WestJet Airlines review: Wrong information entered going to USA, ruddiness with the strike coming back case health issue.

I had a very bad experience flying to LA./ USA and coming back from the state LA. during the airline strike.

I am 66 years old used a wheelchair during my trips for health needs.

My sister travel with me.

Traveling from Toronto to LA./USA before the strike, we checked in ahead on west jet site. The employee from the airline made a mistake and register my sisters document (pasport) twice on her information then on my information.

When we reached the us border counter the officer was sorry to tell us the wrong information entered and he said you cant leave out to the west jet counter but someone should come and fix the issue and escort you to the plain.

Our flight was at 11:15 am we called and the employee called asking for someone to come and fix the mistake they done before the flight time. I was really stressed and frustrated during my waiting and the comments I hearted that we will miss our flight (bags were checked inn already).

The employee from West jet shows @ 11:15 am still asking what is the problem, my first question am I missing my flight? She said we will try our best to fix our mistake and escort you to the plain. she worked on the computer then talked to the us border customs then escort us running to the plain. I felt so bad and the truth lost my interest to my trip than was planed months ago, I was shivering and top stressed by the time I sit on my set.

Please put your self in my situation and my poor sister that forgot her self just to comfort me, very bad beginning of our trip.

We would like to give a credit to this employee (I thing her name is Justren) she made it and escort us the the plain door, big thanks for her.

Now part two coming back from LA. USA. when we arrived to the airport with the big number of travelers waiting by the counter, I was on my wheel chair, when I arrived to the counter I faced a very rude lady (employee) telling me no flights, your flight is cancelled.

I asked what can I do and she respond go and lineup with all these hundreds of people, they have the same problem like yours.

Well my sister (thanks God she is with me) parked my chair in the side and she went to line up with the crowed, pain in my legs and back sitting on the wheelchair for around 7 seven hours, our turn came and my sister brought me with her the the counter, here the big dilemma happen with a very carless rude employee (I got his name for sure) smiling and happy not like my miserable situation seeking for hope and comfort with all I am going through.

I don't think if he can imagine I am his father would he tread me like this?

Just to mention with all the stressful situation I was very calm and respectful with him, but he was laughing with the other employee on the counter, I just told them cant you feel with us what we are going through? Then I asked him what can I do now and he mentioned: you will be lucky I I find you sets on the forth of July and we were in 1st of July. Then I ask would you (west jet) accommodate my hotel? with a very funny and unserious way he answered no, we can pay for one night only. Thanks God I didn't have a heart attack from this employee. I asked about his supervisor and got his name too thinking how to pass this bad moment of my life.

Then my sister talked to the supervisor seriously (got his name) and with a very big thank you for him in 5 minutes he found us a trip to Edmonton / Canada then another connection flight to Toronto to be arrived at around 5:00 am.

It was one of the worst trips in my like took 2 two days to recover from the leaving flight errors. And still recovering from my coming flight delay with bad pain in legs and unsettled health.

we don't want to lose our trust in this beautiful airline as I have to recommend the last two flights to Edmonton and to Toronto, great service great take off and better landing in both flight.

Thank you

Jacques Jean

Any more details with names of flight numbers please get back to me and I can provide it.