Winn-Dixie
Reviews and Complaints

My name is Jain Jolly. I am a customer at Winn-Dixie 2535 State Rd 60, Valrico, FL, for eight years. Now the service has become very low standard. No one orders the medications once I request refill. No follow up, Staff very rude and says that they don't know when they will get medicines.
Professionally I am a health care provider. I can easily sent my own script to a different pharmacy. But that is not going to solve the problem. I witness many senior citizens are going through the same pain at the pharmacy window during this pandemic.
My number is [protected]
Email [protected]@gmail.com
I want a solution before I switch my pharmacy.
Thank you
Jain Jolly

Went to the 4100 McCall Road Englewood, Fla today (checked out at register with Patricia at 1:50 PM) and just stopped in to get some ham and cheese sliced and I asked for it to please be cut as thin as possible - you might have thought I asked the girl who was young and heavy set and rude and obnoxious to stand on her head and give it to me for free the way she over reacted. I asked the swiss and american cheese to be sliced as thin as possible which it wasn't even close and asked the virginia ham to be chipped which she said she absolutely couldn't do. I reluctantly said ok and she sliced a piece of the ham which I said was too thick and asked for it thinner which she refused and said that was the best she could do. I reluctantly agreed saying please just keep it as thin as possible. Then she did something that really bothers me. She went back to the slicer all pissed off and announced to everyone back there that she's had it and fed up with with the customers who ask for way too much and what do they expect from her.

Well I'll tell you what I expect - I'm a regular WD customer and a full time Floridian and a retired Navy vet who AWAYS goes out of his way to respect my fellow man or woman no matter what the situation. She was way out of line and honestly should not be allowed to work in a customer service required environment like slicing cold cuts for her paying customers. She gets a salary from customers like me - what part of that doesn't she understand?

It was so very insulting her barking at me like I never ordered cold cuts before and like I was an idiot and out of line. I've forgotten more about cold cuts etc. and customer service than that girl will ever know. No wonder our country is so screwed up with polar opposite views existing if she represents the millennials of her time.

I like WD but had to report this ridiculous and unnecessary incident which was awful and so wrong.

Barry Martin-
[protected]@gmail.com

It is hard to say which company was which loaf as I purchase the bread from Walmart and Winn Dixie. Whoever has the bread available. The last 7 loaves we have bought have had large holes in the bread. Not just one slice either but more than one. When your paying $2.89 a loaf and you don't care for any other bread it is difficult to waste bread or make a sandwich with large holes in it. I would like to know what the problem is that is causing these large holes other than letting them rise too long.. We utilize 6 loaves of Spoletto Italian loaves a week so we can't afford to waste any. Please correct this issue.

Every time I call to have a prescription refilled the female pharmacy tech does not process it! After it happened a couple times I blew it off but this happens every time which means it happens monthly at least 2 times! It is very inconvenient to have a pharmacy that doesn't want to fill the scripts like that promise to get them ready in few minutes. Then its not a close drive so I am out for over an hr just to find out she didn't not even submit the meds! Please fix this

I just left the winn dixie in hobe sound, i've been shopping at winn-dixie for years and for whatever reason the young kid working the fast check out and the older lady wearing a blue shirt were …had zero manners! Just never greeted me or thank you have a nice day nothing just a complete lack of politeness. What an utter disgrace! Publix employees would never do that

Manager Narley has the personality of a pissed off wet rock and zero courtesy for any customer. She shows no regard for any customer complaining of being overcharged or for the lady she just let stand in line behind him for over 20 min. While she tried to fix his order. What happened to managers who cared for there job, not just the paycheck?

My aunt has been a customer here for years. The lady working the register at The Auburndale Fl store was now for several visits so rude to my aunt she makes her feel Ill. She upset her so much that she asked me to go get a price check on vitamins so she didn't have to speak to that cashier again.
These people never answer the phone, and are very rude if you ask about it.
My aunt is an old fashioned lady that at 66 is brand new to meds/insurance/discount cards. She has to ask questions about these things. Those people in that pharmacy get paid to answer peoples questions and help them not to upset them so bad that it makes them feel ill.

12-2021- ARGYLE FOREST, JACKSONVILLE, FL
WINN DIXIE is now "WOKE"! WHY WERE YOU CLOSED THE ENTIRE DAY OF THANKSGIVING FOR THE FIRST TIME EVER? Argyle Forest location: WHY are all of the Christmas items on the very far end isle this year where they can't be seen? WHY NO Christmas decor? Afraid of offending a certain group of people? THIS IS AMERICA. IF ANYONE IS OFFENDED BY OUR CHRISTIAN BASED HOLIDAYS, THEY CAN LEAVE! I WILL BE CALLING CORP OFFICE ABOUT THIS RIDICULOUSNESS ON MONDAY MORNING! YOUR MANAGEMENT SUX! THIS PANDERING IS PATHETIC

on 11/15/2021 at approximately 5:10 pm my son and I arrive at Winn Dixie located at 11092 Spring Hill Dr., Spring HiIl FL. 34609. My daughter in law had mad an apt. for my son and herself to get the COVID shot at Winn Dixie. It was schedule for 5pm and 5:50 pm. My son was for 5pm. I was there with him to help him fill out his paperwork. My son has mild autism. He also has a history of seizures. Needless to say, we where there before my daughter in law. The lady, Deborah pharmacy assistant asked if she can help. I said my son had an apt at 5 for the COVID shot. She before she asked for his name she said I have my 5 and 5:30 here. So is impossible for him to have a 5 pm apt. I said ma'am my daughter in law maid the apt on line, she on her way here. she will show you the confirmation she got. So I stood there and waited. the two ladies had their shots. they sat for about 30 min. then left. Meanwhile my daughter in law walks in and shows the confirmation letter the Ms. Deborah. She Still insisted they did NOT have an apt. My daughter in law said, Ma'am forget about me. The web site says apt or walk ins. so can you take him as a walk in. He really needs this shot for his Job. So the lady went ahead and gave him the form to fill out. She was NOT happy. I fill out the form for my son. I put down on the form history on seizures. Then we sat and waited, and waited, and waited, hour and a half. later I got up Ms. Deborah was picking up garbage and the Pharmacist Mary was on the computer. So I said, excuse me, how much longer do we have to wait? we have been here for an hour and a half. Ms. Deborah and Ms. Mary came on the defense saying how busy they are. They are not back there playing. I said I can understand Mary busy on the computer, but Deborah picking up the garbage. Deborah responded. Yes I'm busy, I said so picking up garbage is more/ first priority then customer service? She responded YES. That was an insult to me. I told her So Winn Dixie, Garbage is priority before customer service. Then the pharmacist when to my son to give him his shot, but before that she asked him, Is she ok now? Like if I was crazy. another insult. After she gave my son the shot. She let him go. As quick as she took him in.
Now This is my Point to this Complaint. Fist I worked in the medical file for 38 yrs. Winn Dixie can fill free to check my background. I just retired Not because I wanted, But because due to medical reasons. However Never did I disrespected any of my Pt's. I treated them all as if they where a family member. There is where I got my good reputation. And I'm proud of that! My son also has a medical problem. There was no reason to treat him like a dog. It wasn't that busy there for us to sit that long or for the Pharmacist not to allow my son his 15 to 20 min wait after his COVID shot. IT CLEARLY STATES ON THE FORM I FILLED OUT. HISTORY OF SIEZURES. What if on our way driving home he would've studently reacted? You never assume what you see is what you think it is.

I hope Winn Dixie will take the proper measures and take care of the. Before someone else falls into the same situation or worse.

Thank you for taking your time in reading my story
Wanda

Lack of customer service. My fiancé was at the North Port FL store.
14276 S. Tamiami Trail. Phone # [protected].
The checkout lines were very long, no-one was helping the cashier's bag groceries. There were several people standing around talking. She stopped one person and they said they were on break. The second person she stopped was the assistant manager. She said they were too busy to help, but she had spent the last 15 minutes yapping to her fellow employees. When she started to complain, she stated she didn't like her attitude and didn't have to listen to her.
The manager Michael was selling lottery tickets, he was also rude and didn't have time to hear her complaints. He didn't like her attitude either.
She had an attitude due to the lack of service from this store. If she had not already paid for her groceries, she would have left them there for someone (probably the overworked cashier) to put them away.
With service like that, why would she return, Publix is just down the street and they treat customers much much better.
I doubt if you will even reply to this complaint. I am sure you have received numerous ones for this store.

I would attach a copy of the receipt, but the complaint page doesn't have that option. She spent $202.40 for lousy service. Never again. Teach your employees some customer service.

James Hancock
[protected]
hancock.[protected]@gmail.com

I walked up to pay for my product like I do every other day this girl is playing on her phone. She was standing behind the mints in the next isle but there was no cashier there. I put my product out and said" you open" she did not reply. I again said "are you open" then she replied does it look like i'm open. Put the product back in my cart and went to the person closer to the manager and told him about what happened the cashier said nothing and rang me up and I left it was about 10 min ago. My wife are in there every other day, I will not be back.

service at you7r store in Seffner i got my flue shot they did not return my ins. card i realized that they died not give me back and the manger said that she could not give the 10 dollars off i had to have the paper to get it so i went back to the pharmacy to get my card and the paper so i could my ten dollars i want you to now how disrespectful to me i shop in that store for about 30 years now and the man that was there gave me my shot and it still hurts two days now he did not do it right I never had a problem be for your manger was so rude

I just bought 3 bags of Fisherman's Wharf flounder and a bag of Fisherman's Wharf shrimp. After reading the bag when I brought it home it is a product of China... I googled it and it is dangerous why do you sell that? It has terrible chemicals in it! I guess that's why it was on sale for $3.99 a bag. you have no right to sell this since most of the stuff that's in it is banned in the United States I want a refund

Today 5:30pm at the forest Corners W/D in Silver Springs FL
I a regular customer of whom lives in the area feels I am held hostage because the store has no competition requiring any reason to improve, this time of my shopping experience results in an Assistant Manager who hides in the office and a store who leaves daily by 4:00 pm.
The lack of management is evident in the blank stare I'm get at the customer service when filing a complaint...
Bac to today's issue, I waited patiently longer then 20 min at the Deli, no one ahead of me while a Deli associate was training a new person how to put eight pieces of chicken in a box, when she finally got to Me I ordered 2/3# of shaved Pastrami after digging in a sea of ziplock bags of meat she decided to open a new one, sometime had passed and she obtained the one in the space reserved for the Pastrami and proceeded to slice, came to find out is was another roast beef, all that waiting and nothing the show...

I need your store to have any competition to force improvement or potentially to be closed...

James Edwardo
[protected]

I was shopping in a win Dixie establishment and accused of steal because of my race and skin color. I was shopping today for my 29th birthday which is October 25th. I was approached by two very large men and they took my basket and bullied me out of the store. I have never stolen out of a store a day in my life. I need assistance immediately. This has really affected my day.

I bought 2 water melons the other day that came from Indiana they were both over ripe and mushy. Cost each 4.99 I also got some what I thought was apple cider. They use to sell great cider. It said on label apple juice and additives. Apple juice is not cider. It too cost 4.99 You charge too much and lie to ripe melons while most of ur other melons are not ripe but hard as a rock I wasted my money on over ripe melons nasty taste. and apple cider that is only juice. What a ripe off. This store use to be good now its over priced and trashy