Amazon review: Amazon won't give me a refund for my damaged lenovo laptop

I Paid $438.64 for a Lenovo Laptop from Amazon the Order Number is [protected] then once the Brand New Lenovo Laptop had arrive to my house I had opened the package and to my surprise I seen a big damage dent on my Brand New Lenovo Laptop (As Shown in the Photo Circle in Red) Then 2 weeks after I had received the Lenovo Laptop on Wednesday June 7, 2023 it started having issues such as not turning on properly sometimes and having this error consistently popping up in my screen saying that “Your device ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you.” (As Shown in the Photo) But unfortunately this keeps happening even till this day. So I contacted PayPal to Dispute this $438.64 Transaction on July 10, 2023 (As Shown in the Picture) so I can get my money back because the Lenovo Laptop is damaged. so for the meanwhile I was doing my part by submitting multiple evidence to get this $438.64 dispute claim close in my favor, but unfortunately PayPal denied and close my $438.64 Dispute claim on August 8, 2023 by claiming that they denied my $438.64 Dispute claim because this transaction was processed correctly (As Shown in the Picture). Which is irrelevant because the whole reason why I open this $438.64 Dispute claim with PayPal in the first place is to get my $438.64 back because My Brand New Lenovo Laptop is damaged not because the transaction wasn't processed correctly. So I made some complaints to Amazon then on January 14, 2024 I received a email response from one of the customer representatives from Amazon about my complaints (As Shown in the Picture) he claims this is not a fraudulent transaction but a defective item which is why my dispute claim keeps getting denied and I won’t get my refund but I keep making it clear that this a defective/damaged item not a fraudulent transaction. right after I said that the Amazon customer representative said a very generic sorry response and never reply back to me again (As Shown in the Picture)

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