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Woman Within

Woman Within review: Return item

P
Author of the review
4:03 pm EST
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I cancelled an order literally one day after placing the order. The order had not yet been shipped or even processing started on the order. I kept receiving emails telling me they were experiencing problems with their system and items would be shipped shortly. I responded to the email each time explaining that I wanted the order cancelled & had requested that within 24 hours of placing the order. A couple of weeks later, I received a shipping notice. I was told that I could return the order and I inquired about the return of their $10.99 return shipping fee. I was assured this would be reimbursed to me when the items were received back. Items were received on 2/22/24 back at their location. I received a credit back of $43.05 and the original bill was $69.92. Again, I contacted them and as of now, I'm still without my other $26.87. I was told I would get my $10.99 back within 3 business days (as of 2/27) but I would not get back the other $16 because that was the shipping charge?!?! I asked why I was being charged for shipping on an order I had cancelled 2 weeks before they shipped it and I should not be penalized for their mistake.

Still no $10.99 or my other $16. No response from them whatsoever.

Claimed loss: $26.87 for the fees I was shorted on my refund.

Desired outcome: Receive my refund along with an apology for their mistake.

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  1. Woman Within Contacts

  2. Woman Within phone numbers
    +1 (800) 228-3120
    +1 (800) 228-3120
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    Customer Service
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    Canada
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    Australia
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    Problems With Payment
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    Customer Service
    +1 (800) 248-2000
    +1 (800) 248-2000
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    To Place an Order
    +1 (800) 477-7030
    +1 (800) 477-7030
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    Customer Service
    (800) 228-3120
    (800) 228-3120
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  4. Woman Within address
    One New York Plaza, New York, New York, 10004, United States
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    Dec 25, 2024
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Woman Within Category
Woman Within is ranked 13 among 159 companies in the Women's Clothing category