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Woman Within
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1.6 9 Reviews 264 Complaints
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Woman Within Complaints 264

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5:51 pm EDT

Woman Within shoes

I ordered shoes on May 22, 2022, and received confirmation for delivery on May 28, 2022 I am still waiting for the shoes to arrive, when I called, CSR said they had not been shipped yet so I asked to cancel the order and credit account and she said she couldn't do that. She told me I would have to wait till I received the shoes and then return them and pay return shipping to get credit. If my shoe order is sitting in the warehouse unshipped why can't I cancel the order? I will never purchase anything from this business again

Desired outcome: credit for shoes I haven't received

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8:02 pm EDT
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Woman Within Didn't get my order or my money back

I've been doing business with WW for a couple of years and never had an issue until recently. I placed an order in early March and while the shipper said it was delivered, I never received it. At the company's request, I mailed in one of their affadavit forms to make a claim for an undelivered package. It was denied due to "a keying error" I spoke to a CSR about it in early May and she said to send another form and they would fix the address issue. Today, I got a message saying the second one was rejected because "the package was delivered to the shipping address that was on the online order." The entire purpose of the refund affadavit was to certify that I did not receive the order although the carrier said it was delivered. What? Ridiculous!

Desired outcome: I would like a check for $81 mailed to me.

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7:24 am EDT
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Woman Within Refund of $44.99

I Purchased a dress and when it came, it was much shorter than pictured and I could not wear it. My order number is [protected]. I followed the directions in the package and used the return label provided. I mailed the package within the 60 day return policy. When I went to the post office, due to the pandemic, they stated that if it was packaged and labeled, I should just put it in the bin in the front of the counter. I did as directed and left. Since I could not give it to the postal worker, I could not get a receipt. After not getting a refund, I contacted the company. They claim that they did not receive the dress and it was too late to return it. I explained the situation multiple times and the customer service lady was uncaring and rude. I sent multiple requests, same attitude. Now I am out the dress and the money. I have literally ordered thousands of dollars worth of clothing from Woman Within. Loyality means nothing. For less than $50, they lost a good, loyal customer. Please help.

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1:30 am EDT
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Woman Within Discount was removed as the order was placed

I first purchased a shirt from Amazon but apparently the sizes are true to USA sizing charts. It was way too large. I wear a 2X or 16/18. I ordered a 1X but the shirt was too large. In my shipping box I found a Within Woman catalogue and the price for same shirts was cheaper and was able to apply discount codes. Since I had to return the Amazon shirt, I decided to order the smaller one from Women Within. I ordered two of the Lace-Trim Pintucked Tunics, one in peach and the other white. I was able to apply a 40% off coupon but had to pay shipping. I decided to use PayPal (credit Card linked), PayPal returned me back to the order pay and I hit submit. Later that night (late) I received an email from PayPal showing me the price. It was around $25 higher than what I ordered. My 40% discount went away and my shipping cost became higher due to the total price was now higher. I tried calling Within Woman but of course the call center must be in another country and hard to understand. Well, they said sorry the order is already being processed and can't cancel it or refund me the discount. The discount was applied with either "Honey", Capital One codes, or retailmenot. They kept asking me the code, but since it was removed I was unsure.

They did say that I could return it for an exchange with a discount code. But may lose my $12 shipping costs I paid. I wanted the shirts for a vacation in a few weeks so an exchange will take too long. I now need to decide if I want to completely return the 2 shirts and just reorder using a discount code or just return it and go shopping elsewhere. If I reorder, I will not use PayPal which takes you to another page to login and back again. That is too many chances for errors like I experienced. I AM NOT A HAPPY CAMPER!

Desired outcome: I would like to receive the 40% discount that I lost once I submitted my order.

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11:51 am EDT

Woman Within Free gift offer

Rec catalog this am with offer for free weekender set on front cover. Blue # on back of catalog is [protected]. Coupon code for set is WWCUYFG. It did not work. I contacted on line chat. They could not find any free offers. This has happened in the past and I deleted my complete order This time I placed the order Even though I am upset. The coupon expires in July so that’s not an issue.

Desired outcome: ?

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1:12 pm EDT
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Woman Within Unauthorized paypal charges

I was charged 3 times for automatic payment for rewards program which I did not sign up for or approve. Dates are: March 22, April 20, May 18 for a total of $31.89. I want a refund. I did not knowingly sign up for anything.

Desired outcome: I want a refund by check for $31.89.

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3:22 pm EDT
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Woman Within Customer service, late fee, mailed payment

customer service was very rude, hung up on me. charged late fee and I did mail my payment in April 22,merchandise was returned the next day wrong items sent,bank charged me 70.00 but no items were sent back. pd again in may 13.Customer service laughed at me and was know help called several times. I should not of been charged late fee or anything. Invoice# [protected]/2 order date 03/22/2022 Woman within say they credited my acct. not to my knowledge before late fee was applied. Don't understand the concept on how this bank works.

Desired outcome: Request refund, never received the items that was to be exchanged, company received them back and they stated they did, bank charged me late fee anyway, customer service was very rude

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wandangel
US
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Aug 24, 2023 4:42 pm EDT
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Par for the course with them.

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3:03 pm EDT

Woman Within delivery

I ordered 2 pairs of shorts on April 10th. I was told they were shipped on April 13. I called on May 5th after seeing they had been sitting in Houston for some time. Customer service told me they had been on backorder but should arrive on May 6th. Called again May 12. Item was never on back order. They would not refund money or give me an arrival date.

Desired outcome: Funds refunded.

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10:16 pm EDT

Woman Within Unauthorized charges

I have ordered from Woman Within a handful of times. All of a sudden I started getting monthly charges on my credit card from Woman Within for $14.95. I contacted WW and they told me I clicked on a "pop up email" and signed up for a rewards program. I have no idea what this "reward program" is, nor did I intentionally signup for this. I tried to cancel, but was given a Toll free number to some company I've never heard of. I have no account number or any confirmation that I ever signed up for this. The Woman Within clientele is older women on Social Security and are being scammed by this company.

Desired outcome: I desire that Woman Within will refund my money and stop this draft considering I have no idea what this "rewards progam" is.

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9:49 am EDT
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Woman Within Backorder/Apology/40%discount

Placed an order beginning of April, received notice today 4/23 my items are on backorder. Also received an apology for this and given a 40%discount to use for the inconvenience.

I wanted the discount applied to my existing order, was told no. Can't use it on order being processed or on backorder. So why offer a discount if I can't use it. Was told I can cancel my order and reorder my items to use the discount or buy more items. Why would I buy more (which I don't need) just to get 40 % off when I didn't get my first order. Plus it's an inconvenience for me to cancel and reorder. And hope my backorder doesn't get pushed back more.

Desired outcome: Discount applied to my existing order. #40032447724Code WWESPECIAL

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10:41 am EDT

Woman Within not credited for returned merchandise that I did not even order

My mother placed an order in January 2022 and only received part of it. She called to cancel the remaining items since the clothes that did arrive did not fit well anyway. She was told on the phone by customer service that the remaining order was canceled. Then she received another package. She returned the package unopened. She called again to say the order should be canceled. Woman Within then sent the package to her AGAIN. My mother returned the package unopened once again. Ever since, she has been getting phone calls and service charges on her Comenity Woman Within card. This is for a merchandise she did not order and that was returned multiple times!

Desired outcome: The outstanding charges including service/late fees should be removed from Comenity Woman Within credit card. No merchandise was kept!

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10:17 am EDT

Woman Within Never received my order

I placed a order Oct 2021. I never received my items. I called and called sent in the affidavit. I also contacted Community bank. I was given a credit for the items 88.00. It's been a few months with this credit so I decided to use it. I placed my order (received it) and yesterday received a letter stating the credit which was on my account was voided. Which means I owe them. This company scams people out of their money. This company gives legit companies with excellent service a bad name. Don't use this company... The prices look great but at the end the service stinks! No matter what happens to your order or any complaints they still get paid. Consumers lose their money! RUN away from buying here.

Desired outcome: I want a honest respectful company. That has consumers in mind not your bottom line. I had a credit till I made a purchase then the credit was voided.

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10:41 am EDT

Woman Within Returns and late charges

Hello,

My mother has been a client for several years. She has ordered for my grandmother, herself, and me. Recently she was charged a $ 30 fee for a late payment. According to her bank statement, the payment was not late. I did get the charge returned in one to two months, however, she should not have been given a one time late charge pass when it was your fault to begin with.

The second issue is returns. She has lost credit before and just gave up. Now there was new boots returned and no credit given. When I contacted customer service, the woman was not very pleasant. She kept insisted we get a confirmation number from the post office. My husband and I both brought a return to two different locations in our town. Neither post office gave us a tracking number. Now she just loses that money? Please tell me how that is fair. We have purchased and retuned things in the past and never had this issue. We have had other concerns with return processing in the past as well but at least received the return credit. Your customer service has not been the same in quite some time. We use to think it was one of the best and most consistent companies and now it’s just frustrating. If this is what the future looks like, we will never order again and you will lose our business.

Desired outcome: Refund made , late payment note off her credit and better consistent customer service. My email is [protected]@yahoo.com . My mother does not hear and it’s very frustrating for her to go through multiple phone calls for resolution.

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5:35 pm EDT

Woman Within Customer Service

I placed an order but was unable to add a coupon. They did nothing but keep me on hold for 40 min. I will cancel my account one this arrives. I intend to complain for a month on FACEBOOK!

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11:05 am EST
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Woman Within Horrible Customer Service

I have tried several times to set up the account so that I can be the speaker in behalf of my elderly mother in law who is hard of hearing and they continue asking for her to get on the phone to authorize me when it’s supposed to have been done already. My poor mother in law is so frustrated and so am I ! We will never purchase from this company again and Im making sure my family and friends dont either.

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4:42 pm EST
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Woman Within Deceptive practices

This pertains to order [protected]. Placed order but was not given opportunity to use the promo code. I wrote to customer service within minutes of placing the order. Tried the chat but wasn't getting a response. I received back a standard response that no changes could be made once t he order was in process. Frankly that's a bogus response. They could look up the order and reprocessed it with the promocode. I also asked to cancel the order of not able to apply but was again advised because th e order is in process there was nothing they could do. This is not customer service.

1) given the fact the order status changed almost immediately to in process is deceptive. Especially since at least 2 items won't ship until march. There should be the ability to cancel the order within a reasonable time frame prior to shipment. 2) the only remedy they provide is to return the product for a refund once it is received meaning i will have to wait upwards of 30 days to return the back ordered products once received. This is a company banking on the laziness of their customers.

I have to also support some of the other complaints in regard to put of stock items and price changes while you are ordering. They will quote the item at one price but then increase the price of you choose a certain size or color.

Desired outcome: I just want the discount owed or the order cancelled

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6:09 pm EST
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Woman Within did not get the product

I am still fighting today to get a resolution for not getting a product last year!

I called for over 4 months upon placing this order and customer service said on many occasions they would send me the forms so I could fill out Yet I never got the forms! I am very upset that no one cares enough to find a resolution for me here! The order is #[protected] and I called for 4 months trying to get this resolved! Sad no one cares!

Desired outcome: the jeans or a credit and an apology from the company!

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6:37 pm EST
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Woman Within Never received refund

Returned items 12/16, called woman within 1/22 to find out about refund.

Tracking shows picked up by shipping agent but not delivered. Since picked up i feel I am due a refund whether the shipment is lost or you received.

I have tried talking to people regarding this return and I'm not sure they understand.

I returned two Orders# [protected] 4 items and order #[protected] 1 item

order# [protected]

Item 1- Two-piece flannel shirt and tee - too tight in arm

item# [protected] Size 4X Qty 1

Item 2 - Flannel Tunic with layered look - too big

Item # [protected]

Size 4X Qty 1

Item 3 - Back elastic straight leg cotton jean -- too big

Item# [protected]

Color: light stonewash

Size 24WP

Qty 1

Item 4 - Back elastic straight leg cotton jean -- too big

item # - [protected]

Color: med stonewash

Size: 24wp

Qty 1

Order # [protected]

Item 1 - Two-Piece Flannel shirt and tee

Color: soft iris winter plaid

Item # [protected]

Size 5X

Qty 1

***Note: This item did not ship till 11/2/2021 to me so I was within my 60days to return,.

All these items were sent in the same package as I did not get a return label with the 2nd Order.

Tracking Number: 92023901007909000193511711

This packages shows it was picked up on 12/16 but after that there is no delivery information. It has been almost 2 months and the package should have made it to you.

Please let me know what you can find as I do feel i should get a refund whether the items reach you or not as i used the tracking label sent to me and can confirm package was picked up by shipping Agent.

I would greatly appreciate any assistance you can offer in helping me get the refund for these items.

Thank you Leah

Desired outcome: Refund of the items i returned

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Jackie Bullard
Cincinnati, US
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Jul 11, 2023 4:48 am EDT

On order [protected] I received an item I didn’t order ( capris) it cost me $10.00 to return it to you. Had received those capris instead of the swim shorts that I paid for.

Never received a refund for the swim shorts that i paid for but didn’t get. So I reordered the swim trunks again. I received a bill for them but

I didn’t get my original refund so I shouldn’t owe you anything. Can you please correct my account. Thanks Jacqueline Bullard.

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6:31 pm EST
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Woman Within Catalog is bare and switch

On several occasions over the last few years I have tried to do business with Woman Within. It has always ended the same; they are out of the item I am ordering, do I want it in another color? Every order! I got a catalog in the mail today and called within 2 hours of mail delivery but they were "Sold Out" of the items I wanted. Why advertise an item they don't have? So they can try to sell you something in one of the few colors or styles they do actually carry!

Desired outcome: Stop advertising items you don't actually have!

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7:41 pm EST
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Woman Within Never received items paid for

I ordered approximately $50 worth of clothes from Woman Within at the very end of September. I eventually received notice that a label had been created for the shipping company and the items were being shipped. I kept checking back and their website said the same thing over the next few months. Because of the pandemic and the fact that I wasn't in urgent need of the ordered items right away, I waited to contact WW. I finally emailed them and was told that since it was over 60 days since I'd placed the order, I would not receive either the items I ordered or a refund of my money. Funny how we have to be patient with them during the pandemic, but nothing is expected on their part!

Desired outcome: Refund of my money or ordered items.

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About Woman Within

Screenshot Woman Within
Woman Within offers a variety of plus-size women's clothing, ranging from sizes 12 to 44. Their product line includes casual wear, formal attire, swimwear, and lingerie. They also provide shoes and accessories. The brand focuses on comfort and fit, catering to a diverse set of styles and preferences. Woman Within operates primarily online, with customer service available for assistance.
How to file a complaint about Woman Within?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Woman Within in the 'Complaint Title' section.

4. Detailing the Experience:
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Overview of Woman Within complaint handling

Woman Within reviews first appeared on Complaints Board on Mar 16, 2009. The latest review Happy returns was posted on Dec 16, 2024. The latest complaint Refund on returned items was resolved on Aug 13, 2023. Woman Within has an average consumer rating of 1 stars from 273 reviews. Woman Within has resolved 30 complaints.
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  1. Woman Within Contacts

  2. Woman Within phone numbers
    +1 (800) 228-3120
    +1 (800) 228-3120
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    Customer Service
    +1 (888) 579-6635
    +1 (888) 579-6635
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    Canada
    800 3388 1111
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    United Kingdom
    1800 3399 0000
    1800 3399 0000
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    Australia
    +1 (915) 225-4971
    +1 (915) 225-4971
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    International Shipping
    +1 (866) 776-9859
    +1 (866) 776-9859
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    Problems With Payment
    +1 (800) 677-0216
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    Customer Service
    +1 (800) 248-2000
    +1 (800) 248-2000
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    To Place an Order
    +1 (800) 477-7030
    +1 (800) 477-7030
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    Customer Service
    (800) 228-3120
    (800) 228-3120
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  3. Woman Within emails
  4. Woman Within address
    One New York Plaza, New York, New York, 10004, United States
  5. Woman Within social media
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    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 19, 2024
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Woman Within is ranked 13 among 159 companies in the Women's Clothing category

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