Amazon review: Amazon customer care

An Amazon customer for 7yrs & prime member for 2yrs. 2021 Account was hacked 3 times. On the 3rd time Amazon locked my account. It wasn't unlocked until 2022. 2022 I changed all personal info on account as safety measure. Email, phone number, username etc. This seemed to work. No problems until the last cpl Mos. 2023 I am disabled and wheelchair bound, so online shopping is a must for me. I have nieces and nephews. A set of twins and set of triplets. All teenagers and difficult to buy for so gift cards are my go to and their preference. A cpl Mos. ago, the twins had a Birthday. When I ordered their e gift cards Amazon locked my account for "suspicious" activity. I called. They unlocked account. I ordered same exact order again. Within 5 mins received a call from Amazon asking if it was me placing this order. I confirmed and all was well. A few was ago, the twins graduated high school, triplets graduated middle school. I didn't have money until 2 days ago on the 1st (disability) I placed order for 5 e gift cards. 20 mins later received email saying my account was locked bc of suspicious activity. I call customer care AGAIN and explained the situation. They unlocked my account. This time I got the order ready but didn't place it. Instead I called back and made representative remain on the phone while completing my order. It said same as always, processing order. ANOTHER email. Locked again. Call back and this time they say, no account associated with my email OR phone number. They ask if I have any order numbers from previous orders. We'll yes I do. Months worth. Give an order number and they find it but account closed. She tells me to open another account. Says no need to create a new email since mine has no account associated with it. I do so, even paying $14.99 + tax for new prime membership.Next email says account deleted bc it has been linked with another account they had deleted. Never create another Amazon account bc it will be deleted. Randomly checked my mobile banking app and sure enough there's a $16.19 Amazon charge.