Whirlpool’s earns a 2.8-star rating from 1256 reviews, showing that the majority of appliance users are somewhat satisfied with their home appliances.
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multiple problems!
I purchased a Whirlpool Calypso washer about three years ago. I had about 8-10 service calls on it in a 1 year time frame due to many problems. Best Buy replaced it under the Lemon Law last year with same model at my request. I had purchased the extended warranty which was pricey! The same model, round two, had the exact same problems with the U joint...
Read full review of Whirlpool and 10 commentsI'm totally frustrated and totally disgusted with whirlpool!
I bought a Whirlpool Gold refrigerator side by side with freezer in Aug. of 2005 at Lowe's in 2005. From the start the freezer had an ice cube problem. I called for service 3 times for the same problem. Ice wouldn't dispense, it leaked water and ice would stick up in the ice cube maker in the freezer maker in the freezer part itself. I took the extended warranty knowing that if this need service when the refrigerator/freezer was less than a month old it would continue to be a lemon. At less than a year old I can again for the 3rd service call. For the same 3 prolems. I got service and was told the whole refridge needed replacing because the part needing replacing was part of the actual freezer. I called whirlpool and was told I had to wait one business day. I waited and called again, I was told tha was wrong I had to wait 3 to 5 business days, I called a week and a half later and after being on hold for 10 minutes was told this was not part of their lemon law that this part of the freezer was not repairable and not part of their lemon law and I could live with it. Not... I haven't had dispensed ice for the year and 14 months since I've had this lemon of a fridge, what can I do. I'm totally frustrated and totally disgusted with Whirlpool.
Leslie
Visalia, CA 93292
over overheats to super high temperatures
We bought a Whirlpool gas oven/range for $1,200. Within the first 16 months, we have had five major repairs for the same problem (over overheats to super high temperatures and then shuts itself off, error codes E2 F3 or E0 F2). Neither PC Richards nor Whirlpool will do anything to help. Whirlpool says it’s not their problem since it is now past one-year warranty expiration. I pointed out that the first four repairs, which all occurred within the first year, did not actually fix the problem. They basically said, “tough.” They will not replace it, and I am stuck with an oven that stops working every three months, and stays broken for a week each time while I wait for a technician to come temporarily “repair” it. I will never buy another Whirlpool or Kitchenaid appliance.
Repairs:
October 8, 2005 - Whirlpool Technician replaced sensor and control
November 28, 2005 – Whirlpool Technician ran diagnostic, but could not find the problem. Told me not to run it at the same time as the dishwasher or microwave!
February 1, 2006 – Whirlpool Technician replaced the thermostat
June 8, 2006 – Whirlpool Technician hard wired the sensor connection.
October 17, 2006 – PC Richards Technician came without parts. Did nothing. Will return sometime to replace the thermostat and sensor again.
PC Richards Route 17, Paramus NJ
Whirlpool, Benton Harbor, MI
a gross misrepresentation for the consumer
I purchased a duet washer at Lowes on 9/05. I have followed all manufacturer's instructions for the care of my washer. I have a septic tank odor coming from the water that washes my clothes for 1 month. Have followed Whirlpools recommendation to resolve the issue but did not help. Have had 2 techs come to tell me that all front loaders do this and that I have to just live with it . The last tech said he sees it everyday. This is a gross misrepresentation for the consumer. Good money is spent for a quality product in addition, to a health hazard. I feel all consumers should be made aware that this is normal occurrence and the manufacturer should be held responsible for the health hazards potential this has. I also feel Lowes should not risk their reputation as a "family store" to sell products that can cause great harm to their consumers.
onions34@aol.com
The above address posted that she was going to contact her lawyer and wanted others to join her in a class action. I have the Duet washers too and it really appears to be crap. We are using baking soda with our clothes in washing along with cleaning the washers inside seal, the rubber part that seems to catch all the clothes with bleach. This shouldn't have to be this way with this expensive a product.
Aaron
I would love to get into a class action lawsuit for the same problem. Someone needs to organize one. This mold issue it terrible.
serious accident with whirlpool refrigerator / ice maker
The accident involved a 9 year old child who stuck his hand into the ice chute of an ice maker / refrigerator in order to free up ice. The minute the kid had his hand up the ice chute, the machine suddenly started working and cut into the childs fingers. Immediate surgery could not prevent permanent damage.
I would like to know if such incidents have happened before in the US. I would greatly appreciate any help. I firmly believe that such ice makers have no place in American kitchens. Please contact me via email or at 917 250 2sss.
refrigerator not working
I am an absolutely disgusted customer of Whirlpool India. I purchased a Whirlpool refrigerator Last Year.
Within a year it stopped cooling thus we registered a complaint. The executive came and after checking, mentioned that gas fil.ling needs to be done and did. It worked OK for One month and again stopped cooling. And again and executive cae and filled up the gas but this time even Fan was n ot working thus for he said dont switch on the fridge and another executive will come tommroqw to change tyhe same. Then again a person came and changed the Fan. Next week it again stopped cooling.
Anticipating your earliest reply on that,
A disgusted customer.
R/sir
I perches refrigilator company of kenstar in the date of
*, oct, 2009 the name of castamer is frah naaz azmat khan
model no of REF NCE 173 BR-RDA but ref comprasioer will be fail in date of [protected] its will be come in waranty period
but our problem is our bill miss from our house I perches refrigilator from M.V.Sales and vidiocon distributor near city police station Akola maharashtra pleace give me any sagetion
and repair our ref imidiatly
our add = Irshad khan ab rehman Khan
near Dr, Zakir Hussain urdu pri school
sailani nagar old city Dabki Road Akola
maharashtra mob [protected]
[protected]
whirlpool refrigerator ff26B/2010 refrigerator no 11903 is not cooling
refrigerator not working
I am purchase a whirlpool refrigerator in the year 2001, 265 ltrs, they starting haress me and always i have complin but not respond me earlier, at present i am complain for water leakege in the inner side of fridge, those complin no is 14445, Dt:-22.6.10 and the service men(Mr, S.Sadhu Khan) is come on 26.6.10 and clean the pipe they said, and received the service charge and go, after one days i got the problem is not solved, I am so many times reminder to customer care to send your service men again, but they told my service is going in your houe today or tommorrow, The customer care representative is (1)miss paromita, (2)Mr Dubey, till today 14.7.10.where i solved my problem i dont know.
Thanking You
Rajiv Kumar Gupta
[protected]
I took a new refrigerator from your Whirlpool go down Kalamassery,Kerala,India.The refrigerator was 180 genius model.But on the very first day there was a complaint for the fridge.There was no cooling inside the fridge and they was not ready to replace it.
Copy of Notice sent to Whirlpool of India Limited:
Whirlpool of India Limited
A - 6 Vaitalik, USO Road
Qutab Institutional Area
New Delhi 110 067
Dear Sir,
Under instructions and on behalf of our client Mr. Adarsh Chugh s/o Late Shri B.R.Chugh resident of 65 - A Taj Road, Agra 282 001, we have to serve upon you with the following notice :
1. That our client purchased one Whirlpool Refrigerator Model 6562 Serial no. INK [protected] 310 Litres on 09-07-2003 from Bharat Agencies 19 - A Taj Road Sadar Bazar Agra Cantt 282 001 Vide their bIll no BVBA / 627 dated 12-07-2003 and paid an amount of Rs. 12701/- for the same.
2. That soon after the purchase of the said Refrigerator, our client observed that the Refrigerator was giving problems and the same was brought to the notice of the concerned dealer who agreed that it was a manufacturing Defect and our client was assured about the problem that the same would be attended shortly. Similar assurance was given by Whirlpool India Authorized Service Centre Agra .
That thereafter our client had been making repeated requests to your Company as well as your Dealer to do the needful but in vain. Our client made these requests at least on 4 occasions verbally as well as in writing during the past three years and he is in possession of the copy of communication got hand delivered to your dealer.
3. That in the normal course of business, the needful should have been done within 15 days from the date of our client's original complaint. Now since the past 4 days the refrigerator has stopped working altogether. On enquiry the representative of the dealer mentioned that the Compressor of the Refrigerator would have to be changed. Had timely action been taken this situation would have not arisen.
4. That our client fails to understand why no action was taken on his several verbal and written requests for timely redressal of his grievance.
5. That as a result of negligence on the part of Whirlpool of India Limited and their Authorized dealer, our client and his family have undergone continuous mental torture and agony apart from loss of face and financial loss.
6. That had our client ever visualized that such a reputed Company like yours would be providing inefficient services, he would have given a second thought prior to purchasing products of your Company.
7. That as a result of lapse on the part of you noticee, our client feels cheated on account sub standard services and Unfair Trade Practices being followed by you noticee of repute and our client had never in his wildest dreams thought that he would be provided with such deficient, sub standard and poor services as a consumer. He has never been favoured with any proper reply in this matter in response to his verbal and written requests. It would also not be out of context that our client apart from this met the Branch Manager of your Service Centre too personally in this matter who too failed to provide any relief.
8. That from the above facts it is very clear that people managing the Company are highly incompetent and unable to keep a track on the services being provided to the consumers and Junior cadres play their superiors on a sustained basis which should be a matter of great concern.
9. That you are herewith called upon by means of this notice to look into the matter for removal of the grievance of our client forthwith and give suitable and satisfactory explanation within 7 days from the date of this notice as to why the Complaint of our client was not attended to for such a long period.
You are FURTHER called upon to make payment of Rs. 25,000/- ( Rs. Twenty Five Thousand )towards mental torture, agony and loss of face suffered by our client because of deficient services ALONG WITH Rs. 5500/- ( Rs. Five Thousand Five Hundred ) being the cost of this Notice, within seven days hereof, failing which our client shall be left with no option than to take up the matter at various relevant platforms and also take suitable legal action,entirely at your cost and risk, without any further reference to you, of which please take a note.
A Copy of this Notice has been retained for records.
( Arun Khurana )
Advocate
===========================
M.M.Khurana
Replied
no whrilpool will not eat my loss in food
I just purchased a brand new side by side whirlpool refrigerator with ice maker in the door and water. All is well with the water and ice, but at almost 3 weeks, yes WEEKS my compressor is shot. My brand new kitchen set is ruined. I also purchased a new dishwasher at my local appliance store, and I am with out a refrigerator for three days due to the 4th of July falling on a Tuesday. I can not believe a product with such a prominent name has crapped out at such a horrible time with wasting almost $60 in meats and other misc. condiments, etc. And NO Whrilpool will not eat my loss in food, they are directing the distributor to eat that cost. WHAT A WASTE!
The complaint has been investigated and resolved to the customer’s satisfaction.
Thank you for your review. We are sorry to hear of your Refrigerator concerns. We would like to inquire further about your review with you. Please email us at Whirlpool_Reviews@whirlpool.com with your name, phone number, street address, zip code, model & serial number, and date of purchase, the website that you submitted your inquiry, and a brief description of the issue. We look forward to your reply.
Thank you.
Whirlpool® Social Care
Order number: [protected]
The delivery got cancelled by delivery company 2 times!
The new delivery date is already 5 weeks late than the order date.
And the 3rd delivery date subject to cancel again, no guarantee at all.
Please ensure an earlier delivery time!
The unit has power but will not work. The oven will not get hot while the microwave works. Model#WOC54ECOHS20
Series #DB1413488
Compressor not working. Within warranty period. Please do the needful. My contact Number [protected].
“one of his appliance experts” to help us. Waited 10 minutes and nobody showed up. Finally a lady came to us and said she didn’t know much about appliances but would help. Had the model number (FFUE2022AW) with me. 330 NE Northgate Way, Seattle, WA 98125
WHIRLPOOL CORPORATE COMPLAINT OFFICE
910.469.1300
Whirlpool WMH53521HZ06 sensing function caused an explosion in the microwave, which blew open the door with scalding hot water shooting everywhere and the only thing in there was a glass of water!
I made this YouTube video of the aftermath of the explosion:
https://youtu.be/wkntmU0bxnw
I just purchased this gas stove. I was baking potatoes at 400 degrees. When I reached down to pull out a pan I nearly burnt my hand! It was so hot I had to use a pop holder to get it out...
This is a law suit ...
Whirlpool and Lowe's sold a broken washer to me and they kept delaying to fix it.
I purchase two water filter in February the company cashed my check on 02/07/23 of $97.52 check # 7392 with JP Morgan Chase Bank. The filters did not work so I called and was sent 2 more. They did not work either. So, I called to get a refund. But was told that I would not get a refund as I was passing the 30-day refund time frame.
Because I waited over the 30 day limit to open the box containing a severely damaged Whirlpool dishwasher they will not replace or repair it so I end up with a $700 boat anchor. The dealer that I purchased it from said the same thing.
A Disabled Veteran
More energy using daily.. please contact [protected]
Whirlpool Reviews 0
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Whirlpool phone numbers+1 (269) 923-5000+1 (269) 923-5000Click up if you have successfully reached Whirlpool by calling +1 (269) 923-5000 phone number 0 0 users reported that they have successfully reached Whirlpool by calling +1 (269) 923-5000 phone number Click down if you have unsuccessfully reached Whirlpool by calling +1 (269) 923-5000 phone number 0 0 users reported that they have UNsuccessfully reached Whirlpool by calling +1 (269) 923-5000 phone numberHead Office+39 283 7151+39 283 7151Click up if you have successfully reached Whirlpool by calling +39 283 7151 phone number 2 2 users reported that they have successfully reached Whirlpool by calling +39 283 7151 phone number Click down if you have unsuccessfully reached Whirlpool by calling +39 283 7151 phone number 1 1 users reported that they have UNsuccessfully reached Whirlpool by calling +39 283 7151 phone number33%Confidence scoreEurope, Middle East & Africa+86 216 169 2999+86 216 169 2999Click up if you have successfully reached Whirlpool by calling +86 216 169 2999 phone number 2 2 users reported that they have successfully reached Whirlpool by calling +86 216 169 2999 phone number Click down if you have unsuccessfully reached Whirlpool by calling +86 216 169 2999 phone number 1 1 users reported that they have UNsuccessfully reached Whirlpool by calling +86 216 169 2999 phone number33%Confidence scoreAsia+55 113 566 1000+55 113 566 1000Click up if you have successfully reached Whirlpool by calling +55 113 566 1000 phone number 2 2 users reported that they have successfully reached Whirlpool by calling +55 113 566 1000 phone number Click down if you have unsuccessfully reached Whirlpool by calling +55 113 566 1000 phone number 1 1 users reported that they have UNsuccessfully reached Whirlpool by calling +55 113 566 1000 phone number33%Confidence scoreLatin America+1 (866) 698-2538+1 (866) 698-2538Click up if you have successfully reached Whirlpool by calling +1 (866) 698-2538 phone number 1 1 users reported that they have successfully reached Whirlpool by calling +1 (866) 698-2538 phone number Click down if you have unsuccessfully reached Whirlpool by calling +1 (866) 698-2538 phone number 1 1 users reported that they have UNsuccessfully reached Whirlpool by calling +1 (866) 698-2538 phone numberUS Customer Service+1 (800) 807-6777+1 (800) 807-6777Click up if you have successfully reached Whirlpool by calling +1 (800) 807-6777 phone number 0 0 users reported that they have successfully reached Whirlpool by calling +1 (800) 807-6777 phone number Click down if you have unsuccessfully reached Whirlpool by calling +1 (800) 807-6777 phone number 0 0 users reported that they have UNsuccessfully reached Whirlpool by calling +1 (800) 807-6777 phone numberCanada Customer Service
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Whirlpool emailsnar_customer_solutions@whirlpool.com100%Confidence score: 100%Supporthelpdeskindia@whirlpool.com100%Confidence score: 100%SupportORMSupport@whirlpool.com100%Confidence score: 100%Support
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Whirlpool address2000 N. M-63, Benton Harbor, Michigan, 49022, United States
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
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I also purchased this product and I'm not satisfied with the length of warranty and for the amount of money paid I feel the Ice machine and dispenser should have lasted a minimum of two year. Had I known what I know now I would have kept my old "kenmore" fridge that was in our home nine year ago when we purhcased it. The fridge worked excellent and the only reason we switched it out was to upgrade to the "stainless steel". I am totally frustrated with this company and would not/ will not recommend anyone purchase it. In fact I am going to be replacing all my whirlpool appliances with something else.
Roxanne