Whataburger
Reviews and Complaints

The Whataburger in liberty, Tx - horrible customer service! We went to night with church group. Freezing inside, brought wrong food 1-st time - 2nd time they brought out - didn't add cheese - brought it back up there - guy put 2- slices of cheese on jr double with no gloves - I asked to get my money back, wasn't about to eat that - they kept telling me manager was busy with drive thru - we waited 20 min for Chris / by this time my group was done - told Chris he needed to come talk to customers when I was there before drive thru customers ! Pitiful service ! Several people were bringing food back that was prepared wrong - this place is really going down - customer service is horrible!

I work at Whataburger at store 0516 in bossier city Louisiana on Benton spur rd. I am being bullied harassed and made fun of because I went to Management about some issues that were occurring at work! Now they keep saying that snitches get stitches and one Manager in particular as been purposely bumping into me and standing in my way and is just completely rude and mean to me non-stop! They made me cry tonight and it all stems from stuff that were doing wrong and got caught doing! My name is not "the white girl" or any other name the can think of! My name is Susan and I am a very hard and dependable worker! They are extremely rude to customers cuss out loud and talk about employees and customers! I cant take it anymore! I am on shift now and I dont even want to go back inside! I need some help please! Thank you Susan Ventura [protected]

The staff is taking too long to get the orders out both in the drive thru and the counter. Sometimes one of the two drive thru lanes is closed during the peak time that being breakfast and lunch. Call in orders are never ready and at times they can't find the call in order. They mess up my orders 90% of the time. There are too many unprofessional and unfriendly kids working at this location. Please make some improvements. I love Whataburger food, but the service and quality of food at this location has suffered.

Order number 316524 at 10:53pm. Cashier: Unknown. 3pc chicken and 1 CFT with cheese. I revived my order after waiting 10minutes, for home to find the white gravy is literally just water. Toast is burnt and no cheeses on the taco I paid extra for. This is my first complaint ever bc the service was just Unacceptable . I would Like a refund. I was unable to submit a video .

I have been a faithful Whataburger customer for more than 25 years I was served the worst ones ever. The eggs were overcooked even some of the cheese was brown indicating either microwaving or over cooking. I'm extremely disappointed.

I'm seeking several replacements at the very least.

Feel free to contact me via my email [protected]@hotmail.com

Best Regards,

David Pilgrim

I love Whataburger. In my opinion is the best burger franchise in the world. I have recently (on multiple occasions) received poor service at my neighborhood store (Andrews Hwy.). They have repeatedly given me the wrong order in the drive thru. I have a large family and I usually spend over $50 every time that I go. But, if the service doesn't improve I will choose other places to eat.

Hi I have eaten at the Restaurant 698 twice and both times I have been served low quality food. One being a No. 5 burger that was served cold and then I complained and they offered me a complimentary sandwich on my next visit, of which I gladly obliged only to regret that my complimentary chicken sandwish tasted old and stale as if it was precooked and then warmed to order. This is unsatisfactory customer service and the manager must be reprimanded or replaced as it is reflective of his gross lack of oversight and negligence of the food quality at this particular location. This is very unbecoming and inconsistent of food quality from Whataburger. Please rectify this issue or your store will suffer dramatic losses. thank you. The manager is Jean-Marc Martin.

I went to whataburger get up to use the restroom came back to the table and my $500 dollar money order was missing. I asked the whataburger employee if she saw my money order. She said no but she would look at the cameras to see who put the money order up off the table. To make a long story short I ordered a photocopy of the money order to find out that the same whataburger had taken and cashed my $500 dollar money order. Donnie legier donnie. [protected]@yahoo.com

I go to Whataburger each morning I leave for work, most of the time they know who it is when I order and I don't even have to complete the order. This really isn't a complaint, but may be considered as a resolve. I went there this morning, ordered a medium coke and drove up to get it. I did notice that the lid on my cup was not entirely on the cup and was attempting to get it with both hands. The server at the window was attempting to give me my change at the same time, the cup hit my door and the entire contents spilled on me and the interior of my truck (2017 Chevrolet Silverado). Even though I drove off to go back home and change clothes, I came back through and got another coke. But, it cost me $150.00 to get the syrup from the coke cleaned from my truck. I feel that in some way I should be compensated for having to pay that. I can be reached at [protected] or my email, [protected]@yahoo.com. Jackie Hays

Unable to get to ANY real people so I am using Whataburger's name to gain entrance.

Want to know why I am being blocked from my home page, notifications, settings, etc.? My language and subject matter doesn't seem to bother Black Listed New, the only place I really use Disqus.

A year and half ago I used Disqus and posted over 10, 000 comments but got tired of all the snarky replies. I came back recently to try again and although the snarky replies were still there, they weren't as prevalent.

This morning all was fine and now this evening I am blocked. My signin name is Mr. Potato Head

Please advise.

I made 2 call in complaints to Whataburger. One was for very cold food. Second was for same thing and tea that had been there for 12+ hours per employees. The third time I called I made a compliment on service and an employee. Third call took place yesterday. This morning I received a call from Corporate Whataburger telling me to go somewhere else my business is no longer wanted. This is how whataburger deals with customer complaints.

The manager said if I come back back on my bike I will be trespass and the other manager are disrespectful to all the customers and the other manager are not nice to people who are come in the whataburger they are not nice to people who are come in to the restaurant I did even say not to them and they were so disrespectful to me and my friends and I would never change their mind about it but that