CB Women's Clothing Woman Within Rewards program overcharged multiple times

Woman Within review: Rewards program overcharged multiple times

Nisa S. of Garner, US

Sep 30, 2023 5:13 pm EDT

Verified customer

Featured review

I happened to look at my account today and I've been charged $16.95 (5) times in the month of Sept. '23 alone for the rewards program that I don't recall signing up for. When I checked further there were multiple charges in other months as well since spring of this year. I contacted them and the explanation was that they had tried to charge me but the funds were not there, which is untrue. I have excellent credit and plenty of funds on the card that was charge, however that still doesn't explain why I was charged every month and additionally, sometimes 3 - 5 times a month if the money wasn't there. One payment a month is all I should have been charged, not once a week. There should have only been 9 charges since January of this year, not 15 charges of $16.95.

I did, however, get a refund to cover the monies they charged me over the past 11 months.

I was very nice about it for some reason...(much nicer than I usually am, I tend to scare people) but I wanted to make sure others were aware of the situation and you should please, please check your Order History with Woman Within NOW to make sure you're not being over charged. I advised them I won't be with them any more. It's simply not worth the risk. I do appreciate the hassle free refund. I see others weren't as lucky as I am with their experiences.

Desired outcome: They've taken care of the situation. I wanted to warn others.

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Woman Within phone numbers

+1 (800) 228-3120
+1 (800) 228-3120

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Customer Service

+1 (888) 579-6635
+1 (888) 579-6635

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Canada

800 3388 1111
800 3388 1111

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United Kingdom

1800 3399 0000
1800 3399 0000

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Australia

+1 (915) 225-4971
+1 (915) 225-4971

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International Shipping

+1 (866) 776-9859
+1 (866) 776-9859

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Problems With Payment

+1 (800) 677-0216
+1 (800) 677-0216

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Customer Service

+1 (800) 248-2000
+1 (800) 248-2000

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To Place an Order

+1 (800) 477-7030
+1 (800) 477-7030

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Customer Service

(800) 228-3120
(800) 228-3120

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social.media@fbbrands.com

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Woman Within address

One New York Plaza, New York, New York, 10004, United States

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