WestJet Airlines review: Baggage

Reservation HLVFRJ for McKenzie

I purchased the EconoFlex ticket which states it comes with 1 Free Checked bag.

I have a West Jet Credit card which claims you receive the benefit of one free checked bag.

When I checked in for my flight tomorrow on my Econoflex ticket, I was only allowed 1 piece of checked luggage and the second piece will cost me $60.00. In my opinion I should receive 2 free pieces of checked luggage as I paid for one ( Econo- flex tickets come with 1 free checked bag) and should receive one as benefit for having a credit card.

I called the Customer service dept. They advised me that it is one and the same piece of luggage and I am not entitled to two pieces as only the first piece of checked luggage is free regardless of having a credit card and it doesn't matter what type of ticket you purchase.

If I had booked Econo ticket it states you are entitled to a checked bag for a fee. I asked how many bags I would have received if I had booked that lower cost ticket and was advised that the first one would be free because I had the West Jet Credit card.

I feel like this is misrepresentation. It clearly states 1 free checked bag- no other disclaimers and I feel I should get the 2nd check bag per my credit card benefit. So why did I pay the additional fee for the higher end ticket and not get the advertised free checked bag?

View 0 more photos