Air India
Reviews and Complaints

Hello,

This is a complaint for E-Ticket # -098-[protected] for RAJENDRA KSHATRIYA who was not allowed to board/travel on Dec. 3, 2018 from Toronto Pearson Airport, Canada to India. According to Airport authority, there was no seat allotted with this ticket when booking was made with MyTrip.com. The counter officer at the airport could not issue his boarding pass as there was no seat assigned to his ticket. He is still in Toronto and has to travel ASAP.

Mr. Rajendra Kshatriya is an elderly person and needs to fly back at the earliest possible date as he can't bear the harsh weather in Toronto. He is overly stressed and it is taking a toll on his health.

It's been three days and no one seems to help us. I am calling international call numerous times a day and been pushed back from one department to the other. I have tried calling Air India and MyTrip.com but no action from anyone.

Please investigate and get back to me as soon as possible. I rely on your usual understanding and cooperation.

Regards,

Chitra Kshatriya +[protected] - chitra.[protected]@ivari.ca
Parag Kshatriya +[protected] - [protected]@yahoo.com

Last night I landed in Abudhabi airport from Airindia flight No. AI 945 2nd dec 22:30 pm, to my surprise one of my bag didn't arriv, I was waiting near the belt for almost half n hour, almost every one took their baggage n left. I was waiting for my baggage. I reported to baggage claim counter, she asked me to call on 4th of dec 18 and check if my bag has arrived.
I was always proud of Airindia, however this incident has lost all my trust in this airline.
Every one used to say, worst airline ever, still I used to give a chance and it proved they r correct.
How do I spend my 2 days without my clothes, toiletries, my medicine, all other important stuff.
This is really pathetic.

My details
File reference: AUHAI10395
Name: zeena fernandes
Ticket no: [protected]
Tag no: AI291493

with utter pain and damn disappointed to bring this to your notice, thats my checkin baggage lock was broken by the time when i wac collecting it in Muscat International airport.

it was told by the ground support team thats from chennai itself the baggage came in this situation.

after through look into my bag i found that not only the lock has been broken but my expensive clothes and shoes has been STOLEN at Chennai international Airport

is this how the system works

Date of incident: 29th Nov'18

Sir,
I would like to inform you that and seek compensation that my suitcase is severely damaged by air India as I found it in that position after I received from conveyor belt at bhubaneswar airport . Even after the baggage was marked as fragile at Delhi airport I believe it was not properly handled or manhandled by airport staff while boarding or de boarding it from the aircraft. So request you to plz look into this as I am now helpless and shattered and in grief on the loss of my expensive Carlton suitcase .

Airline - AI 0309
Melbourne to Delhi
29/10/2018
Departure- 10:45AM

Passengers details - Monika, and her baby- Viraaj Jangra

Dear Complaints resolution team,

I am writing this for an unsatisfied experience faced by my Sister and her 1 year old baby during her journey from Melbourne, Australia to Delhi, India.

First of all, Even though we have paid for a bassinet seat for the baby, my sister did not receive it. I can understand this due to the limited availability, however she should have been received a portable bassinet seat.

Moreover, the things were made worse by the cabin crew members,

My sister told me that, all of the passengers were never served with any kind of drinks, after a long wait, passengers started going to pantry and started taking drinks by themselves, which is unbelievable. When crew members felt that the issue is getting hot, they arranged few bottle of drinks outside, and asked everyone to serve by themselves. Honestly i had never heard this before. Some of the passengers end up arguing with the crew members too. My sister requested for hot water to make milk for the baby but she never received in her whole 12 hours flight.

Things got worse when she found the crew member who she requested the water, was asleep on 3 seats at very end of the aircraft. She noticed this incident and found that he slept there more than 3 hours, which is highly unethical and unprofessional.

My Sister was carrying her baby all the way in a small seat, although she asked the crew member before if she can sit on the vacant seat for a while, but the member refused by saying that those seats are for emergency sitting for crew members. My question is how could the crew member sleep on those so called 'emergency seats'.

I booked Air india, as it was a direct flight and i did not want my sister to struggle with her baby during her journey. But i am in a complete shock after hearing all of this.

I really can not leave this matter normally, because it is not a small issue, this is about our country's image. The non-acceptable behaviour shown by crew member is just because i feel no-one has ever taken any step.

I have taken statements from few other flight passengers regarding this issue, and they all are highly unsatisfied with the behaviour and decided not to travel with Air India again in future.

I would be looking forward to receive an immediate response about this matter, otherwise i will have to seek legal assistance on your airlines.

Thank you for your consideration,

Ashish kumar
+61-[protected]
[protected]@gmail.com

I am an American (Black) traveling in India for 21 days. I am a Star Aliamce Gold member as well. I stayed at the Courtyard Marriott Surat for several days and had them complete a drop-off at the airport at 6:10am for a 7:45am flight to Hyderabad via Delhi. My colleague and I had several flights throughout India and had decided to forego one leg of the flight since the drive was only 2-hours. Because of this lapse in journey, Air India systems will not allow a person to continue on with the rest of their travel. This is so unlike the US where a missed flight is your money given as a credit automatically. So your manager tried to explain this occurrence. No problem, but I was over in luggage weight of 13 kg. Your counter lady kept accepting passengers instead of correctly helping us and cheated me for 33kg and since there is no cross training in this country, she didn't know how to refund the charge. Needless to say, the manager came and corrected the charge. Also, because we are dark-skinned American which seems to be class issue in India, we were locked out of the system and our ticket and luggage had to be hand-written. This counter lady was the worst and cause a 20 minute delay in the flight leaving. In Hyderabad, there is a red-line places on the floor stating that customers must wait their turn. This is by far he most disrespectful process to allow people to walk to the counter if others arrive on time and wait their turn to conduct business. Since this was for corporate travel, I will be recommending IndiGo to the company.

This has been the worst Flight I have ever been in. I am a Star Alliance Frequent Flyer and for this reason I chose Air India for this travel.
I bought in advance the seats 11A and 11B with more space for legs and it was the most expensive seat in economy, the seat of my husband had the screen that was not staying up so it was impossible to see it, in the seat 11B it was not possible to see anything because it was only functioning through remote and it was broken, seat 11C the screen was broken. I immediately called the flight attendant, a sir, he just told me that I could change my seat and go in another part of the airplain, but I told him I paid for those extra leg space seats. I asked him help again and he just nodded and then returned to his glasses and not even answering. I tried again asking to see a supervisor and only after the 5th trial he did it and the supervisor arrived. she is a middle age woman who I appreciated because she said "I am sorry" ehile the man didn't at all, and she tried to find a solution... she told me we could go on row 38 with same space for legs and we accepted, but here again the screen after a while stopped functioning. The problem continued for at least 4 hours and a lot of other people were complaining, until the madame supervisor stopped all the screens and rebooted the system, after this it started functioning. the plane was in awful conditions, a lot of broken things, almost all screen were missing some of the buttons or were broken. The supervisor said that it was an old plane that was to be dismissed... i can understand everything but you cannot let people pay full price flights and sell seat at extra price for non exhisting services and with a crew of people that not only do not smile but do not care at all to customers needs. I ask for a remboursement for the extra payment I did and I will signal this disadventure to star alliance, I never flew on a Star Alliance flight in such disastrous conditions and I will avoid flying again with Air India.

Dear Sir,
I was about to travel from new delhi to durgapur(RDP), first of all your ground staff members don't know about RDP, ok no worries lets move on... my flight was scheduled on 25th oct 2018 5:50 am, and reached at the airport at 04:10 or 04:15 am, after ticket check we entered at 'F' gate for baggage drop in and boarding pass, the queue was for both international and domestic that i didn't know some Airport security officer told me on the contrary the second domestic airport manager whose shift started at 7:15 am told us that only BHOPAL and DURGAPUR flights are scheduled from 'F' gate, but we were at the queue from 4:25 am itself and heard couple of times about Bhopal flight announcement but no announcement was made about RDP flight and at last when reached the counter which was very dilly-dally, short of staff, they said that gate is closed and we told that lady on the counter we have still time, she asked me to talk to the Domestic airport manager, we begged him that we still have time but in that conversation from left the first counter lady of 'E' gate asked my name and not the time which was long after our first appearance to the original 'F' counter(which was informed us by the second shift domestic airport manager, how [censored] she was..do you give training how to become a [censored]?).. and this first shift callus "MANAGER" show off we missed our flight and my mother was being hospitalized and we needed to reach. But due to this manger's idiotic and callus behavior i lost ~8000(tkt attached) bucks which you have to pay me.
When the second shift manager came as stated above about BHOPAL and DURGAPUR flights and 'F' gate, he asked to show the CCTV footage but as 'F' is intl and 'E' is domestic they are not authorized, i mean whats goin on ? these kind of anomaly in an International standard flight org?you are not capable to carry ISO.. you fools total mismanagement, array of paranoid calluses, harassment machines.
I need my money back.
Indranil Bhattacharjee
Annesha Chakraborty

Dear Team,

I have booked the air india ticket through yatra.com & makemytrip.com just few hours before & there is a need to correct the name of my father i.e. In his photo id proof the only name mentioned is as "OMPRAKASH" But while booking the ticket i have mentioned the complete name as "OMPRAKASH SHARMA" in order to get it correct from AIR INDIA have called on
[protected] but the person asked me in a very irresponsible behaviour that cancel the ticket & book new ticket, when i have told him that as per DGCA there is no need to pay extra charges for this with in 24 hours of booking, then why should i cancel & rebook the ticket, he said you booked from other sites then call upon them.

this is very much unethical & irresponsible behaviour & even not following the guidelines of DGCA, it seems that, this is his private airline.

Kindly help me in this matter.

Regards,

Aman Kumar
[protected]

I a passenger to catch air India flight to Jammu of Monday 22nd October 2018 reached airport T3 at 5.55am And was asked by air India staffer to roam for three counters then asked to go to a counter where many customers were yelling n crying on air India staff for not allowing them to board the aircraft n when I pushed myself to reach the counter it was 6.10 am and was not allowed to give check in n on several requests no air India staff was ready to listen or talk or respond n infact mr Rana supposed to be incharge illtreated me and abused verbally to me n went without attending my complaint n request n asked 18000 for next flight n I let running But at the end had to exit airport without the trip my Ist ever trip to Jammu

The only air India flight from Agatti to kochi dt. 21-10-2018 has been cancelled by air India and they are not providing for any alternative to reach kochi and further. All 55 passengers are stranded at Agatti Airport without food and water. All of them have to travel to abroad or other places from kochi and air India is not taking any responsibility for that part of travel also. They should be providing with food, accommodation and make travel arrangements because they are the one's responsible for this blunder. What are the solutions!

I bought 3 tickets on the mobile app all seem fine then the money went off my card but received a message that the ticket was not successful after calling to India at a massive expense i was told sorry the tickets were cancelled i have to make a booking online rather than application

but how can i do this the money was already taken from me no one that can speak on the phone was willing to help they said email and they will refund but it will take 10-15 day ? WTF ! this is theft how can you hold my money this long and earn interest ?

this is totally and utterly ridiculous

My wife and I were booked on AI492 from Jaipur to Delhi on 10th October 2018
As soon as we entered the departures building we were confronted by your manager offering a special dealt upgrade us to business class - we declined his offer
He then followed us to the check-in area and directed us to an open desk.
We were advised by your check-in employee that. our 2 bags were overweight by 8 Kgs and that would have to pay excess baggage. Despite my protests that his couldn't be true your employees said there wasn't anything he could do

Now came the scam
The manager was called over and he advised that would be better if we upgraded and then our bags could go through.
Left with little option we had to agree to pay over INR5000 to upgrade

How do I now know it was a scam
- I had weighed our bags in the hotel before we left for the airport
- the very next day, having stayed overnight, we caught a British Airways flight to London. Our bags were exactly the same as those checking in at Jaipur and surprise surprise neither of them weighed more than 23kgs.

This has left a very poor taste in my mouth that a major airline should lower itself to this kind of tactic. I'm certain these people were working outside the rules of your company but at the time they are your only representatives at the airport

If you require any additional information I would be happy to supply it to you.
I look forward to receiving your response

Regards

Peter Edwards
Ticket no: 0982126301834CZ
Seat: 3F

To whom this may concern,

Our names are Mrs. Sonu Arora-Sangha and Mr. Kulvinder Sangha and we are writing in regards to the major delays caused by Air India concerning flights from London Heathrow yesterday 10th October 2018 - Air India 171 (E-Ticket number 09871 [protected] and booking reference number is: [protected] for Sonu Arora-Sangha) (Booking reference for Kulvinder Sangha: [protected]).

As you are most probably aware by now that the flight was meant to depart at 12:30 pm UK time and land in Newark for 3 pm EST.

I reached the airport at 9:30 am waiting in a long line for 6 hours. I'm 5 months pregnant and I had asked your staff to help me find a suitable place for me to sit or lie down, apparently, the lounge was not apart of Air India, so I was shrugged off and sent away back to join the line and as a result, had to sit uncomfortably on my suitcase being 5 months pregnant. Standing up and sitting on my suitcase within 6 hours. There was no care or concern in Air India's staff's tone of voice. I'm so appalled by this experience!  
The lack of communication and uncertainty of what is going on with our flights made me very uncomfortable and insecure. 

I spoke with the direct manager of Air India Anil from Air India Heathrow Terminal 2 department, he said "USA are upgrading their computer systems but I don't have a time frame of when this will be sorted" he also said he would "upgrade my seat and provide me with food vouchers straight away". This did not happen I waited another 3 hours before this was given to me.

Both my husband and I were left guessing as to what's going on, all the passengers where simply told "the computers are down and have been for the past 4 days" If this was the case, shouldn't you inform ALL passengers on the flight in advance rather then causing issues at the airport and delayed us all by 5 hours?!

I also spoke with Manjiri from Air India also who shared an email with me of which I have taken a screenshot from her mobile phone, that your "APP has been down"... so again, why did you not inform all passengers of this? (please see attached photograph of Manjiri's phone of the email she showed me).

We were also told that every passenger will be taken to the business lounge this was at 2:45 pm. This did NOT happen. Why? 
We were also told that we would get a refund of £500 for the delay...Why where we told all this information but nothing was done about it.

Furthermore, NO vouchers for food or refreshments were given until the very end when your staff decided to move the flights to United airline. By the time we cleared security and made our way to food areas, the establishments such as EAT and Boots denied our food vouchers, which caused us to be even more stressed, as we rushed around trying to find places that will accept the food vouchers. We didn't even have time to sit down due to time restrictions caused by Air India. We were then forced to go to WH-Smith and pick up items that were not suited to my health. 

Finally, We ended up getting on a flight at 4 PM UK time and arrived in Newark at 7 pm EST. Leaving me reaching home at 9:30 pm est. Jet Lagged and has delayed whole day and my work schedule.  I could not attend my job today because of my back pain causes standing and sitting on my suitcase on and off for 6 hours waiting in the long line to be told the flight is now moved to United. This should have been done within minutes of you finding out there are no flights to Newark on Air India.

Air India delayed me up 7 hours of my day, caused me major stress and discomfort, which could have been avoided simply by, Air India providing updated information, chairs to people who could not stand etc. Nothing was done! 

We were treated very unfairly and experienced such an appalling and uncomfortable journey. As a result, I have booked a doctors appointment to see my back pain should you need any other information I am willing to provide. 

I understand that airline travel arrangements won't always go smoothly, but there's the hope that out of courtesy and obligations of the airline staff that we will taken care of you! I was extremely shocked that nothing was done!

Since this horrible inconvenience caused by your company is has caused me so much stress and discomfort, I would appreciate if your company would compensate for our extremely low-quality service and Air India a chance to provide a better experience next time we fly? 

Look forward to hearing back from you very soon,

Yours sincerely 
SONU ARORA-SANGHA | KULVINDER SANGHA 
Mobile: (USA) +[protected]

Compensation requested for flight AI162 13/11/17 LHR - DELHI 08.45 Hrs
I have been informed I am entitled to maximum compensation of 600 Euros due to technical issues for the above cancelled flight.
I have been trying to resolve this for the last 4 months writing letters contacting travel agent phoning Air India and finally AI feed back form.
I have not received any replies to date.
I need to resolve this matter ASAP as I am due to return to India in 3 weeks
The cancelled flight caused me to miss an engagement party as I did not arrive in India on time, it also caused a very exhausting & extremely stressful long journey for me as we were not properly informed of what was happening in the airports with connecting flights and being passed from pillar to post at various airports & were eventually made to travel to various hotels in London & Delhi not being able to get any proper rest as we had to wake up in the middle of the night to travel to & from airports! It was not a good experience being a solo female traveller. Please can you at least acknowledge my complaint and confirm that I will be receiving the compensation I am due as if I do not receive this I will be taking the matter further through the Aviation Authorities.

Please refer to feedback forms raised on 20/09/18 & (08/10/18 - follow up feedback raised to chase the first one as no reply received within the 14 days I was told it would be resolved within 14 days?

Air India Feedback Acknowledgement 20/09/18 (Ref No. WB-ILHR200918026 Name: Ms. Michelle Turner )

Air India Feedback Acknowledgement 08/10/18 (Ref No. WB-ILHR081018015 Name: Ms. Michelle Turner )

I would like to inform that on the way of my journey from Seattle, USA to Mumbai, India with my spouse, Mrs.Shila DasNeogi on 25.09.2018 by flights Delta 1355 & Delta 401, flight 401 was delayed at New York & our boarding passes for flight Delta 7571 were cancelled at Heathrow, London & boarding passes for Air India flight AI 130 on 26.09.2018 were issued.We returned to Mumbai by flight AI 130 from London.

I had 04 numbers checked in bags loaded from Seattle, USA & didn't receive any of the bags at Mumbai.Subsequently I lodged a complaint to Air India customer care & bags were delivered to my residence in two installments on 28.09.18 & 30.09.2018 respectively.My Complaint No: BOMAI35434 dated 26.09.2018

I regret to inform that some of my delicate items were found broken due to mishandling of the bags in spite of the dinner sets were packed in its original cartoon which was found broken inside the bag as shown in the photograph and also Fragile sticker was pasted on the bags.The list of the items are noted as below:

1. Red coloured Dinner plate:02 Nos:Cost of purchase:US$ 25.00
2. Ceramic Show piece: 01 No:Cost of purchase:US$15.00
3. Ceramic bowl: 01 No:Cost of purchase:US$10.00

All those items were purchased by me from USA against US$ from my hard earned money & as a retired senior citizen it is very difficult to cope up with the losses.I therefor request you to kindly compensate my losses by paying me US$ 50.00 (Total) at earliest.

I was traveling with infant on 2nd October 2028 by AI0433 .i was not carrying hand luggage and I checked in all items . Air India counter staff told me that your luggage weight is 2.9 kg extra . I requested that I m traveling with infant and not carrying hand luggage so that weight you can consider and allow to check in . But they did not allowed and ask me to pay 5375 rupees. I asked that I will take 3 kg sweet box from one bag and carry as hand luggage rest of the bag was filled with clothes . Then they started saying you have to reduce weight from the bag where it's more than only 23 kg . Other bag they will not consider . Even after requesting multiple times that it will delay more for readjustment and rescanning and I have no hand bag . I don't want to prefer to carry hand bag because I need to walk more with infant child in Delhi and Tokyo .and finallly they charged 5375 rupees. The airport staff behavior is rude no sense of humanity .after charging amount they took 20 min to generate bill .

You have cancelled and rescheduled the flight, twice. I booked tickets according to my convenience and work-plan. The flight that you are rescheduling is not according to my convenience and work-plan.

You have cancelled flight twice. First time you cancelled and rescheduled, I did not complain. But to my utter dismay I have found that you have cancelled and rescheduled again! This is unacceptable.

Here I am losing money because I had to cancel connecting train tickets twice paying cancellation charges unnecessarily.

I am losing time. You have delayed the flight by one day.

I am losing work, important meetings and other engagements.

Now I am compelled to stay extra period in foreign country incurring extra cost for accommodation and food.

Journey has become uncomfortable and hectic. Have a look at your reassigned flight schedule. In the dead hours of night I am reaching in Delhi airport waiting for the next flight till 10 o' clock in the morning. My original flight did not have such a bizarre timing.

You have not made any arrangement for my safe accommodation at night in Delhi airport waiting for the connecting flight next morning.

Connecting train tickets are not available even by upgrading my journey to upper class thereby paying extra.

Because of Air India, I am facing so many problems wasting my time, money and energy. Why should I face so many problems because of you?

I have already started regretting my decision of choosing to fly Air India over others for my journey.

I want compensation for the inconvenience caused.

Suchitra Pramanik
IIT Kharagpur
Suchitra.[protected]@gmail.com

AI 442 of 2.10.2018, Auranagabad to Delhi

Usual departure at 5:05 pm. This one was delayed (they called it "rescheduled" as if to minimise the negative effect of the delay on the customers) to 7:10 pm

Dinner was served with no cutlery or napkins, no chapattis/paronthas, and no tea/coffee to follow. The meal itself seemed to have been hurriedly put together with a very basic vegetarian fare (no choice of non-veg) with items like a sandwich and a small piece of Amul chocolate added as if justify the overall money value of the meal. The tame explanation from the crew was that it was an oversight of the caterer.

The crew obviously were not at fault here but they could have easily handled the situation better by making an announcement first and we would have all understood. Instead they were behaving in a "take it or leave it" manner, expecting us to suffer in silence, a common attitude in many of our govt. departments dealing with a hapless public. One particular crew member (Deepak) offered to get me a suggestion book when I asked to note down my complaint. But when he did not reappear for about 20 minutes or so, I pressed the service button. I then reminded him of his promise to get me a suggestion book. Adding insult to injury, he very nonchalantly replied that there was no such provision on the flight and I could make an online complaint. He could have volunteered this same information when I first spoke to him.

So all in all a very bitter experience! Hope some responsibilty is fixed here, and the crew is trained to be a bit more helpful (or at least appear to be so).

6th September 2018 Economy - Flight AL 157 Delhi to Manchester

Dear Member of Air India,

I am writing you to file an official complaint about your airline.

On the 6th September 2018 I was to depart from Delhi, Indira Gandhi Airport to Manchester, UK. There would be a transit in Copenhagen, Denmark (flight no. SK1545) to Manchester with expected arrival time at 9.05 pm on the same day.

The departure from Delhi was delayed with an hour and as a result of this I missed my connecting flight in Copenhagen which was to depart at 8.10 pm. I had to wait at the airport till the next morning to finally reach my destination (flight no. SK539). But my luggage was not delivered in Copenhagen for the transit and I was without my medications or belongings.

And if this was not worse enough, my daughter whom I was to visit was highly pregnant and about to give birth to my grandchild. She needed me at her side for support. I cannot describe you the stress I have gone through, hearing my daughter in agony on the phone of a nearing labour while I was not there to support her. Deprived from sleep and suffering from high blood pressure, I felt extremely disappointed in my trusted airline, to say the least.

After arrival at my destination, my luggage was still not delivered and I had to wait for another five days for it to arrive at the place I am currently staying. My health was suffering because of this. Also, I had to repurchase items for the birth ceremony of my grandchild. These items were in my suitcase. I made extra expenses because of this.

I seek compensation in the following:

1. Delayed Flight
2. Misconnection
3. Damage to health due to stress and no medication
4. Delayed luggage
5. Extra expenses to repurchase needed items
I hope you can understand the circumstances and despair I had to endure and that you will solve this matter gracefully. I have been a passenger of your airline many times before and I hope I will choose to fly with your airline in the future again or recommend it to others.

Yours sincerely

Mrs. K. Sharma