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1.6 4 Reviews 441 Complaints
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Zynga Complaints 441

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A
2:20 pm EDT

Zynga Being harassed by zynga everyday!

zynga has taken out a PC, letters were sticking and they were going to fix it, they took out all my commands, got the blue screen and nothing, then i got, network error, check your internet connection, restart your browser and try again later, error validating access token session, current time is 31 Ja 2016, then sorry this feature is not available right now, an error accured, try again later, login error, there was a problem logging you into words, reload and try again later, Hmm, were having trouble finding that site, sorry, we spilled the tile bag, and this game could not e recovered. rematch this friend and try again, sorry something went wrong, insecure content blocked, this page is trying to load scripts from unauthenticated sources, and i would get all vowels like eiaeria, or sosoer, ieisttt, iudttta, then when i get all letters and no vowels, it was asked if i needed a vowel, today, another i could not download words, it just spun around, and before that i got a gray screen with a sad face in the middle, can someone stop this?

Desired outcome: leave my game alone

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S
8:58 am EDT

Zynga I can't download your games completely again.

I'm trying to get on the Hit It Rich Game Page where I can play your wonderful games, and I can't download them fully to get on the site.

I have had this problem before, usually; when the Internet is reset in the county I am in or the state I am in.

Chester County PA and Ardmore PA on the library computers and on this computer I use at the hotel I am staying in.

Is there something wrong with WIFI?

The satellite dish?

The entire Internet system?

I miss playing your games on Hit It Rich by Zynga, they are fun and enjoyable to play! Thank you so much. S.B.

Desired outcome: I hope to download and play your games again soon.

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F
2:15 pm EDT

Zynga Zynga Poker

I feel regret to request you for unban my zynga poker account as soon as possible. Why I got banned for no reason?
My Identification number : [protected]

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G
3:14 am EDT

Zynga i play and have won at the table but when i leave the table my account balance is the same as i started

i played on three occasions today and at the table i won about [protected] but on checking my balance it was exactly the same ammount as i started with, it is not the first time this has happened and im sure that when i loose that it is always taken from my balance, i regularly play and purchace chips so im very annoyed that if i win i dont get the chips

Desired outcome: i would like the chips won in my account

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E
2:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zynga Please Help

My account has been banned Please help with restoring my account I have not done anything wrong, I play There is a balance of about 17 t Note that I have been playing on this account for more than ten years

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Update by Eyad K talafha
Apr 16, 2021 9:09 pm EDT

When will the complaint be answered?

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D
1:11 am EDT

Zynga Unauthorized charges

I received a cash purchase debit from my Direct Express account. Which I did not authorize.
3/08/2021 GOOGLE *Zynga Inc, g. Co/helppay#, CA, USA for 10.82.
I want it removed
How were you about to get my card info to do that ?
How do I stop any more charges and get reimbursed for this one?

Respectfully
DERRI SMITH
[protected]@hotmail.com
[protected] cell

Desired outcome: Reimbursement

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C
9:47 pm EDT

Zynga I'm everyday buying chips and I'm not transfer chips

Why my account banned I am everyday buying chips for $500 and my account is diamond please give me back my account

Desired outcome: Please unbann my account it's diamond account

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D
1:25 pm EDT

Zynga Ginrummy plus

Hi, my name is Dawne. I have been playing ginrummy plus for a while now. I believe it's the best rummy game out there. Recently the game has been freezing on me leaving me with much loss. It has happened numerous times and it gets very frustrating. I love the game and will continue to play, I would like to be compensated for my loss. Hope you can help. Faithful player,
Dawne Gentry.
My player name is Dawne G
email is [protected]@ymail.com

Desired outcome: Compensated for loss of play money

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K
12:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zynga Advertisement shown on words with friends game

I take objection to an advertisement that came on the screen of a woman wearing little clothing and moving Indecently, I wanted to delete my Words with Friends game rather than be subjected to more advertising of this nature. I will never download future games that are owned by your company to avoid your indecent advertising, it crossed the line.

Desired outcome: Removal of advertising of that nature that Objectify’s women

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A
2:12 am EDT

Zynga Gin rummy plus

So I would like to be reinstated and have at least 1, 000, 000 coins put back on my account because your I'll take So I would like to be reinstated and have at least 1, 000, 000 coins put back on my account because your I'll take away more than that So I would like to be reinstated and have at least 1, 000, 000 coins put back on my account because you I'll taken away more than that and interfered with me

Desired outcome: Reinstated and have 1,000,000 coins with back in my account

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D
12:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Zynga Gin rummy plus

A few months ago I was permanently banned from playing gin rummy plus. I wasn't given an explanation as to why and it also banned my children from playing. I tried to reach out several times but they wouldn't budge. I have no idea what I did wrong, and if I did do something wrong I don't know why I wasn't given a second chance. This doesn't make any sense to me. I have never had any type of game company respond to me in this way to where they completely disregard my concerns and have no intention in helping me. What I'm asking for is to be allowed to play the game again and if I did violate some thing had to explain to me so I won't do it again. That makes sense.

Desired outcome: I would like for myself and my children to be able to play the game again. Why should they be penalized because of some thing I did that I don’t know that I did.

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D
Dennis9992
US
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May 04, 2021 3:46 pm EDT

My Gfriend and I were banned the same way. Never knew what I did wrong. We play every night for over a year because we live apart and is a great way to keep in touch during Covid time. I asked for a reinstatement because we never knew any type of rules and never tried to cheat anyone. I got the following response;

†**********
Peter O. (Support)
zyngaturkey-support@zynga.com
To
(My email)
Show less
May 2 at 10:18 PM
##- Please type your reply above this line -##

Peter O. (Zynga)

May 3, 2021, 8:18 GMT+3

Hello,

Thank you for getting in touch with us.

Our system detected that you've broken one or more of our game rules. Therefore you are suspended from the game.

You can see our official game rules under our privacy policy page:

https://apps.facebook.com/ginrummyplus//static/privacy

Please be reminded that our account ban decisions are final.

Kind Regards,

Peter O.
**********

I clicked the above link and could not find any rules.

I am replying to the above email to ask a supervisor to look at my request for reinstatement.

ComplaintsBoard
S
8:07 pm EST

Zynga Words with Friends

Words with Friends daily rewards will not load any ads so that you can watch and receive the daily rewards. It tells me an UNEXPECTED ERROR has OCCURRED! This is day 22 of not working and is an ongoing problem with this game, not sure why the game has the daily rewards if they are not going to work for weeks at a time. I play this game on my computer and it's so madding for this part of the game to not work.

Desired outcome: Would like for this to be fixed.

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I
5:16 am EST

Zynga No help, no contact

I have contacted Zynga help 15 times for help with game play on Farmville 2. The problem is when I sent requests for items to friends I get the message that it was sent, but my friends do not actually receive the message. I cannot add friends, complete any quests without items from friends, I cannot get farmhands. The only contact from Zynga was 2 e mails asking how they are doing, well they have done nothing. After 15 contacts I should have had these issues resolved or an explanation why no, but nothing. Can you help?

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R
5:25 pm EDT

Zynga This picture

I play gin rummy plus love it .. My Grandkids like to play it as well. I am not happy about this picture that is on this profile. Not a dating web site .NOT APPROPRIATE. I am not happy to sit down with one of my grandkids to have a talk about [censored] like this

Desired outcome: Ban this person

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Y
5:52 pm EST

Zynga Unauthorized charges from zynga poker

Your company has continued to charge my credit card. I did not sign up for your service and I do not authorize you to charge my credit card. Charges started showing up from nov of 2020 —
Charges showing up for $9.99 three times, and $49.99 one time.

Charge on card shows up as : zynga - zynga poker httpszyngapok ca

Do not charge my card. I do not authorize you to do so. I do not use, need or want your service.

Desired outcome: I'm requesting a full refund for all of the transactions posted to my account.

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M
4:38 am EST

Zynga Gin Rummy Plus

The game has taken $30, 000 coins from me. I keep getting an error message. I will not play again because it keeps kicking me out and taking my coins. I have tried on 3 separate occasions and keep getting the same error message. I need help please.

Desired outcome: I would love to get my 30,000 coins back.

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H
7:39 am EDT

Zynga no game

Play hit it rich ever day go to get on says it is restricted can not get on no matter what I try

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A
6:07 am EST

Zynga Unauthorized charges

Within an hour I have received text notifications of 4 unauthorized charges to my debit card. 1)$3.49 2)$10.91. 3) $15.? And 4) $50.35. I did not make these purchases or authorize anyone else. Please correct this! I even went into my Google account and deleted my debit card I had on file. If money was taken out of my account I expect a full refund of said charges. Please resolve this issue.

Desired outcome: If money was taken out of my account I want full refund, resolve this

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A
7:27 pm EST

Zynga Hit it rich

Absolute horrible company nothing but greed to take money and then treat you like crap I have over $25, 000 and I'm just a normal dude with five kids and my emails don't get answered everything is their same generic lines never actually forwarding you to somebody higher up please do not play this I'm looking into filing some kind of formal action against them I mean I send a couple emails asking if there's any kind of consumer protections that would help possibly benefit any customers along these lines and they before I contact the bank or anybody wanted to talk to them I had at least five different people email me back the same thing about how putting together a winning combination can be tough I'm talking about the fact that I spent $3, 000 in a couple hours and didn't have any coins at all ever worked with somebody in the VIP department for a few months best they could do was same thing they do for everybody just gave me 25% purchase bonus on my coins well now I have about $3, 000 in purchases and because all I did was send them an email requesting more information or if there isn't any information just to get some information and then the most condescending just stupid replies and now like my VIP person Jessica just reached out to me she is such I mean this is your job you rob people for a living expect some angry customers. Now she just keeps telling me I will forward your emails to the right person I've never in my life been treated like this and these people are pieces of s***

Desired outcome: Help

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Y
Yossi G
US
Send a message
Feb 20, 2021 5:54 pm EST

thieves !

ComplaintsBoard
M
5:32 pm EST

Zynga Poker

Hello. Yesterday I receive a message ACCOUNT BANNED. Please can You tell me what happened? I never transfer chips, I always play fair, e never play bingo, I don't think I use bad words. Can You explain why? Sometimes my 18-year son plays on my profile but he know the rules. can You please restore my account and my chips. I get to 72bilion very very hard and I don't want to lose them.
Maybe I'm just victim of hackers.
My User Identification Number is ([protected])
Thank You
Mario Popović

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About Zynga

Screenshot Zynga
Zynga is a digital gaming company known for creating popular mobile and social games. Their portfolio includes titles like FarmVille, Words With Friends, and Zynga Poker. They offer games across various genres, accessible on multiple platforms, including smartphones, tablets, and social networking sites.
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3. Writing the Title:
- Summarize the main issue with Zynga in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Zynga.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.

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- Attach any relevant supporting documents but avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

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Follow these steps to effectively file a complaint against Zynga on ComplaintsBoard.com.

Overview of Zynga complaint handling

Zynga reviews first appeared on Complaints Board on Aug 3, 2009. The latest review Poor Tech support and how to fix problem was posted on Aug 25, 2024. The latest complaint Words with friends 2 was resolved on Sep 17, 2022. Zynga has an average consumer rating of 2 stars from 445 reviews. Zynga has resolved 67 complaints.
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