WestJet Airlines review: Delayed, cancelled flights with false reasons and cover up reasons such as maintenance

WestJet Airlines and their staff are horrible in customer service, unhelpful and cause more problems for passengers without proper reasons. They are using excuses such as unscheduled maintenance to cancel and delay flights to cover up the real reasons such as staff shortages. They book their flights to grab the money from customers but then when the day comes to travel they make it the worst possible experience any traveller can imagine. Agents at airports do not help instead say call 1866 WestJet, they are scamming by putting their fares low but then cancel and delay flights where you are forced to pay extra or give credits so you have to book with them again.

WS 198 flight leaving Victoria BC Sunday Feb 25th, 2024 was delayed from 5am to 7am, delayed again till 9am. A booked flight with Passengers sitting at airport at 4am given only the information to wait for latest email update. Agents have no further information nor did they help find any other flights especially since our booking was reprotected. Here I am sitting with my 8month, 3 year old and 7 year old kids.

At 8am, I get an email saying WestJet cancelled the flight and rebooked us at 7:30pm. We go back home rest (well not really more stressed).

We go back to airport to take the 7pm flight WS 3184 leaving Victoria BC, to Vancouver. We arrive in Vancouver to connect to our next flight WS1598 to Atlanta reaching Feb 26, Monday at 6:30am. We leave Vancouver late again WS delaying that flight 30mins, reach Atlanta at 6:38am, (the pilot made up for time loss in the air). Now, we had to connect to one more flight to FINALLY reach our destination Orlando. (Family trip to Disney World). WS 3184 landed at Atlanta but the airplane had no parking ramps available, we sat in the airplane for 35mins. WestJe who rebooked our flight only gave us 45mins to connect to our next flight but obviously that was not going to be enough time if we wasted our time sitting in the airplane waiting for Pilot to find parking. We now missed our connecting flight DL 2204. (Delta airlines). Now I’m stuck at Atlanta Airport, when I asked the WestJet agents to help me get on to standby or any flights going to Orlando, she told me to call 1-866Westjet, not even a “I can get someone to call since you have 3 kids and carry on luggage go deal with”. PATHETIC!

So I called WestJet agent online and she told me she can only get me on to next earlier flight at 5pm. Which meant I’m stuck with 3 kids at Atlanta airport for 10hrs. I asked about my checked baggage and she said I don’t know that I would have to go check with baggage service at Atlanta airport which meant I would have to leave the gates inside to go outside to baggage service then only to go back through TSA again lol. Just wowwww!

At this point I lost all my frustration at the Westagent supervisor at Atlanta who couldn’t figure out where my checked baggage went…. was it at Atlanta or did it go to Orlando? Then an agent Andrea Heard from Delta Airlines heard my frustration and saw me with my kids and helped me out. She gave me few options to get me close to my destination. Delta Airlines are the best but unfortunately they operate in the U. S and us Canadians are stuck with pathetic airlines and unprofessional staff like WestJet.

WestJet if you care to know, I did reach Orlando without your help it was the help of Delta Airlines and their staff made calls and went above and beyond for me.

P. S your apology’s by giving me meal vouchers you can actually give it to your pathetic staff since they work so hard. Never ever again I will travel WestJet.