Woman Within
Reviews and Complaints

I have been calling for 2 weeks about my refund, gave him in customer number 9826789222346, he stated they have received package yet, call back next week. I stated that was not acceptable I want my money in my account. I buy from you all, I should not have to keep calling. Maybe I will not order from you all any more😡. My name is sherry contact info [protected]

They were having a sale on clothes; I wanted my daughter to get clothes for the sale. The company held up the sending of the gift certificate, sent it to their consumer protection department. The man I talk to was rude! He said that it would be another 3 or 4 days for her to receive it! I cancel the order for a 100 dollar e gift certificate. Before I cancel I said would their be compensation for not getting the certificate for he sale; they were giving out a gift; he said NO.

I placed an order for the first time with Woman Within, and their delivery is terrible. They constantly change the delivery date just about every day. I've been waiting for an exchange for 6 weeks, and I still haven't received it. Also, I had items that were on back order, so far the date has been changed 3 times with the latest date being 11/24, which I sincerely doubt that I will receive it then. I have never had so many delivery problems before with any other company. It's so disappointing, I'll never order from them again.

Hello my name is Maria Medina, I have purchased these bras, and they are sending me out all the same colors, which I never requested, I wanted different colors, that's the first issue, second problem is, 2 bras am being charged for 19.98, which they are on special for 14.98, now the third issues are the code I know I put it in because I wanted the free shipping, if the order is 75.00 its free, but your representative said I didn't put in the code, OCTFS which I know I did in order to get the purchases for free shipping. I have been a loyal customer for years, and your items are awesome deals and better then lane bryant or chathrines prices, I hardly make orders on line due to the fact of these issues Please Please a just these mistakes, dont lose a customer over errors like this, wrong colors, wrong prices over charge, code for free shipping, plus I hope I am not going to be charged for shipping to return these items, I don't want to lose this account and business with you. Thank you so much Maria Medina. order # [protected]

I placed an order on 9/18/2020. I have called several times within the past week because the order has been lost. They have no shipping status and simply state FedEx has lost the order. I was told they will not issue a refund, but will mail me an affidavit to fill out and I can mail it back. They may give me a discount or send another order. I do not want to wait another 6-8 weeks to try to resolve this. THEY lost the order. It was no error on my end and I want a refund or the items I ordered.

Deceitful pricing practice! If you have a 40% coupon for the highest item, do not show every single item as 40% off then when added to the cart it is 40% higher for every item you look at! Absolutely deceitful policy! Spoke with online chat, then [protected] for website rep and supervisor. All had the same answer... With the supervisor elaborating further... "I understand what you are saying, but our customers didnt want to do the math, so it will show you coupon price on every item you review, but yes, the coupon is only good for the highest priced item!" that is a bait and switch deceitful policy! 😡😡😡

Made original purchase of two jean jackets on [protected] using a size chart on the web site and paid $84.40. On [protected] Unauthorized charge my account for $2.15 without explanation. On [protected] Unauthorized charge on my account for $16.17 without explanation. Return both jackets because they were smaller than stated. My account was credited for the returns on [protected] for $70.35. On [protected] Unauthorized charge of $16.17 without explanation. On [protected] Unauthorized charge of $16.17 without explanation. So far I have been charged $167.59 for a $33.90 jacket.

I ordered 2 items from your catalog on 6/26/2020 Received them July 6th, returned them July 7th — I wanted to exchange the items for the next size down — waited at least 2 weeks, never heard from anyone. I finally called. July 17th I get an email stating your return is being processed. 2 weeks pass, I get an email saying they are giving me a gift card — I called told them I don't want a gift card. After speaking to a customer service person again, she told me she would cancel the gift card and credit my credit card — I explained again, I wanted the same items in a smaller size. After getting nowhere with this person, I asked to speak to a supervisor, she clicked the phone, and I listened to promos by womanwithin and finally the phone went to a busy signal. I hung up and called again. Spoke to an Andy customer service, who said one of the items would be on back order, but the other one would be shipped express and I'd receive it by July 31. It's August 1st and no package..

Pull-On Elastic Waist Cotton Chambray Pants
Color: STONEWASH
Size: 24 W
Item #: 0049-04613-0374
Price: $22.99
Status: In Stock
1
$22.99

Drawstring Chambray Relaxed Capri
Color: LIGHT WASH
Size: 24 W
Item #: 0049-26685-0374
Price: $22.99
Status: B/O 09/29 Very, very disappointed with Womanwithin. Klaire L. Martin

I bought some pants from Woman Within. I didn't like them and they didn't fit very well, so I returned them. Over a month later, I still had not received a refund, so I decided to chat with them. Apparently if you use the return label that they send you to return something, they don't give you a refund. They only give you a gift card. But they don't actually send you a gift card in the mail. I guess it's more of a store credit kind of gift card. But you have no idea about it at all. I complained, so the lady that I was chatting with voided my gift card and gave me a refund.

Another bad thing about Woman Within, if you return something and want a refund, they keep $10 to cover the cost of returning the items. Most companies provide free shipping on returns, but not Woman Within. They are greedy and keep $10 from the amount that you spent to cover the shipping cost for the return.

I ordered several items and sent back all but 2 of them they were 29.99 a piece they want to charge me 90.00 on this account i asked to speak to a supervisor and he said they could't help me I need to get this taken care of and feel this total is 45 dollars apiece for 2 pair of pants. I need to get contacted . I know I have to pay the bill when it's due but I no longer will be a customer I have always paid on time.. I know you have many customers but the way I got treated on the phone and never got to talk to a supervisor. I'll shop somewhere eles.. Thank you

I placed an order on 6/4/2020. It is now 6/15/2020 and the order is still sitting at the distribution center. However, my credit card has already been charged. I understand that it may take longer to ship due to Covid 19 problems but I think I have been patient enough. I would never have placed the order had I known it would take this like ng to just ship. If you call Customer Service you get put on hold and after 20 minutes still no one to talk to. Women Within will probably not see another order from me again.

I was looking at the catalogs online. Everytime I clicked onva product to look at it, it went into the cart. I did not know that was happening. When I discovered it, I tried to remove the products. It went into ordered. I contacted the company, they refused to cancel the ord er r saying it was processed. I told them it should ok d not be since I did not confirm any order or authorize a order. They refused to return my m oi any or release it back to my card that they saved on file from a previous order. I contacted my bank, disputed the charge. Five days later, woman within charges my card again at a higher amount without authorization. Customer service refused to return my money. I have filed a complaint with the attorney general and bankruptcy court where they are in chapter 11 for dishonest business practices and theft of customers information and credit cards.

Last summer of 2019, I ordered two pairs of tennis shoes that were "clearance". Both pairs were the same style, but different colors.
Received them without any problems, except, one pair was the wrong size. I called customer service and said I needed to order a larger width, the rep. Said, "I needed to return that pair, and they would send me out the correct size, and if I did not send them first, I would have to pay full price for the same shoe, made no sense, but I complied with this, and sent that pair back, within 2-3 weeks I had the correct shoe. During that time I was also recovering from thr surgery, (not that is a excuse), time passed, i'm still waiting on a bill so I could pay off those shoes and never received one. I called a few weeks after, and they said their bills weren't sent out till middle of the month. I waited, waited, waited. Finally this year 2020 I get a"collection"notice from commenity bank, stating I owe $388 and some change for the shoes, in which I never paid. I have called and offer to pay for the shoes, that I still haven't worn, but they said I owe the amount. One rep. Said, it was probably interest, or someone has charged on my account. Stoneleigh was then involved, had to file a"stolen theft"information out. Still waiting on that.

Now to present, I ordered from"blair"last month, in april some tops, on the same date I order itmes from kohl's. Kohl's bill was sent within 4 weeks, paid off balance. I once again called"blair"and was told statements go out till the 17th of the month. So that I wouldn't get into another"lie"between them I called and paid off that account. If"blair and woman within"are affilated in anyway, i'm not buying anything from them. I 've requested from woman within, and commenity bank, the dates those statements were sent to me last year, for if they were I would of paid off the bill. Apparently"blair fashions"has the same problem, but luckily I paid them off.

Did they not receive the pair of shoes I returned, and that is why the bill is near $400.00, or is their billing dept. Needing either a update on computers or people handling their billing for them and possibility"blair"? I've spoken with rep. For commenity bank, I guess they read from the same spill from their computers when talking with customers. I am not paying the ungodly amount for the shoes, I will pay the charge for the 2 pairs ordered. It's your responsibility to send out statements to let the customer pay pymts. On pay off account. A year later, still no bill received from woman within, they just turn you over to collections,. The error falls on them, i've called was told how their billing cycle runs, well apparently it's running that well. I can sent the shoes back, never worn, rather pay for"shipping"than to ever deal with this company or now"companies" again.

I placed was at the end of my online order and used discount code April 50 which was $50 off of $100. Then decided I needed to change size of shirt I was ordering. So I went back and changed the size then just clicked through to end of order.
Shortly after I realized the $50 did not come off total. Called and rep told me it would be credited.
I made a follow up call and was told it was my error. The first rep and myself realized when I went in and changed size the discount cleared off. I didn't realize this til later. Now they are denying me the credit of $50. I was told the rep I talked to made any mistake. I was to be given no credit because I didn't make sure discount was in place before I checked out. I assumed I put it in the box it would stay there! I am so upset and disappointed. I've lost my job due to virus and that was a great deal and only reason I made purchase. Now I no longer want order, but have to pay $8.99 to return! This is just terrible customer service! Is there any way to fight this? Thank you Lori Avnet

I had placed an order today on woman within. The representative have me a special at end of order for the exact same item. It was average size pants and I said I had petite size. I bought to his attention that was same item. He said that is for average size not petite. I felt I was being discriminated. And told him. He laughed.
I call back and spoke with supervisor and he informed me no one has done anything wrong...it was the computer chose that...but only for average size. He was condescending. Said I was taking it personally and no one was discriminating. Then abruptly dismissed me and hung up on me. Please get back to me

Have been a woman within customer for well over thirty (30) years now and their customer service is non-existent and it has not improved only gotten worse. On 11/12/2019 placed an online web site order [protected] totaling $243.40 however there was an issue regarding the shipping address so I cancelled this order and called customer service at 1 800 677 0216 to make sure this order was cancelled and would not process further-glad I didn't hold my breath?! I also placed two replacement online web site orders, order [protected] totaling $169.30 and order [protected] totaling $200.55 on 11/12/2019. Checking the web site all three orders were reflected and in processing even the cancelled order-Why?! On 11/13/2019 all three orders still reflected on the web site in process, yes, the cancelled order as well?! I sent numerous e-mails to customer service on the web site but to no avail?! On 11/14/2019 received a call from woman within and when I checked the web site-No Order History was shown-Why?! I called into customer service once again an spoke with Yvette and a supervisor Benjamin at 10:36 AM EDT earlier today 11/14/2019 asking where were my two valid pending orders and this is the bulls - -t I got-the email address on the account was Wrong-Why?! When this account was set up I input it correctly and it was saved off when I accessed it to fill in the user ID and password and that was correct so who in the HELL changed the e-mail address?! Asked Benjamin to get this addressed and he was supposed to merge the two e-mails into one account so I could access my online account-so far has not happened yet-asked for this to be Expedited-not possible-first come first serve is the mentality level we are dealing with here, basically NADA, ZERO (-0-). Was told there was an issue with Consumer Protection Group-what I do not know and so far have never found out as I did speak with Claudia today 11/14/2019 at 11:04 AM. She provided me the tracking number for order [protected] totaling $200.55, USPS tracking # [protected] 55 and the other order [protected] totaling $169.30 will supposedly ship today 11/14/2019 but I need to call customer service to get the tracking number because this particular order was Super Fast Delivery for which I was charged $32.98. Consumer Protection Group could not assist in the e-mail issue-what else is new?! I have sent numerous online web site e-mails to customer service since 11/12/2019 but do you think anyone bothered to reply-No?!?! I do not shop normally because every time I place an online web site order something goes Wrong because woman within cannot do anything without Screwing it up and no one bothers to address and fix it. The last time I took the matter up with a higher power of authority it took months to resolve and this was with someone who supposedly knew what he was doing-more like not knowing what he was doing. Pass The Buck attitude and do as little as possible for a consumer who is paying for these Idiots pay check but that does not concern them-just do as little as possible to get by and managers and supervisors are worthless and a total waste of time but this is what customer service has turned into-they do not step out of the "generic box" to HELP an existing customer of thirty (30) years much less a brand NEW customer?! Decent high quality customer service is no longer practiced in this country because we have to deal with non-caring half-assed foreign speaking reps who can barely speak English (the language In the USA) or understand what you are trying to convey and we cannot understand them
either and we are supposed to learn their language-Right?!?! Sending e-mails to
a CEO is another total waste of time and effort as they could care less about the consumer who is building their business and packing their greedy pockets with the almighty dollar?!?! I would not refer an enemy to shop at woman within and I am going to send an e-mail to the CEO Jim Fogarty just to vent and take up his time since I am giving up my precious time and effort to deal with this ongoing S - -T
that to date no one bothers to address and resolve?!?!?! The thought process-IGNORE it and it will go away-not so when it comes to me this just pisses me off more and I will be adamant to get my point across-too bad the rest of this country
will not do the same and maybe we could make a difference in this country instead
of accepting this Lousy, Lame, Inept, Half-Assed customer service! 11/14/2019 @ 3:52 PM EDT

I called woman within customer service today am a new customer and needed help to make my first credit card payments, I spoke to two ladies they were harsh and umempathic, I begged the lady to take my payment over the phone with out charges cos am an extremely busy mum and it as my first time trying to pay off credit card, she bluntly refused. Inasmuch as I like the clothes I will close the account wn intinue shopping with Macy's which have an alexceptional calming customer service. Speaking with the two ladies left me feeling awful. They don't care and the other issues I have were not resolved .

I have my payment come out directly from my checking account and have never been late. My payments are due the 3rd of each month. The 3rd of August fell on a Saturday and my payment was not received until 8/5/19 which caused a late fee. I called the customer service number numerous times and asked for the Corporate Office address and was given 500 S. Mason Hill Dr, El Pso, TX 789112. I checked for this address on line and it doesn't list for a Corporate Office. I called again trying to get my $28.00 late fee removed and was told you can't remove a late fee on a closed account. I'm so glad I closed this account and will never shop with Woman Within again.

This is the most ridiculous thing I've ever heard, I return my items 2 weeks ago! They said RECIEVED 2 days after the 60, but it was sent out in the mail plenty of time before the 60 days, can't help it took them after 2 process it, I sent back a shirt I wanted one they sent 2, A bathing suit I didn't even order, (hence not charged belongs to you but sent back to me, it's going in the garage, a pair of shorts were missing, they said that I have to pay anyway, and a pair of pants I HATE! plus my account was deferred billing which I didn't even receiv yet, and it's been 90 days! BETTER NOT HAVE A LATE FEE!

My name is Lois VanDress and my order number was [protected]. I placed an order online from this seller on June 17th. That very day in the evening I received a coupon in the mail for 50% off the entire order starting June18th. I called the next morning and explained that I would have waited to place the order had I known there was a sale the very next day. I was told that they had to wait until "after the order was processed" and then they could apply the coupon. So I waited a couple of days. Then i emailed and asked if the coupon could be applied. Received a reply back that they could not apply coupons on previous orders. And that I had already used a free shipping coupon. (They have free shipping coupons all the time and I would never opted for that one if I had know there was a sale the very next day. I called and had the issue bumped up to two managers. The last manager was curt and attempted to tell me I had given conflicting information. I told her that my issue was that I had been given incorrect information to begin with and that was why I was upset. Had I been told from the beginning that they would not honor the sale then I wouldn't have spent the time emailing and calling again. But still received no satisfaction but the woman was a little more respectful after I told her I've said the same thing every time I've called and I wasn't lying. I guess she believed me at that point but I found it rude to be told I was lying at one point or another. I understand now that their policy is very strict and they will not apply a coupon even if the sale happens hours after you placed the order. But I think they could have offered some compensation for all my trouble. I wouldn't have spent the time to work this problem had I been given the correct info from the beginning. Even a $5.00 coupon would have satisfied me that they cared about their customers satisfaction. I am very disappointed because I order frequently from this site because I'm disabled and can't get to stores. From top to bottom this customer service interaction was poorly handled. Everyone I spoke to obviously needs training on what information to give and how to speak to customers even if they can't change policy. A polite, understanding word or two would have placated me completely.