Air India
Reviews and Complaints

1. Air India has cancelled my booking twice (BBSR-BKK and return 20th and 28th Oct 2018 respectively). It is very insensitive action has caused inconvenience to me.

2. When I booked the ticket for the first time, I did not receive a mail which is supposed to have all the details. I directly received the cancellation mail. I had to hold call for re-booking of the tickets for an hour and after doing all this, then also the booking was not done.

3. Yesterday I received a mail of reschedule of my return journey, which is illogical and incorrect thus irritating. My 05.45 AM flight on 28 th (BKK-Delhi) has been rescheduled and shifted to 21.05 and the date of connecting flight (Delhi-BBSR) has not been changed as 30 th in the ticket.

4. Is Air India taking responsibility of one night stay at Delhi? Or Am I supposed to spend whole night on airport? Disgusting.

5. I had to cancel my Bhubanswar-Kharagpur train booking because of this. Is Air India going bear the financial loss?

Extremely poor service. If my journey is going to be uncertain till the last minute, how can plan things? Very bad experience.

Gouri Karambelkar
IIT Kharagpur
gourikarambelkar

1. The insensitive approach of Air India is putting me into a very difficult situation . My tickets have been cancelled once (from BBSR to Bangkok on 20th October and return on 28 October). There was no phone call - only an insensitive notification which goes to spam mail.

2. Next flights are rescheduled with 2 flight connecting Bhubaneswar to Bangkok and back with connecting flights to Delhi. All the train tickets have to be cancelled and booked again to Bhubaneswar as I am a Research Scholar from IIT Kharagpur and thus I am compelled to travel by Air India.

3. Yesterday, another rescheduled notification for return flight without any prior notification popped up. Instead of getting back from Bangkok in the morning (28th October), as indicated, a midnight flight is given that will reach Bhubaneswar on 29th morning (which is again not indicated) with a sleepless night at Delhi airport.

Again train tickets from Bhubanswar to Kharagpur have to be booked which were booked earlier have to be cancelled again. Please kindly tell me who will pay for such loss?

Extremely poor service. Are you giving any alternatives? How are you making up for this continued uncertainty and harassment when till the end I don't know whether i will be able to fly or the trip is cancelled. In fact, I am still not sure whether any last moment changes or cancellation or further rescheduling of flights will take place. Please do inform first hand so that I get enough time to find other options and not in Air India.

1. The approach of air india is very insensitive. Our tickets have been cancelled once (from BBSR to Bangkok on 20th October and return on 28 October). There is no phone call - only an insensitive notification which goes to spam mail.

2. Next flights are rescheduled with 2 flight connecting Bhubaneswar to Bangkok and back with connecting flights to Delhi. All our train tickets have to be cancelled and booked again to Bhubanswar since we stay at IIT Kharagpur.

3. Yesterday, another rescheduled notification for return flight without consulting us. Instead of getting us back from Bangkok in the morning, as indicated, we are now given a midnight flight and will reach Bhubaneswar on 29th morning (which is again not indicated) with a sleepless night at Delhi airport.

Again our train tickets from Bhubanswar to Kharagpur have to be booked and who will pay for this loss?

Extremely poor service. What alternatives are you giving us? How are you making up for this continued uncertainty and harassment when till the end we don't know if we are flying or our trip is cancelled.

Raju Mullick
IIT Kharagpur
raju.[protected]@gmail.com

1. The approach of air india is very insensitive. Our tickets have been cancelled once (from BBSR to Bangkok on 20th October and return on 28 October). There is no phone call - only an insensitive notification which goes to spam mail.

2. Next flights are rescheduled with 2 flight connecting Bhubaneswar to Bangkok and back with connecting flights to Delhi. All our train tickets have to be cancelled and booked again to Bhubanswar since we stay at IIT Kharagpur and as government servants need to travel by Air India.

3. Yesterday, another rescheduled notification for return flight without consulting us. Instead of getting us back from Bangkok in the morning, as indicated, we are now given a midnight flight and will reach Bhubaneswar on 29th morning (which is again not indicated) with a sleepless night at Delhi airport.

Again our train tickets from Bhubanswar to Kharagpur have to be booked and who will pay for this loss?

Extremely poor service. What alternatives are you giving us? How are you making up for this continued uncertainty and harassment when till the end we don't know if we are flying or our trip is cancelled.

Priyadarshi Patnaik
IIT Kharagpur
[protected]@yahoo.com

I don't understand what kind of food you serve .
My uncle was travelling from jodhpur to Mumbai on [protected] . The flight landed nearly at 1 or 2 . He had a rice in the flight. After coming home he had a unbearable pain in his stomach . We rushed to the hospital . The doctor said it is food poisoning.

More info- call [protected]

The worst air lines ever

I had to cancel an air India Ticket for September 8, 2018 due to my house where I was supposed live for 28 days got damage. Trip Id. RRGTNMNC8J, confirmation code . HQK99 . Trip was to Cochin, kerala.
I booked the ticket through Indian Eagle, please instruct your office to fully refund my ticket price.
Joseph Chandy
9509 Kolmar Ave, Skokie. ill 60076

After i reached guwahati from delhi waiting for my bus i realized my bag lock and chain is torned and broken. Someone just broke no. Lock inserting sharp instrument. Then they pierced the chain and open my bag and i am missing 3000 rupees from my bag and my clothes and packets i arranged are not in the way they should be. I would like air india to put this into notice or else other people might too feel the same as i had to face.. really pretty bad experience. Hope no one else faces the same as i did.. please make an enquiry as soon as possible.

Dear Air India,
Please find attached images of Bag, Damage_bag, Tag_barcode, Tag id, Boarding_pass.jpg along with this email.

I am Gopinath, student traveled in Air India from Frankfurt airport (FRA) to Bangalore (BLR) on 5th, 6th September 2018

Airline details:
AI120 -Frankfurt to Delhi : 5th September 2018
AI 502 -Delhi to Bangalore : 6th September 2018

I had checked in 2 baggage's.

While collecting my baggage's from conveyor belt at Bangalore airport, I noticed that one suitcase of mine was damaged. One handle end of suitcase was broken, because of which I was unable to carry my suitcase out of Airport. Which is very difficult to pull, lift handle, cannot comfortable carry the bag because of other items being leaking out through the breakage and received bag in an unstable condition

I had reported to Air India staff at Bangalore airport. But unfortunately they didn't take any responsibility to register a complaint, but after several conversations they had given me a email id of Air India "[protected]@airindia.in" and asked me to write an email and report the damage issue to Air India.

I also have a round trip to Frankfurt in 3 weeks, for which I need to use the same suit case, but with this damaged condition I won't be able to use this

Hence I am writing an email to claim my right as a customer for the unfair damage made by Air India to my suitcase, I need a justice for the breakage made.
I Kindly request to consider my complain, would request you to repair my suitcase or pay for the damages caused.

Kindly let me know, if you need any further information

Best regards,
Gopinath

Air India flight no. Al 932 Jeddah to Bombay 20th September 2018 got delayed for 3-4 hours. The Haj Passengers mostly aged above 50 years all are in a bad state without any compensation or food services no place to rest. They are asked to travel via another flight which is Jeddah to Bombay via Hyderabad which will reach Bombay almost at the same time as their delayed flight plus they have limitations on the weight of the luggage to be carried in the via Hyderabad flight. Please take immediate action against this.

I traveled from Amritsar to Delhi using Vistara(at 15:25 hr). I clarified this with two AI staff (AI check-in & AI office) prior to boarding Vistara. ATQ AI staff did NOT inform me about no show charges ($550.69) that I had to pay later at Delhi airport to board flight to Washington D.C. If same was communicated to me at Amritsar Airport I could have boarded AI flight at 19:00 hr instead of Vistara at 15:25 hr. Please clarify your stand on this issue as I am considering to seek consumer court.

Delhi to Birmingham
Flight no : AI 113
Date : 14th September

I checked in for my flight and while waiting at gate 13 to board my flight I was called to go to gate 15 to go with security to check my bag as my power bank was in my suit case,
The gentleman's name was Sumit who accompanied me and he was no help at all, I took my power bank out of my case and handed it in for inspection but was told I wasn't allowed to take it on the flight at all even tho I flew over with it from Birmingham to Delhi, I am disgusted and disappointed with how I was treated and that my extensive power bank costing £35 was thrown away for no other reason other than I wasn't allowed to take it, how dare they, it was inspected there and then in front of my eyes but still they refused me to take it back home with me!
I bought the thing in England!
Disgusting!

Plus my flight was delayed by 2 hours and 30mintues due to technical difficulties and the communication was a farce, worst I've ever experienced!

Then passengers were having altercations with staff over seats and heated arguments took place while on the plane resulting in more delay and even security being called onto the plane!

I am disgusted at all of this and how this experience has ruined my trip to India and how I've lost out having my expensive power bank thrown away even when I said I'd happily pay to have it flown/sent to my home address I was told this wasn't allowed!

Disgusted and I hope you'll read this and offer me some compensation!

Flight (No.AI 9901), scheduled to depart at 11.00am from DEL to CCU, was cancelled. I came to know after entering into the AIG airport AirIndia checkin counter at 10.05am. Then I got message from AI at 10.08am and got called from AI at 10.20am. It is very unfortunate that I was informed at the 11th Hour. I approached to AI counter for alternative flight since I have connecting train on which I had a booked ticket. Therefore I claim a compensation of Rs 1000/- for the following:
1. Lunch which I had at the airport inside, and
2. For further booking of ticket for train and other journey

Dilip Kumar Maiti
PNR: HEJE0

I suppose to board AI 431 on 12.9.18. I got my boarding pass and reached gate no 27 at about 11.25 am . as showing on boarding pass. I was sitting at gate no 27 A. The gate no. Was changed but I did not get any information. I did not hear any change of gate. However no one even came to check whether any passenger is waiting there or not. I hear only announcement about Hyderabad at about12.15 gate staff informed that flight has takeoffs.
The flight takeoff 5 min before time and the staff did not check the where about of the passenger who has already checked in . It appears that someone have traveled on my seat. I request for thorough enquiry.
Ashok Kumar, tkt no is [protected] pnr YD8YK.
Mob. [protected].

Dear Officer,

I am very disappointed by the on call service given by your Jalandhar office.

They don't even have information for flights extension always force their client to come to office. If they are having telephone for information why would clients have to come to office for little information.

I am really feeling harassed by the service on call and the girl who pick up calls by Kuldeep Kaur.

I am requesting please have some polite person in your customer offices, so they can call happily.

Regards

Harish Sharma

Kind att. date:-18/08/2018

The General Manager,

ecommerce divison

Air India.

Sir, I would like to bring into your notice a very unfortunate incident that had happened with me and my colleagues during my return journey from Lucknow to New Delhi on the 17 august 2018. I am a frequent flier with Air India and I always book my flight from the Air India portal directly and not from any other third party portal.

On the 16 evening I had booked three tickets with a Web Reference: AIBE43267497 for the next day's flight and selected my choice of seats as well(pls check the web check in--- as my experience theweb check in opens only before 48 hrs so its really a shocking incident) for flight AI432 scheduled to depart at 14:05.

I reached the airport well in advance( i can provide details of my UBER booking from gomti nagar to AIRPORT on 17th at 12.25pm) and had no problems with the CISF security as they let me inside the Airport terminal but when I approached the counter I was told that the booking Date is for 17th Sep and not 17th Aug the day I booked the flight for.

Then I approached the Air India counter where I met Mr.Rajnish Mishra (senior manager) on duty who was very helpful but could not do anything to correct the month mismatch. However he told me that it was a regular problem on that sector and he was aware as it has happened with others also in the past. I had never faced THIS type of situation as i always book my tickets from my mobile phone.

I humbly request you to look into the problem and waive off the date change Fees which the airline charge as they are on the higher side. This will enable me to pick another date as I frequently fly Air India as I had done on a previous occasion on the same sector with a Web Reference: AIBE42760419 without any problems on the 5th Aug 2018.

This technical glitch has already cost me a big amount as I had to buy fresh tickets on high premium from another Airline.

I hope that I will be given a fair chance to modify my ticket details without a penalty as it was not my fault. I further hope that I will not be disappointed and my faith in Air India will continue for the many journeys I am yet to fly with Air India.

Regards

Cannot login with good ID and Password. Change password option sends and OTP which does not work. Error advises to call call-center and reps have no clue what the problem is. Different reps give different answers. Reps try to send temporary password which are never received. Complaint system does not work, a form response is sent, and the issues are never resolved. The customer service is extremely poor quality. The supervisors do not seem to be capable of doing their job properly. It is a sad situation.

This is regarding the experience ingot while traveling flight no IA 851 Mumbai to Calicut on 9th September (today)

The flight was delayed by 2 hrs 10 min I boarded the plane at 8:30 there was a very bad foul smell in the cabin . I complaint about the same to the cabin crew and the storeyed some perfumes. Still the foul smell was not going

It is 9:10 now and the flight not started

I have to suffer this foul smell for the whole journey

I was informed just before boarding flight AI 995 from Delhi to Dubai that my check in luggage was not on the flight. When I asked why they didn't know and said I could do to identify it but if I missed my flight they wouldn't put me on another flight. I was waiting at the airport for 2 hours and they didn't inform me then when I had the time to identify it. I still haven't received my luggage and have not heard back from the airline. I had cooked food items that have definitely spoilt now along with my clothes and other necessities. Dubai airport have reached out to Air India and still haven't heard back. Worst service ever and the staff are just not helpful.

I have booked e ticket [protected] flight tickets on 30/07/2018 for 15/08/2018 to and fro Kochi to Mumbai in flight AI682 and same day return Mumabi to Kochi in flight AI681. But on 15th august 2018 at 7 AM, Kochi airport has been closed to flood in the Kochi. That day itself i have email to eCommerce dept but no response I got after that many time i have taken follow by mail and calls to concern department. on 30/08/2018 they have refunded money partial amount i.e.4044 instead of 6844. Then i called same day to e commerce dept. they told in 2-3 working days you will get refund today is 6th sept, 2018. I haven't received the balance refund i.e. 2830/-. Can you help out in this matter otherwise i should approach to higher authority. Enough is enough.

I travelled from Birmingham to Kolkata on Air India via Delhi on 24-25th Aug via AI114 and AI 020. Upon collecting my bag at Kolkata airport I found my bag was badly damaged. One end of the top cover had completely come off and it bore ugly drag marks on the top. I have complained to Air india through their website but have received no reply, apology, forget about compensation.