Whataburger
Reviews and Complaints

The last 2 times that I was in the "Firewheel" Whataburger location, I received ZERO service from the manager at the check out desk. The first time was about 4 or 5 days ago and the manager who was brown skinned, I assume Hispanic was talking to a gentleman in a business suit not 5 feet from me and this went on for several minutes. He never acknowledged my presence and totally ignored me white talking to this other gentleman. No one else offered to take my order so I gave up and walked out of the store and no one ever attempted to stop me.
I came back to the same store this morning and again waited about 3 minutes and a girl fixing food in the service area saw me standing there alone and said that she would be right with me. No one else was waiting for service.
I knew that she was not going to wait on me because she had on a clear plastic apron and was preparing food. She then started calling out across the store for "Raymond" which she did about 5 times. I could see who I assumed was Raymond standing outside the back door and I was not sure what he was doing but he was not waiting on me. After about 5 total minutes of waiting, I just walked out again.
Thank you,
Pete Todora
[protected]

On 4/5/2017 5:45 to 6:40 mass confusion at the Portland Watersburger. They left off a chicken sandwich entirely, my double meat #5 only had a single patty and was cold.
We called in to get the chicken sandwich. When my son arrived they had lost the phone in replacement sandwich and had to wait for 30 minutes. The initial order took 15 minutes. Total time was almost an hour!

Friday March 31, 2017 I purchased a medium coffee at the Whataburger located at 6300 gulf freeway LaMarque Texas 77568 thru the drive - thru

Upon the employee handing me the coffee the lid came off and she spilled the coffee on my left hand. As I screamed she then corrected the lid and went to hand the coffee back to me with no concern for my burnt hand and wrist area. I asked for some napkins to wipe off the HOT coffee. Another girl had came to the window which appeared to be the Manager and the employee waiting on me advised her she did not put the lid on correctly causing it to spill on me. The girl said sorry and handed me the Coffee. Being in the drive-thru and not wanting to hold up other customers I drove off to work

upon arriving at work which is just down the road maybe a half of a mile from Whataburger - my hand and rist area was burning even more and became very red and swollen

One of my employees took pictures said just in case I might need to seek medical attention which I thought well I should let the Manager of the Whatsburger Store located at 6300 Gulf Freeway LaMarque Texas 77568 at least know what happened
I then called Whatabuger Manager on duty a female employee - Upon advising her what happened and that I might need to seek medical attention she stated the employee said she was sorry and she gave you some napkins what else do you need ! Really this is how you treat a injury long long time Whatabuger customer and my first job was working at Whatabuger in Texas City, Tx [protected]

Do to her lack of concern I advised her I would file my complaint with corporate and again didn't care

so here we are ... I have pictures if you would like to see them

I am a manager in Roanoke Texas. Today a member of your team stopped by trying to recruit my employees. This is unacceptable and unprofessional behavior. I have given the professional courtesy not to do the same to your restaurants. Of course, I don't need to go to other restaurants to recruit people because I know how to recruit properly. I am also a very ethical business woman that doesn't have to stoop to that level. Please try to ensure your management team receives the proper training and coaching so that we don't run into this same problem in the future. If you need any pointers on proper recruiting techniques, feel free to contact me. Thank you for your time.

I pulled up to the drive-through and requested a large coke with no ice, the person taking my order asked me to repeat myself. I repeated myself and asked again for a large coke with no ice. Once I received my drink I instantly noticed that it had more ice than usual. I drove home and took the ice out to find that only 1/3rd of my cup even had soda in it.

I went to Whataburger in Abilene TX #523 893 East Highway 80 and there was a young man named Mario who was either a team leader or manager didn't say on his name tag but had a kaki color shirt and was fixing his drawer he said he would be right with us which we stood there for a good 5 mins before he helped me us I mean I use to work for whataburger that's not customer service when u have 3 more team leaders in the back and one fixing a drawer and letting customers stand for 5mjns and it was not even packed in the dining area also my whatachicken bites were so dark from the oil that was not cool the oil needed to be changed and they are letting those go out like that not good and Mario didn't offer cheese for the double burger #2 patties were cold my husband said and my Texas toast was so cold I had a horrible experience there at this store won't go to that one ever again thank you hope this gets fixed

Well the only good part of the whole order was that I got it fast. But i got home and grabbed the fries and they weren't hot or even room temperature. And so I grabbed my burger and it's dripping all over my hand just from taking it out of the wrap. And it's severely smashed almost not recognizable as a burger. I've never had a problem with whataburger before. It's always been good food, fast service, friendly environment. Oh and when I was at the window before receiving my order, I was if I wanted ketchup or anything. Literally the woman said "anything" never heard that in a restaurant establishment. But I over looked it. I did tell the woman that I wanted ranch. But instead of ranch, I receive ketchup. Honestly I do not ever plan on going to that whataburger in the afternoon ever again. I'm extremely disappointed.

Hi I was eating a number 2 meal and I found a piece of sharp piece of plastic guess it was in the meat it poked my gums in my mouth I love eating at whataburger but know I don't know. I'm just lucky I didn't choke on it I reported it to the store the store is restaurant 926 114 broadhead road waxhachie tx 75165 the date was 3/21/2017 they gave me another meal to replace that one just wanted let you know thanks you for your time have a wonderful and blessed day. Jim

I went to the Whataburger on 28th and Main in Fort Worth Texas on the 21st of March at 1252pm. I was eating the burger on the way back to work when I bit into something hard. I spit out what was in my mouth and noticed some pieces of red hard rock like materials, almost like brick / tile / or slate. I thought there was a piece on my tooth but realized it had cracked a chunk off of my lower tooth.

I called the manager and explained what happened and took the food back as she requested. I gave her my information and took a picture of the pieces I found. I was offered a new burger... sorry but after breaking my tooth on one I wont be going back for another burger for quite some time.

I am going to need to get my tooth fixed and will want that taken care of.

Whataburger
109 NE 28th St
Fort Worth, TX 76164

I started going to the Whataburger on Hwy 105 in Conroe by the Conroe High School. Service is horrible. I mean the lady taking our order the first 2 days was nice but after we ordered we waited almost 25 min and I'm not kidding for our food and one of us didn't get ours so we had to wait longer. Our lunch break is 30 min. The next day we went back thinking the day before might of had been a bad day but nope same thing. When we get our food its cold so it had to have been back there for awhile. They never ever say sorry for the wait or anything. So we gave it one more chance I ordered onion rings waited 17 min I times it for them had to rush back to work. Its sad because our store is about to open and since we only have 30 minutes we don't have many places to eat at, So I guess we will be bringing our lunch. We will no longer go to that Whataburger the one on Loop 336 is heaven compared to this one!

We have been going to the whataburger in Dickinson, Texas for some years now. We went there on a Sunday [protected] around 5:30pm where we ordered on number #2 and two # 1. One of the number ones was supposed to be without onions. We got our order quickly and was able to go home to eat our meal. Once we got our food out of the bag we realized that we didn't receive a number # 2 at all instead we received three #1. All the # 1 had onions and cheese. I understand that it's my responsibility to check my order, but when we at our food it was some of the worst food I've eaten in some time. My self and my family were very disappointed. I can say being a Texan this meal would probably be my last at Whataburger.

I went to whataburger today and ordered onion rings with my meal and didn't receive any onion rings at all. I also ordered a cinnimon roll which I didn't receive. It was bad enough the service was horrible, but than to not even receive what I ordered I am beyond mad! I called the store 3 times because I can't drive all the way back there right now and no one answers.

I ordered a patty melt meal and a whataburger that had special requests which were to have only cheese pickles and ketchup for the burger and no onions or mustard. I nstead I got a whataburger without the requests, and not a patty melt but a burger with only meat, onions, lettuce and pickles. Very upsetting considering I was also charged for a patty melt and I waited for almost 10 min.

I went to Whataburger in Corsicana tx on highway 287 I was placing my order in drive thru and the girl kept saying anything else.now I used to work there me and the manager Shaun started the same day when I started.i was taught by Larry and the rest of them that u keep offering to sell other things like would u like a fresh cinnamon roll instead of anything else. Then i got home and i remembered when i looked at my burger the didn't even ask if i wanted cheese and i had got a number 2. Smh I remember when I used to love Whataburger my name is Marcus Brown one of the best workers when I was there in my opinion now if they can't do wat there told they shouldn't be there

I arrived at the whataburger restaurant 391 address 604 north highway 77 waxahachie texas 75165, I took the drive thru I arrived at approximately 8 46 and I had 4 cars ahead of me it took 10 minutes for me just to get up to the speaker to place my order. After that from the time I placed my order to the time I got my order it was 21 minutes, give or take, I didn't receive my food until 9:18 even on my ticket it shows that I didn't even get to put my order in until 8:56. So when I finally got my order which turned out to be all wrong, I asked for a manager the manager took his sweet time getting to the window and when he finally arrived at the window it's the same supervisor / manager that i've had a problem with the last three times that i've went to whataburger josh is his name. I've already went to the general manager ruben cole and told him about this supervisor that he has nothing seems to get done. I told josh can you please explain to me why my orders wrong and I had to wait in this line for 25 minutes? He then got the most rude confused look on his face and his exact words where "how is that even possible?" I couldn't believe that he just looked at me like that and spoke to me that rude and asked me such a question, I got upset and I asked him did you just get on the clock because even the little girl at the cash window apologize to me for having to wait so long but then I get up to your window and speak to you and you're asking me how that's even possible. I have never been treated so rude by a restaurant so many times in my entire life. Now for this reason and him alone I will never return to that whataburger I will drive the extra mile and a half to the next whataburger just so I can get some good service. I should never have to spend my hard-earned money on such rude inconsistent service. And I will tell everyone that will listen and everyone that I come and contact with to not go to that whataburger because that is ridiculous I am outraged. I never take the time to contact customer service or write a review on yelp like I just did I have never taken the time to do anything like that because i've never been treated as horrible as I got treated at this store.

Date: 2/15/2017 - Store location: 8700 Lakeview Pkwy, Rowlett, TX 75088. Order # 221070. I walked inside and placed a to go order at 4:39 PM and did not receive my food until 5:01 pm. It was not a large order (1 Cheeseburger and 2 Chicken sandwiches) and this is suppose to be a fast food restaurant. I was very upset that 3 other people who came in after me got their food first. When I got home the Cheeseburger was very sloppy and very dry. I have always enjoyed Whataburger and the food always taste good and fresh. I was very disappointed in the service and the stores quality of food. Will not ever go to this location again.

This woman waits tables as if Whataburger were not a fast food restaurant!
She is so loud as to be utterly obnoxious!
When she starts toward our table, she starts talking in such a loud voice so as to be heard all over the entire restaurant! She's rude, inconsiderate, and seems to think she is doing all the good, not realizing that she is actually very offensive!
She approaches the table talking over the languid patrons and just completely drowning them out so that they cannot continue their conversation! Upon turning to leave, she waits till she's halfway across the store before turning back to once again interrupt as loudly as she possibly can, whatever conversation has resumed among the languid patrons, only to once again disturb the quality of our visit there!
I find her very annoying, very offensive, and completely obnoxious!
If you don't do something about this woman, you will completely lose my patronage at your establishment! We are in there at least twice a day, during the week, and sometimes a visit on weekends! I will further steer all the patronage I can away from Whataburger if it doesn't stop!
I'm not sure what it is she thinks she is doing, but if she thinks that her behavior is a strength, it is more apt to be described as a strength gone a bit over the the top, and therefore BAD! Her greatest strength has become her greatest weakness! She seems emotionally needy, or desirous of belonging to a click very badly! Is doesn't amount to quality service as she imagines, but a deep seated need to be heard and therefore validated!
It is to be sure a detriment to the company!
I am offended! And want to see something done!
Food and 90%of the service is good, no complaints there! It's just this woman. She tells it that she has been manager in the past, so it's hard to imagine! Her name tag reads Dawn! Reign her in or remove her for your own sake!
I can tell you this, whatever establishment I see her in from this day forward, I will turn around and leave immediately!
As to dates, this has been her continuous behavior for the duration of her employment there over the last several months!
My patronage dates back to nearly 27 years, and I've never experienced anything like this before, ever!

Thru drive yesterday after I got home they had not got the order right called manager fixed it told me come thru again and they would fix it. Went thru this morning on way home got order they messed up yesterday and irder d another ta quit a because my daughter was with me. Paid for that one site at there window for 20Mins for 2 bouquets and gravy and 2 taqutas. Got home and the rest extra to quit a I paid for wasn't in the sack called back spoke with manager she must have thought it was funny because she laughed thru the conversation and didn't even seem to care that I was upset that 2 days in a row they cared more about playing and twirling there hair than to get a order right now hard is it to get a order right. 2 days in a row. I will not be going back to that what a burger they are not professional they can't get a simple order correct 2 days in a row plus they have a box of dog bus quest sitting in there drive thru not very appetizing I did take a pic of the dog food in there window if u would like to see. I love whataburger eat at the one in Burleson all the time but the one on main in Cleburne needs some Serious training on how to run a decent place I will never go back there again they have taken my last money and not given me my food

Placed and order for a #14 large with Sprite I wanted it with the gravy and bbq sauce. had to repeat the order a few times to the guy then ordered a #1 with no tomatoes with a Sprite. The guy got that one first time. That finished the first order and then we placed a second order. The second order was a double meat whatburger plain meat and cheese only. That finished the second order. We waited then got to the window and payed for the first order and the guy handed us the 2 Sprite.then waited like 3mins and he hands us the double meat plain which was perfect. We sat there for another 3-4 mins and the guy comes and ask what we were missing. We said the first order and handed him the card to pay for the second order lol right. So with the window open he yells to another employee "hey where is that #14 and #1" the guy says something but I didn't hear it then the guy asks us to pull around and he will bring us the order. we wait for maybe 5 minutes and he brings us the orders. We grab the spicy ketchup I love and leave because we just wanted to go home by now. We get down the road and I'm checking the bag. Surprise the #14 has no fries also they didn't give me the gravy. We didn't get a receipt for the first one but did for the second one.

I visit my area whataburger at least once a week order the # 13 chicken strip meal and extra gravy. I work where I do not really have time to sit down for a lunch break so after I get off shift I will stop by and pick up my favorite meal. This time my chicken strips were dryed out and fries somewhat warm, I almost felt I had receive a meal someone didn't pick up. I was extremely tired so didn't feel like getting back in the drive thru or walk in to complain. This trip for my fav meal was a big let down.