WorldMark by Wyndham review: Poor owner service

Dear Worldmark Board of Directors,

I hope this message finds you well. I am writing to express my disappointment and concern regarding a recent experience with my reservation at Worldmark Banff. I had eagerly planned a celebration for my wife's 40th birthday, involving six rooms, and was looking forward to creating lasting memories with my friends and family.

Regrettably, circumstances led me to cancel four of the reserved rooms on January 25th, well within the modification or cancellation window without penalty, as specified in the terms. To my surprise, I was informed that the use of guest certificates for these reservations would result in their forfeiture, along with the loss of the associated $258 payment. This decision perplexes me, as it seems unjust to penalize me for cancellations made within the stipulated timeframe.

Additionally, I find it disheartening that despite my clear communication expressing a preference for a refund rather than the reinstatement of the guest certificates, I was offered only a partial refund as a "courtesy." It seems unreasonable to me that I should bear the financial burden for services not rendered, especially considering my longstanding commitment as an owner since 2021 and my continued investment in ownership and monthly dues.

I am reaching out with the hope of resolving this matter amicably and swiftly. I kindly request a full refund of the $258 charge, as it seems only fair given the circumstances. My intention in purchasing ownership with Worldmark was to facilitate memorable experiences, such as the one I had planned for my wife's birthday, and I trust that the Worldmark team shares this commitment to customer satisfaction.

I appreciate your attention to this matter and eagerly await a positive resolution. Please feel free to contact me at your earliest convenience to discuss further.

Sincerely,

Vivek Sreekumar

Owner #[protected]

Case # CDCR - [protected]