Menu
For Business Write a review File a complaint
Whirlpool

Whirlpool review: WRF560SMHV

B
Author of the review
4:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I took delivery of this fridge after waiting 90 days on March 19, 2024. By April 15th I had to get a service tech out as the fridge had stopped cooling. The evaporator was completely frozen, the defrost was not kicking in. He made som adjustments and all was OK for about 3 weeks, then the same issue, this time they changed the control board. This fix lasted over a month, then the tech came back on July 4th, 2024 for the same freezing up issue. This time a thermistor was changed. Well the tech had to come back again today, July 12th a whole 8days later to fix the same freezing up issue. Not sure what adjustments were made but supposedly it is now working. Don't know for how long though.

I must commend the service tech, same one each time. He has been very good.

Whirlpool on the other hand, not helpful at all. This fridge is a lemon and they refuse to replace it! They had the audacity to offer me a 3month extended warranty!

Desired outcome: I want a replacement fridge.

Confidential Information Hidden: This section contains confidential information visible to verified Whirlpool representatives only. If you are affiliated with Whirlpool, please claim your business to access these details.

Update by Bad Fridge
Jul 12, 2024 5:00 pm EDT

put wrong model number, it is actually a WRS321SDHB10

More Whirlpool reviews & complaints

Whirlpool - product is junk, they don't honor warranty and the customer service sucks! 258
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Whirlpool - defective clothes washers 84
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Whirlpool - beware of best buy during the christmas holiday! 284
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Whirlpool - whirlpool refrigerator found defective! 59
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Whirlpool - wpw 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Whirlpool - whirlpool dryer handle!
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Whirlpool - not working due to many drawback 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
0 comments
Add a comment
  1. Whirlpool Contacts

  2. Whirlpool phone numbers
    +1 (269) 923-5000
    +1 (269) 923-5000
    Click up if you have successfully reached Whirlpool by calling +1 (269) 923-5000 phone number 0 0 users reported that they have successfully reached Whirlpool by calling +1 (269) 923-5000 phone number Click down if you have unsuccessfully reached Whirlpool by calling +1 (269) 923-5000 phone number 0 0 users reported that they have UNsuccessfully reached Whirlpool by calling +1 (269) 923-5000 phone number
    Head Office
    +39 283 7151
    +39 283 7151
    Click up if you have successfully reached Whirlpool by calling +39 283 7151 phone number 2 2 users reported that they have successfully reached Whirlpool by calling +39 283 7151 phone number Click down if you have unsuccessfully reached Whirlpool by calling +39 283 7151 phone number 1 1 users reported that they have UNsuccessfully reached Whirlpool by calling +39 283 7151 phone number
    33%
    Confidence score
    Europe, Middle East & Africa
    +86 216 169 2999
    +86 216 169 2999
    Click up if you have successfully reached Whirlpool by calling +86 216 169 2999 phone number 2 2 users reported that they have successfully reached Whirlpool by calling +86 216 169 2999 phone number Click down if you have unsuccessfully reached Whirlpool by calling +86 216 169 2999 phone number 1 1 users reported that they have UNsuccessfully reached Whirlpool by calling +86 216 169 2999 phone number
    33%
    Confidence score
    Asia
    +55 113 566 1000
    +55 113 566 1000
    Click up if you have successfully reached Whirlpool by calling +55 113 566 1000 phone number 2 2 users reported that they have successfully reached Whirlpool by calling +55 113 566 1000 phone number Click down if you have unsuccessfully reached Whirlpool by calling +55 113 566 1000 phone number 1 1 users reported that they have UNsuccessfully reached Whirlpool by calling +55 113 566 1000 phone number
    33%
    Confidence score
    Latin America
    +1 (866) 698-2538
    +1 (866) 698-2538
    Click up if you have successfully reached Whirlpool by calling +1 (866) 698-2538 phone number 1 1 users reported that they have successfully reached Whirlpool by calling +1 (866) 698-2538 phone number Click down if you have unsuccessfully reached Whirlpool by calling +1 (866) 698-2538 phone number 1 1 users reported that they have UNsuccessfully reached Whirlpool by calling +1 (866) 698-2538 phone number
    US Customer Service
    +1 (800) 807-6777
    +1 (800) 807-6777
    Click up if you have successfully reached Whirlpool by calling +1 (800) 807-6777 phone number 0 0 users reported that they have successfully reached Whirlpool by calling +1 (800) 807-6777 phone number Click down if you have unsuccessfully reached Whirlpool by calling +1 (800) 807-6777 phone number 0 0 users reported that they have UNsuccessfully reached Whirlpool by calling +1 (800) 807-6777 phone number
    Canada Customer Service
    More phone numbers
  3. Whirlpool emails
  4. Whirlpool address
    2000 N. M-63, Benton Harbor, Michigan, 49022, United States
  5. Whirlpool social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 15, 2024
Whirlpool Category
Whirlpool is ranked 4 among 368 companies in the Appliances category
Trending companies