Airtel review: prepaid connection disconnected 7

Okay, I'll wait for your call.

It is 16 May 2011 and did not get a call from Airtel. What's up?

Got a call from Airtel and they are again saying to deposit the ID proof. I'll visit the same alleged Airtel Relationship Center Vikaspuri tomorrow and check whether they accept the document again or keep saying - take a new SIM without guarantee of SIM activation. Keep you updated tomorow

Hi Rakesh!

I am a subscriber of Airtel for the last one year and my number is [protected]. Currently, I have your PostPaid plan at this number. You can contact me at the same number.

I had received a call day before yesterday from Deepak Kumar (Airtel Corporate Office) and he told me that my documents were not available and that's why, my number cannot be activited. He told me to visit Airtel Center, Vikaspuri for submitting the document again. He also said to call Deepak back and let him talk at the Airtel Center.

When I visited the Airtel Relationship Center, Vikaspuri the concerned person (Praveen Kataria) was not there. But he informed me on phone that my documents have been duly received by Airtel's Courier guy and they did not get any email that my documents were not received. I called back Deepak and let him to talk with available person on Center. After that, I do not know what happened and what to do to activate my connection.

I want to know following things: -
the maximum time in which my problem will get resolved and my connection will be activated again with the deducted recharge.
Is there large communication gap between different departments of leading Mobile company Airtel? Means Airtel Corporate Office does not have the direct interaction with Airtel Relationship Center, Vikaspuri. They cannot call directly as they need me to visit and let them talk therein.
Why Airtel Activation Department does not receive the documents being send from an authorized/partnered Airtel Relationship Center?
Is it the Airtel way to make money from permanently disconnecting the connection and deducting the recharge?

Share your experience with Airtel Here.

Hi Rakesh & Airtel!

My problem is still unresolved as my number is still not activated. Deepak Kumar from Airtel Corporate Office told me to deposit the ID documents again at an Authorized Airtel Relationship Center in Delhi or Gurgaon. This time I have visited Airtel Relationship Center, Sector 14, Old Delhi Road, Gurgaon and submitted the documents therein on 23 May 2011 with Ashwni. Ashwni told me that the SIM will be reactivated within 3 days, but it has been eighth day of submitting the documents and no action till yet. All the three times of providing document I have provided my address and contact number. I have not received any call from the Airtel then it means Airtel has not received my documents even if I have submitted them at an Authorized Center.
If Airtel cannot manage the collection of documents from its Authorized Relationship Center and Dealers then why their centers and dealers distribute the SIM Card. Just to forge the recharge amount or to do anything else. We used to think that Private Companies are far better than Government Ones, but after this incident I think MTNL & BSNL are much better than Airtel even if their network coverage is low. Because they duly receive the documents each time when someone submits therein and does not close the number. Airtel must get some training from BSNL & MTNL to know how to get collected the documents from Retailers/Centers and use them to activate the connections.

Hi Rakesh!

You are wrong, my issues has not been resolved till yet. Both of the SIM provided by Airtel are not working. They are showing 'Invalid SIM' and does not have any network. I do not understand how could you or Airtel can close the Issue in resolve until and unless you have get it verified from the Issue Raiser (Customer), i.e., me.

Hi Rakesh!

I hope you do not read while writing on this board. I have already mentioned my number in the very first, then contacted you at the given email addrss (airtelpresence@in.airtel.com), then got assistance from Deepak Kumar Airtel Corporate Office, the submitted documents to Airtel Relationship Center Gurgaon. And you first says that contact us on email, then says issue have been resolved and then says contact us again. AM I FOOL TO CONTACT YOU & AIRTEL AGAIN & AGAIN FOR JUST 100 RUPEES. WE MIDDLE CLASS PERSONS USED TO GIVE DONATIONS OF AT LEAST 50 to 250 RUPEES PER MONTH. I AM THINKING THAT I HAVE DONATED TO THE LARGEST INDIAN MOBILE SERVICE PROVIDER AIRTEL. I DO NOT NEED YOUR AND AIRTEL'S HELP TO GET MY SIM BACK. I AM FREE TO TAKE A NEW SIM CARD FROM ANY OTHER PROVIDER.

For the readers on this post, not for airtel: -
If you have to buy a new Airtel Connection anywhere in India buy it only from the Airtel Relationship Center listed on http://www.airtel.in and make sure to take a receipt of submitting your documents. Do not get a SIM from any dealer even it is authorized by AIrtel or have a board of Airtel because you will fail the same consequences faced by me. Your balance will be eaten up and number will be closed if you buy an Airtel SIM from a small shop and dealer.

Rakesh!

Once again never update this post to contact me neither call me or email me in the regard to activate my SIM or resolve my listed problem. No more communication please, DO NOT DISTURB.

What do you think you can get by posting again and again that 'my issue has been resolved'. Can't you understand NO SERVICE PROVIDER IN THIS WORLD CANNOT CLOSE THE ISSUE IN RESOLVED UNTIL AND UNLESS IT H AS TAKEN CONFIRMATION FROM THE RELEVANT CUSTOMER.

HOW CAN YOU OR AIRTEL CLOSE MY ISSUE IN RESOLVED TO REACTIVATE MY PERMANENTLY DISCONNECTED SCHEME? ON ONE HAND, THE AIRTEL RELATIONSHIP CENTER AND CORPORATE OFFICE SAYS, "ONCE PERMANENTLY DISCONNECTED YOUR SIM CAN NEVER BE ACTIVATED AGAIN" ON THE OTHER HAND YOU ARE SAYING MY ISSUE HAS BEEN RESOLVED SINCE THE DATE I HAVE POSTED ON THIS BOARD. IT MEANS YOU"VE ACTIVATED MY SIM EVEN IF IT HAS BEEN PERMANENTLY DISCONNECTED. TILL DATE, THE SIM IN INSIDE MY MOBILE AND IT SHOWS 'INVALID SIM' AND YOU ARE MISGUIDING THAT ISSUE HAS BEEN RESOLVED. GO & LEARN FROM A SIX SIGMA COMPANY HOW TO PROVIDE A GOOD CUSTOMER CARE SERVICE BECAUSE YOU ARE MORE THAN WORST.

ALL THE READERS: MY ISSUE HAS NOT BEEN RESOLVED TILL DATE. AIRTEL HAVE PERMANENTLY DISCONNECTED MY SIM AND EATEN UP MY RECHARGE. IT HAS NOT BEEN ACTIVATED TILL DATE 01 JULY 2011 AND WILL NEVER BE ACTIVATED AGAIN.

RAKESH - DO NOT POST THE FALSE COMMENTS AND WRONG INFORMATION HERE.

Do you know Deepak that I am fed up of contacting Airtel and writing on this post to tell you about my concern again & again. i have been contacted by Airtel 5 times, i have submitted documents 3 times and taken several rounds of the alleged airtel center, vikaspuri just for Rupees 100.

It is my last post here on July 1, 2011 and I am no more interested to get contacted by Airtel to resolve my issue. today my only one issue is that I do not want complain to a WORST CUSTOMER SERVICE PROVIDER WHO DOES NOT HEAR CORRECTLY DOES NOT READ CORRECTLY DOES NOT UNDERSTAND CORRECTLY

PLEASE FOR THE GOD SAKE DO NOT POST HERE AGAIN. LEAVE ME ALONE AND I DO NOT NEED YOUR HELP. IN ANY CASE I AM NOT GOING TO MAIL YOU OR NEED CONTACTS FROM YOU.

PLEASE DO NOT DISTURB PLEASE DO NOT POST HERE AGAIN FOR THE GOD SAKE.

READERS: : MY ISSUE HAS NOT BEEN RESOLVED TILL DATE. AIRTEL HAVE PERMANENTLY DISCONNECTED MY SIM AND EATEN UP MY RECHARGE. IT HAS NOT BEEN ACTIVATED TILL DATE 01 JULY 2011 AND WILL NEVER BE ACTIVATED AGAIN.

ONE ADVISE FOR AIRTEL & ITS EMPLOYEES: DO NOT WRITE BEFORE YOU READ, DO NOT TRY TO BE BLIND BECAUSE YOU ARE NOT.

YES MY PROBLEM HAS BEEN RESOLVED BECAUSE I HAD LEFT AIRTEL AND THROWN THE SIMS PROVIDED IN GARBAGE AND BOUGHT A NEW SIM FROM IDEA. DO YOU KNOW WHY? BECAUSE AIRTEL DOES NOT HAVE THE POWER TO RESOLVE THE CONCERNS & ISSUES OF THEIR CUSTOMERS. GOOD BYE AIRTEL.

YES PROBLEM RESOLVED BECAUSE I SWITCHED TO IDEA. WHAT AN IDEA SIR JI.

Hi Rakesh!

You are wrong, my issues has not been resolved till yet. Both of the SIM provided by Airtel are not working. They are showing 'Invalid SIM' and does not have any network. I do not understand how could you or Airtel can close the Issue in resolve until and unless you have get it verified from the Issue Raiser (Customer), i.e., me.

And more, THe issue is resolved finally because I switched to IDEA from the worst provider AIRTEL. What an idea Sir JI?