Whirlpool
Reviews and Complaints

Brand new refrigerator died after 3 weeks. Major runaround from whirlpool. Repair can’t happen for 4 weeks so I am living out of a cooler. NOW the brand new microwave died.

Seriously?

All whirlpool says is sorry yiu have to wait for the service tech to come out in a month and then they will probably order parts and have to come back and install. So we are looking at 2 months probably.

They shouldn’t treat people this way

In July of 2018, I purchased new appliances, including a Whirlpool washer, dryer, and the above-mentioned refrigerator. Less than 2 years later, the washing machine stopped working, so I contacted Whirlpool and was told it was no longer under warranty. I replaced it with another Whirlpool washing machine. A few months later, my above-referenced refrigerator stopped making ice and the freezer was not cold enough. Complete Appliance Service came out and addressed the issue and told me it was under warranty. I contacted Whirlpool, and after first being told it was not under warranty, I referred them to the website's sealed system failure and the additional 2 to 5-year warranty on the refrigerator. They put me on hold and came back to say that it was, in fact, under warranty. They sent their own technician, who temporarily fixed the refrigerator after returning. The ice maker never produced properly, and we have never been able to store ice cream in the freezer. Last September, it got worse, and I contacted my Home Warranty company. After months of them replacing other parts, it still does not work. I contacted Whirlpool again and was assured that it was still under warranty and that I would not be charged a service fee yet again. The assigned technician came on 4/19/23 and said it is not under warranty and wanted $129 payment. I called Whirlpool yet again and was told that yes, it was under warranty but that I would have to pay the service fee. I asked for someone else to contact me since I was told I would not have to pay the fee. I was then contacted by someone else who told me that nothing would be covered by the warranty. The Whirlpool website shows in multiple places that sealed system parts are covered with no reference to particular model or serial numbers. In one of the areas, it does refer to bottom freezer French doors as one of those covered. I am appalled and saddened by the poor quality of Whirlpool products and, quite honestly, the fact that they cannot be depended on to last even 5 years, considering the cost, is horrifying.

I purchased the above machine on June 16, 2022 at Lowe's in Redding, Ca.

It broke down the following month in July 2022. I called Lowe's immediately and because it was not returned within 24 hours they referred me to call Whirlpools warranty department since there is a 1 year warranty. Whirlpool was very little help as we do not have an appliance service in my area. I live an hour from Redding in Weaverville, Ca. Finally on 8-17 Whirlpool said that Carmona's Appliance would do the repair. On 9-14-22 a Carmona's repairman came out and looked at the washer and ordered the part. Now in the meantime, I am having to go to the laundromat on week-ends to do laundry for a 6 person family in addition to being a full time working mom. The part was delivered to Carmona's in mid November but they were not able come out until 12/29/22 to do the repair. The machine again broke down the first week of April and Whirlpool again has no repair person to send out. Whirlpool said they would refer this to a Special Dept but to date I have heard nothing. You cannot imagine the inconvenience this has caused me. I purchased a Whirlpool because of the wonderful reviews and your reputation. I have since done some research on this particular washing machine and this issue I am having is not unique. This is a defective part that will keep breaking.

Started having trouble with my washer on March 17th, 2023. Let my husband know that Saturday morning, the 18th. He contacted the WP service department that day and we had to wait for a tech to call us back the next week. A person finally came out on Friday, March 24th, spent 2 mnts and said he would need "several parts" to repair the washer, OR WP might replace the machine since it was within months of the EXTENDED Warranty expiring. My husband has made call EVERY week to get info on how much longer it may be before we can have our washing machine repaired. I am disabled and it is VERY difficult to have to bring loads of clothes to family members' houses or a laundry mat. My husband and daughter wear uniforms to work, in addition to my son having school uniforms and baseball. Anyone who's had to go without a washing machine has to see where I am coming from. My husband called this past Friday and spoke with a tech who said they are still waiting on "some parts." It is truly sad that WP doesn't make products for hard working middle class families that lasts longer than 4 years. The only good thing with this is we did PURCHASE the EXTENDED WARRANTY, which has actually been a nightmare b/c in addition to the month NOW that we have been without a washer, we've had to buy MORE GAS to transport our clothes all over to to be washed.

I purchased a BRAND NEW refrigerator that is not working and broke. Since it is new, it is covered under the manufacturer’s warrantee. The part that is need is on back order and they have NO IDEA when it will come in. I have already been without a refrigerator for 13 days. How can they expect anyone to live without a life necessity like a refrigerator?!? NO ONE from Whirlpool can tell me when this part is expected or how long they believe it is humane to be without a refrigerator. I have never been treated so poorly. I have been promised calls and no one contacts me back. Please help. I just need a working refrigerator. What a joke this company is…….

Dishwasher was purchased 2/11/23 and delivered 2/12/23. This dishwasher has never completed a cycle without leaking. It was serviced by Aries Appliance 3/6/23, 3/21/23, and 3/27/23 including 2 parts replacements. After the parts replacements on 3/21/23 the dishwasher leaked worse.

Aries Appliance claimed the d/w was not installed evenly and a kink in the drain hose. Our licensed contractor uninstalled and reinstalled it but there was no kinks in the drain hose and the d/w is leveled, but it still leaks.

This leaky, defective dishwasher can potentially cause toxic mold and mildew growth and thousands of dollars in damages.

The Wash machine was purchased at Home Depot on 7-9-2019 at 770 Jefferson Rd. Rochester NY 14623. It was registered on [protected].

We called for service from Register Appliance Service, 349 W. Commercial Street, East Rochester NY 14445, because it was making a continual clicking sound when draining, and getting worse.

We were told that the machine needed a new transmission at a cost of $641.70.

The average wash machine should last between 10-14 years and this is not even 4 years old. This was definitely not expected after such a short time and doesn't speak well to the quality of Whirlpool and this is machine was obviously faulty and lemon. Whirlpool needs to consider getting this covered under the warranty as this is unacceptable.

I bought an amana top load washer from lowes on line on 2/10/2023. It was installed in a new house on a level concrete floor and has squealed from the first use. Amana instructed me to run a few more loads thru it and it would stop. It did not. It is louder. I let one of the customer service people listen to it and they said it sounded like a bearing. It now also shakes on the spin cycle. They do not have good service providers in my area. They have one provider who comes here one day a week. They cancelled the appointment with me today. 10-2 and they called me at 10:59. It cost me a days pay at work and will cost me another to reschedule it. Ihave asked for a refund from whirlpool and lowes and neither will give me one. I either have to listen to the abominable screeching or take my clothes to a laundromat. It has allready cost more than the machine is worth.

Hi,have purchased a refregreitor ome month back.After installation it was noticed that there was a dent on the door which we informed to the dealer.This is actually a manufacturing defect.

The dealer name is Raipur Electronics pvt ltd Asansol,WB.(invoice copy attached)

However we were assured that the complain has been forwarded to seniora and will be resolved and the item will be replaced.But till now nothing has happened and today when enquires it was told that it cannot be replaced as we have signed on the installation report and no such issue was reported then.

Yes we have signed but the sunt waa not viaivle when you look from near by but its viaible when seen from far away.

This is what was cimmunicated but no response.

We were in the impression that Whirlpool is a branded and a reputates brand in the marked who cares for its customers,but seeing the response and just denying feel it was a wrong decision to purchase whirlpool.

If such is the response and post sales service then we will not rebuy any whirlpool goods nither recomment any one.

Hope to get some positive response.Otherwise have to file a legal complain.

Mobile no [protected]/[protected]

Email [protected]@rediffmail.com

Purchased the Whirlpool Washer WTW8500DC and matching Dryer WED8500EC from Lowe's on 11-11-2018 and have already had to replace the washer (July 2022 after two repairs) and have had to repair the dryer twice (April 2021 and March 2023). That's 2 years and 8 months of usage for the washer before replacement and two costly repairs on the dryer in less than 4-1/2 years. The washer lid broke within one year of purchase. The lid had a very low quality plastic connector to the washer that broke and the cost to replace the lid was half of the total washer cost.

We were told by Lowe's that Whirlpool made a good product and they had minimal complaints from customer's on the Whirlpool products they sold. Not true. It's been a costly nightmare for us. Attached are the receipts (2) for the Dryer repairs and the receipt for our new LG washer we bought to replace the Whirlpool washer. Also attached is the original receipt from Lowe's for the Whirlpool washer and dryer. All these repairs are from normal washer and dryer usage. Thank you for anything you can do to remedy this issue.

This equipment was purchased on 2/24/2020 and my nightmare began 09/2020 the icemaker stopped working My first claim was

09/2020

02/2021

08/2021

08/2022

01/2023

02/2023

03/2023

They have changed all the parts related to the icemaker to the door. Today 03/312023 never think to hear this that where the refrigerator is located the cabinets are affecting the freezing of the icemaker line located at the door and that is the reason.

Well, I think this was the last thing I could hear under this sky everything is possible, what I want is to solve the problem at once. I settle for being given a new fridge even if it is for less value than I pay

Dec 2022 Deli Drawer board and harness had to replaced, which cost $775.00

March 2023

Control Electric board, the dual valve, the filter head, and the rear power supply harness to the tune of $710.00

We purchased this beautiful refrigerator in Feb 2017 from Best Buy in Columbus Ohio for $4000.00

The ice machine stopped working a year ago and I am just now having this fixed.

I have not invested $1485.00 in a six year old refrigerator. I have always liked Kitchen Aid products but this is ridiculous!

Bought a home 4 years ago, and once the GE STACKABLE failed I thought I was up grading to a whirlpool. Two years go by and happy with the stackable I buy a36” 1/2 French with freezer drawer. Going well with whirlpool. Now my washer won’t spins cycles. Contact whirlpool and they can’t find my warranty info on the stackable washer. So I do my own research and figure it’s the card ($400) and found if I wash in the washer cleaning cycle with doing the spin cycle last is the best it’s going be.

Well now I’m looking for a lap gas range with air fryer, 5 burner etc.

Now the misses says let’s keep it all the same brand.

I said I would agree f it wasn’t for the whirlpool stackable washer failing in less the. 3 years and when reach out to whirlpool get no response cause they can’t find my warranty!

I say LG! Please help my wife prove me wrong!

I purchased a refrigerator February 2022, one month later the unit stopped working. I called customer service and they scheduled a service company to come out and repair the unit. 7 scheduled visits later that 2 were a no show the unit was still not working correctly and was running 24 hours a day. The service technician told me that was normal, the unit was also making loud hissing and grinding noises that the technician also said was normal. After reading the reviews for this company (Paradise Appliance) all were 1 star with the same stories and frustration I was experiencing. I called customer service again and requested a different company (Prompt Services) only to continue with the same experience, they also have terrible reviews. The unit is no longer working at all, the lost food products and time off from work has now exceeded the cost of the unit x4. I am hosting a party with 150 guests in 2 weeks and customer service says I have to wait for the service company, the service co is non-responsive. After 13 months of a faulty unit, service companies that are incompetent and customer service department that doesn't care I am now forced to go out and purchase a new refrigerator.

Our built-in microwave oven combo is not working after only 1.5 years. This seems a bit ridiculous given that it cost over $2000. The power went out at our house and when it came back on the control panel on the appliance is locked. When attempting to unlock it, it immediately locks right back. After reading online, this appears to be a common issue with this appliance. It needs a new control panel which is hundreds of dollars. If this is a known issue on the appliance why is there not a recall? Am I going to have to replace this part anytime the power goes out? I will never buy another Whirlpool appliance.

On February 24, 2020 I bought a refrigerator for the cost of 1077.00 36 inch side by side, so since October 2020 I have been living a nightmare with the icemaker, they have replaced it from the new door to the icemaker engine and today I have to buy ice packs I need them to replace my fridge with a less sophisticated

I do not understand why no technician finds you what the problem is if you already replace the complete door and other additional parts have to think that the problem is not in the door my common sense tells me

I bought a Maytag dryer model number is above and it ran for one 15 minute cycle then would not work again. I gently pushed the power button and the first light lit up but when I pushed and held the start button the light would not light up across the rest of the lights and it would not work. The place I purchased it at came over after a week and checked the dryer, It would not work for them. So, they replaced it after a few days with a new one exactly like the one I had first purchased. The guys who brought it second new dryer over tried it out two or three times and left. I had not done any laundry so I did a load and the second new dryer would not come on, It did the same thing the first one did and still will not come work. Please help me with this, why is the happening. I have always trusted this brand but this is aggravating. Is it a computer problem and can it be fixed. I just got these two in the past week. Two that will not work, I am so disappointed with Whirlpool. I have had to go to the laundry mat to dry my clothes and will continue to do so until I get a dryer that works. Please stand behind your brand name.

We purchased the Maytag Aqualift oven in August 2022. We had a Kitchenaid self cleaning oven that worked perfectly, so when it was time to replace it, we researched Maytag/Whirlpool as it also manufactures Kitchenaid, which was unavailable for fast delivery. This was the biggest mistake. We thought the reputation of Whirlpool would stand alone for quality but were we so very wrong.

The Aqua lift self cleaning is definitely false advertisement. The only way to get this model self cleaned is if I, the homeowner, clean it by hand. After much effort, I have it respectable, but feel this is above and beyond misleading at the consumers expense. Major expense!

Maytag dishwasher. (SN FB 1201808) Out of service since 1/26/23. Premier Appliance [protected]) service (2/4) indicated that defective filter in sump needed to be replaced. I am told that this is factory back ordered from Asia, with no update as to when it will be available. Because it is still under one year factory warranty I need to wait 21 business days for a fix to the problem (MARCH 27!).

I contacted LOWE’s (Grapevine, Texas) 2/25. The general manager suggested that I request a “buy Out”.

2/28. According to WP, Lowe’s needs to contact WP and request the buyout. Meanwhile, we continue to hand wash and dry multiple times a day for our family since 1/26 with no resolution from WP and Premier.

Please advise.

I bought my brand new fridge in July 2022. It started making weird noises and leaking/warming Feb 2, 2023. The noise was a grinding type noise that would last for 20 ish seconds followed by a clicking noise. This happened every five minutes. When making an appointment for me, Whirlpool said the earliest available was date was Feb 13. This was shocking. In that time, I had to throw away hundreds of dollars worth of food since the refrigerator had completely within the first day of the issue happening. Throwing away food in a household with three people was extremely upsetting, as inflation has made the cost of food very expensive. It also amazes me that the compressor had completely blown and needed to be replaced, even though the fridge was purchased less than a year ago. When I've called to complain and ask to be reimbursed for my food, I was given a 6 month extension on my warranty. I do not feel this is sufficient whatsoever. When my old Samsung fridge broke, everyone told me to buy a Whirlpool. I didn't even consider buying other brands. Now I'm in shock and disappointed.