Whirlpool review: Refrigerator

We purchased our Kitchenaid refrigerator model #KRFF707ESS01, serial #F82977910 in October of 2018. In May of 2022 I noticed a off whote powdery substance under the botton freezer in the drip pan. I was finding this substance on my floor and was searching for the origin of it. I had Raliegh Appliance Repair out to see what it was and where it was coming from. He could not figure out what it was, he contacted Kitchenaid and they had no idea what it was. I called Kitchenaid in 2022 trying to resolve this and they had no clue what is could be, I asked if I could send a sample to their labs to make sure it wasn't harmful, I was told they don't have a lab. I emailed Kitchenaid in June of 2022 trying to get a recommendation of a lab to have the substance tested, with no rsponse. I just had Platinum Service out a Kitchenaid repair service, they also had never seen anything like this before and could not figure out what it was. We have a small dog and 6 grandchildren, my hope is that the substance is not harmful, our dog has developed pancreatitis in 2020, dogs will eat anything they find on the floor. I do my best to clean up the particles when I see them. There is no way to get to the drip pan to completely clean out the substance as it accumulates.

View 0 more photos