Whataburger
Reviews and Complaints

Ordered food got to window gave me my coffees and condiments and said have a good night. I told her we hadn't received our food yet. Had another lady ask me if I've been helped and told her the same thing. Then had another lady ask me if I had ordered two Bobs and told her yes. Waited another 5 minutes before we received our food. Didn't even say sorry for the wait. Get to our room down the street and our food was COLD and the eggs were crispy. The only thing HOT was our coffee. Will not return to this location again. We didn't even receive a receipt. So I estimated we waited about 20 minutes. Very poor service. This location was off of Knickerbaucker.

I got a servey code the other day. I call this morning and asked if I had to buy a med. Drink and fryes. The guy I talked to said no that all I had to bring was my receipt with the code from the servey. I drive 33 miles. And the manager rings me up. She says an amount. And I said that I called 20 minutes ago and talked to a guy. And he said I didn't have to buy a med. Drink and fries. And explained the survey code. Well the manager started arguing with me. She embarrassed me deeply. And I tried to explain that I talked to a guy. And showed he a what number I dialed on my phone. She still wasant hearing me. What happened to customers are always right? Thank you

I usually eat Whataburger quite often. The store #1121 in Princeton texas is something else. It's always takes least 10-15 mins yo get food out when this hardly if any line but that's not the problem I'm complaining about. I received my food after waiting for atleast 10-12 mins and when I drive down the road to get in bed and check food, it was awful. Fries where now fresh. Felt as if they had sat out and redipped in grease and gummy. Bacon on burger I bought was hard as chips. Just tonight was the worse I have gotten from there. Called the store and there was no answer after calling atleast twice

I received a call from a guy yEster day around 12pm requiring about the General Manager position I applied for. He went on a schedule the interview for 8-17 at 1pm in Red Oak, Tx. I asked him for the address he stated it's right off the Freeway but I will give you a call later on to give you the address. I waited all day for the address. Was really excited about the interview. I've heard nothing but good things about the company so I was super excited to interview. As the day past I realized he never returned my call it just thought he was very busy and he will get back to me. Todayou I called the young man 3 times left voice message you know just to confirm the time and get the address. He sent me to VMWARE every single time. I wasked heart broken because coming from a KNOWN company such as yours I thought it would have been a little more professional. I understand if you wasn't able to answer at the time of call but to not even respond and just let a person know what's going on is very unprofessional I expected so much more from Whataburger management. I've went into store and have witnessed it on several occasions but never did I imagine it would come from the upper management. I really has big hope for the company and loowed forward to bring my management skills and experience to the company. I honestly hope that this review change how WHATABURGER management team is ran.

My husband and I was just eating at Whataburger in Brewton Alabama. Or order was took for dine in. Savannah was the front counter server. She brought our food out in a take out bag. I let her know that it was for dine in. I my husband asked her to place it on a tray. She turned to me and said no but she will bring one out and I can do it myself. This is horrible customer service. The food is expensive and I will not come to a restaurant and pay my money for service with an attitude. I don't feel like the manager will do anything about her attitude. Now my husband does not and will not be returning.

I go to Whataburger quite often and I never have a problem except in one location. My problem location is Whataburger #86 in Tyler, Tx. I went in yesterday and ordered my food 2 #2 combos with avocado, cheese, jalapeños, and a kid meal. My burgers where plain no avocado, one cheese, and mustard that I didn't ask for. I requested a buffalo sauce and was told I needed to make another transaction because they have to charge, all other locations give it to me free after I order as courtesy. My order arrived and no sauce was on my plate, many fries were black burned, and my burgers were the biggest shame I've ever seen. I have let things slide here so many times but the employees are so lazy now . My cashier was Keila very rude to me but kind to males who walked in. This is just awful behavior and service.

So I was 3 months in Mexico and I came back wanting a whataburger every time I go I get the chicken strips a burger and onion rings those can't miss so I go from very far away and they always mess up my order I call and all the manager says is she can give me credit for the onion rings I'm very upset because I spend my gas and time and she just wants me to go back for that? And she can't even apologize I'm so mad

Today is Sunday August 6th 2017. I was at the what a burger in pensacola fl, at the corner of burgess and davis. I ordered a sausage bob combo with a power aid, a grilled chicken sandwhich combo whata sized with a water, and two chicken bites combos. It all came upnto 26 dollars and some change. I was given my drinjs and told to pull up and my food would be right out. I pulled up and waited then i realized it had been quite a bit of time that passed by so i looked for my recipect the time on it wad 1025 it was now 1045 i walked inside to find my food was given to someone esle. I was pressed for time and asked for a refund the manger said that she put it back and gave me a card for a free meal. I left hungry and disappointed. I just want to bring this to your attention so maybe they can come up with a system so it doesnt happen again

August 2, 2017 I ordered a medium coffee in drive thru as usual paid for it and drove off, now first thing wrong the girl didn't great or mention have a good day which I find odd anyway as I proceeded to prepare my coffee I noticed it wasn't hot but barely warm . I tasted it and was extremely disappointed due to the coffee was really bad must have been a day old not sure but it was the nastiest coffee ever ... ok so no big deal I drive back to the location go to drive thru again tell the girl this is really nasty can I have another she agrees a brings another I ask is this fresh she says yes barely 10 minutes ago I say ok thanks drive off again park in the lot check the coffee and to my surprise it's the same nasty coffee as the first I can't believe she gave me the same coffee after I mentioned it was no good I proceeded back to drive thru stop a lady asked if she's the manager she mentioned yes one of them I explain the problem she says go park I said no thanks I just wanted to mention the bad experience I just had with your store I go to drive thru one last time tell the girl can I have my money back this coffee is no good only then does another lady comes to the window offers another coffee freshly brewed I decline saying no just give me my money back the manager comes to the window and says this coffee is fresh again I decline due to the fact this is not my first encounter with a coffee problem the difference is usually I am told we are making a fresh batch do you mind waiting I would have waited with no problem but the girl assured me the second time around and it wasn't, that's when she should have told me if I mind waiting for a fresh brew instead of being dishonest I know it seems like no big deal but I was off that day from work so I had the time to go back but if it was a work day, it would have started out wrong last but not least I wasn't even given the right change the coffee was 1.67 I was given 1.45 not only was I lied to but cheated as well even though it's only .22 cents just imagine how many people this might be happening to that's when small change Adds up . Signed very disappointed end up driving an extra 15 miles to another location treated, greated with quality along with have a nice day which only took about 5 minutes now I have a new location which I don't mind the extra 15 miles knowing that great service is not easy to come by this I say I've been in customer service for more than 12 yrs and I always go out of my way for my customers

Waited in the drive through for over 20 minutes and was forced to come inside after ordering. Gave me the wrong order the first time I came into the store. After reviewing my order noticed 7 items were missing. I am extremely dissatisfied with the service that has always been relatively good. I believe the mangers name was Jessica on duty I believe. The staff was very compliant but I am very dissatisfied and will probably have to look to another fast food service on the next occasion.

We ordered food at whataburger restaurant #933 in league city, tx at 7:39 p.m we were the only ones in the drive tru after waiting ten minutes they told us to pull around after another ten minutes they came out and they gave us the wrong order we had to go inside and wait for our fish sandwich to be made so another ten minutes we got home and the frys and burgers were cold and all had bad tomatoes and our buns were soggy this is the first time ever eating at a whataburger that we have had this issue this was the first time we went to this location we will not be going back to this location...

Isn't Whataburger open 24 hours, 7 days a week? Well I guess I missed the memo about the dining room being closed from 3 am to 6 am and only the drive thru is 24 hours. But what about the people who do not have a vehicle. And Whataburger is not allowed to serve people through the drive thru that are walking. I think that is very inconsiderate for people who do not own a vehicle. Even McDonald's serves people walking through the drive thru. Can you please change your policy back to the dining room being open 24 hours, PLEASE. THANK YOU

While I was waiting for my food I heard the manger on duty telling the employee to use contender to clean the drink machine and the coffee pot . There lobby table was also smelling like they used bleach on it. One of the employee even said they should not use bleach on the drinking machine and the manger replied I don't care just do it. So definitely this store is not safe to eat .

Today I went to whataburger and I ordered a number one with onion rings and a drink I was standing in line when the manger came out of the yelling at the employees as if they where dog that was un acceptable I am a work at McDonald's and a manger and how she was talking to her employees was outrageous and rude everyone could here her in the lobby then the funny thing about it is whataburger has a side that has pride love and respect right on the window that was not implied by this women what so ever when I ask the lady for her name to make a complaint she turned around and pointed to her chest and said don't you see my name tag.Just rude if she does not like her job then maybe she should find another one because from what I seen she is a rude and a unpleasant women

All 5 meals were cold and too fried to eat. This Whataburger #3 on Leopard street needs to be shown how to keep food fresh and hot meals and also learn to fry onion rings without frying them to a crisp.. this will be the last time I eat there.. disgusting.. I did not call the restaurant but would like to have this place retrained inserting drive thru and as well inside servicing. Thank you for time you can reach me at [protected] Brenda

We sat in line for at least 10 mins. and we did not mind at the thought of hot french fries coming our way. They were so cold we each tried 2 and that was all nasty nasty nasty were they. The info from receipt is as follows

Restaurant 840 gm: Jaime Zamarripa order # 544776 date 7/4/17 11:38:52pm
1Ml-WB1 md fries 1 md coke $6.54 Drive Thru 2 . we really do like to stop late night for some fries but after these I will really have to think about it if this is where I will like to stop or drive on down to another place

My name is Michael Walters-smiley I'm an employee at the whataburger store on w bell road in Glendale Arizona my employee number is 2044601 the reason for my complaint is because I am being treated unfairly by my store manager rick ontiveros and I'm not the only employee being treated unfairly our hours are being cut because he doesn't like the ways we do our jobs. He says that maintaining a professional appearance is very important yet he put me on the spot in front of every other employee and customer because he didn't like the way I was doing my job and he said and I quote "I don't pay you to goof off at work and this is why your hours are being cut" well here's the bad thing about that I have bills to pay and unfortunately getting scheduled to work one day every week for only 4-7 hours isn't going to pay my bills. This has been going on for about 3-4 months now and I am tired of it I've tried having a sit down discussion with him and he tells me no every single time so now I'm at the end of my patients and I'm making this complaint. I do call and ask for extra hours or if I'm needed because hey I live 2 minutes from the store and he tells me no that every time there is a full staff and the first few times I believed it until one day I called and asked got told the same thing so I walked in after I called and there wasn't a full staff in fact it was busy and they were understaffed. I don't know why he is hostile towards me but I want this taken care of because I'm not the only employee he does this to. Thank you and have a great day my cell number if you wish to contact me is [protected]

Ordered 4 piece chicken bites kid's meal. The kid can count. There were only 3. Waited 15 minutes in line and pd $4.50 for this. Too tired to go back. Stop eating my kid's meal. Someone needs to learn to count. And not short people on their orders, just because they think a child won't notice.
So I'll go to McDonald's from now on.
Managers should pay more attention.

Visited Location 112 at 7007 South Zarzamora and this location lacks customer service . My order is constantly wrong and incomplete. I don't particularly enjoy being asked to pull forward away from the window to get my wrong and cold food. I can go to any restaurant in town but i pick Whataburger because i love the food. Maybe its time to reevaluate and go elsewhere.

I waited 20 minutes in line for 3 chicken strips only 2 cars ahead of me. When I came to the window I asked if I could get a number to make a complaint he said he had to see if they had one and went to tell manager he came back and said the manger would come speak to me but I was already frustrated so didn't wait any longer. Cashier did not even give me a receipt.