Menu
For Business Write a review File a complaint
CB Computer and Video Games Zynga My zynga poker account is banned
Zynga

Zynga review: My zynga poker account is banned 14

N
Author of the review
10:17 pm EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had won around 30M and I was playing with my poker buddies “just having a good nice with them” I was so careless and loss a few millions (around 5M) to different friends”". (Note: I didn’t had any intention of giving away my chips) I was just trying my blind luck. But, Zynga banned me just b’coz I had bad cards and now I have $5600 chips. Please, please kindly look into my problems.. I am feeling very sad and depressed for losing all my chips after having such a hard time earning them. I really am a fan of poker and plays it daily but now, due to this cruel actions of banning my account and taking all my chips is hurting me a lot…

I didn’t know zynga would do such a cruel thing to me… please give me my chips back… I’ll be more cautious next time…

I don’t know who I am more angry at the ### that sent me a scam gift on zynga poker and then hacked 120 million chips when I was at work or the good old folks at zynga for banning my account because of this. I am a nurse who has played poker for over 4 years and am in the %5 of players who actually buys chips occasionally. As soon as I clicked on a gift (that was in my gift box on the poker game), I knew I had made my poker account open for someone to steal my chips and they did the next day while I was pulling a tiresome 12 hour shift at the hospital taking care of dying cancer patients. How low can you get.

I hope the ### that stole my chips comes down with gram positive cocci all over their body. To make a long story short, hears how it went. Friday, clicked on scam gift, Sunday, chips hacked (they left me 1 million, obvious a caring scammer), Tuesday, chips restored by customer service, Wednesday, account banned, Thursday, chips restored and account unbanned after second investigation by zynga support, Friday, account banned again. WTF.

I have waisted many hours of my time, playing this game called poker on zynga facebook just to have all my chips hacked even with all the facebook security measures in place. But who, I am more angry at is zynga who accuses the victim (ME), of use of bots, third party softwear, cheating, etc. I am not sure I would know what a bot was if it sat down beside me and as far as download software, this girl can hardly sign onto my 401 k account without calling customer support. After numerous emails (30) and phone calls to the tech department (might as well been talking to a pinecone), I have decided that all this time was waisted in my life. Playing a silly game to amount a pile of chips (that you can’t spend) only to have them stolen and then you are accused of all kinds of things.

One thing I have learned playing poker is you got to know when to fold em and walk away. For all of you who have your chips stolen, this is my advice. Change your passwords on both email for facebook and your mail account. Run a virus scan on your computer. Contact customer service, I must say the first week, they rocked with a five star rating. If you can’t get your account fixed by email contact the 1 800 number for tech support at zynga. Again, I am not bashing everyone at zynga customer support because the first week when I got my chips back twice, they were on the ball. But now after sending email after email and thinking maybe it is time for me to give up the fight for the game I did love.

If I had known you were gonna ban my account, I would have liked to at least play at the big tables, not a the 10 chip tables. Glad I protected my chips all these years, just for a ### ball to steal them. Guess I will not be buying anymore game cards from cvs and walmart anymore cause I have no poker table to play on. I will miss my poker friends. Good luck at the tables, don’t except any mystery gift from someone unknown (non facebook, non poker friend), it’s a hack. Once they get your name, they got your chips.

14 comments
Add a comment
I
I
ihatezynga
london, GB
Sep 01, 2012 1:41 pm EDT

Horrible.. it happend to me a few months back.. I managed to build up a stack of $180m, lost $5m to a friend, went back online the next day and only $2m remaining.. I was shocked and confused, but most of all angry.. I have never brought chips and I have no intentions to, I spent over 4months building my chip stack from $2k to $180m and it disappeared with in a blink, heartbreaking! however there is one positive I can take from this experience, firstly I was spending alot of my spare time playing this silly silly game, neglecting other things in my life, and wasting hours and hours, stressing over something that isnt even real.. lol, take my advice guys, this game is not worth the effort or time.. if your going to play poker, play for real!

S
S
sui pinyuh
ID
Nov 23, 2012 1:16 pm EST

account banned

M
M
Mohamad_santina
LB
Nov 25, 2012 4:36 am EST

i had 28 M and i have banned yesterday how can i get my chips back? iam very angry

A
A
Ansh Sharma
US
Nov 11, 2016 12:50 pm EST

Zynga apologised to me on banning account and open it within few hours :)))) didn't even touched the chips.lol

View 0 more photos
M
M
MrMo Blades
NL
Nov 30, 2016 4:24 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I Just got banned on 11/30/2016 at 10:30.A.M for 385M that is so sad and so bad, it took me months to earn them, that is not far enough. That isn't the way how to treat your customers. I am absolutely disappointed and frustratedon that, cause if i really did anything or something wrong or illegally i would confess that without any doubt... banning me for 385M and suspending me for no reason that hearts. i'd like to have a respond on my comment and complaint as soon as possible on that! Eventually! I'd like to have them all back my chips and reactivate my account. Thank you!

View 0 more photos
F
F
Florent Krasniqi
AL
Jan 29, 2018 8:39 am EST
Verified customer This complaint was posted by a verified customer. Learn more

hi zynga, why my account banned, l never transer chips, please let me play again.
https://web.facebook.com/lenttz?_rdc=1&_rdr
[protected]

View 0 more photos
S
S
Sobrie effendie
MY
Jul 14, 2019 9:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I lose 10 b zynga suspended how cant i take my money again n acount zynga

N
N
Net Bug
US
Oct 12, 2019 4:49 pm EDT

It's Horrible to found my account while doing nothing without playing the game claiming free chips. Strange.

R
R
Robert Blenheim
US
Jun 01, 2020 8:14 am EDT

I am 73, retired, and in isolation. I have been playing this game for well over five years. I got on a table with two obnoxious 'bingo players'. Others were on the table, and I wanted to play. The two keep ruining the game for everyone. I kept saying 'Stop the bingo' and, without using profanity, referred to them being dumb as to what they were doing. Then I won a big pot, and the 'bingo player' on the right started saying he just 'reported me'. I thought he was joking and I told him I reported him as well (I was joking). Then when I tried to log on later I found myself banned from Zynga! This is WRONG... these two should have been banned, not me! I was playing respectfully.

Then I tried to get reinstated the way they kept saying hit 'contact us' but everything I did all it did was put up the message. It wouldn't let me contact them!

I'm mad since I've been playing this game for years. DOES ANYONE KNOW WHO I CAN COMPLAIN TO? I can't get on to even contact them!

S
S
Sara Paterson
US
Jul 26, 2020 11:26 pm EDT

It’s disgrace what they done to you. I myself encountered these donkey bingo players and was getting sick of reporting them and nothing gets done about it I’ve had numerous arguments with these cheats to the point I got a warning a joke now I have to keep moving rooms to I find friendly decent players but I said once me chips gone I actually be glad then I’m deleted it myself I will never buy chips from them again either. and if I was you I wouid not bother with them. There is a another poker platform called Pokerface I play there a lot it’s free like zygner and lot more hassle I hope this helps.

S
S
Sara Paterson
US
Jul 27, 2020 12:34 am EDT

I have been playing at zygner poker for now 2 months and seriously you need to do something about these bingo donkey players cheaters and hackers all you get is all in. You forever finding and trying for decent rooms to play then one comes then 2 and forever all in transferring chips to each other I for one am gonna delete account Once chips have gone you can’t have good fair honest game. And yes I report but it’s tiring and I am made out to be the wrong one please get this sorted !

N
N
Nihan Akcan
US
Jun 11, 2021 2:40 pm EDT

Játszottam egy asztalnál 650.000B volt a nő elkezdett velem kötekedni hogy miért nem ülök be többel aztán folyamatosan bingózott és amikor én lettem el bingozni akkor jelentett engem másnap reggel be akartam lépni a Zynga zárolta. És elvette az összes zsetonomat ja és meg ráadást kód bért számoltak fel hol élünk gyerekek meg se vizsgálták az ügyet írtam nekik de semmi undorító a Zynga mocskos lehúzós és meg a zsetonodat sem kapod Visza drága pénzért vettem a zsetont

J
J
Jeynlee
Seremban, MY
Nov 05, 2021 12:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

May i know why am i being banned . I cant lock in to the page. Pls come back to me if ive ever done anything wrong?

M
M
Mesheddy
Kuala Lumpur, MY
Jan 26, 2022 2:45 am EST

My account has be banned.. Please unbanned my account.. Please zynga..

View 0 more photos

More Zynga reviews & complaints

Zynga - Game keeps freezing up 71
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Zynga - Fraudulant deductions 226
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Zynga - Taking chips away and accused of things I have never done 73
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Zynga - its gone dont know why 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Zynga Contacts

  2. Zynga phone numbers
    +1 (800) 762-2530
    +1 (800) 762-2530
    Click up if you have successfully reached Zynga by calling +1 (800) 762-2530 phone number 1 1 users reported that they have successfully reached Zynga by calling +1 (800) 762-2530 phone number Click down if you have unsuccessfully reached Zynga by calling +1 (800) 762-2530 phone number 0 0 users reported that they have UNsuccessfully reached Zynga by calling +1 (800) 762-2530 phone number
  3. Zynga emails
  4. Zynga address
    699 8th Street, San Francisco, California, 94103, United States
  5. Zynga social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024