Whataburger
reviews and complaints

My Cashier Precious C, lacks Customer Service.
Order Placed on 7/10/21.
I placed my order after she screamed and laughed over the loud speaker. I pulled to the window and paid. As she handed me my drinks I told her one was suppose to be a large. She then stated she would have to recharge me, I declined. It was her mistake (I understand they happen.) She slung the window. Open and said "pull up front" and shut it right back. We got no straws for our drinks, I was charged for Ranch but did not receive it.
As someone who works with the public every day, if you make a mistake; take responsibility and fix it.
Make sure you have simple task down, like making sure customers receive their condiments and straws.
Without attitude. At this day and time any and everyone that has a job should be thankful to be there each day and if they do not like their job, they should find a job they do like.

I ordered the 16 oz Peaches and cream shake at the drive thru and the employee handed me a coffee cup sized container. I asked if that was the 16 oz shake and was assured it was. Upon arrival home I measured the container and with it full to the brim it only held 12 oz. How do they put a 16 oz shake in a 12 oz cup? I feel cheated. It seems like false advertising.

I had a very bad experience at the Whataburger over a month ago. I filed a complaint asking for my money back but its been over a month now and I have not heard from Whataburger. I went to eat there again today and got an avocado burger but they did not put any avocado in it, I would make another complaint but since they seem to not care about their customer's what's the point. The employees are rude as well and always in a bad mood, I would like to see more customer care there. Also, they have stolen money from my husband by charging twice for every order.

Tyler Texas hwy 155...today at 11:07 order no 2001498

I'm a very loyal customer but I have to complain about the food today I went thru the drive thru a hour ago and received the worse cheese burger and fries y'all have probably every served...the bun was hard and stale the fries were dark brown and soaked in oil like they had been sitting in oil for a long time... I threw the whole order in the trash !

Terry Swan
13511 sheldon lane
Tyler texas 75703

ordered online and ordered some more at resturant and took over 25 mins to get both of my orders due to the fact that there was nothing but teenagers playing and getting orders all mixed up. please work on getting mature people to work.

I drove up to their store even though I noticed about a dozen cars in front of me. They were NOT out in the street so at 2:02 am I decided that my husband and I were starved enough to wait it out. I did have a secret weapon, I had the app. So as I pulled in I ordered online and used my husbands credit card as I usually do. I ordered a pancake platter and I ordered extra bacon because I knew one piece would not be enough and I also ordered an extra gravy to go with the hashbrowns that came with this meal, and I changed the coffee to a medium unsweet tea. He also had asked if he could get strawberry jam with the single biscuit he also wanted. Then ordering for me I put in a BOB with sausage and changed the coffee again for a tea. The total came to 13.99. I hit send at 2:09 am. and just before 3 am I got my food. It didn't come with the extra bacon, but with only one piece of bacon for the pancake platter. I waited at the location for around an hour for this food minus the piece of bacon, also the tea on both drinks was Rancid! This was the morning of May 22, 2021, and by the TIME stamp it was at 2:04 57 am, that I ordered it. I continued to eek forward as I could. My order number was 2011059 Cashier: blank.

I had a BOGO reward and wanted to kno if it could be used on any meal or was it a specific meal...they went inside to find out and took forever to come back and just gave me my change back and dint say nothing about the reward..also dint even scan my app to make sure I receive credit for my next order..I had to pay for both meals when I probably could've got a free one

Why are stores in Destin Florida not open inside? The state has no restrictions!
Employees are lazy and rude! Used to love you food but after being out of town working all day, I want to sit down and eat!
Get it together or close it down!

My name is Daniel Lopez and my order number was 569517. When I placed my order I asked for pepper and when I received my order I had to wait to exit because I was on the inside Lane with a vehicle blocking me in. Since I had to wait I tasted my fries and they were cold. I decided to the young lady for hot fries since I had to wait but she refused. When I got home and opened the bag it had 36 packs of pepper. Your service has dropped steadily in the last few months.

Im at the store on FM 407 in Highland Village, TX. Its 11:45 p.m. and its taking 5 minutes per car to get thier order. Been in line for 30 minutes now and theres still 5 cars ahead of me. This happens frequently. They need to hire more help at peak times. Theres actually people lined up on the highway to get in!

I was standing in front waiting on a person to come take my order 3 orders came back wrong, man waiting for 3 taquitos had been waiting 30 min had to complain to get his order, a lady in the drive through got out her car and came inside to see what the problem was the manger was helping but it was a cluster mess, I waited about 10min. No one came to take my order or acknowledge me I left. This happened about 10:49am on April 11, 2021

My name is Bridgette Murray and I am a nurse in the Fort Worth area. I live in Arlington, Texas close to your location at Collins and I20 highway. I have already a horrible experience at this location and was contacted by Maria, who stated she was a manager. She apologized for the horrible experience I had and requested that I come back and allow management to make my meal over. I left work this morning and called first ( with hassel because of no reciept) and I explained that I had spoken with Maria who assured me it would not be a problem. I came to through the drive thru and explained who I was and why I was here. The young lady took the order and repeated it correctly. I pulled up and waited again and my food was brought to me. I assumed that it was correct until I looked in the bag and the burger was made wrong, YET AGAIN. I drove back to the location because I wanted them to see for themselves so I did not come off as someone who just wanted to complain. A hispanic gentleman came and spoke with me with a attitude as if he is tired of my complaints. I showed him the burger, NO APOLOGIES, NO NOTHING. He went to the cashier and I was so DONE with the entire experience, I told him that I just wanted to speak with MARIA. He was totallly annoyed with me but my patience had worn thin, and I decided to just leave and contact corporate. This is a perfect example of POOR CUSTOMER SERVICE and POOR FOCUS. How can you remake a horrific mistake and still not pay attention. PLEASE explain to me the mentality behind this ridiculous poor and unprofessional behaviour. My cell phone number is [protected]