Whataburger’s earns a 1.1-star rating from 611 reviews, showing that the majority of fast food aficionados are dissatisfied with dining experience.
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Extensive drive-thru wait time
On Friday, July 16th, at 8:15 p.m. I pulled into the drive-thru line at the Clanton Whataburger (there were around 8 cars in the line at that time). I had my daughter with me and we waited patiently for about 20 minutes before we approached the speaker to order. After waiting 10-15 more minutes, we pulled to the window for our food. The young lady was very...
Read full review of WhataburgerObjectionable content
I'm complaining about my work issue with the managers and general manager. I work in hamburger as an employee for like 6months. I work 7-8hours without any breaks. Everyone get breaks on time but whenever I ask for the break they didn't gave me break at all, I completely work straight 7-8hours a day. Secondly, everyone is eating or drinking in a kitchen...
Read full review of WhataburgerGot the wrong order
I came through the drive thru and ordered a number 3 triple meat burger plain and dry and was clear on my order even had it repeated back to me. the guy at the second window looked like he was new who didn't take my order and was holding up the line when I pulled up to pay and was waiting for someone to sign him in the moment I got home I saw I got what I...
Read full review of WhataburgerMorgan Oil/ Central Heights Location Customer Service
My Cashier Precious C, lacks Customer Service.
Order Placed on 7/10/21.
I placed my order after she screamed and laughed over the loud speaker. I pulled to the window and paid. As she handed me my drinks I told her one was suppose to be a large. She then stated she would have to recharge me, I declined. It was her mistake (I understand they happen.) She slung the window. Open and said "pull up front" and shut it right back. We got no straws for our drinks, I was charged for Ranch but did not receive it.
As someone who works with the public every day, if you make a mistake; take responsibility and fix it.
Make sure you have simple task down, like making sure customers receive their condiments and straws.
Without attitude. At this day and time any and everyone that has a job should be thankful to be there each day and if they do not like their job, they should find a job they do like.
Desired outcome: I hope Precious can have a meeting with a manager to ensure she is qualified in customer service and trained correctly.
Peaches and cream shake
I ordered the 16 oz Peaches and cream shake at the drive thru and the employee handed me a coffee cup sized container. I asked if that was the 16 oz shake and was assured it was. Upon arrival home I measured the container and with it full to the brim it only held 12 oz. How do they put a 16 oz shake in a 12 oz cup? I feel cheated. It seems like false advertising.
Desired outcome: Refund
Extremely poor customer service
I have a 30 minute lunch break, went to ask the manager why hasn't My order come out yet, told him it was taking over 15 minutes, did not answer me, sent another guy out with my food, no empathy shown ;very disrespectful and over a 15 minute wait on my food (cold non the less) had other customers walking in from drive-through requesting a refund for a long extended wait time.
Read full review of WhataburgerCustomer service
Arrived on holiday, July 5th, where the Whatburger site was not busy with 3 autos ahead of me. I asked for a plain double meat whataburger just the sandwich. It took 10 mins to get through the drive thru with the man in the window dragging his feet in getting the sandwich after paying for it. Words of impatient ensued. Then I had 4 employees looking at me...
Read full review of Whataburger and 1 commentBad custumer service
I had a very bad experience at the Whataburger over a month ago. I filed a complaint asking for my money back but its been over a month now and I have not heard from Whataburger. I went to eat there again today and got an avocado burger but they did not put any avocado in it, I would make another complaint but since they seem to not care about their customer's what's the point. The employees are rude as well and always in a bad mood, I would like to see more customer care there. Also, they have stolen money from my husband by charging twice for every order.
Desired outcome: My money back
I understand the bad service, as I just received bad service from lazy and disrespectful employees today...a holiday, July 5th. All young people with no customer service skills whatsoever. I am going to blame the indoctrination by public education, television news and movies. These people have no respect for others than their own age or skin color. Good job clowns in america in causing so much negativity and bad experiences. And, I use to work for Whataburger 10 years ago. Pffttt!
food
Tyler Texas hwy 155...today at 11:07 order no 2001498
I'm a very loyal customer but I have to complain about the food today I went thru the drive thru a hour ago and received the worse cheese burger and fries y'all have probably every served...the bun was hard and stale the fries were dark brown and soaked in oil like they had been sitting in oil for a long time... I threw the whole order in the trash !
Terry Swan
13511 sheldon lane
Tyler texas 75703
Food ordering through drive thru
Today June 12th at 3:30PM the drive thru attendant at the Whataburger off 59 N and Will Clayton was told four times we wanted to order a #3, #12, and chicken strips whatasized. We pulled up in line B paid for our food and checked the bags. We were given 3 large chicken strip meals. When we explained that this is. Or what we ordered, We were told that's what...
Read full review of Whataburgerbad customer service
ordered online and ordered some more at resturant and took over 25 mins to get both of my orders due to the fact that there was nothing but teenagers playing and getting orders all mixed up. please work on getting mature people to work.
The absurd amount of time to get the pancake platter, biscuit, and a breakfast on a bun and two unsweet teas from whataburger in lubbock, texas
I drove up to their store even though I noticed about a dozen cars in front of me. They were NOT out in the street so at 2:02 am I decided that my husband and I were starved enough to wait it out. I did have a secret weapon, I had the app. So as I pulled in I ordered online and used my husbands credit card as I usually do. I ordered a pancake platter and I ordered extra bacon because I knew one piece would not be enough and I also ordered an extra gravy to go with the hashbrowns that came with this meal, and I changed the coffee to a medium unsweet tea. He also had asked if he could get strawberry jam with the single biscuit he also wanted. Then ordering for me I put in a BOB with sausage and changed the coffee again for a tea. The total came to 13.99. I hit send at 2:09 am. and just before 3 am I got my food. It didn't come with the extra bacon, but with only one piece of bacon for the pancake platter. I waited at the location for around an hour for this food minus the piece of bacon, also the tea on both drinks was Rancid! This was the morning of May 22, 2021, and by the TIME stamp it was at 2:04 57 am, that I ordered it. I continued to eek forward as I could. My order number was 2011059 Cashier: blank.
Desired outcome: I would like another pancake platter with the already paid for amount of bacon and the two rancid unsweet teas replaced with good quality tea.
Buffalo chicken sandwich and bbq chicken sandwich
Friday night I went to whataburger and ordered a big meal for my family. Went home to eat at the dinner table with the family. As I was eating I notice a weird texture in my mouth I spit it out and my chicken was uncooked. I looked over at my daughter and had her stop eating her BBQ sandwich, I checked her chicken and it was uncooked as well. I called...
Read full review of WhataburgerManager hung up on me
The manager at the big spring location was very rude, and hung up on me after I asked if I could pick up my online order in the pick spot as to waiting in the drive thru. The drive thru took an hour for us to even get to the speaker. The only reason we couldn't leave is that we were blocked in. I've lived in Big Spring for over 25 years and this past month...
Read full review of Whataburgerwhataburger app
I had a BOGO reward and wanted to kno if it could be used on any meal or was it a specific meal...they went inside to find out and took forever to come back and just gave me my change back and dint say nothing about the reward..also dint even scan my app to make sure I receive credit for my next order..I had to pay for both meals when I probably could've got a free one
Service
Why are stores in Destin Florida not open inside? The state has no restrictions!
Employees are lazy and rude! Used to love you food but after being out of town working all day, I want to sit down and eat!
Get it together or close it down!
Desired outcome: Fix it
Order number 564791
Visit this water Burger every morning when I get off of work at 4:30 a.m.. Usually there is a nother cashier that text my order and I never have the issue I always ordered the same thing a medium fry with to catch UPS in a smalle Coke no ice. I had to repeat my order multiple times to the person taking the order which is not the usual person. When I receive...
Read full review of WhataburgerBurger and fries
My name is Daniel Lopez and my order number was 569517. When I placed my order I asked for pepper and when I received my order I had to wait to exit because I was on the inside Lane with a vehicle blocking me in. Since I had to wait I tasted my fries and they were cold. I decided to the young lady for hot fries since I had to wait but she refused. When I got home and opened the bag it had 36 packs of pepper. Your service has dropped steadily in the last few months.
Horrible customer service
On April 20, 2021 I paid with my credit card outside. I used a coupon for a free burger with the purchase of a meal. I got my order but was missing the free burger. I told them and they told me to drive forward so I did. The female manager don't know her name because I didn't pay attention but I should have because she had a nasty attitude. She came out...
Read full review of WhataburgerService
Im at the store on FM 407 in Highland Village, TX. Its 11:45 p.m. and its taking 5 minutes per car to get thier order. Been in line for 30 minutes now and theres still 5 cars ahead of me. This happens frequently. They need to hire more help at peak times. Theres actually people lined up on the highway to get in!
Desired outcome: Faster service!
Whataburger Reviews 0
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About Whataburger
One of the things that sets Whataburger apart from other fast-food chains is the quality of their food. They use only the freshest ingredients and cook everything to order, ensuring that every meal is hot, fresh, and delicious. Their burgers are made with 100% pure beef and are served on a toasted five-inch bun, which gives them a unique flavor and texture that is hard to find anywhere else.
In addition to their burgers, Whataburger also offers a variety of other menu items, including chicken sandwiches, breakfast sandwiches, salads, and sides. They also have a wide selection of drinks, including soft drinks, milkshakes, and iced tea.
Another thing that sets Whataburger apart is their commitment to customer service. They believe that every customer deserves to be treated with respect and kindness, and they go out of their way to make sure that every customer feels welcome and appreciated. This commitment to customer service has helped to make Whataburger one of the most beloved fast-food chains in the country.
Overall, Whataburger is a great choice for anyone who is looking for delicious, high-quality fast food. With their commitment to quality ingredients, great customer service, and delicious menu items, it's easy to see why so many people love Whataburger.
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Overview of Whataburger complaint handling
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Whataburger Contacts
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Whataburger phone numbers+1 (210) 496-4000+1 (210) 496-4000Click up if you have successfully reached Whataburger by calling +1 (210) 496-4000 phone number 1 1 users reported that they have successfully reached Whataburger by calling +1 (210) 496-4000 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (210) 496-4000 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (210) 496-4000 phone number100%Confidence scoreSan Antonio+1 (972) 756-0096+1 (972) 756-0096Click up if you have successfully reached Whataburger by calling +1 (972) 756-0096 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (972) 756-0096 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (972) 756-0096 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (972) 756-0096 phone numberIrving+1 (800) 628-7437+1 (800) 628-7437Click up if you have successfully reached Whataburger by calling +1 (800) 628-7437 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (800) 628-7437 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (800) 628-7437 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (800) 628-7437 phone numberCustomer Care+1 (210) 476-6000+1 (210) 476-6000Click up if you have successfully reached Whataburger by calling +1 (210) 476-6000 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (210) 476-6000 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (210) 476-6000 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (210) 476-6000 phone numberHome Office
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Whataburger emailscustomerrelations@wbhq.com100%Confidence score: 100%Support
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Whataburger address300 Concord Plaza Dr., San Antonio, Texas, 78216, United States
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Whataburger social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 13, 2024
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