Zara.com
Reviews and Complaints

#1-Dressing room curtains should be able to close fully and all the way. This is a violation of privacy if the store fails to provide it when a person removes their clothes to try a garment. The curtains never fully enclose the stall. Don't know if this is for anti-theft, but regardless they are violating privacy. I am surprised not more people have complained about this. It's so easy to see partially naked people as you enter the dressing room.

#2- If you order online beware that the day you place is order is day 1 out of 30 to return item. So that means if they take over one week to deliver order, you now have less than 21 days for your return. This is the only store in the US that does this. Most stores start the the 30 day or 14 day countdown once you have received the item. It's a sneaky policy aimed at blocking returns within a reasonable time frame.

As a result of the aforementioned I will take my business elsewhere where fair customer practices and decent privacy in dressing rooms is provided. Also the quality of the garments is very poor recently but the prices continue to skyrocket.

Hi Zora servise team
good afternoon
I hope you are doing well. I am writing to you about two pairs of dark blue pants purchased from ZARA Singapore last year. Unfortunately, both items have experienced severe color fading despite proper care, as the following photos. Without a receipt due to the time that has elapsed, I would like to ask for compensation of SGD 100 for the quality issue.
I appreciate your understanding.
Sincerely,
Mr. ZHAO
Hp: +65 [protected]
Email: jone.[protected]@gmail.com

5 weeks ago I ordered from Zara using PayPal.
It’s 3 weeks since they received my goods back.
We have called 11 times, each time the same rude responses and refusal to send ANY form of written confirmation or hanging up because Dutch is not my first language.
Also used chat function multiple times quoting consumer law & demanding an email be sent to confirm what was being said but the chat responder was rude yet again and ended the chat. No emails have been sent to me but on the phone and in chat I am told ‘it’s been escalated thanks for your patience.’
In my Zara account, the amount has been accepted & return processed but since the 14th of August no movement. They told me it was because I made a PayPal dispute- so I closed that. I am stil being told, rudely, the same, and given no difinitive answer. They provide NO help, nor written emails. And owe me 450€. I can see it’s me and 100s of other people too. Worst company EVER.

I sent this blouse to aberdeen 29/05/24 and have receipt to prove it. It was received by yourselves and I was informed that i could not get a refund . I was told that it would be returned to me on the 12/0/24 tele [protected] and the person who was foreign took my address 3 times... Newton of Cawdor Bungalow, Newton Road Cawdor. Nairn IV12 5 RA. To date it has not arrived ! Today I have tried to get through to Aberdeen so many times and it is engaged or someone has the phone off the hook! [protected] and [protected]

If you cannot find the blouse then you need to compensate me as I have proof you have received it.

Vanessa McGregor

When a billion dollar company blatantly rips off their customers!

I placed an order with Zara for home delivery. The package was not delivered and I contacted the courier who told me they have "incorrectly delivered" it and is missing. However, when I contacted Zara customer service, they said their so-called "investigation" shows that the courier successfully delivered my package. Even after I sent them documentation in a form of a screenshot of the courier's text that they did not deliver package, a person in their customer service department, Dany, refused to give me a refund or to alter their decision now they have the correct facts.

Ordered 3 pair of boots! size was incorrect for 2 pair the other pair I received 2 left foot boots..just wanted to exchange ... but have not been able to conctact anyone. trans-#od133291ht052054r-ordered 11/2023 from Zaracclub.com [protected]@outlook.com (Diane Zebro) I will also be contacting Paypal to inform them of this issue.

I ordered around Nov 4-11 not sure. Because being so busy during the holidays I forgot about my order until around middle of Dec. I still do not have my shoes or boots. This is very bad service. They are paid for now I am out of money for nothing that I n.ever received. Coould u please check on that order from Carolyn Penman - 7035 W Sandpiper Ct Milwaukee, Wi 53223.

[protected]@yahoo.com I love looking at all of your shoes & boots and thought I had found a new place to order.

I bought two pairs of shoes from zara but one of them it totally disappointed me regarding its quality, the front toe leather is start creaking and same the pasting of sole is also loose its grip , and now they are telling me its not possible to exchange shoes or refund my money because of 30 days return policy but what if my shoes did well in 30 days and on the 31 day it’s be like cheap quality shoes we can get from streets and even those street shoes have more life and quality than zara it was my last mistake of purchasing from zara and everyone who is reading this don’t bye at any cost try to buy another brand . I wear these shoes only for 5 times till now and these are totally waste of money.

Order made in Canada # [protected]. Returned two items at the Richmond mall zara - item ref # 4331/127 and ref # 8741/257 and did not receive refund. In addition, from same order, returned item ref # 3548/240 by mail to returns warehouse and no refund. Representative confirmed that items were returned and says there is a hold on the returns. Reasoning is that a belt ref # 6152/691 never shipped out and status is “being processed”. Representative explained that all items have to ship out for return to be processed. Asked representative to cancel belt and get that refunded but again no refund. Zara has $440.90 of my money and have escalated issue multiple times case #[protected] and [protected]. Requested call back and have been phoning them for a month but no call back or resolution. Even called 3x in one day and no call. Stolen money from me during the holidays when I need to buy gifts for my family. Unacceptable and horrible customer service.

I received a faulty item and it took over a week to get a refund including separate chats to get my packing & postage returned. Despite me asking to record as a formal complaint as their advisors kept ending the chat before my issue was resolved I was promised it would be escalated and I would receive a call back on at least 2 occasions but nothing.

Their advisors are rude and kept you waiting before responding, sometimes up to 10 minutes at a time. I'm still awaiting a call back even now but nothing. Disgusting customer service.

I purchased from Zara home online South Africa on 14 September. I then returned by item to the address on the website, 2 weeks later (at the end of September).

I have been calling the Customer Service number (+[protected]) almost daily to follow up on my return and refund, but each time I call, I am advised that the product is receieved, but my case is escalated to understand why i have not received my refund. It is weeks later, and i dont receive any positive feedback from Zara home.

Not near a Zara store & order numerous items online. Some of your clothes are not true to their size. It is very frustrating & disappointing!

The quality of your clothes is not up to standard for the price you pay. There are always a few threads hanging, buttons not sewn well on, etc.

I understand there must be price hikes (I think recently was your second one this year). What is most frustrating is that the one moment the item is a certain price & when you are a day or two later on the website it shows there is an increase of for example a R100 on the same item. Why can't it be if it is time for price hikes do it on the new added items on your website & not on the older items?

I was told my receipt would be texted to me. I never received them. 3 different times I made purchases they told me they would text them. I have received any of them. Now I need to return several things for different sizes and I cannot because I have no receipts. How can I get copies of my receipts. The store is always so busy they don’t have time to look up anything. I have the transaction numbers, dates of purchase and purchase amounts if someone could find them and email them to me! Please help! I love Zara but this makes me want to stop shooting there.

My case number is ID [protected].

I bought an e voucher online on the 14th August to the value of £150. I have never received the link and can confirm that this has not landed in spam email. I have been communicating with customer service via the WharsApp facility and have done so four times. On each occasion the chat advises that my case has been referred to an internal department and that they will be in touch within 24-48 hours. This never happens.