Wisely review: MyWisely

There is fraudulent activity on MyWisely account in the amount of $1383. I called and reported it to dispute the transaction with MyWisely on Saturday. I was told on Saturday that the department was closed and I need to call back on Monday and they would email me all the documents I needed to sign to resolve the issue immediately. I called back on Monday and I was told that they would NOT email me any forms and that they would be mailed in 7-10 business days.

Someone literally cleared my entire account in one transaction. The MyWisely customer service reps and supervisors out right refuse to help. They will not apply a credit for the fraudulent amount - they say I have to wait 90 days for them to investigate and determine if it's actually fraud.

I only signed up for this because ADP backs it and that is our payroll processing company so it allows for us to get paid 2 days earlier but after this experience and having $1383 just disappear from my account and 0 help from MyWisely to try and resolve the matter. I will be closing the account and filing complaints anywhere I can.