Yorkville's
Reviews and Complaints

I recently sent a gift to my brother and sister in law to congratulate them on a new baby. I upgraded everything, added a cake, top shelf whisky, gourmet chocolate, balloons, a teddy bear, flower bouquet, etc. They received an empty basket with two cheap rocks glasses and two cigars... This was very embarrassing, and now Yorkvilles customer service will not respond to me. I'm out $250, and would love to rectify this extremely unprofessional happenstance.

My sister ordered a Tirimisu cake on January 24 to be delivered on febrauary 2, a buttercream vanilla cake was delivered on February 23, as it sat in a warehouse for almost 4 weeks. I live in Connecticut a same day state, and also by her signing the contract she ok'd the substitutions, well by them taking this they said a delivery on 2/2. Will not compensate for anything I called them no answer voice chat on line took them 6 days to get back to me and I was told that because she did not order an expedited delivery we were out of luck, and that they try to discourage people from ordering perishable foods. Would you eat a buttercream cake that sat in a warehouse almost four weeks would you drink milk 2 weeks after the see by date? I have emails between me and customer service that puts the blame on the customer and my sister has the interaction between CSR Martina so please feel free to reach out. The website says that substitutions are rare and that when I spoke to them she made it sound like substitutions happened all the time. I am going to take this to the BBB (Better Business Bureau) also after my sister placed the order, her account was hacked could be a coincidence but I think they scam the consumer.

My dad ordered a gift basket to celebrate with our family for our personal occasion. He lives overseas so I don't think he saw any reviews here, yelp, trust pilot or so.

Anyways, he ordered a gift basket with premium wines that are worth $450 more than a month ago. (Jan 12, 2021).
Today is Feb 19th and we haven't received the package yet. And in the tracking system, it says "unfulfilled, printing order". So I called them, goes straight to the voice message, emailed them - no response.
I found the live chat on the website so I talked to one of the rep for the refund since it passed the delivery date, he/she says we don't do refund under our T&C. So I checked T&C and it does state that they don't do refund even it is their fault.

Now they are saying, they will deliver as soon as possible but I really doubt it and I think we will never receive our package. So it is technically lost money.

One thing they kept saying was, the "payment didn't go through". Even I showed the confirmation email they kept saying it is an order confirmation, not the payment confirmation.
So when I got all the proof from the credit card company, they changed their words and said it hasn't "dispatched" yet.

Since I am not the only person here with the same complaints, they will keep doing the same business as now to other new customers.

I received a gift basket with no note or indication who sent it. I called no one answers the phone, left 2 messages, no return call and sent 2 emails. After a few weeks they responded, I sent the shipping label and they started they can not tell me who sent it.

Terrible customer service, I feel bad as I do not know who sent the gift and can not thank them.

A Completely trashy company that commits fraud to paying customers. Has refused me a refund and even though they were unavailable for close to a month for an order update and the. Shipped it to the wrong address. The company confirmed that they received their package back but will not refund even though the failed to provide adequate customer service for a change of delivery address.

Please do not give your money to these fraudsters, I have no doubt every bad review
Online is true and one day they will face a class action lawsuit for acting so unethically.

Save your money and peace of mind, buy elsewhere

Terrible experience. I ordered holiday gift baskets and the website suggested a 2 day delivery turnaround. My gift baskets were delivered after the holidays 4 weeks later. I called several times to get an update on my deliveries, left messages and sent emails. I requested a refund and to cancel the orders and they sent an automated email saying their refund policy does not allow for this. I spent over $200 per delivery and was terribly disappointed with the entire experience. In addition, the baskets delivered were unimpressive are not worth the money. Overall terrible product, customer service, and overall experience. I would strongly suggest you do not support this company.

Do not purchase from this company! Run! My sister ordered a gift basket for me for Christmas. She paid 250$ for a wooden shipping crate, and gourmet goods, wine, plus a bottle of champagne. I received a cardboard box with 20€ worth of supermarket brand / bought products that were nothing close to what was ordered and paid for, and thé champagne and wine missing. It was poorly packaged as well. It appears many people have had similar experiences, based on the many "angry face" emojis on Hazelton's Facebook posts, which don't allow comments (likely because of what I imagine will be overwhelmingly negative feedback from customers reporting experiences like mine.). What's more, they are near to impossible to contact, and refuse any refunds. It's a complète SCAM.
Look up thé scammers Christine and Loren Drotos, they are professionnel scammers that steal people's money, and Hazelton's is just one of their fronts. My sister lost 250$. They have other SCAM gift companies called Yorkville's Gifts, and Baskets and Boards.

Customer Service said all I can do is wait for a package that was supposed to be delivered 7 days ago. They told me I didn't have any common sense. They said they can't help me and won't offer a refund. They tell me to refer to the tracking number with they WILL NOT GIVE ME! I paid for shipping to be there before Christmas. It's now the 30th and it has not even shipped.

I ordered a bourbon and cigar basket that totalled almost $200. It was delivered timely but they had switched the contents without consulation. Upon removing the basket from the packaging, items were also damaged. I did not have time for a return so I rewrapped the items that were still usable. The basket was gifted to the best of my ability while waiting for a possible partial refund. It has been 5 weeks since my initial phone calls and emails including pictures as their policy states and I have yet to get a response from them. I have also placed follow up calls and an email. I was told that they will get back to me and still no response. I AM VERY DISAPPOINTED. WILL NEVER PLACE AN ORDER FROM THEM AGAIN