WoodSprings Suites
Reviews and Complaints

We were cheated out of tax rebate and treated badly at 2 of the Western Suburban locations in Illinois. Trumped up late fees, lies about excessive dog barking. Going into our room without permission. Refusal to honor our reservation. Sneaky staff. Scott and Brenda in Lisle, treated us poorly because we knew that Scott had a murder at a moldy hotel he used to manage. Nicole at Romeoville is polite but entered our room with out permission. District manager and Nicole can't get their stories straight about alleged dog barking. Other guests dogs howled and barked but they were not addressed or asked to leave. Raised rates with out notice too. Game players. The one housekeeper is polite but invades privacy. Mud tracked all over the halls from the construction workers they cater too. Got our business number from somewhere and used it to allege our dog barked instead of our cell phone because they knew we would not get message in timely manner. Management and corp execs hide. Use private caller cell phones and trying to reach someone at corp or guest customer service lines are nearly impossible. They owe us tax money and food costs for wasted groceries when our reservation was not honored. They still have nerve to send us coupons. Very bad hotel chain. Lots of complaints against them. One Michigan location looked a guest and dogs out in the cold without acess to her coat, car keys or phone charger and when help in the form of sheriff and federal officer that knew her personally came to rescue her from the cold, hotel staff refused to cooperate and tell them where on the parking lot the poor lady was parked putting her and dogs at risk. Arrogant staff with little regard for treating people with compassion or doing the moral, ethical thing.

We have been complaining for two days about constant loud noise above us and no one in the office will do anything about it except accuse us of being the noise makers. It is ridiculous and one of the front desk workers is threatening to call the manager on us for complaining. We pay just as the other guests do and should not be kept up every night.

Im contacting an attorney as im extremely upset about how I was treated. Im disabled on ssi I booked and paid in advance rk stay a week (which plans were to stay longer) from 02/28/2018 to 03/05/2018. On 03/04/2018 I was denied access to my room and belongings because I was to pay for that day and night. When trying to show proof I was all paid up I was denied told not his problem they just tell him what to do and he does so. I was treated like a liar a thief and deeply embarassed in front of other hotel guests

Let me start by saying I've stayed in a number of Extended Stays and this by far was the worst experience I have ever had I paid over $650 for two rooms for 5 nights. One-room hat 2 beds in it six towels and 4 face cloths the single room had two towels and Two Face cloths the whole 5 days no one came in to clean the rooms change the towels empty the trash the door in the single room was half off the hinges there was no back on the remote control for the TV they did not even have a single iron or ironing board for use they did not even empty the trash around the outside of the building I am requesting some type of compensation for this terrible terrible stay or I will take this to the CEO of the company, if you're paying that kind of money to stay in hotel I expected it should enjoyable the phone in the room didn't even work couldn't call no front office there was none. I am expecting to hear a response as soon as possible thank you for your time.

My family and I have been staying in the Fredericksburg, virginia location and there have been alot of changes with staff. Since this change has happened my credit card has been charged twice without my knowledge and for days that have already been paid for. 2 charges for 250.00 in the same week. Management had been told about it by my husband and they said it would be back to us by 2am. Nothing has come back to us and now they are saying they can't see it in their system any more. This is rediculous.

I have been staying here with my family (husband, 9 year old daughter, 11 month old daughter). I must say I do not complain about the cleaning because I clean up my own room but we have been here over a month waiting for our home to become available. I have put some money into staying here and would have never thought a staff would steal from me. On this past weekend my husband gave a housekeeper $80 to place on his account and now no one know where his funds are. I hate to feel like someone is taking advantage of my kindness and I am going through enough right now. Staff have not taking the situation important and we were told cameras will be ran two days later. Now I have witness with my own two eyes staff stealing from a customer room and offered me some of his merchandise. Something needs to be done about the customer service and the honesty here at the Woodspring Suite in Augusta, GA (Ft Gordon location).

My daughter and husband are currently residing at one of your hotels, she found an add on Craigslist and went to check it out, she was told that the intro rate was only for the first month and that the rent would go up in the second month to the regular rent then would stay at that rate for the length of their stay, they were ok with that but when my son in law went to pay the third months rent it had been raised yet again by almost $500. with no notice. I can see maybe $50. but almost $500 ? they were told it would not change after the second month, so why did it, they didn't check out at any time, they just renewed. they have noplace else to go and $1700 a month is absured for 1 tiny room.They pay for room service but have to beg for clean sheets and towels, REALLY! I would like this checked and would appreciate a response . My email is [protected]@yahoo.com thank you

Hello my name is John Lyles and me my wife and children have been residing in the fridley Minnesota woodspring suites apt 211 since 1/2/18 upon "Bob" arrival he was very rude unprofessional using vulgar language towards staff and Tennant's. Raising rates never in office just coming around to show face that he's here and not actually working he accepted our payment this morning for our weeks extension only to have a complaint against him and come put our family into the cold we have tried several times to contact cooperate and have received no call back on his actions or our room

We stayed for a few days in Saugus, Mass. Due to an emergency we had to leave early. Rushung we unfortunately left a few things. My daughter called told them the room number, and the items. The lady at the front desk said she would talk care of it and our items would be at the front desk. The next day we went back and the manager was there. He wad so rude to my daughter. Didn't want to hear nothing. He also stated that our items were thrown out and pretty much tough s***! I have called corporate may times with the story we will get back to you. Its been 2 weeks and nothing. The items were valued around 100.00. Its not so much the money but after a call was made why were they thrown out? Why was the manager so freaken rude! Absolutely uncalled for. I would appreciate a response!

Kristen Thomas (General Manager) 5 January 2018
Woodspring Suites Louisville South
6310 Commerce Park Court
Fairdale, KY 40118

Reference: Illegal towing of privately owned vehicle

Dear MS Thomas:

On the evening of the 1st January 2018 my vehicle was illegally towed by your contracted towing service (Elite Towing and Roadside Assistance) because my vehicle was parked in an unmarked fire lane. The Elite Towing receipt clearly shows the property owner authorized the towing. Louisville Metro Ordinance (Chapter 94: Fire Prevention) Subsection 94.82 Fire Hydrants, Water Mains and Water Supply - Fire Lanes (where required by law) Markings and other designation (attached); have clearly been violated by your organization and are subject to Criminal/Civil penalties. Your continued violation of this ordinance dates back to at least December of 2015 (Attached google earth picture) which clearly shows no signs or painting on the pavement designating a fire lane. Other pictures taken the morning of January 2nd 2018 will clearly show no signs posted or designated marking on the pavement as a fire lane.

Unfortunately, most of the people staying at your extended stay hotel don't have the funds to both reclaim their vehicle after being illegally towed and then fight the injustice. Make no mistake; I have the means to correct this injustice which appears to be a predatory practice that has gone on for far too long.

Attached are the receipts for expenses I incurred for wrongly towing and impounding my vehicle by your contracted towing service and a local taxi company in the amount of $161.35. I fully expect reimbursement 30 days from the date of this letter in the amount of $161.35 or you will leave me no recourse but to pursue costly legal action.

Sincerely,

Douglas Raymond
P. O. Box 634
Raymond, IL 62560

Cc: File

The place has cockroaches. The emergency lights don't work when the power was off the other day and you have to take the stairs to get outside. A person has to beg for clean towels. Kids ran away without parents to control them. The lock on the front door keeps getting broke. This place is a [censor] hole. People have cars in the parking lot that don't work, they take up parking space for guest. Some guest can't park right the the parking lot sometimes taking the next parking space. I have seen knives in the yard for kids to get hurt. They have cars broken into them. The whole yard of this place is trashy. They had a security officer, but they fired him. I have seem a man hitting a woman and pushing her to the ground. This company wants families to stay here? Are they joking? The manager of this place smokes at the front door! He can't talk to you, he talks at you. The maintenance depart is slow about fixing anything here. The location is off of I-35, exit 164. This place is a good of example of an unsafe home. If this place caught fire a lot of people would die because you would have trouble seeing to get out the building. The woman Manager named Brenda is Nasty [censor]. She talks to you like she is the slave owner. This is NOT 1800, s this 2018! I don't work for her, but she has a nasty controlling attitude that I am working for her and we are pay for rent. The [censor] Manager Brenda works for me! This is Consumer theft!

On January 15 the WoodSpring Suites in Davie, Florida increased the rates. The establishment put up notices prior to the 15th to let all the guest know. Three days later they increased the rates again another $300. This time they didn't give any notice to any of the guest. They just posted it on the billboard outside what the weekly rate was now. How can any of the guest prepare themselves for something like this. They have made the guest feel like what was once affordable is now astronomical. They are saying it is corporate that's making the rates go up. Well thank you corporate for making me and my family now homeless. I now have to find a new home for my dog. They told the guest if you can't pay you can't stay. Thank you again corporate for making me and my family homeless.

When we got into our FIRST room (222) after checking in we found 2 roaches in our room in the same place with 2 kiddos a toddler and an infant this was NOT acceptable. After going to the front desk we were given a second room (220) after entering the room and turning on the light I seen a bug scurry across the counter and run into hiding (I could not find the insect after going to the first room next door to get my in-law so she could see) again with 2 little kiddos this is completely unacceptable. After yet going down a 3rd time we got told that there had been 2 rooms on the second floor that had been sprayed for bugs (at this rate all rooms in this hotel should have been taken care of). We got a 3rd room on the 3rd floor (311) with no issues (but bugs hide). Not only was this a issue but also the luggage cart provided had a flat tire so it was difficult to get our items from our vehicle to our room. Also another issue we had after a few days of being there on the 3rd floor there was the smell of marijuana, we had told the supervisor and manager asked for a letter stating it was not us an the refused even after they had found out that it was the people next door to us. I do not want to leave a negative review I am hoping this can be fixed somehow with a partial refund or another accommodation. This was my husband's trip to come see his family he has not seen in 6 years because of the military. We were very upset, we understand that it is a discount hotel but this are things that should be taken care of regardless.

Yes I need to speak with the district manager. I have been staying at the Pelham, al location for over 6 months and tonight i was treated so bad and had to leave because of the manager that wasn't even present she did this by phone. I'm very upset about what she did and because of this I will be talking with someone about this . I feel like she did this because I had a question about my bill for the first time since I've been there and was two weeks from being able to use the credit I would have received because I have been there for over 180 days. I would like to speak with someone asap. I deserve someone that has respect for their residents.

The hotel flooded due to a pipe bursting. NOT OUR FAULT. Now me and a lot of other guests are very upset. No refunds. IT'S THE HOTELS FAULT. I want my money back and i want my room for free for the week. I will go to the news stations and to who ever else will listen. The guests are being punished for something we did not do. Do the right thing and take care of your guests!
We had fire alarms going off many times. A guy jumping out a window...come on. Take care of the guests

My room was flooded due to a busted water pipe and now not only did no one see fit to call me and tell me they will not give me a refund for the days I could not stay since I paid weekly. Also the lady at the front desk is very rude and and outright racist . When I asked if she treats all guests like this, replied "pretty much". I just moved to this state and am appalled that you would allow anyone to treat a paying guest this way. I will not ever be staying there again and I will never recommend your establishment to anyone I know either.

Me and my boyfriend been staying here woodsprings suites for awhile till we can find place we both went work today 1/3/2017 we leave our dog out came home they put our dog in Kendell went Thur our stuff black lady at front office tryed just come up in our room thought my boyfriend went work she didn't say nothing just use her key my boyfriend was laying on bed he saw her she tryed lie say she didn't try come up in our room. When he saw her running down hallway another time she knocked asked if he was going pay he already did he shut door got receipt showed her she still tryed argue say he never paid that is unacceptable I'm been housekeeper for 12 years you don't do that, I told them we don't need service awhile we stay here they still came up in our room this is not right plus maintenance man tryed sell weed to my boyfriend I'm not happy at all

I spoke with Tyler regarding our reservation as we were traveling from Las Vegas NV and had some car trouble. He said there would be no problem. We didn't get here until 3:00 am. I called them at 10:41 p. m. to let them know of our late arrival. We drove 17 hours today to arrive and be told by Tyler that he is not coming down here to check us in because the computers went down around 9-10pm. He absolutely refused to do anything! Here we are EXHAUSTED from 17 hours on the road to get here. NO ONE mentioned the computers being down at 10:41 p. m.in fact they looked up our reservation! It is 3:15 in the morning and we can't drive another mile! We are cross eyed from being on the road so long! I am calling corporate AND the BBB as well as the attorney general!

The manager called me once to ask me a question and was unable to reach me at work. I called him back on my break and was unable to reach him. When I came to my room that evening after work I was locked out of my room. There was no memo left on or under my door and the front desk employee did not know what the manager wanted to talk to me about. The next day we (the manager and I) had a heated exchange of words regarding his justification for locking me out of my room. He put his manager on the phone and the heated exchange continued. I told the regional manager that I was hanging up the phone to go online to file a complaint. The next morning I received a call from the manager at approximately 8:30AM telling me that I could no longer stay there because I had hung up on his boss and that I had to vacate the premises by 11:00AM.

On friday dec 15th 2017 I was a victmn of domestic violence by my partner if 5yrs. He was arrested and escorted off the premises I was contacted by the manager deb. Who. Came to our room to let us know about the complaints of the noise of yelling went down the elevator with me to the front door at the time my partner was securing another room for himself I let her know that he had my daughter's money on his card and he was getting another room she then ran into the office and stopped him from getting a room but neglected to let me know at anytime whether by phone or in person that we were not allowed also extend our stay I am in this room with my two grown daughters my two infant grandchildren and they dog we have had no problem since we've been here we have paid we have been very quiet this was a first incident I think it was very unprofessional for her not to come to contact us and let me know that we had less than 24 hours to find someplace else to go with all of our stuff and the the people that were in the room I found out on saturday when my daughter and I went downstairs to pay for the room that she had put a notice on the computer that we were not allowed to extend so now in the middle of winter week before christmas we have to find another place that we can afford that will house three adults to infant children and our dog plus all of our stuff I find it very unprofessional that she did not contact me until it was too late now we are stuck rushing to get out of the room because housekeeping can I finished her job until we are gone I would really like someone to please call me back my number has been provided and I really hope that this can be handled thank