Aldi
Reviews and Complaints

The floating black stuff inside the gallon Spring water bottle:

James, my husband noticed this "junk" today in serveral gallon bottles of the Aldi Spring Water. We still had some of them left over from earlier this year. I had made coffee with one of the bottles this morning and didn't notice the black flakes! It was almost half empty, when he noticed it this evening. So I grabbed a new - still sealed - gallon bottle and the black stuff was floating in there too. The third bottle the same. I will pour the water in my plants outside. The black stuff almost looks like floating mucus or slime. Very gross :( Now I think that this is the reason why it was pulled out of the shelfs at our local Aldi! :/

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The Aldi still water has an almost chemical taste to it.

I've been shopping at Aldi and drinking their bottled purified water for several years. Tonight as I was drinking I felt these blobs in my mouth and spit them out. Disgusting! No more Aldi water for me!

Today I opened a can of grapefruit Vue Sparkling water, and have a product issue. I purchase and drink easily 5 cases of water a week. I've never had an issue and love the water. I've been searching on how to reach the company directly, but not able to find a link. I thought I would put it out here before reaching an attorney. As mentioned... today I opened a can of grapefruit Vue Sparkling water and started drinking. To my surprise, I chocked on what appears to be a piece of plastic which was in the can. I will save this piece of plastic and hope that the company reaches out to me before I need to advance this issue.

I bought a case of the small bottles of PurAqua purified water a couple of weeks ago. I would like a phone number for a proper complaint. I took a mouthful of water and something was in my mouth that wasn't water! I spit the whole mouthful out all over the place and in it I found what you see in the pictures. It looks like the tip of a rubber glove. This is SO disgusting! How does this happen and what can I do about it. This was the first time I ever purchased water at Aldi's, as I usually drink tap water. I had installers coming and wanted it on hand for them.

On 1/19/09, I witnessed an employee by the name of Mark at one of your Aldi stores located on 4501 S. Pulaski Rd., refusing to sell an immigrant (from the Middle East), approx. 6 loaves of white bread. Mark told the customer that he could only sell him 2 loaves and didn't give a reason. The customer was calm and asked if he could sell him all 6 loaves to which the Aldi's cashier said he could only sell him 2. Is there a special reason why Aldi would not allow the sale of more than 2 loaves of bread to a customer ? I believe the sole purpose of a store in America is in business to sell their products, otherwise, why sell! I'm concerned that my family may get mistreated simply because of color, race or social status. Please be advised that one doesn't know who is shopping in your store(s) and seeing this kind of behavior gives a bad impression. I pray that there was a justifiable reason for the employees behavior. Thank you for your attention to this matter.

Maria O Rendon

The jehling chicken stir fry complete meal i found more Fat meat in the stir fry than there was chicken I will not buy anymore because fat i do not like fat meat and it is not worth the price and you only get a half a bag of vegetables also and your chicken noodle soup is almost all broth Sincerly Yours Carolyn Masters

I believe people should get what they pay for I believe you should make this right.

Recently I have on two separate occassions been charged full price at the till for vegetables and fruit that were shown at reduced prices on the stands at Aldi in Engadine. The first time I complained as the difference was so great and obtained a refund but several customers had bought some of the items in front of me without noticing the error. The cashiers were not aware of the reductions. The second time the amount was small and it was the final item put through the till consequently I missed the error. I advise all customers to check their payment for reduced items of fruit and veg at Aldi.

I.m handycaped so my husband does the shopping. Asked him to get some frozen lemonaid. He came home made some for me, Took some smelled strange then tasted funny. Looked at the other can he bought. Frozen Concentrate Lemomade, Brand: Nature's Necture Date: Jun 13 69
Code: 23 Jun 13 69 1K MI or M1 00.69 ct
I think maybe I should go to the media if you are selling things this old.

I love Aldi's don't get me wrong. I was purchasing Pringles chips which are in a round container. The women threw the in my basket and they were most likely all crushed into pieces. They are definitely not careful about be gentle with your food after you buy it they literally throw it in the basket and I have bags. I try not to let things like that bother me. But since it has been mentioned in the comments quite frequently, I thought I would reiterate. It won't stop me from going their. I wonder why they are in such a hurry, It could be management or they don't get paid very much, therefore the employee probably do not care in the least. I don't blame them if that's the case. This store saves me at least half the price if I were to shop at Publix. I have stopped going there altogether. Very happy with most of their products. I am Leary, about the meat. Does anybody know where the meat is raised? I bought 2 pork roasts and they were fine. Thank you Aldi's, so very happy and wish I could buy stock in the Co. It says your privately owned, so I would imagine I cannot buy stock. I would because it's going to be a huge success. Already is., I live in Florida and they just this past year put in 2 stores within 1 mile to the South and 3 miles to the North, Live in Pompano Beach, FL Very happy Patron.

I don't believe you need to be so rude to anyone who has a right to make a complaint, tasha2. And, you told her she was an old fruit and gong to die soon, is a very mean thing to say. What will you think when you go to your next doctor's appointment and he/she says you have cancer? Surely you don't really believe your immature statements. And, where I live, we call women girls all the time. It isn't a plot to destroy your feminist rights.

Well, Tracy, sorry you have MS. Aldi has the bare minimum of everything. You pay a quarter for your cart, which you get back when you return it. You have to either bring your own bags, buy either paper or plastic from them, or just pick up one of those free boxes lying around, or you can just put your stuff into your car without a bag or box. If a cashier makes you feel you are putting her out, ask her to call the manager, and tell him just what happened, and let him know of your physical limitations. The store is wide open and can easily acommodate wheelchairs and scooter chairs; I see them all the time. But, there is no law saying they have to pay for wheelchairs or electric carts for customers. That may be something you have to take up with your insurance company; maybe see if they will cover your getting one. The great prices you get at Aldi more than make up for not having people cater to your every want, in my opinion.

I went to aldis today in coldwater michigan i have M.S and have a hard time using my hands as the MS has taken a toll i struggle walking, the store has no wheel chairs or electric carts so I struggle threw the store to get the cashier who is annoyed by the EBT card i have wont swipe so she is to punch in the numbers then comes the price of the two bags i bought came to 21 cents so i am getting in the change purse to get the 21 cents and the lady says make it faster i am getting 21 pennies in handful so i am counting them and she says make it quicker i say are you serious she says yep we dont take pennies in the sum of 21 cents i say for real and she says yep and takes the change and makes comments that they are on a timer i am asking for the tape to be played to show i wasn't taking a long time and found no reason to be treated like this . then the topper was to have such a hard time finding a number to call or report so i am assuming that the way they treat anyone is just ok.. that saddens me.

Houston, They would have to throw them pretty hard to dent them in that situation. However, why would you throw them out? unless they are leaking they are still perfectly good. SWOLLEN cans are a different matter! Possibly botulism! This is quite rare and a matter of huge concern to any store or producer involved. I have heard of shops that specialize in dented cans and I will buy them whenever I can because they are usually half price or even a flat 10 cents! each. As I said to someone earlier, I did find a website of ALDI's and they responded to my question (after a couple weeks) Sorry I dont remember the address, it was six months ago. Meanwhile, I would be very surprised if the store wouldnt take back the dented cans. P.S. the only downside of dented cans is they may squirt when you open them. Best Wishes.

I'm careful not to purchase any dented cans when I'm shopping. However, since the cashiers just throw the cans into the cart, there is no way to avoid dented cans. I have just thrown the dented cans away; however, there is no savings in doing so. I've found no way to contact Aldi in the U.S., which is also very frustrating. For a few cents more, I will simply shop Kroger for any canned goods or items that are easily damaged.

Pamela, months ago I DID find a complaint website for them and they responded a couple weeks later. I am afraid I dont remember how to reach it! Meanwhile, they finally opened their new store in Delray Beach in a previous Albertson's space. I got a flier/coupon in the mail and I gave it away as I didnt need 30 dollars of groceries to get the $5 discount. Sorry again, I think it had a phone number on it! Opening day didnt have alot of inventory but 5 days later it was better and I was pleased at some of the prices; 249 for a gallon of milk-hope its not an opening special. The canned vegs were all 49cents and Publix is twice that, 11 oz.chips were $1.39? and a lot of the produce was less than Publix/WinnDixie. The pre-packaged chicken was no deal but they had some deals on burger so my initial disappointment changed to optimism. The store is only half the size of the Albertson's and they seem to have one whole row dedicated to snack foods. (one out of five!) What I wanted to tell you was that the mgr and all the staff were extremely courteous and friendly and I was glad I went back the second time! Ah go on- give 'em another shot! Best Wishes, Rob Van

Since I can no longer purchase Lacura face cream at Aldi's, and am unable to reach anyone with questions about it, I don't shop there anymore. I refuse to hand over my hard earned money to a company that will not communicate with me . Don't like their off-brand items anyway.

1.

1. I found a comment e-mail after a 10 minute search. march 8, 2011
2.John &Elaine--I dont know ANY stores that take a check on the first visit. What's wrong with carrying a little CASH with you?
3. Security guards are usually pushy, terse, and guys who got turned down by the Police force. Who else would want to do such a confrontational job? It's the same in the U.S..
4. The cashiers should NOT be throwing bags into carts. Complain to mgmt. and District mgmt as well.

No complaints here. I'm in Arkansas and go to Missouri to shop Aldies. It's about 30miles one way and with todays gas prices, Istill save money. I would really like to see an Aldies in Paragould Ar but don't have a contact number for Aldies to see what it would take for me to open a store here. I don't know if the stores are all company owned or not. Paragould is a town of 22000 and we could really use one.

"I picked up three items and went to check out. Finding myself behind six people, I experienced a personal emergency that wasn't going to wait behind six customers."

So you ### yourself?

I purchased a box of generic Bisquick from Fond du Lac, Wisconsin. When I opened it today, I found that it and the box where infested with live bugs. Needless to say, I had to clean out my cupboard and threw away like $100 worth of food just to be safe. Ridiculous and disgusting!

those came from walmart not aldi its not one of their brands...

You were reading a complaint about Aldi Grocery.

Filing a new complaint about
I was shopping at Aldi in Lancaster, Ohio today, we only have one location. I can never remember a quarter for the cart and rarely carry cash much less change. So, I long ago solved this problem by having a quarter with a hole drilled into attached to my key chain. I put it in, get my cart and when I am done shopping I put the cart back and viola! I have my keys back. In my opinion no harm no foul and I don't have to remember to bring a quarter. Meanwhile, today I am checking out the male manager starts to pull up another cart to put my groceries in. Now, my cart was empty and I was pushing it toward him so he didn't have to get up. I said no, my keys are attached too this one and I need for you to use it. Suddenly this man began screaming! "I don't ever wanna see this again, these devices cost a hundred dollars a piece! Don't you ever come into my store again and do this!" The whole store was crowded and everyone was looking as if I had done something wrong. I said "what is the problem?" He still very loud said "you jammed a key up in their, if you ever come back her and don't want to use a quarter come in and ask if someone will give you a quarter!" I was mortified and didn't not either want to start crying or punch the guy straight in the face so I hesistated, before I said anything. I said "you do realize that is real quarter in there and not a key?" If he'd bothered to look he would have seen that. His reply was, "well, just don't do it again in damages my carts". I was mad, I neeeded the groceries and didn't want to have to go elsewhere so I just let him ring me out and took them out the door. I didn't even stop to bag them in the store. I bagged them at my trunk and took the cart back. When I was taking the cart back so I could release the quarter along with my keys and older man stopped me and wanted to know what I did to have that guy act like an ***. I told him the story and showed him the quarter. He said if I were I'd march back in there and show that [censored] that quarter. So I did, he didn't apologize his only reply is don't do it again. I don't know what his problem is but, I will to continue to tell this story until I get an apology.

Me and my husband went to an Aldi for the first time on 12-11-10. Clermont Florida. My employee's raved about it and said prices where great. Why not we thought, so lets try it. First off the store is small we knew that, items are limited we knew that. Bag your own and pay for your cart, we knew that. So why the fuss? Well the customer service sucks! The cashier didn't speak a word to us, she was ringing stuff up so fast and throwing it into our cart. She never looked once over at the cart, she never paid attention to all the can goods, crushing anything important, nor did she notice my husband frantically trying to bag stuff as she kept hitting his hands with can goods. All said and done, we had 7 can items dented, chips crushed, crackers broken and a bruise on my husbands hand. In the end she said " one hundred ten dollers and thirtysix cent, slide your card there" That is all she ever spoke to us. It was a horrible check out experience. My husdand later said to me in the car. "Really to save a few bucks?" I compared recepits with Wal-Mart and it's really a few bucks we saved. I'll pay more just for the customer service. I don't think my husband will be going back.
Ginger

I am an employee at Aldi and why I agree with 99% of what I've read so far I would like to put my 2 censt in. Why is it that any other company dont allow there managers to fratanize with there employess but at my Aldi only certain 2 cashiers play volleyball woth her, and the same 2 go to her house for girls night, and the same 2 dont like to work weekends or nights so the manager says we need to hire someone else. Or how about the poor girl who came in and ask the store manager for an application and she told her " we are not hiring right now but I can give you one" and the funny things is why if we are not hiring did we just have an interview the day before? Oh yeay thats because the interview was the assistant managers sons girlfriend. hmmmm more favortizim.

hi there i went shopping at aldi at cowra nsw on Friday 2.4.10 i went and bought 2 packets of out of date chocolate that were ment to be 1.oo per pack i was charged 7.00 when i was ment to be 2 bucks im not happy at all i would like to know who is going to take responsibility for this i would like my shopping money refunded this is the third time ive been ripped off from the same store and its the last time its i will be reporting this to fair trading enough is enough it is a sleazy way to make money thease bumms should have benn put in the bin they were not fit to eat i had to frow them away

[protected] Customer Service number for ALDI. Wrote a letter to Aldi and they did a reverse look up on my address to find my phone number. They have now been calling 2x a day for the past four days and I have no interest in talking to them on the phone. They don't provide phone numbers for their staff yet they can stalk me down? They can write me a letter if they have something to say.

After being told by the surly cashier that it is Aldi's policy to throw the items for which I am about to give him money and that I am not being forced to shop at aldi's so I can go some place else...(this is not a lie!) I asked to speak to the manager..lo and behold, he was the manager and continued to be rude and uncooperative. after much searching, i did finally find a phone number for Aldi's Mr Juliet Division( located in Tennesee...I live in Al) on line and did speak to someone in customer service. look on your reciept to see what divison you are in and try searching with that information. fyi: [protected] Stephanie Watkins was very polite and promised she would have the district manager call me with 2 days. I am rethinking my loyalty to this store that has made it's owners billions of dollars. I don't need to buy cheap milk and butter all that badly and will save myself the inevitable trip to a real grocery store to pick up the items that they simply don't stock or i refuse to subject my family to...

I appreciate that value that one finds at Aldi's. Still, I would like to know the origon of some of the Aldi products. The toilet paper (12 rolls for $4.79) has bugs. I noticed little bugs crawling around my usually bugless floor. I put the remaining ten rolls in the bathtub for later inspection. Later, I discovered the teeniest, tinest bug...on only one roll but I'll keep looking and will probably purchase paper products elsewhere in the future. And, where oh where does the cat food originate?

I was just reminded by another complaint, Aldi is also very good at advertising things in their newspaper ads that don't seem to be in the stores when you get there. If they advertise a good deal on a camera, for example, don't count on seeing any in the store even if you go early. They always say "oh we had them, but the sold out immediately". I wonder if they only had two of the items in stock.

I'm not sure who made the decision regarding stock level at Aldi West End Brisbane but you have turned what was a great store into what looks like a closing down store. The shelves are empty daily, I feel sorry for the staff who have to defend this ridiculous change after building up a good store only to be let down by senior management.

My entire box of muffins only have 3 muffins in each package, when on the bag it says 4 muffins per bag. 8/23/23.

I bought a packet of 5% lean mince beef 300g reference number 83183B,and there was so little in it ,I decided to weigh it. The actual weight was 200g .I am well aware of the E on the packet ,but a1/3 reduction is not a close estimate. I brought it on Saturday 17th June 2023 in Aldi Coolock. Shrink flation is bad enough but this is just stealing.

WITHOUT PREJUDICE DeLonghi wall electric heater advertised in Aldi catalogue with 7 years warranty , 7 years warranty on the box : when I purchased it Aldi receipt showed 12 moths warranty ! It is False Advertising and scandalous abuse of customer's trust .

I will contact Fair Trading Australia as well as Customer Affairs and possibly media .

I have purchased black olives from ALDIs about a week ago. I decided to make a salad and put olives in there. Well as I’m eating my salad, I took an olive and bit in it and there was something hard, More than half the can of olives that I bought still had seeds in them. I’m concerned just thinking what to do if I didn’t notice it

I bought 1 pack of Austrian seedless grapes and found those insects inside . Really horrible experience, Aldi needs to put priorities on quality control and customer satisfaction. China is not a niche segment , issues like this will create havoc among consumer. Purchase date : May 07, 2023. Time 4:30 pm.

Contact: [protected]

Mail: ialok@yahoo.com

Not edible, rump steaks

An aldi head office refuse a refund and I have the receipt.

I have emailed the ceo, did not care and telephoned twice, told no refunds and were very rude

purchased 26/4/23 at Aldi Ballina NSW receipt number 0010389

there was only half filling in one of the pizzas, and very little in the other three, very disappointed.

I bought a bag of Southern Grove sunflower kernels roasted/salted

The problem with the product is that it contains too much salt. I had to put the nuts in a sifter to knock off some of the salt.

We have bought these two times. The second time was March 9th. There were chards of bone in the one I was eating and also in my husbands. It happened on the first purchase, but we just let it go. This time, I had lower abdominal upset too. This is real concern. I shop at Aldis frequently, and this is unacceptable. What if a child had this happen?