Menu
Login
Subject: Urgent Complaint: Non-Delivery of Order - Tracking ID ZDBDWX148403
Dear XDP Customer Service,
I am writing to formally complain about the non-delivery of my order with Tracking ID: ZDBDWX148403. The sofa was scheduled for delivery to the following address:
The tracking information has shown the status as "out for delivery" since Friday, yet no delivery attempt has been made, and I have received no updates. On Friday, I was advised to remain at home all day on Monday for the delivery, but once again, it has not arrived.
Additionally, I have tried to contact your customer service team, but none of your contact numbers have been answered by a human for the past three days. This lack of communication and failure to deliver is entirely unacceptable.
I demand an immediate update on the status of my delivery and a clear, guaranteed delivery date. If the delivery cannot be fulfilled promptly, I will escalate this matter to trading standards and seek compensation for the delay and inconvenience caused.
I expect an urgent response to this complaint.
Sincerely,
Olga Muradyan
[Your Contact Information]
[Order Details]
Claimed loss: £220
Desired outcome: i want the item delivered and the postage of £ 36 refunded and compensation paid for the days wasted for me to wait at home
Confidential Information Hidden: This section contains confidential information visible to verified XDP UK representatives only. If you are affiliated with XDP UK, please claim your business to access these details.
