did not know that the reason for keeping us (all passengers) inside the plane for more than 15 minutes they were waiting for the security for me. The reason for calling the security that I did not follow the procedure inside the plane.
This is not right, I think she did badly for us and she tried cover what she has done by make a big lie against me and my family. I talked with the security I told him what happened and he believed me and I told him ask the people who were sitting beside and behind me and my family. At the same time all my family were scared when the security was taking to me especially the autistic boy. Then the security man told me you can raise a complaint against the flight attendant and the captain.
Confirmation Codes as follow: ZLULCM and HXVLAN

As a Family we are looking for justice .

If you would like further details about what happened, please feel free to
Contact me.

Copy to:
Nova Scotia Human Rights Commission
[protected]@gov.ns.ca

My son twelve year old son and I evacuated Hurricane Irma by driving 22 hours by car to Birmingham Alabama. We got the only hotel, and could only get it for one day, due to evacuees from Florida. We are alone in the USA. All of our family lives in Canada. We got two tickets to Saskatoon, Canada since my brother lives there. We took American Airlines, United and Air Canada to get there. We brought the cat, since we could not leave his pet in the hurricane zone. After all, she is the family pet for five years now.

My dismay came when we went to check in this morning, leaving Saskatoon at 5:35 am, and we were informed we could not bring her on the plane. West jet would not allow our cat to be on board. Needless to say, I had the rabies vaccination paperwork and health certificate, as required by Canadian immigration. I brought her with us, without issue. How come I have to return to Alabama, without the family pet, and drive to Miami to see how the storm impacted us and West jet does not explain anything or tell us what we did wrong.

I have the paperwork, according to Canadian and American immigration. How do I now get our cat to Miami? How do i tell the Canadian government that i returned without our cat, not because i was not willing to pay, or i was missing documents, but because one airline tells me I cannot bring her when everyone I used, including West jet on way to Canada, had no problem.

I am very disappointed and I would like answers. My son and I left a hurricane zone with our beloved pet and now we return without her.

Chantelle MacPhee and Chevy Fleming

On Sept 11 I took a one-stop flight Vancouver to Gatwick.

First, was incensed to find that on a 10-hour flight it doesn't seem necessary to them that people might need feeding, entertainment or have baggage - all of which come at an extra charge. I fly regularly with Air Transat, directly, for less and they include all three of these for free.

Unable to bring my own food through security, I decided to purchase it at my stopover in Calgary airport reasoning that though expensive it might be cheaper than the flight. Unfortunately, though, they gave me 15 minutes between landing and my next flight's boarding. They also seated me in the second-last row of the first plane. I had to wait for every single other passenger to disembark, dash from Terminal A to D (the other side of the large airport) and got there, delightfully sweating and hot for my second flight, to be told I 'should have been here sooner since my zone has boarded'. I am young and fit. My mother or grandmother would not have made it.

Very hungry at this point, I boarded my overnight flight and decided when food was brought round I'd have to fork out for it. Unfortunately it wasn't served until at least a couple of hours into my overnight, entertainment-less flight. Local time at our destination was probably around 3 in the morning - it was a late dinner time even for Calgary. I paid an extortionate $10 for a flavourless and soggy mac and cheese. I am lactose intolerant but the alternative was chicken, which I can't eat.

All of this could have been overlooked, but my suitcase which I paid $60 for WestJet to take care of, came back covered in black mess which did not come off. I have photographed it but it shows a lot more prominently in real life. This suitcase was brand new and pristine until I handed it over - it was its first journey.

I am very unhappy with my flight and want to be refunded the cost of the damage to my brand new, expensive suitcase - $100. I am not a rich woman and the case was a rare treat to myself.

Terrible service. Was a joke. Tiny plane and they decided to load people from both ends. Took twice as long as half the people getting on the back sat in the front and vice versa. People were confused and frustrated.

Then we find out that the AC is broken. What a joke. Your airline prides itself on great service and this was just the opposite.

This was a disgusting flight

Hi my name is jeevan sachdeva I booked a flight with Westjet from Winnipeg to new Delhi on 11th Sep 2017 I called at customer service center to know the charges for 3rd luggage check in I have been informed that charges will b $100 from Winnipeg to new Delhi I informed that I have connection flight Winnipeg to Toronto will be westjet then KLM a woman said it will b $100 surely till new Delhi I asked so many time that is she sure about charges she said yes but when I reached to airport they charged me $285 It was my worst experience and not gonna fly anymore with Westjet ever I have westjet master card as well that I am also going to cancel. Worst experience of my life

Date: September 9, 2017
Confirmation number: RJEXTS
PSGR TICKET REF: [protected]
Baggage tag: WS 665/09YYC [protected]

I checked my bag at the counter with the West Jet agent who told me her screen had frozen & passed me onto another agent who processed my bag check in and also issued my boarding pass.
I asked the agent if she was sure this would not result in me being charged twice for the same bag and she, incorrectly, assured me this would not be the case.
I checked my on-line statement and have been charged $26.25 twice.
To add insult to injury on arrival in Calgary and picking up my bag, I discover the handle release of the bag is also damaged and will not release.
(I hope this is not a West Jet staff issue).
However, I am now out of pocket $26.25 and potentially $60-100 for the bag.
I request a refund of the amount to me asap.
I also request consideration for the damaged bag.
In addition I request West Jet to consider a 50-70% discount coupon to "make it right" as far as the inconvenience this has caused me.
I can be reached at amyn.[protected]@sait.ca or [protected].

Look forward to your early response. Thanks.

Dear Sirs,

The above flight was cancelled on the August 11, 2017 and I have to take the next day flight operated by Delta Airlines DL483 on August 12, 2017.

As my insurance company needed the reason for cancelling the above flight, would you please let me have the reason as soon as possible by returning the email to [protected]@hotmail.com.

I've contacted Delta Airlines earlier but just got the answer that I have to contact Westjet directly because the DL7147 is operated by Westjet Airlines.

Awaiting your early reply and thank you in advance for your assistance in this matter.

LO Wai Ching

Over this past Labour day weekend (Sept 1-Sept4) my sister and I visited New York and had a returning flight back to toronto with Westjet on flight 1217. Our flight was delayed several hours and eventually cancelled on the Monday. We waited in line for 5 hours trying to get our flight rebooked. The service was slow and unacceptable. They offered no food and we had to fight for a hotel voucher. After finally getting to the front of the line, the lady helping us had a horrible attitude and did not seem to care about our interests. She rebooked us to a Wednesday flight even though we had asked for a Tuesday one. She told us she did not have time to search for other flights. We ended up calling the Westjet number and getting someone else to rebook to a Tuesday flight. Now, Tuesday comes and our flight gets delayed several hours once more just for us to hear that it is cancelled AGAIN. We had to stand in line for another 2 hours to get rebooked once again. We had 2 extra days in New York that could've been spent actually enjoying the city but we spent the better part of 48 hours stuck in that airport wasting our time. Both my sister and I had to take 2 extra days off work (Time off we DID NOT have by the way). I was very disappointed in the way WestJet handled this situation and I had a terrible flying experience. I paid more for that Monday return flight because I needed to be home in time for work. I feel like I wasted my money and got cheated out of my time. I would like to be compensated for all of this chaos or at the very least get a flight voucher.

August 10, 2017 flight [removed]
Pnr: [removed]

Prior to my travel on this flight I tried to upgrade my seat to a plus. That is what I prefer to travel on. Your system was frozen and could not process the request. I decided to try to change it when I got there and I was told there were still 5 seats available. The man asked me to wait and then the computer told them there were no seats left. Very frustrating.

I have always had wonderful things to say about flying with westjet both domestic and international. A previous international flight calgary to gatwick on march 26, 2017 in plus was very comfortable with kind and friendly customer service despite a very long wait for departure.

Complete opposite experience in coach sitting one row behind my usual seat in plus.

I was not offered one free water/coffee or tea on flight. I purchased over 50.00 can worth of food and drink but had to get up to ask each time as our section of the plane was serviced only twice. The first time they forgot my order. I waited 45 min. Before going to ask if someone could bring me my order. This happened later on in the flight and I was asked rudely to sit down, someone would come by. Nobody came by for nearly 48 minutes.

Is there now a class system on westjet? When I previously travelled for less than $500.00 can sitting in plus I was treated like royalty, unlimited food and service. Then next flight sitting in seat 5a I watched them chat and continually offer very good service to their customers in plus.

I have never received this kind of treatment on previous domestic westjet flights. Could it have just been a weaker crew of staff or have things changed in a few months with service?

Having paid a ridiculous fare of: $1211.69can for a one way ticket (Plus food and drink @ $50.00can), should I expect this kind of service for future coach flights? While I did try to book plus the system crashed and could not continue my transaction so I decided to try coach.

We were then later stuck on the runway, causing a great deal of hassle as I had a connecting flight from toronto to winnipeg. I understand this can happen, but it was just further stress unnecessary. I believe that this was the first time I had to pick up my bags in toronto to take them to boarding in winnipeg. When did this change? I did not have to do this from calgary to toronto to gatwick? The bags stayed on.

This is very disappointing. I fly more than 25-35 times a year for business both domestic and international and use various airlines but for gatwick to toronto I have preferred westjet, however I have been let down. This is influencing the ticket purchases I need to pre-book for upcoming winnipeg to toronto to gatwick flights. Please let me know if this is the service I should expect in the future and if I should book international with another airline?

I am so disappointed spending more than double on a coach ticket at nearly $1200 can for a one way verses a previous plus @ under $500can has such a huge gap in equality of guest service and customer care. I do have some video and audio I will try to upload to attach to this file as further evidence so you can see why I am so offended as a customer for over 20 years dating back to my university days. Flying in today's critical climate is already stressful enough and good service and friendly faces means a lot to customers.

For both flights last used with westjet I do not see any reward points issued and I booked with my number. My rewards id is: [removed]

Thank you,
[removed]

TO Whom It May Concern:

I would like to express my frustration and unpleasant experience with WestJet. I've traveled around the world a lot (business and personal) but I have never come across such poor services provided by your Call Centre.

I was supposed to fly to Fort Lauderdale on October 6th with Westjet. I had booked early this year direct flights for my wife and I. It turned out that all flights have been cancelled. I never received any cancellation notification. I called to follow up and see what could be done. They offered me 1 or 2 flight connections. I reiterated that I booked 2 direct flights because it was our honey moon and wanted to have something smooth.

I'm 57 year old and never experience such bad customer service. I travelled a lot (1-15 trips per year)

I tried to explain my situation but all answers I received from call center were not helpful at all just trying to justify your right to cancel flights. I explained to the agent that maybe they have that right but good customer service will dictate that they (or our agent) call us to offer us comparable alternatives. You never did.

Never again this semi airline company

NEVER BOOK WITH THEM

Dear sir/madam
We flew with westjet on the 18th of august for a holiday of a life time with our children to las vegas and la.
Everything had been planned and sorted out with care and great thought so that everything went smoothly, as its isn't a holiday you plan to do everyday.
Unfortunately unlike british airlines westjets check in is only allowed 24 hours before the flight. So 24 hours before the flight I logged in to try and check in as I always do online with other airlines with no problems all though its normally so many days before not hours.
Unfortunately westjet said I could not sign and check in, as there was a problem with my information?. So pancake as to why there was a problem because I had done everything I thought I had needed to do?!... I rang the westjet help line because id called them before to ask questions.

Now "all calls are recorded"... The lady checked my information, and then told me out of the blue that I needed to have an etc canada visa?.. My reply was, an esta? I have one of those as the other airline I fly back with "norwegian airlines" clearly stated I needed one months before"
The adviser replied"no this is a etc and you need one, which can sometimes take up to 48 hours to go through or you cant fly"... I am in a complete state now, wondering what on earth I am going to do. And she says"you need to apply as quick as possible as it might take a while so the sooner the better" she then gave me a website and talked me through the first application. She knew everything on this website and what it looked like. And at the time I was obviously just very grateful that she was helping me... Little did I know that each application cost me $55 and it should have only cost me $7... So $275 in total?!... Also I later found out that it should only take a few minutes to get an answer for the application and I had to wait 11 hours of pain and upset waiting slowly one after the other to finally come through..
We had booked an hotel near the airport the night before and we were looking forward to staying there as the start of our holiday. We brought sweets for the car, some good cds and we were suppose to have dinner before we left. But because of the nightmare your representative put me through, we skipped dinner and I spent the whole 3 hour journey in the car crying, calling your advisers for help as we were still waiting for my daughters etc to come through and it was 8pm at night and calling friends who were trying to advise us. One of your advisers even put the phone down on me and I was being very nice to her?!... The last call about 10pm was a man, who was very nice and said this shouldn't have happened and to get to the airport really early so they can sort it, but he also said not to worry.
So we didn't sleep at the hotel as we were so upset about everything that had happened that day and left at 4am in the morning for the airport.

Its a good job we did as graces etc did finally come through during the night, but when we were at check in, we were then held back for way over an hour after waiting 2 hours for it to open because the canadian border had my other daughter down as royalty or something?!... There was also still a problem with my youngest daughter which they had to sort out too, which I cant remember by that time what it was? As I hadn't eaten or slept for 24 hours and I still had a 10 hour flight ahead of me.

All of this pain and upset caused because of your representative scaring me and giving me bad advice. This was suppose to be our happy family holiday and it had been turned up side down : (
There should also be clear information on your website like there is on norwegian airlines stating this new law about having an etc if you are using an airport to jump into another plane..

I dint think I should have had to pay the $275 or go through that harrowing 24 hours because of someone who represents you.

Thank you for reading and I will await to hear your reply

Mrs gee

I'm certainly disappointed by the scheduling of connecting flights. My family has recently flown in from Orlando to Toronto WS flight 1229 and arrived at 4:54 pm . Having to go through customs and security checks before we can go on to our next connecting flight to Vancouver which was at least 30 mins. By the time we made it to our gate which took us at least another 30 minutes to walk there the flight was closed to us because we were 15 minutes late before departure. Our flight departs at 6:15 pm . We got thee at 6:05pm. Giving us only a mere 45 minutes to get to the departure. Mind you we went straight to the gate without any washroom breaks. Why didn't they clue in to make time for that so half of the people won't be late for their scheduled flights.

Also when we went through the security checks I ask one of the officers who scanned our boarding pass to if we would be on time to our departing flight and she replied "yes" when it was already 5:40 pm...we ran all the way to the gate and still late.

They should've given at least an hour and a half!

Horrible management

Hi I was travelling on flight ws-206 from vancouver to calgary on 31st august 2017. At the time of boarding the employee "marlon"who was helping in boarding was very rude and disrepectful with me. My fight was two hours delayed due to mechanical issue and while boarding he was asking to scan by your self and it was not working
When I ask him to help then he was telling us are you ok? Why you cant scan? Do you want to go? Why are you yelling...

Is it the right customer service to as I belive checking of boarding pass is the customer service job with rfid rather than behaving dis respectful to the customer.

Very badly trained employee "marylon" who do not know how to show respect to customer.