Allied Universal / Aus.com
Reviews and Complaints

Operations Manager Marcia D Newman works in Manhattan branch 229 west 36th street 12th floor has the worst Managing skills I've ever witnessed in my life, she is very unprofessional, Manager Never returns calls, emails, or text from employees. You are lucky if you can get a call from Ms Newman to fix a problem, Ms Newman makes employees work back to back shifts, with out calling or informing them that they need to pull a double, and when you call Ms Newman to let her know that you are stuck at work, her phone is turned off and goes straight to voicemail, she will only teach you in the morning to tell you she wasn't aware, or that she doesn't know who's on the schedule or who's suppose to come in . How Ms Newman doesn't know who's on the schedule or who is suppose to come in for their shift is a great example of how not well she does her job. you can't even reach her at the Allied Assurance Center, Ms Newman also Messes up on employees pay either your missing hours, or you didn't get payed for a double or time worked. Manager Newman is not consistent with checking in with employees at Department of Transportation sites she never shows up at all, Ms Newman has no communication skills with her employees, she only reaches out when she needs something but never when you need her, Ms Newman is a Manager to 24 hour shift sites, and tells employees through text that she can only be reached from 9am-5pm and that all call should go to supervisor Krystle Rivera . Poor managing and poor work ethics . Ms Newman is never there when you need her and does not care about employees and there well being she only cares about her self
An investigation should be done on Marcia D Newman she should be fired .

This complaint is ONLY projected to the specific individuals listed below and not focused on Allied Universal Company.

Branch
6587 Hamliton Ave, Pittsburgh, PA 15206

Site 57789
373 ½ Burrows st. Pittsburgh PA 15213

4/9/19 will be my yearly anniversary as an armed guard for U.S Security at Oak Hill apartment complex. My vacation for 4/24-4/27/19 has already been approved by the branch and my supervisor. My purchases for hotel, flight and rental vehicle has already been arranged for my vacation and anniversary with my wife to Florida.
This will probably be my third and final complaint made by me pertaining to the corrupt ethical practices and poor management that is established at this specific branch and site. I am in fear of being terminated before my yearly anniversary reimbursement. My job is in jeopardy. To withhold and secure my vacation pay I must place all complaints aside until I return from vacation, in which I did and have now returned.
On 2/25/19 early morning I was contacted by phone by my supervisor Lori Stromberg. I was told there was a mandatory meeting the following morning at the branch in which all armed guards must attend at 9am. Mind you this was my day off, and plans were already made. Supervisor Stromberg then changed the time to 2pm. Upon arrival, I discovered that only three out of eight armed guards were involved in the meeting, and not ALL. Edwards Sanders, Chris Russell, and I. We were all questioned separately for about 30 minutes each.
It turns out that a building captain complained about a specific unauthorized vehicle that was parked in the parking lot at the time of our shift for two days straight without ticketing. This building captain contacted the regional manager whom contacted the branch manager whom then created this meeting we attended according to security management.
Not only was I questioned about why this vehicle was not ticketed, I was told I was pretty much an incapable worker, and that I wasn't doing my job well. I was confused by these statements considering my site rank being number 2 and 6th of 361 in the branch leaderboard with no call off's and perfect attendance. Just this month there were 94 tickets that were written in which 40 of them were written by me. The proof was in the pudding. My job performance was excellent. There are guards that have never written a ticket but still I was an insufficient worker that needs to do his job well. The statistics versus what management were insinuating was not accurate, and honestly didn't make sense. I felt that there was more to this meeting.
After 10 minutes of questioning, I realize this meeting wasn't fully about ticketing or my work performance as I thought. This meeting was retaliation for my second complaint made to human resource this year about my direct supervisor and the branch for breaking business ethical laws. This meeting was a scare tactic and attempt to intimidate me to put a stop to my complaints. In two weeks, U.S security will be acquired by Allied Universal. The image of the branch was in jeopardy because of my complaints to human resource. For the branch to seem professional and free of problems, I must be put in place and gagged.
Through out this meeting I was sculled and threatened. I was told by Gina Krstonich that I broke the chain of command by going to human resources after bringing the complaint to her and that my next step was to contact Mr. Lonnie Sutton before human resource. I was also told by branch manager Lonnie Sutton that quote "I am trying to get more money out of Allied Universal. Your name is coming up too much, I don't want to hear your name pop up again. This is your last chance."
I am appalled by this management group that is running this branch for US Security soon to be Allied Universal. It's a shame when your leaders whom are to be trusted are in cahoots with each other to clean up their filthy image to appear fair and professional at all cost for a couple of bucks. The lies, the deceit, racism, favoritism, and the unlawful practices this specific branch practices are evil and corrupt. Threatening to terminate employees for reporting serious issues to HR is against the law. Writing up employees three weeks after the fact with no notice of wrongdoing is unethical. Creating false accusations and reports to pile up write ups in hopes of obtaining enough paperwork to terminate honest hardworking workers goes against BASIC business ethics. Allowing supervisors to make remarks to employees such as "retarded", "no one likes you" "you don't do anything right", "you smell and you need to take a shower", "foolish and a [censored] up", is brutally rude and disrespectful.
No management should be able to get away with treating their employees in this inhumane manner. This branch has no respect for the soles of their workers. To them we are just cattle of herds that fatten their pockets. Taking the initiative to bring up serious matters to your supervisors, and managers are brushed under the rug, and looked down upon. Attempts to amend or to make improvements for the company are dismissed and cast away. Having an employee that actually cares about their job and desires improvements are looked upon as a nuisance.
On 3/30/19 at 14:21 I received a photo image on my phone from a co worker Chris Russell. The image was Ed Sanders playing with his friends gun in public by the security office in broad daylight and on the clock in uniform. I immediately sent the photo to my branch manager (Gina Krstonich) whom then contacted Chris Russell to verify. Mrs Krstonich waited almost two weeks until addressing the matter with Mr. Sanders on 4/21/19. These senseless acts by our guards and Management are totally careless and endangering the company. With all the cameras, and windows on this property, it takes one person to see and report our fellow employee and his friend playing and pointing guns at buildings. Mind you this is Mr. Sanders 2nd offense involving guns. The first offense was bringing an automatic gun to show off during work. (Pictures are available as proof) This behavior is very unprofessional.
It's very clear that the people running this branch are all out for themselves. When you are a hard worker, wise, intelligent, vigilant, caring, and honest, you are looked down upon and projected as a pain in the [censored] and a threat. Freedom of speech, the United States 1st amendment does not apply to this branch. Speaking your mind does not exist here. Changes must be made. A new system, and or leaders must be emplaced, or I promise you this site and branch will suffer serious consequences. These are not threats being made, they are facts.
On Friday 4/26/19 at 10.39 while on my vacation in Florida, I received a voicemail from Lori Stromberg to have me contact Gina Krstonich. I text Lori why is Gina asking you to ask me to call her when she clearly has my number as a branch manager. It was obvious the branch was back to their deceitful tricks. At 11:22am Lori once again calls me stating that I was banned from property until Monday to speak to her even though I was scheduled to work Saturday and Sunday. She then explained that the client was dismayed because of a snap shot of a deceased woman which I included in an incident report I made on 4/8/19. Mind you the woman is laying outside of the building, not inside her unit as instructed by the security rules emplace. Verbal protocols pertaining to medicals given by Mrs. Stromberg only states to NOT take photos of EMS transfers or in the unit of the tenant. Permission from tenants to use security cameras must be given before use.
Both my partner and I had our video recording activated during the whole incident. The next day Mrs. Stromberg contacted me stating that she deleted just the deceased image, and for me to also delete it from my phone in case the family member somehow retaliates. I mentioned to her that I cut and pasted everything from each phone (my phone and the site phone) straight to the incident report so all images are ONLY on the report that's posted. A day or two later, while working on daylight with Ed Sanders, I ran into the daughter of the deceased to give condolences to her loss and to assure her all images of her mother were deleted in the incident report. She thanked me nicely. Officer Sander can testify.
Incident reports are reviewed and approved by the supervisor. Any damaging "pictures" and or imperfections including grammar are deleted or corrected by Mrs. Stromberg before sending it to the client for viewing. If these reports made by the deceased family are accurate and truthful, then the supervisor should be punished. No training, or protocols were instructed on proper ways to handle incident reports and death were instructed by my supervisor. Again, this was my second death this year at Oak Hill Property. The first death was handled the exact way as the current death with no complaints by my supervisor. If any mishandling or incorrect protocols were initiated by me, it is my supervisor's responsibility to correct, explain and or punish me for the act and not to stay silent.
Back to the matter at hand, I asked Mrs. Stromberg if I should bring my office keys to our meeting Monday which she replied yes. I then text her that I will include my uniform as well. At 11:26, Mrs. Stromberg called back stating that I was not terminated but moved to a new site. I mentioned to her that I was hired for Oak Hill Property and sending me to a different site was something I agreed with. She then stated that the client didn't want me at Oak Hill etc etc. I ended the conversation stating that I needed everything written down and signed with details by Monday. I also asked her to have the regional manager himself contact me, which she obviously denied. To me this is termination because if I am not able to transfer to a different site, and not permitted to be at Oak Hill Property then I am pretty much forced to resign which was also unethical.
I am sure after this final complaint I will be terminated from my position as an armed guard from this company. There will be more employees like me in the future. If there are no resolution to the ethical violation of this branch then complaints will persist, with or without me.
On Monday 4/29/19 termination paperwork was given to me by Lonnie Sutton and Lori Stromberg. Uniforms and keys were returned to the site, and my belongings were removed and taken with me.
Sincerely,
Robert Enim

Please contact me, [protected]) or my witnesses/co-workers with questions or concerns.
Christopher Russell [protected])
Anthony Madden [protected])

Had a very disrespectful rude incounter with an employee from allied universal . i managed to get his bame after a couple of time of asking gentlmenn by the name of marcus patterson. Asked him for information as he started to talk he smelled like alcohol and marijuana. When i asked him for some info he respo ded "what do i look like 411" im a security officer . he was at a ups lot on vickers street . very rude and disrespectful. And under the influence well working

Security Bryan Cater-Bullis at the Ocala Regional hospital has been using company equipment (golf cart) intended for assisting patients to the Emergency Room to stop and smoke cigarettes during his shift. On average I see him 5-7 times per day doing this while his post is unmanned. On top of that Ocala Regional is a no tobacco zone and he is smoking on company property as you can see, which send mixed messages to patients. He also engages staff in inappropriate conversation about personal matters and makes me feel very uncomfortable. If this is not addressed by Allied I will take care of it as the CEO and VP of operations are in my office every day. Scott Bentley the security manager has repeatedly seen Bryan smoking in an unauthorized area during his shift soo many times I would need a calculator. This is not the type of behavior I was expecting from security and again it will either be handled by you or the CEO of the hospital.

Hello my name is Diamond Thomas. I was working with US Association security in February and in that same month our company switched to Allied. My supervisor has not giving me a full time position. They did not pay overtime. I did 16 hours shift they cut my check in half and did not give me overtime. I'm still getting 3 days out the week. Something need to be done. I want a full time position with allied and they will not give me a transfer so I can work elsewhere. I need some help on who can I talk to and help me with my situation.

Martin Luther King Jr. quotes "Injustice anywhere is a threat to justice everywhere."

As the civil rights leader Martin Luther King Jr once said . I have a dream

We dream of a place of work without favoritism . Where who you know are NOT more important than how you work . Where the Director ON site don't play games . Where if you don't belong to the management -video game or Instagram club you get what the V.I P guards don't want . Keys gate guards request a change in favoritism.

How a new guard without any experience in the security guard field in a few days get the morning shift . When other get months to get a morning shift. Why cause is a white lady or cause she related to a friend of the director on site.

ACCORDING TO THE COMPANY " S. O .G " When a new guard start there are a 90 days probation period and how can a new guard jump in weeks to the level of seniors officer and place on vehicle patrol ..Why cause she related to A director friend

If security s/o Carr don't want to work at the guard house . We have a idea she can work the 1 1 pm x 7 am patrol guard shift as all the new guard do . Not a 7 am x 3 pm shift by crucifying the senior officer for a rookie not fare ?

We need a better way to hire new officer cause the past months the guards that arrived or quick get terminated or call out a lot or arrived late to work .

How if is mandatory to work in a full uniform including the campaign hat there are guard in the V.I P list of the Director that not use the campaign hat and the shift supervisor are not allowed to give then a write-up ...

taking about untrained supervisor why when giving a write-up it have to be in front of other co-workers .We believe that when a supervisor write -up a guard in public or in front of there co-worker .The write -up have to be dismiss cause that will be a dishonest and unprofessional on the matter of confidentiality

Why human resources at west palm beach discuss the private conversation the guard have with them and then human resources go and call the site management and tell every word of how and what the guard said. Why the district manager came to our site but no one saw him. Why west palm beach never care by calling to hear the other site of the story about the comment the guard write on there write-up .
Why Human resource never visited the site on a face to face meeting

at keys gate community Homestead Florida work site

@Keys gate guards

The management take retaliation. when a guard complaint and west palm beach Human resource don't do a thing to investigated any accusation again any site manager. How can the wrong thing change when the leader at the west palm beach office never come to visit any site and if the so call district manager arrived he only ride with the site director and never stop to said hello to the officer and then to make it worse the female in charge of the complaint at the west palm beach office at soon as the guards call to complaint she call the site management to advise them of who and what were the complaint. The guard get retaliation and no one care ..

Allied Universal security company are a great company but the management at the south Florida Human resource don't represent the company they work for . as Allied Universal send email to there employee. We recommencement to send a anonymous email complaint link where the guard can complaint directly about there management with a file number were the guard can check the statue of there complaint

I recently was let go from the Kia Plant in West Point, GA because I was accused of falling asleep on the job. I was not asleep. When that happens they suppose to take a picture. I was not shown a picture or anything. The Lieutenant on that shift called mine. I didn't have a meeting or anything. So now i am banned from that site which is the highest paid site there. I was reduced to being offered making two dollars less an hour to drive further away. I feel like i should have at least plead my case in the whole scenerio before all that happened. The Sergeant on second shift on the back side of the site chews tobacco while on duty and no one says anything to him. The Assistant Chief, The Lieutenant on first shift, and the Sergeant on the front side of Kia on the first shift all do nothing but ride around speeding in the company car. I was sick in the Winter months. My excuses were approved by my Lieutenant but yet i was still written up. The Assistant Chief told people not to write a statement on the first shift front rover which is the Sergeant. He was caught stealing time but was saved from getting fired by the Assistant Chief. I use to work at this site about six years ago and i worked at every post there but yet i wasn't given the opportunity to retrain there after asking for months but others who come in after me get more opportunities. I use to work there with my wife which was my fiancee at the time. The manager and the receptionist knew of our relationship. After six months of working there we got married and told them. Two days later we were both moved from our post to "avoid potential problems". There has never been one incident involving my wife and I. We were at the same post but different shifts. There were two sisters, many best friends, and roommates there who were on the same posts and/or same shift but was never moved. I find it unfair that this and many other things are going on and there are a lot of people who have been let go unfairly and people who are there who can vouch for what i am saying.

Martin Luther King Jr. quotes "Injustice anywhere is a threat to justice everywhere."

As the civil rights leader Martin Luther King Jr once said . I have a dream

We dream of a place of work without favoritism . Where who you know are NOT more important than how you work . Where the Director ON site dint play games . Where if you dint belong to the management comic book -video game or Instagram club you get what the V.I P guards dint want .

How a new guard without any experience in the security guard field in a few week get the morning shift . When other get months to get a morning shift. Why cause is a white lady or cause she related to a friend of the director on site. ACCORDING TO THE COMPANY " S. O .G " When a new guard start there are a 90 days privation period and how can a new guard jump in weeks to the level of seniors officer and place on vehicle patrol ..Why cause she related to A director friend that are a resident at one of the community ?

How if is mandatory to work in a full uniform including the campaign hat there are guard in the V.I P list of the Director that not use the campaign hat and the shift supervisor are not allowed to give then a write-up ...

taking about untrained supervisor why when giving a write-up it have to be in front of other co-workers .We believe that when a supervisor write -up a guard in public or in front of there co-worker .The write -up have to be dismiss cause that will be a dishonest and unprofessional on the matter of confidentiality

Why human resources at west palm beach discuss the private conversation the guard have with them and then human resources go and call the site management and tell every word of how and what the guard said. Why the district manager came to our site but no one saw him. Why west palm beach never care by calling to hear the other site of the story about the comment the guard write on there write-up .
Why Human resource never visited the site on a face to face meeting at keys gate Homestead Florida site

A Female staff that received the complaint at the

West Palm Beach Human resource department
1645 West Palm Beach Lakes Blvd
Suite 600 West Palm Beach, FL 33401

not following proper procedures on private matter. There are no reason why The west palm beach Human resource Department should discuss The name and the complaint a employee give in private.

To the site management of any of the Allied Universal contract location cause according to the regulation are a private matter . The west palm beach Human resource are famous for not keeping in private the concern and confidential of there employee .

always getting on the site management and cause of this action the security Guard get retaliation without doing anything to protect there good employees.

Can the C.E O of Allied Universal send a professional group of staff to investigated this complaint around the sites that this office represent West palm beach office

WE a group of security at different site around Miami are requesting a investigation of this accusation

Martin Luther King Jr. quotes "Injustice anywhere is a threat to justice everywhere."

As the civil rights leader Martin Luther King Jr once said . I have a dream

We dream of a place of work without favoritism . Where who you know are more important than how you work . Where the Director of site dint play games . Where if you don belong to the management comic book -video game or Instagram club you get what the V.I P guards dint want .

How a new guard without any experience in the security guard field in a few week get the morning shift . When other get months to get a morning shift. Why cause is a white lady or cause she related to a friend of the director on site

How if is mandatory to work in a full uniform including the campaign hat there are guard in the V.I P list of the Director that not use the campaign hat and the shift supervisor are not allowed to give then a write-up ... or taking about untrained supervisor why when giving a write-up it have to be in front of other co-workers .

Why human resources at west palm beach discuss the private conversation the guard have with them and then human resources go and call the site management and tell every word of how and what the guard said. Why the district manager came to our site but no one saw him. Why west palm beach never care by calling to hear the other site of the story about the comment the guard write on there write-up .
Why Human resource never visited the site on a face to face meeting at keys gate Homestead florida site

1minth ago Wednesday's I was told that I could start with the La branch on Wednesday and now it's past that date and I've yet to hear from anyone., I'm not received or had any of my phone calls returned or emails replied back to., at this moment I'm unsure why that's possible because I'm still in the system., unsure on my next move I decided to file a report for the LA branch and the Burbank branch as well as the supervisor at the San Diego Branch in which I'm currently still in the system with., I'm not sure what is the whole problem., why am I'm not given the sick hours I request to my supervisor., why am I'm not being contacted or communicated with.,

West Palm Beach Human resource department
1645 West Palm Beach Lakes Blvd
Suite 600 West Palm Beach, FL 33401

Why the Human resource department never send field inspector tp go from sit to site. The speak with the guards on sit to investigated if the on site management are doing there job or just creating a harassment with abuse site.. There are some Allied Universal site where the management think there god and use there position to abuse and created false written to let go of good guard to bring there family and friend.

Can The C.E.O. of this great company send professional staff to the south Florida sites and investigated the person in charged of those site.

West Palm Beach Human resource department
1645 West Palm Beach Lakes Blvd
Suite 600 West Palm Beach, FL 33401

not following proper procedures on private matter. There are no reason why The west palm beach Human resource Department should discuss The name and the complaint a employee give in private to the site management of any of the Allied Universal contract location cause according to the regulation are a private matter . The west palm beach Human resource are famous for not keeping in private the concern and confidential of there employee . always getting on the site management and cause of this action the security Guard get retaliation without doing anything to protect there good employees Can the C.E O of Allied Universal send a professional group of staff to investigated this complaint

WE a group of security at different site around Miami are requesting a investigation of this accusation that are going to be send to the labor dept

We the guard are requesting a full review of the way the onsite supervisor are playing favoritism with some and being rude to the others. The district manager came on site a few months ago but dint stop to speak to the guards to see the positive or negative of the problem that we have on a daily work day

If everything are working well. Why there are guard resigning voluntarily and the supervisor announcing they got terminated. Why so many guard are being terminated and walking out of post if everything are working great. Why the guard dint wants to take a supervisor position for example the lieutenant position that have being open for months but no one want

At this site, we have to many supervisors

(!) Director and shift supervisors
(2) Management and clients

We the security officer are complaining of the lack of training and professional of our supervisor on side. The onsite supervisor are friendly with some guard and discus private and confidential company matter with guards. The onsite supervisor announce to other private information. when a officer call out. by telling other officer the reason of the absent of the call out guard and by publicly announce the reason of an officer getting a written. We believe that this act is a humiliation to the guard. When this publicly written in front of other co-workers happens that written should be automatically be dismiss for not following proper procedures of private matter. There are no reason why co-workers should know the life and private matter of their fellow worker

If the office requests the human resource phone number and the address to request or complaint about a supervisor mad attitude. The only thing the officer get are retaliation and let go of the company. A female security officer have a confrontation with the Director and request to speak with the human resource and that same day she get terminated.

We will like to request a full review of this matter or a complaint will be file at the labor dept.

We are nothing but bodies, and treated like it at this site. Our account manager is the most unprofessional manager i've ever worked for who only cares to hire his Marine buddies for upper positions which is the ultimate bias hiring, he doesn't acknowedge any of us employees (but sure does when we commit any mistake, no matter how small), he holds "Mandatory AlliedUniversal" meetings, but theres never any HR representatives around, which then causes a clear conflict of interest, his reason for not allowing us to get a better/higher pay is because there's a few rotten apples that come in late or call out often and he said "we're lenient with you guys, just be lucky to have a job" as if someone else being irresponsible, even though I am, warrants me not having a better way of living, one where I make an actual decent salary for what we do which is secure one of the biggest and iconic NY corporate buildings, somewhere thats viewed as a hotspot for possible crime or terrorist activity, Rockefeller Center. We recently got a raise because the NY state minimum went up to $15/HR, and the account manager (Israel Crespo) recently stated that we dont "need" anymore of a raise because we already got one, as if the NY state minimum wage going up was his working and not something that we legally were already entitled to. We are securing a high target building, working long hours, having to abide by corporate rules, while someone in Mcdonalds is making the same as us while eating for free and none of the sensitive responsiblities we have as guards. I believe any mamager position should be filled with a leader, not someone who takes care of logisitics and has no interpersonal / leadership skills. How is our morale supposed to be high, how are we to execute a game plan to secure our operation, when the highest AlliedUniversal employee here doesn't care about his guards, or even respecting us?

I was leaving work on 1/12/19 and security officer karla bramlett was very rude and obnoxious. She stated "she don't give a [censored] what we do" I think that is unethical as a security officer and that kind of behavior should not be allowed in the work place. If this issue don't get resolved than I will have to go to higher authority. Where do this company find these kind of people at?

I am writing this complaint for a couple of reasons, the management in this place is unproffessional I am a security officer working under a contract for Freeport-Mcmoran at the chino mine in Vanadium, New Mexico at the time when I was let go the manager Victor Romero did not do the termination face to face instead he sent me a text message saying I was being let go, a co-worker of mine was a rover and was taken off and put at a gate when he had his first minor wreck with a company vehicle it was his first time wrecking while other rovers who had wrecked the trucks multiple times and caused greater damage to the trucks are still rovers, one employee totalled a truck to this day he is still a rover...how is that fair to the other employee? I believe this individual is being singled out for reasons unknown the job is not bad but the management needs serious changing there is lack of communication on the part of the management, when they removed this employee from being a rover they did not notify this individual he found out because of his co- workers the day before he came back for his rotation he got a text message from Victor stating that he was to report to the mine gate to do traffic at the end of his shift he got another text saying he was to report to the mine gate to do traffic again the next day and two days later then informed him he was being put back on traffic because of his incident with the company vehicle. At the moment this location is on overtime and nobody knows when they work because of lack of communication by management. The management also shows extreme favoritism to individual employees that they like they let them get away with anything, one employee could not make an overtime scheduled day and was written up for it where as another employee that is a favorite called in her entire rotation without a valid excuse and was not reprimanded or punished at all! These are my concerns with this site and the management and hope there can and will be actions taken to better this situation and concerns.

Since the acquisition of the Steelwave account here in Thousand Oaks, CA in late November 2018, the Oxnard, CA branch of Allied Universal has repeatedly scheduled officers to work mandatory 6-day work weeks, as well as mandatory overtime if someone doesn't show up for duty. This is being done on an ongoing basis, and there is no work or life balance.