Air India
Reviews and Complaints

BHXAI11456. My parents baggage was missing since 22nd May 2017 at Birmingham airport. To start with all air india number on website is incorrect which starts with 01267... my brother in india manage to find other numbers on which i got success to talk to Laura she is rude and erogant and not ready to help. She asked me to send email which i did and never got even acknowledgement for the same. Reminder sent and still no reply. She promised that her manager will call me however that never happened as well. I can't find claim form and surprisingly though my parents baggage missing for more than 72 hours she said that her manager will decide whether to give claim for delayed baggage or not. Really?
Finally I got my baggage yesterday however it was ripped off by air india and wrapped in polythin bag. Who will pay for that?

CAN SOMEONE HELP ME TO GET MY DELAYED AND DAMAGE BAG COMPENSATION?
if not then please let me know and i will start legal procedure against Air India.
WORST AIRLINE ON EARTH RUN BY WORST PEOPLE/STAFF WHO NEVER CARE ABOUT CUSTOMER.
SHAME TO SAY IT IS OUR NATIONAL CARRIER.

Sir,
While the overall service quality was OK, we do have some critical feedback about your Wheel chair service.
We reached your counter about 10.50.P.M. for BOARDING PASS and LOUNGE-CHECK-IN
At 11.05P.M. both activities were done and We were advised to sit before CHECK-IN COUNTER for availing WHEEL CHAIR which we applied at the time of
ticket booking as we both are 65 years old and myself is suffering from major
Knee joint problem and my wife is Heart patient' Looking after my departure time
02.20.AM.I requested your attending officials for WH.CHAIR but nobody helped me
and took its Urgency .and no arrangement were made upto 01.00 AM, Than i personally requested one wheel chair person who after my several request
was ready to take only one person. Having most urgency i advised my wife to sit and i ran fast for Security Checking towards INTERNATIONAL COUNTER where
was much rush and on my request for early checking your official named Mrs.BHARTI instead of help advised to go DOMESTIC COUNTER having maxium
distance Looking after time i ran very fast resulting much pain in my Knees and after security checking i was told to go GATE NO 26 which was farest from here.
I again ran very fast to catch our flight and thus i reached at 02.18AM.Due to pain and problem in running
I on reaching CHICAGO concerned Doctor who advised for taking full treatment
You yourself will be agree that this all happened due to negligence on your part and .please let us know about physical and mental hurrusment.Morever i booked my return ticket with you and am worry about return journey.
Hoping for an early action/reply.

thanks,
Mohan

My name is juhee bajaj. I had a flight on air india on 3rd of may from new delhi to chicago (O hare).

I had the worst experience on the flight ever. The food was really very bad. I was fortunate enough that I carried some food with me. Otherwise I would had starved. I was not provided with any baby food or any baby package which I was given in my other flights while travelling. I could not take any chance for my baby. So I did carried baby food for sure. Also to make baby food when I needed hot water, I called the airhostess by switching the switch on. But none of them turned up. Each time I had to go all the way carrying my baby along with me to get hot water.

Apart from all this the television and all was not working was obviously there for sure.

I will try not to travel in air india in future until I hear about its service getting improved.

My Name is Jyoti Desai and my Ticket Number - 0981132058867C2 I was coming back from Ahmadabad to London on 13th of March 2017 after arrival for my luggage i had to wait more than an one and it was so frustrating they told us to go to baggage claim counter to claim for bags .

After certain time they said bags have arrived i had to go through all this because of your airlines fault . I am elderly lady made everything delayed just because of that I ended paying 50 pound instead of 30 for my cab and extra for car parking this not fair because of your mistake .

I need compensation on time and money i had wasted on that day .

Appreciate your help . Attached my ticket .

Awaiting for reply

Jyoti Desai

Hello sir/Madam, I am Prasanth. I want to report unethical behavior of Simran Singh, who works in Indira Gandhi International Airport on Baggage claim side. Incident happened on April 24th 2017 at 4 pm. He is not responsive and very rude to me. If it continues i will never fly in Air India again. By flying in Air India we are helping you and its your duty to be helpful and to provide good service to passengers.
On the day of incident I am flying from Chicago to Chennai and have transit in Delhi. As I am passing through international, security said I have to complete my immigration, so he directed me to downstairs where I completed my immigration and waiting for my luggage and I am in hurry to catch my another flight. As it is getting late to get my luggage I went to report to Simran Singh who is sitting in complaint room. When I explained my situation, he was angry and said " who asked you to come downstairs it is for domestic and as your flying from Chicago you have to go upstairs and explained my condition and said I also finished my immigration check and I have to pass through domestic terminal, as they don't allow me to go upstairs again. He said then take another flight or leave your luggage and go home. When I said I will complaint to higher authorities he called people and I got luggage in another 30 mins because of which I have to run to catch my flight and it is hard to do so after 15 hours long flight from Chicago".
If this is how you provide service to passengers form next I am not going to fly and I request to take action on Simran singh. I still remember his name because he tortured me so much. I can't forget that day that's how badly he behaved with me.

i have flight from JFK to Delhi and then to Varanasi. The flight from Del to Varanasi has been rescheduled to next day, I have booked my tickets 2 months prior to travel date. and it also not the case that the flight is not operating for the day i had booked my tickets.
Also as said by Customer support Air India will not be providing any Accommodation.

Pnr hbfsf
Flight ai 603
Departure scheduled 6:15 am, 18th april, 2017.

I reached the airport on 18th april, 2017 at 5:32 am (The time when I entered through the security gate). I had done web check-in and had hand baggage only. Air india had a hand baggage counter where I approached and they said their check-in counter for ai 603 had closed. I approached an air india staff and he informed that the counters have closed at 5:30 am and nothing can be done. I inquired whether boarding gates have closed too, to which they replied boarding had not started. Then the staff asked if I had any luggage to which I replied in negative and said that only a hand baggage is there. I demanded that in this case, they should allow me through and give the boarding pass as I had web checked-in and had only a laptop bag to carry. The flight departure time was showing at 6:15 am and the time during this conversation was 5:38 am. Also, I had received an sms from air india a day before, stating that as I have web checked-in, I can collect boarding pass from self check in machine and the boarding gates shall close 20 min prior to departure. But I was denied for the same too. I requested the staff to consider my case. He then asked me to speak to the supervisor who was at a different counter. I narrated the case and he then approached some other person and then said that the counters were closed at 5:30 am. I mentioned that I had done web check-in and just need the boarding pass but they refused to help. They asked me to go to the booking counter and ask for the status of my ticket. After reaching the booking counter, the staff said that the ticket had already been cancelled and was considered as a "no show ticket" and said that I would get only inr 280 (Approx.) as refund (Against taxes), whereas the ticket coasted around inr 4200 (Approx.).in frustration I had to book another ticket obviously with a different airline (And 4 times the cost!) for the next day. I exited the airport for which the ai staff very kindly filled up the exit register.

dear sir,
to err is human. a travel agent made a mistake regarding title of my daughter and wrote mr instead of ms on her air india air ticket from london to mumbai. as there is no provision to correct this error air india told her that she might not be allowed to board the flight. Poor girl had to cancel this ticket and buy a new one (thank God not air India this time) and lose about 400 pounds. People who make such rules are INHUMAN.
This can be verified from my daughter email id : drsharmasunanda @gmail.com

I have travelled with Air India for years and never had an issue as the service has been satisfactory but on 25.04.17 eticket number: [protected] there were 8 of us travelling. Really bad customer service actually no service. We boarded the plane there were 3 stewardess instead of 6, the food was served 2 hours late people were starving and kids crying. The stewardess was asked for veg food they said you would need to wait so people were actually starving. The stewardess then went to sleep and no one to distribute drinks so a few of the passengers got together and offered refreshments. The stewardess with the surname Singh was extremely rude she couldn't crack a smile we had 8 passengers and all were scattered all over the plane Anita Kumar my sister had a 3 year old and an 8 year old they were all asked to sit separately how can that happen the stewardess said just sit down the plane is full, Leah the baby just cried so we all adjusted our seating so the kids could sit with their mother, how unprofessional. I have other people on the plane that will also be making this complaint, if there is no action taken and my money refunded I will be taking this matter further as Air India not only had bad customer service but they also had lack of recourse to cope with the passengers. My family have been traumatised and I am worried about future trips and if this matter is not resolved I will also be going to the media as I have photo's to reflect this incident. Regards Usha Bhangu

-date of incident:- 03/4/2017
-client number: [protected], [protected]
-full description of the incident: lost of the baggage
flight from Mumbai to Dubai flight no AI634 Air India date 3/4/2017 I lost my one of the baggage and the complaint no is DXBAI98187.
-Desirable resolution: Request either Return or Refund
-please do the needful since last 25 days we are waiting for reply still not received

I travelled to india 11th april from bham airport I purchased mac make kits... I was travelling back from india on the 26th april 2017 via amritsar airport.
I put my mac make kits in my suit case when I was returning back to the uk.., I discovered on the 27th april in the evening my mac make kits had been stolen out of my suitscas.. My suits cases had been checked at amritsar airport because when I got home I had labels on my padlock which stated my suit cases had been checked.. I want compension or I want my items back... This is not exceptable this is called stealing.

Please reply asap

Regards
Meena

Dear Sir,
I was travelling on Air India flight from Bangalore to Toronto on 9/03/17 via Delhi and London via flight nos AI 173, AI 161 and AC 857.I am a frequent traveler of Air India since I had and excess luggage of 9 kgs and was willing to pay the overweight charges on one of my bags which would have been around 100 usd plus taxes.The employee at the boarding counter told me that since the bag is 32 kgs and as per the labour rules he cannot make them lift such a heavy bag and he made me to shift the excess luggage to my cabin baggage and booked the same to check in baggage after collecting a payment of 225 USD after discussing the same with his other colleague.
However after payment and inquiring the same at the airport counter of Air India I was told the maximum authorized weight per bag is 32 kgs and there is no such rule that labor is not permitted to lift the 32 kgs bag and usually the bags with weight of 32 kgs are charged 100 usd plus taxes.I would like to bring to your kind attention that by ignorant or by willful act the Air India employee has caused me a loss of 125 USD by misguiding me and booking in the checking baggage where as I had to fore go my cabin luggage and travel empty handed till Toronto.
I request you to kindly look into the matter and make a refund of the excess charge of 125 USD collected from me due to the mistake of the air India employee.
Regards,
Sunil Shivajirao Ghuge
Reservation code:YFDQGU
Ticket no:[protected]

On 9th April 2017 i was travelling from kozhikode to Dubai in (AI 937 ). During the beverage service there was no Alcohol served in that flight . When i asked it was informed that they dont have any stock and the most wonderful part was the service hostess answered that it was not her problem.Is this the standard answering procedure ? I do understand it is complimentary service but of course it is paid by the customer, Or else i can choose a budget airlines where i need to pay for all the added services.

I flew from chennai to Madurai through air India. They emailed about an delay for an hour, after half hour they emailed again asking to ignore the previous email. Thankfully I was closer to the airport to get in there in time. But, the flight was actually delayed for over an hour and i have to wait in the airport. Anyways, after boarding the flight, there was no safety instructions in regional language which makes me question their commitment in passenger's safety. It's mandatory that all airlines including international ones should have safety instructions in regional language. My UK flight to chennai had safety instructions in regional language but my intra state chennai to Madurai flight didn't. And to top it all, none of the crew members knew the regional language. It's scary to think of an emergency where they have to deal with passengers without knowing their language. It's high time they should have extra care in these aspects.

We arrived at Birmingham airport at 17.30pm to check in for our flight A114 on the the 3rd March 2017 departing from Birmingham to Amritsar. When we were checking in at 17.40pm the check in staff informed us that we could upgrade to business class for £320 per person and a small difference in the ticket price which worked out to £333 per passanger. My parents are elderly and I thought it would be a good idea. I was told to go to the air India information desk and pay the amount required for 3 upgrades. When I got to the desk I requested our upgrade and the person serving said that he would need to check that there was sufficient food for the upgrade. He rang someone and said that I should come back in 30 mins. I returned at 18.10 and to my surprise the staff member just ignored me and picked up the telephone to make a call. I assumed this was about the upgrades and I waited, after a few minutes it was clear to me that the reason for his call was not related to our upgrade, so I interrupted him and he told me to come back in another 30 mins as he had no further information. I then came back at 18.50 and this time he was extermely rude and abruptly informed me that I should go away and he would ring me if and when he had any information. I asked him politely what his name was and he covered up his name badge and told me he did not need to give me his name. I asked to speak to his manager and he refused to give me any other information and started serving someone behind me stating to them to come forward as he was fed up of repeating himself to me. My parents patiently waited in the disabled area to find out was happening as it was now after 19.00hrs. We arrived over 90 minutes ago and could not go through security or take advantage of any of the duty free as we had but been issued any boarding passes. At 19.20 he rang me and said that the upgrade was not possible and ended the call. I went to the desk to discuss this further and I was appalled with his attitude. I requested to speak to his immediate supervisor and reluctantly he said I could go over to the check in desk and speak to the supervisor there. I did this and I explained the circumstances and the manner in which I had been spoken to and the complete disregard for my elderly parents who had been patiently waiting for over 2 hours. I was informed we could have the upgrade with economy class food with no reduction in price and this was only available for 2 passengers and I would need to sign a disclaimer if I was to proceed. I agreed, paid the upgrade amount of £666.00 and was then issued with some boarding passes. Theses were then given to the wheelchair handlers and we were then rushed through security and taken straight to the boarding gate where the passengers had already commenced boarding.
I am completely applauded in the way we were treated from the time we arrived. My parents both had wheel chairs booked as they struggle to walk and the whole checking in process ruined the start of our holiday. I have taken a picture of the person who I am complaining about and I want you take the appropriate action to ensue that other passengers do not have to go through what was a horrible ordeal.

Dear sir/madam,

I booked ten passengers tickets for my whole family for travelling from jodhpur to chennai for travelling on 02.04.2017 which is refundable with booking id:fmn20e9b5p0 & pnr:yh3v9 & booking id:fmn20eafp7z & pnr:y3yml at rs.4668 per ticket on 28.12.2016. I would like to cancel three passenger tickets because of some unavoidable, when I contacted your airindia customer care for the same they informing that will get only apporxly rs.500 per ticket out the whole amount but I was informed while that rs.2500 will deducated for cancellation on 28.12.2016 by your customer care persons but now they are charging something else. kindly look into this matter under your supervision and refund my the correct amount
please for your kind information I have sent several email to nodal officer, appellete authority email ids but there not a single reply from them which more shocking then anything else. do the needful immediately

Thanks

Gouthamchand

My first of two flights with Air India (AI 84 from Goa to Mumbai) was delayed by 3 hours which caused me to miss my connecting flight with Air India. The assistance I received was appalling. At Goa I was told not to worry because Air India is a member of star alliance so when I arrive at Mumbai the staff we put me on the next available flight with a partner airline. My original flight departure from Mumbai would have been at 1:45am and after missing this there were flights available at 7:50am and then another around midday. Upon arrival at Mumbai the Air India staff told us there were no available seats on either of these flights and tried to send us on to another airport (Deli). I checked online and could see that both flights did have seats available. It was simply a lie, and with a lot of stubbornness we managed to get on one of the next flights (which they had told me had no seats). I don't know why they lied about that or treated us this way. We also had to spend an extra 9 hours waiting around in the airports overnight, when asked the airline refused to provide lounge access for this. I felt like no attempt was made to make up for our inconvenience and the staff were overall shockingly unhelpful. As a young woman travelling I was especially appalled my the lack of care.

AI 084 from Goa to Mumbai on 22 feb, was delayed, which caused me and my girlfriend missed our onward flights, Mumbai-Amsterdam-Copenhagen.
Had the flight been on schedule, we would have had aprox. 3 hours to do the transfer in Mumbai which should be sufficient time also considering Air India domestic flights arrives at the International airport.
On arrival at Chhatrapati Shivaji International Airport in Mumbai our onward flight had departured and we went to the Air India counter, but they were not able to provide any compensation or rebooking solution.
They did, however, put us in contact with a travel agency, and I booked a new flightroute, Mumbai-Muscat-London-Copenhagen, costing me 118, 800.00Rs.
What I would ask for, is compensation for that expense, which was directly caused by Air India.

I'm anusha chowdary yarlagadda. I have travelled from milan, italy to hyderabad, india via delhi on 7th - 8th march 2017 in your airlines with my friends. During my transfer in delhi airport I have lost my passport wallet which contains my id proofs and money in it.

This incident tookplace in the customs area of terminal - 3 around 9:30 am on 8th march 2017 during my transfer. I have contacted the available officers and work staff but could not launch any complaint as the flight was already delayed for us to board. The contents present are mentioned below

Appearance of the wallet
Brand : american tourister
Colour : black

Contents present in the wallet
Id proofs: pan card
Driving license
Voter id
Passport size photos
2 pens
Money

I have travelled in ai542 seat no. 29d from delhi to hyderabad. I have also attached my passport.

I request you to try and find my wallet.

Thanking you,
Anusha chowdary yarlagadda.

Hi Sir,

I am Air India Maharaja club member. My frequent flier ID is AI [protected].
Today I am boarding AI 503 flight to Delhi from Bengaluru airport. At the check in counter I was told that we have assigned seat to you but catering services are not replying to us with the food availability and if we issue boarding pass the crew will not accept it. But the seat they have blocked is 1D. They gave me boarding pass of economy class and said that they have messaged it and the upgrade will happen at the gate.

To my surprise at get they refused to honour the card and said all seats are full as others are given the seats.

I feel like cheated as this is not what we expected from Indian flight operator. I would like you to consider this as the formal complaint against the staff who did not respected the upgrade voucher.

This is highly disappointing. I request you to revert back with the solution.