Wirefly
Reviews and Complaints

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I purchased four cell phones through Wirefly. The rebates totaled $300.00. I sent in four sets of the rebates and my cell phone bills as required. To date I am still missing more than half of the $300.00 owed. Now I see they have filed for chapter 11. I can see that filing with the Attorney General's Office in my state is a waste of time.

Wirefly.com has failed to fulfill my insurance claim. Not because they are deaf, but because there is NO ONE to contact. It's the ol' run-around. Wirefly is a horrible company. Go to the Better Business Bureau website to find out more. Search: Inphonic

This company failed to rebate me $200 for two cellphones I ordered from them in December of 2005. Basically, they stole my money. I submitted all my documents for rebate in a timely manner. When a decent amount of time elapsed, I had to place numerous phone calls checking on the status of my rebate. Each time I was given the answers "we are waiting to process your claim" "we are missing information" (which I had to send again) "Corporate is looking into my claim", and, finally, "Corporate has denied your claim because they said it was already processed". What?

Don't buy from Wirefly if you ever expect them to honor any rebates you have coming!

This company is not sending my rebates and should be sued I've been told several different reasons why I didn't get my $200 rebates on a Motorola Razor and I know will never see it. I'm really mad about this. Obviously jeez can someone do something about this?

Dear Sean,
Over the summer we changed our outsource rebate vendor and experienced some issues during the transition. Please write to me directly and include the details of your claim (including your order number and the previous communication you received from us). I'll personally take a look at our records and investigate your rebate. If the application was properly submitted, I'll have those denials reversed for you.

Regards,
Doreen Dennis
Office of the President
ddennis (at) wirefly.com

My wife and i got the lg rumor from wirefly in november, all of a sudden we are having major problems my phone is scrambleing freezing and flashing like a strobe light. Her phone is turning itself off and on 20-30 times a day. phone says it has 1 year warranty, no way to contact wirefly, sprint says i have no warranty what the heck is up with this guy told me a sprint store i can expect my phone to be dead within the month so basiclly because we used wirefly, there is no one accountable for faulty equiptment dont use wirefly, and for that matter dont buy rumor there are nothing but complaints all over the web.

Never use wirefly.com. They first sent me a broken phone. Then they sent me a phone with the wrong # and established a new account without authorizations. Then it took them a month and 4 days to send me the right phone. Then they tell me to pay 250$ because I kept the 2nd phone over thirty days. NEVER EVER USE WIREFLY.COM!

I do not know what is going on between Wirefly and Sprint. I had the opposite but equally painful experience. I ordered through Sprint and they are telling me I ordered through Wirefly.com I had never heard of Wirefly.com until Sprint mentioned it to me. The reason I contacted Sprint about my account is that I noticed that there has been an $8 charge for 500 text messages package for the last few months. I never ever signed up for this... I only use one or two text messages a month, I don't need 500. Sprint says that Wirefly added this service to my account and I have to take it up with them since I purchased through them. Well I did NOT purchase at wirefly.com and they added these 500 text message package without my permission!