Airtel’s earns a 2.5-star rating from 1313 reviews, showing that the majority of subscribers are somewhat satisfied with service.
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poor and unprofessional customer care staff
This was on 29 apr 07, when I dialed 555 to retrieve my voice mail and got an regret message stating - cannot retrieve because I was out of city limits. Where as I was not. Hence i, for obvious reasons called up 121 - customer service, where I got to speak to mr ravi. This was at around 2000 hrs. He gave me an alternate no. Of [protected], to retrieve my messages, adding that I need to keep voice mail activated on only one type of situation where as I had kept it on for two - unavailable and busy. The later part of his voluntary information I found totally distorted, as the same setting was kept even in earlier days and it worked. I hung up my mobile and dialed the no. Given to me. Here I was asked for mobile password, which I had no clue about. Hence I again dialed 121, where I again got to speak to ravi, where he told me to type "tpin" and send it as text sms to 121, which will then help me generate my password. Following his instructions, I did exactly same as I was guided to. But instead I received an sms stating sorry, "match not found." I called up again and got to speak to javed. He totally non-cooperative, put me on hold and there I continued to be in. I hung up my call. I again tried what ravi had told me to do, this time assuming I had heard 't' for 'p' or may be 'e' hence typed 'ppin' and even 'epin' and smsed to 121 but it just did not work. Frustrated, by now, I called up airtel once again, and got to speak to javed again. After speaking to him, and before I could get my solution, my line was cut. I called up again, and again got javed this time and again I was put on unending hold, when I told him that I wanted to speak to ravi. I thought of trying one last time, and hence called up again - and this time got sujata on line, and explained to her entire problem once again, as I had done before to ravi and javed and also told her about the solution ravi gave that was not working out. Additionally asked her to put me through ravi on line, else to their manager, when she too put me on a never ending hold.
That was it, when I decided to write a complaint against this. It's just not working out - the attitude of the staff, how ill informed they are... What are they doing there in customer care department when they cannot cater for customers complaint, else don't even know where to direct them or guide them, properly.
bills for the surrendered mobile card
This is regarding my postpaid Airltel mobile card with Number [protected] under the name j parabrahman which i have took earlier after submitting all required documents. In the month of January 12 2007 my wife has surrendered the card towards cancellation at the nearest Airtel mobile office near NCS theater , vizianagaram-535002, Andhra Pradesh after clearance of all dues as on that date and she has taken a new prepaid card with number [protected] under the name j s lakshmi from the same service center. Now we have received a bill of Rs.5071.42 towards the postpaid card which we have already surrendered. when we made a test ring to the same mobile number somebody is using the same number which we have surrendered in the month of January as stated earlier. The same matter we have informed to the service center 2 months back when we received the first bill after clearing all our dues they informed us that they will rectify this matter. But as we have subsequently got the second bill for the mobile which some other person is using which obviously mean that the service center people given the surrendered card to some one else or they are using the surrendered card for their personal purpose.
The biggest televenture like Airtel with numerous service centers but with the service people who misguide the innocent people and do the mischiefs like this for their personal benefits was never expected from our end.
e-recharge successful but balance is nil!
As I did E-recharge on 27th April at around 9:33 pm for Rs1225/- on my mobile # [protected] and followed by this I got E-recharge successful message also from airtel. But the amount 1002/- did not get credited to my balance account. After that I tried calling customer care through my mobile but the there were no option in IVR so as to reach to customer care people. So I went on to reach Airtel office near jayadeva hospital, bannerghatta road. And I lodged one complaint having # CINEY042717041600 and they said they can’t help right now as its 11:30 pm and no technical backbone was there. Without getting any help and assurance I had to come back disappointedly.
Now next day morning (i.e. today) I talked to customer care people through one landline phone. And I talked to Mr Sridhar and Mr. Kumar (Supervisor) and they give me assurance that it will get rectified by 6:30 pm evening. Hoping to see get it rectified…
Having done this I wanted to know the mental harassment myself and my family and friends faced when they could not contact me during emergency. Who is going to compensate this? and I had to make call to them from outside landline. Is this not a pain?
My Appeal to all customer care executives “please please please do not ignore any customer complaints, take them seriously and fix them instantly”
Regards,
Subrato
I recharge our prepaid connection by our debit cards.
network problem
Concerned All,
I am Madhu Mishra & my husband Mr. M.K. Mishra using airtel sim for last Two-Three years. There is no Airtel signal / very Feeble signal in our area. We have raised several complaints in Customer Care. But they have not solved this problem. They said they are going to plant a tower near by our area i.e. in Rampura. But till now the network quality is very poor & worst in this area. Due to the network problem the call gets disconnected, we are not able to make calls & voice quality is bad also.
We stay at Keshav Puram near metro station and here the network coverage is weak. Only 1 or 2 bars are shown in the mobile and most of time no signal even ‘Airtel’ is disappeared.
I am having "AIRTEL lifetime prepaid " for the past 3 years. May i know the reson why AIRTEL is giving missed call to my number minimum thrice a day. And charge amounts (from Rs. 1 to 50 in the name of down load and service message) when mobile is not in use. Even though compaint a lot to AIRTEL customer care improper and worst response received and not refunding my money.
I face many problem with AIRTEL LIFE TIME
I stay in Powai, Mumbai. From last Friday night (8th August 2008) there is no signal in my Airtel Prepaid card. I am really frustrated without any network coverage. Helpdesk said that the signal is week there but do not give by when it will be sorted out.
Yesterday I went to Malad and the signal was full. When I came back to Powai it is not even showing Airtel.
The biggest mistry is Airtel Postpaid is working fine in the same area. Is Airtel using different equipments for the postpaid and prepaid network?
I have also raised a complaint with complaint no: [protected]
My cell is off form the past 7 days and I really dont know what shall I do :(
Please Help Airtel.
Rajesh Roy
[protected]
not getting my internet settings
On 24th April 2007 i activated my GPRS for internet but till now i haven't got my internet settings, so i m not able to use internet, i had lost Rs100 from my account. Very bad service!
The charge of Rs. 75 is detected fro prepaid mobile though the game said is not down loaded.
ther is no reply from the AIrtel mobile company.
i have installed gprs setting and activated the gprs pack but i cant access internet on my phone ...airtel the worst...airtel also deducted my balance ...S.K.Mangal
i am using gprs service about 15 day .the speed of gprs net service is very poor and disconnect after 5-6 minutes.if u have any sollution about this problem please send me at nwm1986@gmail.com
I have bought a chinese handset. i recharged for rs 374.now i cannot access internet They are saying airtel doesnt support chinese handsets. Is there any way of getting internet in my chinese handset.?
Yes the gprs speed is very slow on airtel...
is there any solution, if any please send me on my e mail vaibhavpadte@yahoo.com
How can i make two setting for getting free gprs in my set 6300 and give me more detail and how to activate
send me mannual for internet setting for airtel motorola c350
YET LAST THREE DAY'S I'M TRIED FOR GPRS ACTIVATION BUT I CAN'T
Yes the gprs speed is very slow on airtel...
is there any solution, if any please send me on my e mail jayrajshah2000@yahoo.co.in...
very poor customer service!
I have been using a number as prepaid connection. The number is recharged on 25/04/2007 for 360 rupees and at about 8.30 pm there is a message saying that this number is moved to postpaid plan and the cell phone disconnected. The clarification sought on 26/4/2007... the customer care at number [protected] says that my number is activated on some other name is postpaid plan... contact prepaid dept... then the customer care [protected] when contacted says that this is postpaid contact the other dept... i have wasted 2 hrs explaining the problem at last some complaint is registered but nothing has been done so far my number is disconnected for more that 14 hrs now. Very poor customer service!
Dear Sir,
I am Ankur Kumar from Karnal (Haryana).
I am Using ur Airtel Connection for Since 2006. And i activated ur Rs. 39 Plan which is used for two local numbers 10 Paise per Minute. i was using this plan from 3-4 months after that My call charges have changed i am paying 20 paisa per minute. i want my call charges should be changed at 10 Paisa Per Minute.
An early action in this regard will be highly appreciated.
Thanking You
Ankur Kamboj
I M Jatin Sahni my mobile is [protected] .mis behave with me of Ms. Sukhwinder Kour her mobile number [protected] in Panipat airtel office Near N.K. Tower.Pleaseaction immediatly.
I m trying to call customer service but they have blocked this service. A computer message tells to send the complaint to 121 in less than 130 words.I m very angry about this. My gprs speed is too slow about 2 kbps. I have complained 100 times but they have not solved my problem.
I have been using 2 numbers [protected] and [protected] before one month.But suddenly airtel customer bar the calls. Because of the reason instead of passport size photo we gave stamp size photo. After that I submitted The Correct documents in AIRTEL office (Bannerghatta road,Banglore) on 18-Aug 2007... Once i went to airtel office and asked about this matter they told me it will take 2 days time. They told me it will be activated on 20 Aug... But till now it was not working... Very poor costumer service.
charges deducted without using airtel live
That i deactivate my gprs i.e, airtel live , mms on 21st feb 2007 inspite of all this airtel deducted my rupees from my account there after i talk with airtel customer executive at about 11:40 am on 24th april 2007 above the same and he admitted that gprs was deactivated then why airtel send message about thanks for using airtel live and deduct my account. problem has not been solved! very bad service!
Hi i dnt need airtel friends chat, my 25 Rs per getting deducted.
i wanna disblocked my frenzo account
hi...
bhai mere chat ka option batao
i want chat in indiamobile chat
I am being charged every 5 days by airtel Rs. 10 via sms from 555630 while i am not using that service of bollywood pictures at all. i request to deactivate that service immediately from my mobile [protected].
Who asked your service? So please not charge from my account. I hate your service. If you charge from my account, I will take action by consumer court. So cancel my subscription. I dont want your service.
deactivate airtel live
deactivate for textbased servise on airtel wap on phone nos [protected]
Country code(India): 91
mobile no:[protected]
cancel my subscription
I am being charged everyday by airtel Rs. 10 via sms from [protected] while i am not using that service at all. i request to deactivate that service immediately from my mobile [protected].
Hello, I am not using your Airtellive wap(dada.net) service. But why you are charging every day Rs 10 from my Airtel mobile account. My phone number [protected]. Who asked your service? So please not charge from my account. I hate your service. If you charge from my account, I will take action by consumer court. So cancel my subscription. I am not like your service.
deactivate airtel live
deactivate for textbased servise on airtel wap on phone nos [protected]
Country code(India): 91
mobile no:[protected]
cancel my subscription
airetl chat is number one fruad service be awareto alllllllllllllllllllllllllllllllllllllllllllllllllllllll.simply they provide all number who is no way concerned to it .Airtel is the most cheating mobile service in india with worst customer sevice
yesterday i got a message from number [protected] dat 99 rs has been deducted from my account for downloading sum game. i never been to dat site n dun know wt game they r talking abt .i complaint abt it but of no use .they dun listen wt custmer is saying .its so pathatic to c how this big company is running widout giving a ear to complaints ..its disgusting really...is there is any way to get my money back?
in my mobileK550i [protected] sony ericton simply without using irtellive money is deducted...
please deactivte it..
money deducted many times but no mms sending activated
When I send MMS to my e-mail ID , money is getting deducted but no MMS is actually sent. I do not understand if there are some problems with the phone settings then why the hell money keeps on deducting. I called so many times to the customer care, they say MMS is activated.
hello airtel care
my self salim khan from haryana
i am using airtel prepaid connection since from last month..
and the problem is that ... i am unable to send or receive mms because company is not activating my mms service...
hundreds of time i have subscribed mms service and
many of time i also complaint against these problem ... but no one is going to listen my problems...
and they always says dont worry sir service will be activate witin 24 hours...
plz sir its my humble request to u plz activate my airtel mms service...
my handset model no. is - nokia e 63
mobile no.. [protected]
add. dharuhera chungi delhi road, rewari
(haryana)
pin 123401
switch from postpaid to prepaid - service not yet activated!
I switched from postpaid to prepaid on 10th Apr 2007. My cell No. is [protected]. I paid Rs. 850/- towards my last bill and Rs. 200/- towards Refilling charges for prepaid SIM. My postpaid services were deactivated from 12th Apr 2007. I received postpaid bill amounting around Rs. 500/-. Since than my prepaid services have not activated even though I personally visited ARC at Spectrum Tower, Malad, where I submitted my documents on 13th Apr 2007.
There is no satisfactory reply from Airtel.
please check my SIM Status Phone No is [protected]
i havent got service to my mobilemy SIM No: [protected] h 2
overbilling & disconnection
I booked connection under scheme offered for NTPC employee, so I have paid Rs. 799.00 Rental for 2 years through cheque.
I got my first bill in December 2006. I complained that for given as friend & family number you have charged Rs. 1.75 & for all numbers you have charged Rs. 1.75 per call. Airtel representative assured me that he will rectify the problem & extra amount bill adjusted in next bill. I paid bill. Again next month I got the bill having charges Rs. 1.75 per call without adjustment of previous extra amount. I complained again he assured me he will solve the problem & excess amount will be settled in bill. Many times i complained at help desk & nodal officer. Every one assured me solution within 48 hours. The nodal officers are not attending my calls. They have changed my account number & scheme. In the new scheme they charging very high call rates. I have paid rentals Rs.799.00 for two years. They are adjusting any amount & disconnected my phone.
I am getting any authority where i can complain for such fraud.
pathetic service!
I have been using airtel service now since 3.5 yrs now, but I have never seen so bad service till now. Its as simple as that since 3 months I have been trying to activate mms on my cell phone and nothing happened till now. There are many instances where the customer care executive would speak very rudely, or in pathetic english, even threatened me once...
Read full review of Airtel and 54 commentsconnection is not working
It has been over a week, and with 2 complaints already logged to Airtel Customer care, my broadband 512Kbps connection just does not work. There is 50% packet loss. The first complaint was surreptitiously closed and on my checking up, they unapologetically informed me that the complaint has been closed, so we will log another one. When will it be resolved... it will get resolved within 2 days is the standard reply. Now I know how it gets resolved. I have been suffering for one week with virtually no service at all and they care too hoot about it. No wonder AIRTEL SUCKS.
my landline phone not working phone No4355114
my address
R.Srikanth
402,Telugu Brahmin St,
Coimbatore -1
pin - 641001
I agree with the Poor broadband service by Airtel. My Airtel connection also gets disconnected after every 10 minutes. Airtel people makes false promises by luring the customers at the time of connection but are not capable of providing services. I am going to file a complaint in the consumer court regarding the same.
Divya.
sir
i wish to state that my internet was not working although i had paid my bill till the last month i thought my modem was not working properly or their was defect in the line please pay attention towrds my connection inspite of coplaining to the costumer care no service is provide to my till today otherwise i moves towards sify broadband or tiband.
thanking you
gurpreet singh
tel no [protected]
name jasbir kaur
absolutely disgusted with airtel service!
A copy of Letter to the General Manager, Customer Service:
We regret to inform you that we are absolutely disgusted with your service. Our Directors blackberry connection [protected] has been disabled for the past three days; inspite of our paying the entire dues, putting him and our organization into a lot of discomfort. We are aghast on the ineptitude of your support team. While placing on record our total displeasure this is to also formally intimate you about the cancellation of our 12 cug connections with immediate effect. The details of which have already been passed on your Mr.Joseph, Mob No.[protected], [protected]. CUG connections at our Bangalore, Chennai and Hyderabad offices are also being cancelled with immediate effect.
Regards
Haritha (Manager Customer Support and Business Development)
non working of phone
To whom it may concern
I like to inform you some fact regarding a new connection of airtel pco. For which I am facing financial loss.in the 1st week of april 2007 one mr. Partha chakraborty appeared before me. Said to a representative of m/s princep traders of calcutta 90 (An authorized dealer of airlel) to market an airlet pco.
I thought it will be good investment and for that I have placed an order.
The said mr. Chakraborty came to me on 14/4/07 with a telephone for pco and asked me for payment.
I gave him rs.1499/- and he told other technical know how will be told by airtel personnel by 16th. April 2007 10-00am
The line was activated and the telephone no. Was [protected].
Soon after departure of mr. Chakraborty I found the call charge as told by him, is much higher. Next morning i. E., from 15th april 2007 the telephone became dead.
The dealer m/s princep traders is reluctant to speak with me.
Very poor service!
I agree with this complaint by Mr.Milan Rak[censored]. I also phase a problem against airtel pco. Now a days caller tune is activated on 90% mobile phones. When custmer connect a call from pco to any mobile nphone the first response from otherside is that press * (star) to copy this caller tune. The innocent custmer who doesnot know about this immigiate press * (star). Due this a caller tune activate on this pco number.The monthly charges for this caller tune nearly 30/- rs. deduct from airtel pco owner balance.In this dramma where is owner fault. The unsubscripition of caller tune is not possible due to the reason that the sim card place in FCT box. Any how if caller tune unsubscribe the next day other custmer press* (star). The company charge 30/-rs.what is the permanent soloution. I hope AIRTEL take neccessory action .My pco no. [protected] located inpanipat(Haryana) Email i.d. mann.surjeet@gmail.com WITH BEST REGARDS
I want outgoing call details from ph.no [protected] in the evening 4.30 PM TO 5.00PM of 04/10/2007. How can i know the details ? I want the details immediately.
Thanking you,
Ramashankar.G
airtel refused to investigate id theft
I just discovered that an ID Thief purchased over $350 in services from Airtel.
After calling my Bank and going through the ID Theft dance, I decided to call Airtel to 1) Warn them that fraud was occuring 2) Try and cancel any unused service purchased with my debt card and 3) See if they would investigate it further and/or give me information on who used my debt card information.
1) The Airtel Reps that I spoke to told me that "it was ok, your bank will credit your account." Apparently they don't understand or care that a wrong has been committed especially as they are profiting from it.
2) No account was created with my name, so they claimed there was no way of tracking down the services purchased with my debit card. Although they allowed a user, under an account with a different name, use a credit card under a completely different name to conduct business. I asked them to track down the account of the person who used my credit card number, they refused saying they couldn't. Under any country's laws, they must keep complete and accurate records of all their transactions- what they were saying was that they didn't want to track down the user (their loyalties apparently lie with their "loyal" customers as opposed to the identify victims harmed).
3) They refused to investigate at all. They were happy that they received $350 of business, paid for by my bank. I can't understand how a company can operate like this without the Justice Department or FCC investigating them? As my bank credited my funds, its not like I can pursue them in court.
DON'T SUPPORT THIS COMPANY. Until they want to act as a responsible business, people should search elsewhere for their needs.
I completely agree to this- Airtel is extremely irresponsible when it comes to security.
After 9 years of using my telephone number, submitting my documents and address proofs when asked for, even receiving calls from airtel to confirm and reconfirm the data provided- I'm suddenly informed that my number is registered in somebody else's name.
How is that even possible?
There has to be a serious and major security lapse somewhere
airtel hello tunes is very costly!
I've been trying to download a hello tune, based on the information given in the website of Airtel, by calling a direct no. [protected]. I've tried it several times, it asks for options from the menu. If they've mentioned that this is a direct call no. Why is it so that they are charging people @6 INR per min and that too asking for questions and options from the main menu. Ideally a direct no. Shouldn't be asking so many questions and should directly start downloading the tunes. But this is not the case here and this according to me is fooling public. If they've mentioned in their site that this is the direct call no. then it shouldn't be asking for all the menu options, as listening to all the songs in the list is very costly (@6 Rs./min).
Thanks,
Manu.
Hi my name is Girish im not able to change my hello tune from the airtel website as and when i try to get the hello tune and enter the mobile number it states that Invalid/Non Airtel Mobile Number. My mobile number is [protected]. Please look into this and sort out my issue. Thank you . . .
Dear Airtel prepaid customers, dail [protected] and follow the instructions. It will be deactivated with in 5 mins. For more details about airtel complains call [protected]
What is the Hello Tune code for the song "Andaalalo Aho Mahodayam" from the telugu movie "Jagadeka veerudu - Atiloka Sundari". Starring Chiranjeevi and Sreedevi
I want hello tune code for "Andaalalo aho mahodayam" song from "Jagadekha veerudu-Atiloka Sundari" telugu movie... Please send me the code to the following mail id anila_durga@yahoo.co.in
i didnt get my favorite song in tamil, named maganathi film n airtel
hi;
i want to know the code for the song nothings gonna change my love for you-glenn.if its there then please send it to getzsparked@yahoo.co.in
hi guys *678# works try it
How to download hello tune? raj
To unsubscribe
Call [protected] (Toll Free)
Send SMS STOP to 543211
Please aecative this song, Hum ko hamise chura lo, this is my phone no : ( [protected] ) My Name Is Md Rehan
This is my Email Id ( rehan.sami123@gmail.com )
missed call alert service activated without request from customer
I am Airtel Maharashtra circle customer. Since last 4 months I am struggling with Air tel to get refund and for deactivation of Missed Call Alert service which is being activated without any request in any form from my side. Whenever I call 121, they just tell me that matter will be resolved within next 48 hrs, but seems no end.
I agree to this ... the same thing happened to me ... they deducted the amout, I rang the Customer care twice, the attitude of the female CSE was un acceptable.. and she hung up the call, there was only one message she told, that ' I have subscribed for the service', which was untrue .. I said its their system fault and please check this, the executives name was Nikhita and she hung up the call saying the same thing .. what on earth is this .. we are not subscribing for a sevice, they deduct money from us and when we call asking for an enquiry, the CSE hung up the call ...
If some one from Airtel is reading this, let me tell you one thing, we have a trust in you, which is why we are giving you business, its we the customers that keep you running .. Please remember that ...
1. This is a system complaint on Airtel's fault
2. The behaviour of the CSE was un-acceptable
3. I dont need my money back, you keep it ! If you are going to be good cheating us .. take the money !
Thanks a lot for your service ...
If any one know any email address or postal address where I can write this to the concerned person in Airtel, please give me a reply...
unable to use internet services properly
A copy of email to Airtel - Nodal Desk:
Hi Nodal Desk,
Thanks for the excellent services provided by you people to me. Your services were too good that I was not able to use internet services properly since I got this connection. I had to coordinate with you net engineers six to seven times and every time they visited my place they had only solution of get my PC formatted. yesterday while formatting my PC I lost 3-4 important softwares from my computer. Anyhow I have no strength to enjoy your services any more. I went to my house yesterday by taking half day from my office for which I had to sacrifice half of my one day salary I.e. 1000Rs, so that I can meet your engineer and get this problem resolved but your engineer Mohinder didn't had any time to visit my place. He is very busy person, I understand. I just want one more favor from you people that you discontinue this connection both Net as well as phone as soon as possible. I have registered this request of mine at your customer care and my registration no is 8418174. Also previously I registered a cancellation request for top Up plan. Please make sure that I am not charged a single penny from today onwards.
AAJ TAK : I am copying this mail to you people so that you can make people aware about this excellent service provided by Airtel people. This will help the people to think thrice before they go for the services of Aitel. This will be the biggest favour to people. I was of the opinion that airtel being the big company will be able to provide best services in the market. But these people have let me down. I am sure that other people will also be of the same opinion and it is the right time to wake them up and make them realize the reality.
Thanks & Regards
Vaibhav Aggarwal
Fidelity Business Services India Pvt. Ltd.
Important: Any comments or statements made in this email are not necessarily those of Fidelity Business Services India Pvt. Ltd. or any of the Fidelity group companies. The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. if you have received this in error, please contact the sender and delete the material from any computer. All e-mails sent from or to Fidelity Business Services India Pvt. Ltd. may be subject to our monitoring procedures
--------------------------------------------------------------------------------
From: Aggarwal, Vaibhav
Sent: 10 April 2007 05:34
To: 'nodal.[protected]@airtel.in'
Cc: 'appellate.[protected]@airtel.in'; '[protected]@india-today.com'
Subject: Highly disappointed by airtel broadband services
Hi Nodal desk
I am Vaibhav Aggarwal. My airtel no is [protected]. Getting an Airtel Broadband connection was the biggest mistake of mine in my life till now. I am facing problems while accessing internet right from the beginning. I have already written about this to Nodal desk before also. I also registered a complaint regarding the same with customer care department of Airtel. My complaint registration no was 8309503. The problem which I am facing is that whenever I switch on my DSL 220 modem my PC slows down. Also I am not able to access the net. Every time when A net expert visit my place he suggest me to get my PC formatted. I had formatted my c drive and then called the engineer again but he again suggested to format the PC. I don't know how many times I have to format my PC. My PC works fine when the modem is switched off. Also I can not get my PC formatted fully as I don't have any CD writer to get the Back up for all the files and softwares which I have saved on my hard drive. Since my net is not working I can not transfer them to my Email Id also. I think the engineers employed by the airtel are not capable enough to solve the net relating problems. If they don't understand the problem, the only solution they have is to suggest the formatting of PC. If you can solve the problem well enough and if you can not than please cancel my connection as I don't have enough time to write again and again or to attend your engineer's visit again and again. I have written about this to CORE also, a consumer court's website, I am also marking this mail to AAJ Tak so that other consumers should also think twice before they apply for Airtel services.
Thanks & Regards
Vaibhav Aggarwal
Fidelity Business Services India Pvt. Ltd.
EXTN : 1326
EMAIL : vaibhav.[protected]@fidelity.co.in
Important : Any comments or statements made in this email are not necessarily those of Fidelity Business Services India Pvt. Ltd. or any of the Fidelity group companies. The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. if you have received this in error, please contact the sender and delete the material from any computer. All e-mails sent from or to Fidelity Business Services India Pvt. Ltd. may be subject to our monitoring procedures.
hi i am not setsfai your sarvis becoug my campalent not solvd
Sir,
Please go thru all the correspondence and check your server about my no that i did not get the services even though i paid around Rs. 1280. but even after disconnection you continued to create the bill.you can again continue the services keeping the account zero provided you assured to give the best services without any problem which has happened in past.
Regards
Harish Arora
SMEC INDIA PVT LTD.
GURGAON
The Nodal Officer,
Airtel Broadband Customer care
Subject :Service request reference number [protected]_dsl is [protected] and is not working
Sir,
I want to state that the services under given subject are not working since very long time. From last 2 months hardly I got the services for 10 days only and even those 10 days, gets the services interrupted. I complaint many times that the dsl service is not functioning and all the times it is been conveyed by the visiting engineer that there is a fault in the supply line and it will be rectified shortly and the same been conveyed against compliant given under service request reference no. [protected]. if ur engineer will not come by tomorrow i have to take a bigger action
Now it is not tolerable and kindly terminate the services of a/c no [protected] with immediate effect.
Hi,
I have put a request for transfering my connection to a new place(req id :1448222)
Even after 20 days, no action has been taken till now.When I try to call their nodal desk, it takes me 20 mins to hold the line and then finally listen 'all representatives are busuy, call after sometime'.
It is really disappointing if such a good provider can't take care of its customers, we can't expect any more from others.
Hi,
I was an Airtel - Gurgaon subscriber - [protected]. I have asked for disconnection on May 2nd (Disconnection request placed on 21st April, then changed it to transfer and after talking to Airtel Bangalore, to where I was relocating, placed the disconnection request with Airtel Gurgaon on May 2nd)
However, I got a normal bill dated 8th May and my Account and connection are still active - which means that I will get a bill again in June.
Despite repeated eMails and calls - I am still hearing the same thing that I have an outstanding amount - When I have deactivated my connection -
I have been pleading with Airtel to Please give me a final settlement.
This outstanding amount is WRONG.
I DO NOT NEED TO PAY THAT - HENCE PLEASE SEND ME THE FINAL SETTLEMENT (The amount might be the same or different - but PLEASE CLOSE MY BILLING ACCOUNT, BILLING CYCLE) AND I SHALL CLEAR THE The FINAL SETTLEMENT AMOUNT IMMEDIATELY.
How many times shall I tell this.
On top of this I recieved some funny emails that my March bill is outstanding - and hence we are asking you pay this..
Regards,
Jagadish
[protected]
HI,
we would like you to add more channels to the time shift t.v.. Mainly channels which we want are zoom, utv action, b4u movies, sab...
We really hope, for the asked improvements to be done.
Thank you
HI THERE,
Ariel’s QUALITY OF SERVICES IS GOING DOWN TO THE BOTTOM, AND MAY BE WE SEE ITUNDER GROUND ALSO.
BEING A CONSTANT CUSTOMER SINCE PAST MANY YEARS I AM EXPERIENCING IT FOR PAST MANY DAYS.
RECENTLY CALL NO.[protected] DT.24 11 2009 AT AROUND 3 PM.I WAS ASSURED OF THE VISIT BY MAXIMUM 10.52 AM .THE CALL WAS CLOSED AT YOUR END WITHOUT MY CONSENT AND NO FEEDBACK WAS TAKEN WHERE THE PROBLEM WAS ALWAYS THERE.
WILL ANY BODY TELL ME HOW THE CALL CAN BE CLOSED AT ONE END WITHOUT THE CONFIRMATION.
IS IT NOT A MATTER OF BREACH OF SERVICE CONTRACT?
WHO IS ACCOUNTABLE FOR THE MENTAL AND FINACIAL TRAUMA?
WHY THE CALL RECEIVING PERSON ALWAYS TRY NOT TO ESCALATE THE CALL?
I AM WRITING THIS MAIL 2.45 PM 25 11 09 BUT I HAVE NO NET TO SEND. THIS. LET”S SEE WHEN I CAN SEND THIS TO YOU.
TILL 27th NOV. 12.15 PM NO BODY HAS VISITED OR TAKEN THE FEEDBACK.
I want to disconnect my connection. Because wrong commitment and inquriy by local office and gwalior office.
still cancellation not logged.plz.logg cancellation urgently otherwise i will not pay bill from 18aug.09
by -gyanendra gupta datia
user id no. mp2289612_dsl
mobile no.-[protected]
Till date i have not reply from any level of executive, so you can measure level of service AIRTEL PROVIDES
Coping the mail content i sent to AIRTEL
'----------------
Sorry in this frastating situation i missed to add with number i took for this great service
[protected].
---------- Original message ----------
From:mukesh bedval< mbedval@in.com >
Date: 17 Mar 09 20:17:58
Subject: Atleast i should get access to Airtel call center
To: 121@airtelindia.com
Hi,
My Name is "Mukesh Bedval"
I have taken new connection of Airtel from a shop near my house, "Ahmedabad"
my Address is " C-795 Arbudanagar odhav Ahmedabad-282415"
My another contact number is [protected]
I have submitted document required like license copy & Photo, still because of improper functionality at your side if my document are not reached to you that is not my problem, still i am suffering the problem that i am not able to contact any body, even Airtel Call center that is strange, why this facility is blocked. I hope this should be available to me.
I took This new connection with hope that the process would be good here, but not because of you i had to suffer.
Thanks for such great service.
I hope this could be solved ASAP.
Mukesh Bedval
I agree AIRTEL IS WORST PLAYER IN THE CELLULAR
very poor customer service!
I am the airtel prepaid customer. I was using the airtel gprs service. Since december2006 i want to deactivate this service. For this i was go to airtel city office indore many times and i have use customer care service many time but up till now it is not deactivate and daily they less 10 rs from my account. Every time they was said that the service has been deactivate. No action has been taken. Very poor service!
Read full review of Airtel and 21 commentsverification problem
I am using the airtel prepaid sim. Company has disconnected my outgoing call facility many times for verification. I have submitted many times the verification documents but I have to face this problem many times. First my company disconnected my outgoing facility on 1 Dec. and and on 7 Dec the service continued. But from one month I am facing this problem many times. Now I m frustrated. Whenever I call customer care they said that your verification is alright and your cellphone will be working within 24 hours. But today again company has disconnected my outgoing as well as incoming service. Now I m going to consumer court for logging my complaint.
Dated : December 14, 2007
To
The Customer Relations Officer
Complaint Redressal Department
Airtel India.
Ref. : Mobile Number [protected].
Dear Sir/Madame,
Sub.: Truce with respect to the same.
With reference to above please be informed that I have been sued for non-payment of outstanding bill as have been intimated over telephone by solicitor on behalf of Airtel, branch at Siliguri, essentially from Apollo Clinic Annexe, Bidhan Road, Siliguri – 734001 in West Bengal.
In reference to above, I declare that I have lost my AIRTEL SIM Card vide number cited above and would like to terminate AIRTEL services with immediately to the effect that I shall be glad to pay out the amount owed by you.
But, I would prefer written testimonials in support of your claim clearly indicating Tariff / Bill for I prefer non-verbal vindication over verbal as done in my case.
I sincerely hope that you will do the necessary at your end to do the needful at the earliest.
Thanks and Regards.
Tushar K.Ghosh
===============================================================
[protected]
YOUR SERVICE IS SHAMEFUL!
RESUBMISSION OF DOCUMENTS IS DONE PAST 30 HOURS AND NO ACTION IS TAKEN FOR VERIFICATION PROBLEM ON THE NO.[protected] IN THE NAME OF MR.RAKESH PAVERA .IS THIS UR SERVICE!
DO THE NEEDFUL IMMEDIATELY COZ U DO NOT GIVE THE SIM WITHOUT DOCUMENTS,DO U?
SO THERE SHOULD BE NO PROBLEM ABOUT IT LATER ON.
THE SERVICE SHOULD START IMMEDIATELY COZ WE R NOT FREE HERE TO JUST KEEP LAUNCHING COMPLAINTS!
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The hopeless service, Airtel really sucks... Their response towards customer is very poor, since two months i have repeatedly complaining for daily double deduction of money for gprsmo from my balance, but nobody can solve my problem, such a useless people those who are working there from hot line to call center and call center to upper managing directer level.
[protected]
Mr Sunil Mittal,
My two E- Mails regarding deactivation of my mobile have not been replied. this is calous atttude. I am 80 yr old Lady & I HOPE YOU WILL SHOW SOME RESPECT & REPLY PROMPTY.
WITH BEST WISHES,
PRAMODINI KARAPURKAR
It is exact correct