Whirlpool
Reviews and Complaints

Comprei um microondas Brastemp em 03/12/2005. Em janeiro de 2006, apresentou problemas, ligando-se sozinho, apresentando aviso de porta aberta. Levei-o a assistência técnica em uma cidade vizinha, 15km de minha cidade. Após a devolução, em 24 horas apresentou o mesmo problema. Orientado pelo atendente do 0800, levei o forno para outra assistência, a 57km de minha casa. Por cerca de um mês e meio funcionou bem, mas começaram a aparecer os mesmos problemas. Liguei para o 0800 e pedi a substituição do produto. A atendente me pediu para levar o forno até a assistência para ser feito o laudo do problema. Perguntei se poderia levá-lo na primeira assitência que eu havia procurado e obtive resposta afirmativa. Levei no dia 20/05/2006. No dia 27/05/2006 foi encaminhado a fábrica o laudo constatando defeito na placa eletrônica e o técnico solicitou que a empresa realizasse a troca do produto e não da placa. No dia 30/05/2006, ligaram da Brastemp, uma tal de Marli Pereira, dizendo que a autorizada que levei não era mais autorizada Brastemp! (nota: hoje 09/12/2006 ainda consta no site como autorizada! MAQFRIO Rio Negrinho SC CEP [protected]). Não quis discutir a respeito pois queria solucionar o problema, então busquei o produto e levei no dia 10/06/2006 até a outra autorizada a 57 km de casa (RECHETEC MAFRA SC) ressaltando que eu não queria o reparo e sim a substituição do bem e que queria uma posição até o dia 16/06/2006. Enviei e-mail para relatar todo o caso novamente e que queria um microondas novo pois o meu não havia durado nem 2 meses sem ter problemas. No dia 13/06/2006 ligaram da Brastemp dizendo que ainda estavam analizando se somente iriam autorizar a troca da placa. Mas eu deixei bem claro que eu não queria reparo e sim um produto novo! Neste mesmo dia retirei o produto da autorizada e comuniquei a Brastemp que somente trataria com eles pela via judicial. Para minha surpresa e mostrando claramente o desrespeito ao cliente, uma semana após retirar o produto e passar o problema para minha advogada, no dia 22/06/2006, a sra Marli Pereira ligou dizendo que a empresa decidiu pela substituição do bem. Depois de ter me feito de idiota rodando de cidade em cidade atrás de assistêcia, tentando por bem realizar a substituição do aparelho, essa senhora liga com tom de quem está me fazendo UM FAVOR em trocar uma grande porcaria que não funciona. Entretando não aceitei e estou pedindo judialmente o valor do bem (R$479,00) acrescido de 2 vezes o valor do bem em danos morais. FIQUEM ESPERTOS! BRASTEMP É UMA EMPRESA PREPOTENTE, ARROGANTE, QUE DESRESPEITA OS CLIENTES, QUE NÃO TEM A MÍNIMA VONTADE DE SOLUCIONAR OS PROBLEMAS QUE SÃO GERADOS PELA PÉSSIMA QUALIDADE DE SEUS PRODUTOS.

ENGLISH--> I bought Brastemp (belongs to WHIRLPOOLcorp) microwaves in 03/dec/2005. In January of 2006, it presented problems, leaguing themselves alone, presenting acknowledgment of open door. I took it it assistance technique in a neighboring city, 15km of my city. After the devolution, in 24 hours presented the same problem . Guided for the attendant of the 0800, I took the oven for another assistance, 57km of my house. For about one month and half it functioned well, but it had started to appear the same problems. I bound for the 0800 and I asked for the substitution of the product. The attendant asked for to me to take the oven to the assistance to be made the finding of the problem. I asked if he could take it in the first assistance that I had looked for and I got affirmative reply. I led in day 20/may/2006. In day 27/may/2006 the finding was directed the plant evidencing defect in the electronic plate and the technician requested that the company carried through the exchange of the product and not of the plate. In day 30/may/2006, they had bound of the Brastemp, one such of Marli Pereira, saying that the authorized one that I led was not more authorized Brastemp! (note: today 09/dec/2006 still consist in the site as authorized! MAQFRIO Rio Negrinho SC CEP [protected]). It did not want to argue the respect therefore wanted to solve the problem, then I searched the product and I led in day 10/jun/2006 until the other authorized 57km from my house (RECHETEC - MAFRA, SC) standing out that I did not want the repair and i wanted the substitution of the good and that wanted a position until day 16/jun/2006. I sent email to tell the case all again and that it wanted a new microwave therefore mine it had not lasted nor 2 months without having problems. In day 13/jun/2006 they had bound of the Brastemp saying that still they were analyzing if they would just authorize the exchange of the plate. But I left well clearly that I did not want I repair but a new product! In this exactly day I removed the product of the authorized one and communicated the Brastemp that would only deal with them for the judicial way. For my surprise and showing the disrespect to the customer, one week clearly after to remove the product and to pass the problem for my lawyer, in day 22/jun/2006, Mrs. Marli Pereira bound saying that the company decided for the substitution of the good. After having done me of idiot twirling of city in city behind assistance, trying for good to carry through the substitution of the device, this lady binds with tone of who is making a FAVOR in changing a great nastiness to me that does not function. However I did not accept and I am asking for the value of the good (R$479,00) increased of 2 times the value of the good in pain and suffering. BE SMART! BRASTEMP ( belongs to WHIRLPOOL corp) IS A PREPOTENT, ARROGANT COMPANY, THAT DISRESPECTS THE CUSTOMERS, WHICH DOES NOT WANT TO SOLVE THE PROBLEMS FOR THE POOR QUALITY OF ITS PRODUCTS.

In March 2006 I purchased a very expensive Whirlpool Duet washing machine. I moved into my new home and started using the machine in May. Today, on November 29, 2006 I washed a load of delicate clothes (a small load) only to hear water gushing all over my laundry room floor. It took me an hour to clean the floor, an hour to wring the clothes out and it took the Whirlpool dryer also purchased at the time over two hours to dry them. A pair of nice pants and a blouse was ruined of course and will never be useful again.

I called Lowe's where the washer was purchased who gave me a list of three Whirlpool dealers who would come out and service the machine since obviously it was under warranty. To my surprise after calling the Whirlpool dealers the first appointment is six days from now. I called Lowe's and the manager said "Oh Well, Lowe's didn't make it", and that is how it has ended.

I have broken my fingernails and my back cleaning up my new floor, I have used tons of electricity trying to dry the clothes, and I have ruined half of those clothes. Whirlpool buyers BEWARE.

I bought a Whirlpool Gold refrigerator side by side with freezer in Aug. of 2005 at Lowe's in 2005. From the start the freezer had an ice cube problem. I called for service 3 times for the same problem. Ice wouldn't dispense, it leaked water and ice would stick up in the ice cube maker in the freezer maker in the freezer part itself. I took the extended warranty knowing that if this need service when the refrigerator/freezer was less than a month old it would continue to be a lemon. At less than a year old I can again for the 3rd service call. For the same 3 prolems. I got service and was told the whole refridge needed replacing because the part needing replacing was part of the actual freezer. I called whirlpool and was told I had to wait one business day. I waited and called again, I was told tha was wrong I had to wait 3 to 5 business days, I called a week and a half later and after being on hold for 10 minutes was told this was not part of their lemon law that this part of the freezer was not repairable and not part of their lemon law and I could live with it. Not... I haven't had dispensed ice for the year and 14 months since I've had this lemon of a fridge, what can I do. I'm totally frustrated and totally disgusted with Whirlpool.

Leslie

Visalia, CA 93292

We bought a Whirlpool gas oven/range for $1,200. Within the first 16 months, we have had five major repairs for the same problem (over overheats to super high temperatures and then shuts itself off, error codes E2 F3 or E0 F2). Neither PC Richards nor Whirlpool will do anything to help. Whirlpool says it’s not their problem since it is now past one-year warranty expiration. I pointed out that the first four repairs, which all occurred within the first year, did not actually fix the problem. They basically said, “tough.” They will not replace it, and I am stuck with an oven that stops working every three months, and stays broken for a week each time while I wait for a technician to come temporarily “repair” it. I will never buy another Whirlpool or Kitchenaid appliance.

Repairs:

October 8, 2005 - Whirlpool Technician replaced sensor and control

November 28, 2005 – Whirlpool Technician ran diagnostic, but could not find the problem. Told me not to run it at the same time as the dishwasher or microwave!

February 1, 2006 – Whirlpool Technician replaced the thermostat

June 8, 2006 – Whirlpool Technician hard wired the sensor connection.

October 17, 2006 – PC Richards Technician came without parts. Did nothing. Will return sometime to replace the thermostat and sensor again.

PC Richards Route 17, Paramus NJ
Whirlpool, Benton Harbor, MI

I purchased a duet washer at Lowes on 9/05. I have followed all manufacturer's instructions for the care of my washer. I have a septic tank odor coming from the water that washes my clothes for 1 month. Have followed Whirlpools recommendation to resolve the issue but did not help. Have had 2 techs come to tell me that all front loaders do this and that I have to just live with it . The last tech said he sees it everyday. This is a gross misrepresentation for the consumer. Good money is spent for a quality product in addition, to a health hazard. I feel all consumers should be made aware that this is normal occurrence and the manufacturer should be held responsible for the health hazards potential this has. I also feel Lowes should not risk their reputation as a "family store" to sell products that can cause great harm to their consumers.

The accident involved a 9 year old child who stuck his hand into the ice chute of an ice maker / refrigerator in order to free up ice. The minute the kid had his hand up the ice chute, the machine suddenly started working and cut into the childs fingers. Immediate surgery could not prevent permanent damage.

I would like to know if such incidents have happened before in the US. I would greatly appreciate any help. I firmly believe that such ice makers have no place in American kitchens. Please contact me via email or at 917 250 2sss.

I am an absolutely disgusted customer of Whirlpool India. I purchased a Whirlpool refrigerator Last Year.
Within a year it stopped cooling thus we registered a complaint. The executive came and after checking, mentioned that gas fil.ling needs to be done and did. It worked OK for One month and again stopped cooling. And again and executive cae and filled up the gas but this time even Fan was n ot working thus for he said dont switch on the fridge and another executive will come tommroqw to change tyhe same. Then again a person came and changed the Fan. Next week it again stopped cooling.

Anticipating your earliest reply on that,

A disgusted customer.

I just purchased a brand new side by side whirlpool refrigerator with ice maker in the door and water. All is well with the water and ice, but at almost 3 weeks, yes WEEKS my compressor is shot. My brand new kitchen set is ruined. I also purchased a new dishwasher at my local appliance store, and I am with out a refrigerator for three days due to the 4th of July falling on a Tuesday. I can not believe a product with such a prominent name has crapped out at such a horrible time with wasting almost $60 in meats and other misc. condiments, etc. And NO Whrilpool will not eat my loss in food, they are directing the distributor to eat that cost. WHAT A WASTE!